More than just a care provider, Kensa Health Home Care Bournemouth represents a network of support focused on making a real difference in people’s everyday lives.
Its services span everything from personal care and complex clinical support to dementia care and temporary respite. By combining a human-centred approach with innovative tools such as remote health monitoring and telehealth solutions, Kensa Health delivers care that is both compassionate and forward-thinking. Each client...
Care Provided by Kensa Health Home Care - Bournemouth
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Nursing / Nurse Led Care
- Medication Assistance (Intravenous)
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £24
Costs vary depending on consultation requirements.
Contact Kensa Health Home Care - Bournemouth to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Kensa Health
- Private Owned
Person in charge
- Chloe Gould (Acting Registered Manager)
Kensa Health Home Care - Bournemouth Reviews (33)
Over all time Kensa Health Home Care - Bournemouth has 33 reviews.
A real nice company and good carers.
Thank you so much for your wonderful review! We're delighted to hear that you're receiving exceptional care and that our team has been able to bring you joy. Building meaningful relationships with our clients is very important to us, and we're thrilled that you enjoy chatting and sharing laughs with our carers. Thank you!
I am very very pleased with the carers that have been provided for me. They have all been very clean personally and in my home.
Thank you for your wonderful feedback! Your satisfaction is important to us, and we're here to continue providing exceptional care. Feel free to contact us is you need anything. Thank you for choosing CS24!
Care is very good, the staff are friendly and efficient.
Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with our care team. Providing friendly and efficient service is always our top priority, and we're delighted that you feel well taken care of. Your feedback means the world to us. If there's anything else we can do for you, please don't hesitate to reach out. Thanks again for choosing us!
Every carer who comes to help my husband is absolutely brilliant.
Thank you so much for your feedback. Ensuring the well-being and comfort of our clients is at the core of what we do, and it's heartening to know that our team members have made such a positive impact. Your kind words serve as a testament to the dedication and professionalism of our care staff. We...
The care that I receive is excellent and I appreciate being able to the a chat and a laugh with them.
Thank you so much for your glowing review! We're thrilled to hear that you're receiving excellent care and that our team has been able to provide not just assistance, but also moments of joy. Building meaningful relationships with our clients is incredibly important to us, and we're delighted that...
The carers are friendly and chatty, they talk to Mum as well. They listen to me when I say how I like things to be in place, especially when I have OCD! They say if something isn't right with Mum we deal with it accordingly. I find office staff helpful too. They dealt with an issue recently very professionally and kept me updated along the way and resolved it.
Thank you for sharing your fantastic experience with CS24! We're thrilled to hear that our carers have been friendly, attentive, and accommodating. Your feedback about our office staff is equally appreciated. We're committed to maintaining high standards of care and service, and we're grateful for...
I find the carers are very nice. I would recommend the company to people.
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with CareService24 and that our carers were able to provide the level of care and support that you were looking for. Our team works tirelessly to ensure that every client receives the highest...
The manager came to see us and was professional and very approachable, showing transparency when I asked her questions She was clear in her communication and very thorough. A really nice lady! I had the occasion to call her office with a query, and the staff were very efficient and quick to answer my query. Care staff have come out to work here, and both were very helpful and proactive; they kept notes and were very approachable. I am glad I engaged them.
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that our manager and staff provided you with such positive and professional service. Transparency and clear communication are values we prioritise, so it's great to know that these aspects were evident...
Very helpful from the beginning of our care needs, the transition from short-term council care to CareService24 could not have been easier. Very helpful and always friendly staff are quick to answer the phone in a cheerful positive manner. Always willing to help where they can, and always informed of any delays/changes to the care routine. Carers themselves are a delight to have around, on many occasions actually get my elderly mother to laugh! Great to hear. Always eager to help where they can with Mum's requirements. Very pleased and a great weight of my mind. Thank you CareService24.
Your feedback is greatly appreciated. We are thrilled to hear you and your mother are happy with the care and support we provide. We take great pride in our team and the services we offer. Your kind remarks have been passed on to our team.
Carers and office staff are all well trained and professional at all times. But, most of all, they all really care about the clients!
Thank you for taking the time to leave a review. As a provider, we value all feedback and we are extremely happy to read your review of our service and staff.
Carers helpful and reliable.
Thank you for taking the time to leave a review. As a provider, we value all feedback and we are extremely happy to read that you find our support workers helpful and reliable.
Extremely thoughtful and kind carers. Considerate to Mum's needs. As a family, we are all very happy with CareService24.
Thank you for taking the time to leave a review. As a provider, we value all feedback and we are extremely happy to read that you and your family are satisfied with our service.
