Westwood Care and Support Services Yorkshire Ltd

Excellent company.

Westwood Care have been providing a service for my relative, which has made a massive improvement to his daily life. The carers who visit are very professional and friendly and go out of their way to ensure he receives the correct care and in a person-centred way. They have taken time to get to know him and he really enjoys the visits. Really good company and I would highly recommend.

Easy to contact and talk to managers,care co etc, helpful in decision makeing.friendly helpful carers,the company contact you straight away if they can't access/ contact a service user,and make sure the service user is safe

I recently attended a meeting with staff at Westwood Care. The meeting was a complete success and conducted in a very professional manner. My daughter is cared for by Westwood Care who have supported her for the last 2 years and have found them to be very caring and loving and who take a keen interest in my daughter's welfare. I am extremely pleased with the way she has been cared for.

THANK YOU ALL AT WESTWOOD!

Westwood care were particularly good over the Christmas period which I know can be difficult with staff holidays etc my sister and myself for the first time in a lot of years was able to relax amd have some family time without worrying that mum would be looked after.

Terrible, unreliable and uncaring. My true experience of this company is don't use them. They have made my life a misery. Hygiene very poor. Contracted food poisoning, most of the staff cannot cook and have to rely on micro meals or sandwiches. Staff never turn up on time, had a couple of falls due to neglect. Brochure states that they take complaints seriously and welcome them in order to better their service. They do not take complaints seriously, management allows a situation to get worse, neglects responsibility and if you do make a complaint nothing is followed up. They do not like complaints and quickly hand in your package. I have to question whether this care provider should be allowed to provide care. The write up sounds great, that is what appealed but it is far from the truth. Under their care my health became worse and instead of correcting my care package to make my life better, they handed it in. Please be wary when considering this company. This is a true account, please be warned.

Therefore a very big thank you to all at Westwood Care.

I find my carers very helpful, caring and always willing to go the extra mile to help.

Some carers excellent, some poor.

Mum has been receiving visits from Westwood Care in her home since February 2024. Twice daily, seven days a week. These visits have had a very positive effect on her well-being, she is much calmer and happy. They have provided her with discrete personal care, along with friendly chats, making a drink or helping with snacks.

Caring for someone with dementia is not easy and often it's just bad news. I would like to thank the Westwood team for responding to my mum's changing needs. Recently the team organised extra carers at short notice and for equipment to help with lifting. These actions have given my mum a new lease of life. Thank you.

Very professional, loving, and very caring, nothing is ever too much. All the staff that my Mother-in-law has had have been amazing. Without their help and support my family would have struggled even more.

Management truly expertly on point and supportive and unsurpassable and all care staff who support my wife are again unsurpassable, always keeping her safe and respectful and all care staff ticking every box when it comes to protective and high-level care and understanding of stroke disability. All staff who come to our home are trusted because they are truly highly worthy. All of the management staff at Westwood are of a high level and oversee the smooth running of the care staff and client welfare, they are truly a credit, highly so, to Westwood Care and Support Services, they tick every box and all their staff who care for my wife do too.

A perfect service for my elderly Mother, Westwood Care is a very professional and very caring organization. The carers are all lovely with my Mum and do everything she asks of them, ensuring she has eaten her breakfast, they even prepare and cook her evening meal, they also prepare all her medication for the week ahead and make sure she takes it. All in all a fantastic service, they are always on time and extremely pleasant even though the carers all cycle up the hill to Mums, we would not hesitate to recommend Westwood care to any friends and family members, well done ladies.

Kindest regards.

Thank you very much.

Initially, we contacted this company just to arrange care visits for Mum, however, due to our trust and confidence in the management and staff, we now also use some of their other services, such as domestic help and accompanied outings. We are also planning to manage Mum's medication needs through Westwood as well and I feel confident that they will carry out this additional responsibility with the same care and professionalism that they have shown throughout. Many thanks to all the staff.

Mum is delighted with the care delivered by Westwood as am I. All of the carers are thoughtful, friendly and meticulous in fulfilling all of the tasks that are part of the care package for my mum. For our family it's an essential service - we know that a warm and friendly face is attending to Mum every day to complement the many friends and family visiting as often as they can. Big thanks to the whole team at Westwood.

We both feel more able to live life because of the excellent care of all Westwood staff, mentally and physically. Also in everyday life, truly massive gratefulness and respect. Thanks from my heart, our honest feelings and thoughts.