Westwood Care and Support Services Yorkshire Ltd

Birchwood Business Centre, 303 Hull Road, Anlaby Common, Hull HU4 7RY
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9.6 55 Reviews
  • Westwood Care and Support Services Yorkshire Ltd, Hull
Westwood Care and Support Services provide a range of bespoke and personalised home care and support options throughout the area of Hull.

Established in 2011, they offer care plans that are carefully tailored and designed to suit individual needs and requirements. Care and assistance is delivered by a team of professional, friendly and experienced carers who work closely with individuals and their families to promote an independent lifestyle.

A full list of comprehensive services are available for both short or long- term needs, and include care and assistance with all day to day living requirements such as personal care, household chores, shopping, appointments and night sits.

Care Provided by Westwood Care and Support Services Yorkshire Ltd

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

A copy of our price list can be requested at any point by giving us a call, dropping us an email, or popping into our office were our friendly staff will be happy to discuss your enquiry .

Good to Know

Owner

  • Westwood Care and Support Services Yorkshire Ltd

Person in charge

  • Tracey Hassall (Registered Manager)

Westwood Care and Support Services Yorkshire Ltd Reviews (55)

9.6

Westwood Care and Support Services Yorkshire Ltd has a Review Score of 9.6 (9.622) out of 10, based on 19 reviews in the last 2 years.
Over all time Westwood Care and Support Services Yorkshire Ltd has 55 reviews.

Overall Experience
  • 43
  • 10
  • 1
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  • 1
Date Published
  • 55
  • 4
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  • 19
  • 36
Reviewer Connection to Westwood Care and Support Services Yorkshire Ltd
  • 18
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  • 4
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Total of 55, showing 41-55
Review from H B (Daughter of Client) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with the care and service we have received for our mother from Westwood Care. The carers are all very friendly and treat our mother with care and dignity through times which have, on many occasions, been rather difficult. The management team and care coordinators have been extremely
helpful and supportive, which I thank them greatly for. They have kept us up to date of situations at all times. Thank you all so much.
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Review from S C (Mother of Client) published on 1 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Using a care agency to support on son in our home is new to us this year. From the first time we met the Manager, through to the individual staff who visit our home, we have both been reassured and (very importantly) feel at eas.e the staff who visit support our son appropriately, getting to know him
very quickly. This is hugely reassuring. Thank you.
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Review from Jenny S (Client) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good service, regular staff, well trained to meet my needs.
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Review from Sharon A (Daughter of Client) published on 26 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westwood Care provided care for my mum for a few years. The carers were amazing and my mum grew so fond of them. Nothing was ever too much to ask for and the office staff always bent over backwards to assist with any extra calls she required. I have recommended Westwood Care to many of my friends who
are all as pleased with them as my mum and I were.
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Review from T T (Husband of Client) published on 19 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff, would probably still be with Westwood if they could have recruited more staff willing to work in Brough/Welton/East Yorkshire.
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Review from Andy G (Father of Client) published on 2 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westwood Care helps me and my wife look after our two daughters as they have a learning disability. Westwood has worked with us for the last 3 years and this has improved our lives so much. We like all the care staff that do our calls and the manager is approachable and always willing to help us.
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Review from C P (Daughter of Client) published on 22 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad had some of the best support. Always courteous and caring. They took the time to talk to him and encourage him. Knowing on a weekly basis who was calling, and at what time, was a great help to him and the family. Well done ladies.
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Review from Bette R (Wife of Client) published on 14 November 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wish that I had found them a long time ago! Sadly my Husband has now had to go into a care home but I kept him at home so much longer with Westwood Care and Support Services Yorkshire Ltd's help - their service was first class and the support we got from everyone - from the lady on the reception through
to all the support staff and to the carers themselves went above and beyond what we had had from anywhere else. My family and I can not thank them enough x
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Review from G H (Daughter of Client) published on 28 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our mum has been ill for several years and has needed to be cared for at home. The staff that came from Westwood Care were very caring people, always willing to go the extra mile. The manager was always available to talk to and willing to help wherever possible. Sadly our Mum passed away but without
the help of Westwood, she wouldn't have been able to spend her last years in the comfort of our own home.
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Review from Susan D (Client) published on 13 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review was a very pleasant experience. The lady was very polite, thoughtful, caring and respectful to me and my home.
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Review from Jeffrey A (Client) published on 24 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My carers are really good, they arrive on time they do chores for me and my wife. Without there help we would struggle on our own home.
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Review from Steve S (Client) published on 24 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been with Westwood Care for the past 3 months. The staff are really good and caring. The office staff are always willing to help and are very friendly.
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Review from Lorna D (Client) published on 12 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff help me and the office staff are nice and approachable and friendly and helpful. I couldn't stay in my home without Westwood Care and Support staff.
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Review from Linda A (Aunt of Client) published on 12 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My niece has a degenerative condition which means that her needs change on a regular basis and the manager will come out and re-asses her all the time. Nothing is too much trouble and this gives the family reassurance that her needs are been met.
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Review from T H (Daughter of Client) published on 27 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad receives care every am from Westwood Care and Support, he has a small team of staff that he trusts and relies on to help with his day to day care. The office staff are all very polite and helpful.
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Current Review Score: 9.6 (9.622)

