Care South at Home BCP & East Dorset

2nd Floor, Castle Dene, Throop Road, Bournemouth BH8 0DB
Review Us
9.8 36 Reviews
  • Care South at Home BCP & East Dorset, Bournemouth
Care South at Home offers quality and innovative domiciliary services, from a dedicated team that understands all of its customers have unique situations, requirements and challenges in everyday life.

The support can be temporary, for example to assist with rehabilitation, occasional or on a long term basis. Flexible care options include:
- Companionship, welfare checks and respite
- Housekeeping and home help
- Collecting prescriptions, shopping, fun activities
- Personal care
- Administration of medicines
- Specialist care including dementia and end-of-life care
- Recovery, reablement and rehabilitation
- Support with mobility
- Support to access assistive technology

Care South at Home BCP & East Dorset is rated 'Outstanding for Care' by CQC (March 2019).
Show Care South at Home BCP & East Dorset on the Map

Care Provided by Care South at Home BCP & East Dorset

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £35 – £38.50

*subject to assessment / day
Contact us for more options

These prices are only a guideline, please contact Care South at Home BCP & East Dorset to find out the exact price for your requirements.

Contact Care South at Home BCP & East Dorset to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Care South at Home BCP & East Dorset to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Tracie Gregory (Care at Home Manager)

Care South at Home BCP & East Dorset Reviews (36)

9.8

Care South at Home BCP & East Dorset has a Review Score of 9.8 (9.846) out of 10, based on 36 reviews in the last 2 years.
Over all time Care South at Home BCP & East Dorset has 36 reviews.

