Westwood Care and Support Services Yorkshire Ltd

Birchwood Business Centre, 303 Hull Road, Anlaby Common, Hull HU4 7RY

Westwood Care and Support Services Yorkshire Ltd
Westwood Care and Support Services Yorkshire Ltd
Westwood Care and Support Services Yorkshire Ltd

Westwood Care and Support Services provide a range of bespoke and personalised home care and support options throughout the area of Hull.

Established in 2011, they offer care plans that are carefully tailored and designed to suit individual needs and requirements. Care and assistance is delivered by a team of professional, friendly and experienced carers who work closely with individuals and their families to promote an independent lifestyle.

A full list of comprehensive services are available for both short or long- term needs, and include care and assistance with all day to day living requirements such as personal care, household chores, shopping, appointments and night sits.

Owner : Westwood Care and Support Services Yorkshire Ltd

Person in charge: Tracey Hassall (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 70

Services Offered: 24 Hour Care • Adult Care (18+) • Care for Children • Personal Care (on a contracted hours basis)

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Drug Dependence (past or present) • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Westwood Care and Support Services Yorkshire Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

7.8 Westwood Care and Support Services Yorkshire Ltd has a Review Score of 7.8 (7.846)

The Review Score of 7.8 (maximum of 10) for Westwood Care and Support Services Yorkshire Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Westwood Care and Support Services Yorkshire Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.846 for Westwood Care and Support Services Yorkshire Ltd is calculated as follows: ( (56 Excellents x 5) + (8 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 65 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3 Points relating to the number of positive Reviews for Westwood Care and Support Services Yorkshire Ltd is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westwood Care and Support Services Yorkshire Ltd?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westwood Care and Support Services Yorkshire Ltd

  • Client / Service User
    5
  • Daughter of Client/Service User
    3
  • Aunt of Client/Service User
    1
  • Son of Client/Service User
    1
  • Wife of Client/Service User
    1
  • more

My dad had some of the best support. Always courteous and caring. They took the time to talk to him and encourage him. Knowing on a weekly basis who was calling, and at what time, was a great help to him and the family. Well done ladies.

How likely would you be to recommend Westwood Care and Support Services Yorkshire Ltd? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Excellent

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Good

I wish that I had found them a long time ago! Sadly my Husband has now had to go into a care home but I kept him at home so much longer with Westwood Care and Support Services Yorkshire Ltd's help - their service was first class and the support we got from everyone - from the lady on the reception through to all the support staff and to the carers themselves went above and beyond what we had had from anywhere else. My family and I can not thank them enough x

How likely would you be to recommend Westwood Care and Support Services Yorkshire Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Our mum has been ill for several years and has needed to be cared for at home. The staff that came from Westwood Care were very caring people, always willing to go the extra mile. The manager was always available to talk to and willing to help wherever possible. Sadly our Mum passed away but without the help of Westwood, she wouldn't have been able to spend her last years in the comfort of our own home.

How likely would you be to recommend Westwood Care and Support Services Yorkshire Ltd? Neither Unlikely or Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Excellent

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My review was a very pleasant experience. The lady was very polite, thoughtful, caring and respectful to me and my home.

How likely would you be to recommend Westwood Care and Support Services Yorkshire Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

I have been with Westwood Care for the past 3 months. The staff are really good and caring. The office staff are always willing to help and are very friendly.

How likely would you be to recommend Westwood Care and Support Services Yorkshire Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My carers are really good, they arrive on time they do chores for me and my wife. Without there help we would struggle on our own home.

How likely would you be to recommend Westwood Care and Support Services Yorkshire Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My niece has a degenerative condition which means that her needs change on a regular basis and the manager will come out and re-asses her all the time. Nothing is too much trouble and this gives the family reassurance that her needs are been met.

How likely would you be to recommend Westwood Care and Support Services Yorkshire Ltd? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

The staff help me and the office staff are nice and approachable and friendly and helpful. I couldn't stay in my home without Westwood Care and Support staff.

How likely would you be to recommend Westwood Care and Support Services Yorkshire Ltd? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My dad receives care every am from Westwood Care and Support, he has a small team of staff that he trusts and relies on to help with his day to day care. The office staff are all very polite and helpful.

How likely would you be to recommend Westwood Care and Support Services Yorkshire Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have used Westwood Care for the last 4 years. They have helped me with my personal care and rehabilitation. The staff are brilliant and the training they receive is excellent.