The carers are lovely, friendly and helpful. They try to do the best for Mum. The office, however, does not make corrections with clients and make inappropriate decisions with the times of visit with medication and does not listen.
We are committed to providing high-quality care and we take your feedback very seriously. I would be more than happy to discuss your feedback in more detail, so I will contact you directly in the hope we can resolve this matter.
The manager, at interview, sounded like the company was fabulous, sold it well. Everything we needed. First week of visits, excellent. Care staff were attentive. Since then, carers, when visiting, are still excellent. However, visit time for mornings are pretty dreadful. Not as per timings. Appreciate if delay due to previous client visit but no phone calls. There have been various small issues but I cannot get to speak to a manager. Don't always get a reply to my emails. Clearly taking on too many clients without any extra staff. Terrible scheduling times. Clearly not running well at office level, however, carers are fabulous, no faults there whatsoever.
Due to privacy regulations, we can't discuss any specifics about your comments. However, we are committed to providing high quality care, and we take your feedback very seriously. If you would like to contact me directly at bh.manager@careservice24.co.uk I would be more than happy to discuss additional details to resolve this matter with you.
We understand that rota revisions happen due to illness and holidays but a phone call would be useful to inform us. Thank you!
Thank you for taking the time to leave a review of our service. We are extremely happy to read that you are satisfied with our service in general. Regarding rota changes, we always endeavour to give our clients as much advance notice as circumstances allow, however, sometimes it is not possible –...
Mum says she is "happy". For myself, communication has been "good".
Thank you so much for your feedback and rating us overall with four stars. I am extremely glad to hear that your mum is happy and you find that communication between us and yourself is good. I will pass on your feedback to the team, they will be very happy to receive such positive feedback.
Have been using CareService24 for seven months now for my mother. All carers are very friendly, willing and able, no task is too much trouble, very attentive especially when my mother needed emergency help, very efficient, reliable, very satisfied to continue their services to help myself care for my mother also.
We are extremely happy to read that you are satisfied with our service and that you find us efficient and reliable. We are delighted that you and your mother find our carers friendly and attentive to your mother's needs.
I have been extremely lucky with my carers. Three, in particular, have taken my dementia into account and it is noticeable by my doctor. Thank you so much for the friendly and great care - I may need to use you again very soon - thank you.
Thank you for taking the time to review our service. I am delighted to hear how pleased you are with the carers who attended your visits and that you found our service to be friendly and that we took great care of your needs. We look forward to helping you again in the future. Kind Regards.
I'm very happy with my agency; they're very kind carers to me and so pleased to have them.
We are extremely happy to see that you have scored our services with 5 stars in all areas. Thank you.
Very professional.
Very reassuring.
Dear D. Thank you very much for your reviewing our services. I am extremely glad to hear that you are pleased with the service we provide and that you are extremely likely to recommend us. I’m delighted that you have rated our company 5 out of 5 in all areas and that you find us helpful,...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 July 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Kensa Health Home Care - Bournemouth.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Kensa Health Home Care - Bournemouth.
Meet the Team (2)
Hello,
My name is Chloe Gould. I joined CareService24 in 2023 as a Care Coordinator. In July 2024, I was promoted to the Registered Manager role.
With a background in Health and Social Care, I've served as a support worker, welfare officer, and manager, with a keen focus on promoting client and staff wellbeing. I thrive on researching innovative ways to exceed expectations and provide exceptional support to those around me.
Beyond the office, you'll often find me scaling trees, hiking along cliffsides, or exploring riversides – I have a deep passion for the great outdoors and enjoy activities like camping, foraging, and metal detecting.
If there's anything I can assist you with, please don't hesitate to reach out. I'm here to help!
Chloe Gould
Hello.
I'm Vicky Watts, and I am a Care Coordinator at CareService24.
For the past two and a half years, I've had the privilege of being a part of Kensa Health as a Community Care Assistant, where I've accumulated a wealth of knowledge and experience in the field of care. My passion lies in delivering high-quality care to our clients, ensuring that their individual needs, preferences, and dignity are always respected. Providing companionship and contributing to the enhancement of their quality of life brings me immense fulfilment – this isn't just a job for me; it's a vocation.
Since 2023, I've been embarking on a new chapter in my journey with CareService24 by stepping into the role of Care Coordinator. I'm thrilled at the opportunity to further assist and support our clients, as well as our dedicated carers.
Whether you need support or simply want to say hello and introduce yourself, please don't hesitate to reach out.
Vicky
Frequently Asked Questions about Kensa Health Home Care - Bournemouth
How many Carers does Kensa Health Home Care - Bournemouth employ?
Kensa Health Home Care - Bournemouth employs 44 carers.
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