Overview of Review Score

The Review Score of 9.6 (9.622) out of 10 for Westwood Care and Support Services Yorkshire Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.622 for Westwood Care and Support Services Yorkshire Ltd is calculated as follows: ( (93 Excellents x 5) + (6 Goods x 4) + (6 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 111 Ratings = 4.622
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Westwood Care and Support Services Yorkshire Ltd is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

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Meet the Team (8)

Lindsey

Lindsey Bratton

Job Title: Responsible Individual

I oversee the running of Westwood Care and Support Services and Westwood Care Group. I have a passion for supporting people and helping to improve their lives through quality care and support services. I am very much hands-on and love nothing more than talking to the people we support about what it is they are looking for in a service and how we can help them to achieve their goals and aspirations.


Westwood Care and Support started back in February 2011 when I left my position as Branch manager of a healthcare recruitment agency to follow my own dreams. I wanted to provide a flexible care and support service for people that offered a reliable, consistent service with a small team of Personal Assistants. We have achieved this through hard work and determination and by remaining flexible it means that the people we support are in charge of their care and our service fits in with their lifestyle. We are responsive to people’s ever-changing needs and respond accordingly. We also work closely with their social worker, family, friends and/or advocate.

Tracey

Tracey Hassall

Job Title: Registered Manager Joined: 2011

I joined Westwood Care and Support Services in 2011. I oversee the daily running of the business.


I have 30 years’ experience in the care sector and I am passionate about supporting people and helping them to remain in their own homes and ensure that they receive the highest quality of care.


We are a dedicated team and committed to treating each person as an individual. We work closely with each of our Service User’s and their families, friends and other professionals to ensure that their needs and wishes are met. We match our Personal Assistant team to each service user ensuring they have similar interests and experiences in common.


We are a friendly approachable team and always willing to listen to our Service Users and staff.

Colette

Colette Walker

Job Title: Compliance and Training Manager Joined: 2018

I have over 26 years of experience in the care sector, 15 years of those working within a learning and development role. I am passionate about supporting the staff team to continually develop their skills and knowledge, and I am equally passionate about working in the health and social care sector.

Natalie

Natalie Robinson

Job Title: Finance Manager Joined: 2013

I started working for Westwood Care & Support in April 2013 overseeing the daily running of the office and then progressed with the support of Westwood to complete an AAT qualification which then saw me move into the finance department as Finance Manager.


I have over 16 years of Management experience and over 24 years of office/administration experience. I pride myself in providing excellent customer service and enjoy going the extra mile to help and support both Service Users and our staff team.

Victoria

Victoria Cardy

Job Title: Senior Care Coordinator Joined: 2019

I have worked in the care sector for over 25 years. I joined Westwood in 2019 as a community supervisor, then progressed to work as part of the on-call team, at the end of 2019 I became a Care Co-ordinator, and then in 2023 I became Senior Care Co-ordinator, Westwood is a great place for a career progression and a great place to work.

Sara

Sara Wiltshire

Job Title: Care Coordinator Joined: 2020

I joined Westwood in 2020, as a personal assistant. I then joined the out-of-hours team and progressed to become a Care Coordinator in 2022. I have enjoyed and gained a lot of experience, new skills, and qualifications, in the 4 years I have worked for Westwood.

Heather

Heather Tillison

Job Title: Care Coordinator Joined: 2022

I joined Westwood in 2022 as a personal assistant. I then progressed to a senior carer and then joined the out-of-hours team, and progressed to become a Care Coordinator in 2025. I have enjoyed and gained a lot of experience in the 3 years I have worked at Westwood Care.

Kerry

Kerry Timperley

Job Title: Care Administrator Joined: 2021

I have 15 years’ experience working in the care sector. I have a passion for helping people and know I make a difference to them. I have worked in different roles within the care sector. I joined Westwood Care and Support in 2021 as a care co-ordinator, and after returning from my maternity leave, I took on the role of care administrator. I am enjoying this new role and everything that it entails, and have been able to help our staff and service users daily.

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