Overall Experience
  • 33
  • 2
  • 1
  • 0
  • 0
Date Published
  • 36
  • 6
  • 24
  • 36
  • 0
Reviewer Connection to Care South at Home BCP & East Dorset
  • 17
  • 9
  • 4
  • 3
  • 2
  • 1
Total of 36, showing 1-20
Review from Angela M (Client) published on 10 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care South - excellent help & review - staff aware of needs & provided the appropriate care - all the carers that I saw were affable & very willing to do a service as required.
Reply from Tracie Gregory, Manager at Care South at Home BCP & East DorsetThankyou so much for taking time to complete a 5* review
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alec W (Client) published on 9 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers very pleasant and helpful.
Reply from Tracie Gregory, Manager at Care South at Home BCP & East DorsetThankyou so much for taking the time to complete a review.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Georgina P (Client) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found since living in the Care South community, every assistance needed is done in a caring, helpful way. The staff in St. Ives Place/House do everything to make lives easier, and happier. Activities we can all join in and enjoy, treats together or delivered if needed. Altogether a community
spirit, friendships and fun. Retirement living at its best.
Reply from Tracie Gregory, Manager at Care South at Home BCP & East DorsetThank you for taking the time to share your experience. We're delighted to hear that our team has been able to support you so well, and your kind words will be shared with them. It is a valuable service that the provide within St Ives
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from G P (Client) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving to St. Ives Place some 4 years ago, I have received nothing but excellent service from all at Care South, and have highly recommended the service to family members.
Reply from Tracie Gregory, Manager at Care South at Home BCP & East DorsetThank you for taking the time to share your experience. We're delighted to hear that our team has been able to support you so well, and your kind words will be shared with them. It is a valuable service that the provide within St Ives
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Tracey B (Friend of Client) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Annette has found the carers to be extremely helpful, kind and caring. Nothing was to much trouble. They helped in every way she needed.
Reply from Tracie Gregory, Manager at Care South at Home BCP & East DorsetThankyou so much for taking time to complete a review, it is so important to us as a company to receive reviews so we can improve our clients experience with Care South at Home. We are committed to provide an outstanding service to all our clients. I will pass the comments onto our community staff.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Annette W (Wife of Client) published on 12 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very polite and clean appearance.
Reply from Rahul Gohulan, Head of Care at Home at Care South at Home BCP & East DorsetThank you very much for your kind review. I really appreciate your positive comments about our staffs appearance and professionalism. We always my aim to provide the highest standard of care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J E (Wife of Client) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All carers have been friendly & cheerful, as well as helpful. My husband has been treated with respect on all occasions.
Reply from Tracie Gregory, Manager at Care South at Home BCP & East DorsetThankyou so much for taking the time to complete a review. I am happy that your husband received the care that we at Care South strive to deliver.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N N (Daughter of Client) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff at Care South very professional, helpful & informative about how the care offered to Mum works. I have seen the carers with Mum and they are all very kind and considerate to Mum and her needs.
Reply from Tracie Gregory, Manager at Care South at Home BCP & East DorsetThankyou for completing a review, I will pass the positive comments to all the staff involved in the care for your mother.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L C (Client) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care has been very good.
Reply from Tracie Gregory, Manager at Care South at Home BCP & East DorsetThankyou for taking the time to complete a review, I am very pleased that the care received was of a level we strive to deliver at Care South
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D S (Friend of Client) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a neighbour, friend & support for a client.
Excellent care.
Cannot fault.
Excellent with my friend.
Reply from Tracie Gregory, Manager at Care South at Home BCP & East DorsetThankyou very much for taking the time to complete a review, I am pleased to hear that your friend is receiving the level of care and support that is at the heart of what we do here at Care South , I will pass the comments to the team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S L (Client) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find my carer to be excellent. She is considerate, efficient and observant and very good at (tactfully) keeping me in order! Care South are highly recommended
Reply from Tracie Gregory, Manager at Care South at Home BCP & East DorsetI am very happy that the staff are making a difference, I will pass the information and comments back to the staff involved in your package.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Anita H (Client) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Am supported with shopping which takes time & carer is very patient with me.
Also cleans the toilet (&raised seat)
Reply from Tracie Gregory, Manager at Care South at Home BCP & East DorsetThankyou for completing the review, I will ensure the feedback is passed to the staff involved in you package
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Richard G (Client) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers help with washing up some housework
They are excellent with taking care of me.
I have one lady mainly
She is very good, work hard
Reply from Tracie Gregory, Manager at Care South at Home BCP & East DorsetThankyou for taking the time to complete a review, this is valuable feedback and we will ensure this is passed along to those involved in your package
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S R (Client) assisted by family/friend published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would say the carers are excellent very caring and friendly and they help me with my personal care and housework we always look forward to their coming
Reply from Tracie Gregory, Manager at Care South at Home BCP & East DorsetThankyou so much for taking the time out to complete the 5 star review, we will pass the positive comments back to the staff involved in you package
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from V C (Partner of Client) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has benefited greatly from the personal care visits and social visits he has received. The standard of care is excellent cares treat him with respect and kindness. He loves going out on social visits mainly to garden centres and having coffee. It has made a big difference to his mobility
and social interaction. I have also benefitted from having time to myself.
Reply from Tracie Gregory, Manager at Care South at Home BCP & East DorsetThank you so much for your kind words and for taking the time to leave a review. We're so pleased to hear that everything is going well and that you're happy with the care from Care South at Home. If there's ever anything more we can do to support you, please don't hesitate to let us know
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jayne C (Daughter of Client) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the carers are professional and represent the company well. The daily approach is always based on compassion and empathy. All tasks are completed in a timely manner and to a great standard.
Reply from Tracie Gregory, Manager at Care South at Home BCP & East DorsetThank you for your feedback. We're really pleased to hear that you found our care services to be good and that our carers were friendly and effective in their support.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jackie H (Wife of Client) published on 30 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care South are brilliant, supportive and understanding. For my husband and myself, Care South are supportive and enables my husband to be at home. I am happy to recommend Care South.
Reply from Tracie Gregory, Manager at Care South at Home BCP & East DorsetThankyou for taking the time to compete a review, I will pass the comments to the staff that visit your husband.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A D (Client) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very helpful & friendly
They help me with my medication & keep me safe at home. Always good for a chat.
Reply from Tracie Gregory, Manager at Care South at Home BCP & East DorsetThankyou so much for taking the time to complete a review, We are so happy that the care staff provide the assistance that helps you and we will ensure the staff receive the positive feedback from yourself.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ann T (Client) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having used this company for many years I would recommend them to anyone. All carers are friendly and helpful all the time.
Reply from Tracie Gregory, Manager at Care South at Home BCP & East DorsetThank you so much for your kind words and for taking the time to leave a review. We're so pleased to hear that everything is going well and that you're happy with the care from Care South at Home. If there's ever anything more we can do to support you, please don't hesitate to let us know
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from E S (Client) published on 25 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers very helpful and kind very friendly and help with my daily routine.
Reply from Tracie Gregory, Manager at Care South at Home BCP & East DorsetThank you for taking the time to complete a review for Care South at Home. I am very pleased to hear that your experience with us was a positive one and I will of course pass this on to the staff that that visit yourself.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Care South at Home BCP & East Dorset is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 36 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.846 for Care South at Home BCP & East Dorset is calculated as follows: ( (187 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 214 Ratings = 4.846
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Care South at Home BCP & East Dorset is based on 35 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Oct 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Tracie

Tracie Gregory

Job Title: Care at Home Manager Joined: 2022

“I have been working in the care industry since 2007. I started as a Domiciliary Carer in the community before taking a position as a Bookings Coordinator. I then moved to Scotland in 2015, where I was offered a job as a Registered Care Manager in Aberdeen, covering a vast area from Aberdeen to Inverness. In 2017, I came home to Bournemouth and took a position as a Registered Manager. In October 2019, a career change took me to a position as a Deputy Manager at a care home.


Having worked in various roles within the care industry, my passion is domiciliary care. Although I have ventured throughout my career into other industries, I am always drawn back to care work. I am extremely happy to be working within Care South in a position where I can make a difference alongside my team, to the individuals we look after in the community.”

Frequently Asked Questions about Care South at Home BCP & East Dorset

What Type of Services does Care South at Home BCP & East Dorset offer?

Care South at Home BCP & East Dorset offers Home Care.

How many Carers does Care South at Home BCP & East Dorset employ?

Care South at Home BCP & East Dorset employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care South at Home BCP & East Dorset to verify any information. View our terms and conditions. Care South at Home BCP & East Dorset has an Enhanced Service - more info.