More than just a care provider, Kensa Health Home Care Bournemouth represents a network of support focused on making a real difference in people’s everyday lives.
Its services span everything from personal care and complex clinical support to dementia care and temporary respite. By combining a human-centred approach with innovative tools such as remote health monitoring and telehealth solutions, Kensa Health delivers care that is both compassionate and forward-thinking. Each client...
Care Provided by Kensa Health Home Care - Bournemouth
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Nursing / Nurse Led Care
- Medication Assistance (Intravenous)
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £24
Costs vary depending on consultation requirements.
Contact Kensa Health Home Care - Bournemouth to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Kensa Health
- Private Owned
Person in charge
- Chloe Gould (Acting Registered Manager)
Kensa Health Home Care - Bournemouth Reviews (33)
Over all time Kensa Health Home Care - Bournemouth has 33 reviews.
We are very impressed with all the carers we have had so far. Two have been regular. They talk to my husband which is great stimulation, which he needs. They know their job.
Dear Caroline, thank you so much for your feedback. I am extremely glad to hear that you were impressed with all the carers that visit your husband. I’m delighted that our carers were able to meet your husband's needs and that you are extremely likely to recommend us. I will pass on your thanks to each of them, they will be very happy to receive such positive feedback.
The entire team who helped me care for my 71-year-old husband back up to good form, after breaking his hip and catching Covid 19, was absolutely professional and valuable and we were both treated with great dignity! We can only say good things about the service provided to us by each and every one of the carers and would like to thank them for the service they provided and we enjoyed meeting them! Highly recommended!
Thank you very much for your feedback. I am extremely glad to hear that you were pleased with the service we provided to your husband and that you would highly recommend us. I’m delighted that you found our carers to be professional and that you were both treated with great dignity. I...
Initial members of the care team were excellent, other members were very variable!
I am glad to hear that you were pleased with the initial care team. We are incredibly happy to read that you have scored our services in the following areas: Overall Standard, Care & Support and Treated with Dignity with five stars and that you would likely recommend our organisation. We would be extremely happy to help if you require our services in the future.
We have never been let down, even in not so good weather.
Very reliable service.
Thank you for your feedback. I appreciate the time you have taken to leave a review. I am glad to read that you regard our service as very reliable and you have rated our organisation with five stars. I am happy to read that you look forward to visits from our carers and you have described them to...
I have had carers over three years and some are very good and do a really good job and are extremely helpful while one or two are not so good, not cleaning up properly or staying the time they are allowed.
In response to your feedback in regard to some carers not staying the full allotted time and not cleaning up to the standards...
We were very pleased with the care my husband had. The carers were very polite and cheerful. After dressing and undressing my husband they always asked if they could do anything for me. Very nice to have a timetable to refer to. Would hope that the NHS would choose you if I required help again. A big thank you to all the carers. I miss you all.
Dear Wendy. Thank you so much for your feedback. I appreciate the time you have taken to leave a review. I am glad to hear that you were pleased with the service we provided to your husband and that you found our carers to be cheerful and polite. We would be extremely happy to help if you require our services in the future.
1. Failure to update care plans in a timely manner.
2. Poor communication with carers resulting in last-minute changes to carers and times.
3. Delay in acting on issues reported back by the carers.
Thank you for your feedback. I am glad to hear that you regard the standard of care, professionalism and support from our carers as “first class”. In response to your feedback surrounding last-minute changes to carers and times, we endeavour to give you as much advance notice as circumstances...
I would not recommend this company as the teething troubles that you expect in the early days got worse, were not resolved and lasted throughout the entire time.
Dear Julie, Thank you for your feedback. I appreciate the time you have taken to leave a review. I wanted to reach out and apologise for the difficult experience you had with our team. This is not typical of us and I can assure you we take all complaints very seriously. We have tried to address...
Mum is pleased with the carers. She particularly appreciates having the same regular carers. Carers keep to schedule and perform the tasks they are required to do. They meet Mum's needs.
Thank you for taking the time to provide your feedback. I am glad that you’re so pleased with the care we are providing to your mum but if you do have any suggestions on further improvements I would love to hear from you.
Samantha Preston (Registered Manager).
Generally good.
Thank you for your recent feedback. I am pleased that you feel the service that you receive is generally good.
If you have any specific issues regarding call times then please contact me directly and we can discuss these.
Samantha Preston (Registered Manager).
Have found this care home to be very good. We are so pleased we have changed from the last ones. Mother-in-law seems very happy.
Thank you for sending your feedback. I am so glad to hear that you’re happy with the service that we are providing to your mother-in-law.
Please do let me know if you have any specific feedback to continue to improve our service.
Samantha Preston (Registered Manager).
Polite, helpful.
The regular carers are wonderful. If they are on holiday or sick, however, the stand-ins the company sends have never seen a Stoma pouch before never mind how to change them and this is one of my priorities. This is a management fault and nothing to do with the carers.
Thank you for your feedback. I am very glad to hear that you are happy with your regular carers. I do appreciate that when we are unable to send your regular carers due to holidays and sickness this can be very unsettling for you. I can reassure you however, when we are unable to send...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 July 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Kensa Health Home Care - Bournemouth.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Kensa Health Home Care - Bournemouth.
Meet the Team (2)
Hello,
My name is Chloe Gould. I joined CareService24 in 2023 as a Care Coordinator. In July 2024, I was promoted to the Registered Manager role.
With a background in Health and Social Care, I've served as a support worker, welfare officer, and manager, with a keen focus on promoting client and staff wellbeing. I thrive on researching innovative ways to exceed expectations and provide exceptional support to those around me.
Beyond the office, you'll often find me scaling trees, hiking along cliffsides, or exploring riversides – I have a deep passion for the great outdoors and enjoy activities like camping, foraging, and metal detecting.
If there's anything I can assist you with, please don't hesitate to reach out. I'm here to help!
Chloe Gould
Hello.
I'm Vicky Watts, and I am a Care Coordinator at CareService24.
For the past two and a half years, I've had the privilege of being a part of Kensa Health as a Community Care Assistant, where I've accumulated a wealth of knowledge and experience in the field of care. My passion lies in delivering high-quality care to our clients, ensuring that their individual needs, preferences, and dignity are always respected. Providing companionship and contributing to the enhancement of their quality of life brings me immense fulfilment – this isn't just a job for me; it's a vocation.
Since 2023, I've been embarking on a new chapter in my journey with CareService24 by stepping into the role of Care Coordinator. I'm thrilled at the opportunity to further assist and support our clients, as well as our dedicated carers.
Whether you need support or simply want to say hello and introduce yourself, please don't hesitate to reach out.
Vicky
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Kensa Health Home Care - Bournemouth to verify any information. View our terms and conditions. Kensa Health Home Care - Bournemouth has an Enhanced Service - more info.