How likely would you be to recommend Westwood Care and Support Services Yorkshire Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My father has been cared by Westwood Care & Support Services since March 2013. He has medication calls, meal preparation and domestic help and also if I am not available the carers will take him to doctors/hospital appointments for me.
The Personal Assistants that visit my father are all excellent and my farther looks forward to seeing them on a daily basis. We receive a schedule every week so we know who is attending and what time, any changes are always rang through so my farther is kept up to date.
For total peace of mind Westwood have a system were the carers ring in when arriving, if they do not ring in then the office team ring to see were the carer is ensuring a call is never missed, this to me is invaluable and such peace of mine knowing my father will never go out his meals or medication.
I highly recommend Westwood Care's carers and also the office staff who are always so professional when dealing with them.

How likely would you be to recommend Westwood Care and Support Services Yorkshire Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Submit a Review for Westwood Care and Support Services Yorkshire Ltd

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on homecare.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Job Vacancies

Staff Profiles

Lindsey

Lindsey Bratton

Job Title: Responsible Individual

Description:

I oversee the running of Westwood Care and Support Services and Westwood Care Group. I have a passion for supporting people and helping to improve their lives through quality care and support services. I am very much hands on and love nothing more than talking to the people we support about what it is they are looking for in a service and how we can help them to achieve their goals and aspirations.

Westwood Care and Support started back in February 2011 when I left my position as Branch manager of a healthcare recruitment agency to follow my own dreams. I wanted to provide a flexible care and support service for people that offered a reliable, consistent service with a small team of Personal Assistants. We have achieved this through hard work and determination and by remaining flexible it means that the people we support are in charge of their care and our service fits in with their lifestyle. We are responsive to people’s ever changing needs and respond accordingly. We also work closely with their social worker, family, friends and/or advocate.

Tracey

Tracey Hassall

Job Title: Registered Manager

Joined: 2011

Description:

I joined Westwood Care and Support Services in 2011. I oversee the daily running of the business.

I have 30 years’ experience in the care sector and I am passionate about supporting people and helping them to remain in their own homes and ensure that they receive the highest quality of care.

We are a dedicated team and committed to treating each person as an individual. We work closely with each of our Service User’s and their families, friends and other professionals to ensure that their needs and wishes are met. We match our Personal Assistant team to each service user ensuring they have similar interests and experiences in common.

We are a friendly approachable team and always willing to listen to our Service Users and staff.

Donna

Donna Jackson

Job Title: Deputy Manager

Joined: 2015

Description:

I have worked in Health & Social Care for over 19 years. I’m an experienced and enthusiastic leader, a strong advocate of person centred care, dignity champion and dementia champion. I have gained a wealth of qualifications in Health & Social Care including; RMA Registered Managers award, D32/33 Assessors award, Train the Trainer Medication & Moving and Handling, Dementia Care Mapping to name but a few. I live in Hull, have a daughter, a son, 3 grandsons and 2 dogs.

Michelle

Michelle Jackson

Job Title: Person centred Co-ordinator

Joined: 2014

Description:

I started my new role at Westwood in May 2014 after working as an auxiliary nurse for 20 years, a child care officer for 10 years and most recently in adult social services for 5 years. I visit all of Westwood Care’s Service Users and work with them to create their person centred support plan. This means that the service user is at the centre of their care and how we can best support them, their routine, likes and dislikes etc. I also attend regular reviews to ensure that our service is working for them as an individual and if there is anything we can change or improve. I really enjoy my role at Westwood Care and Support Services and enjoy meeting with our service users on a daily basis.

Louise

Louise Sinclaire

Job Title: West and Central Care Co-ordinator

Joined: 2015

Description:

I have worked for a domiciliary care agency in Norfolk where I started as a personal assistant working with adults, children and people with dementia. I worked my way up to become a team leader and then became a care co-ordinator working in a busy office. I moved to Hull in December 2014 and I have worked in Health & Social Care for over 6 years.

Chris

Chris Booth

Job Title: North and East Care Co-ordinator

Joined: 2013

Description:

My role as a carer started at the age of 14, when I helped to look after my grandma. Not long after my grandma sadly passed away, my dad became ill and I started to look after him whilst continuing my day job, especially later in life when he became blind and an amputee.

After graduating from university in 2007 I started working in the care industry as a carer. I have been with Westwood since February 2013 and I have progressed from the role of a Personal Assistant to a team-leader. I am now working as a Care Co-ordinator which is very rewarding making a difference to people’s lives.

Natalie

Natalie Robinson

Job Title: Office Manager

Joined: 2013

Description:

I started working for Westwood Care & Support in April 2013 overseeing the daily running of the office. I have over 9 years of Management experience and 15 years of office/administration experience and recently gained a Management diploma. I pride myself in providing excellent customer service and enjoy going the extra mile to help and support both Service Users and our staff team.

Sharon

Sharon Bratton

Job Title: Receptionist

Joined: 2011

Description:

I joined Westwood Care & Support in 2011 originally as a Personal Assistant after working for the company for 3 years, I have worked my way up to Office Receptionist. I love helping people and really enjoy working within the home care sector.