Care South at Home BCP & East Dorset

2nd Floor, Castle Dene, Throop Road, Bournemouth BH8 0DB
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9.8 30 Reviews
  • Care South at Home BCP & East Dorset, Bournemouth
Care South at Home offers quality and innovative domiciliary services, from a dedicated team that understands all of its customers have unique situations, requirements and challenges in everyday life.

The support can be temporary, for example to assist with rehabilitation, occasional or on a long term basis. Flexible care options include:
- Companionship, welfare checks and respite
- Housekeeping and home help
- Collecting prescriptions, shopping, fun activities
- Personal care
- Administration of medicines
- Specialist care including dementia and end-of-life care
- Recovery, reablement and rehabilitation
- Support with mobility
- Support to access assistive technology

Care South at Home BCP & East Dorset is rated 'Outstanding for Care' by CQC (March 2019).

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Care Provided

Types of Home Care

  • Visiting Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending
  • Alcohol / Drug Misuse

Good to Know

Person in charge

  • Tracie Gregory (Care at Home Manager)

Care South at Home BCP & East Dorset Reviews (30)

Total of 30, showing 1-20
9.8

Care South at Home BCP & East Dorset has a Review Score of 9.8 (9.815) out of 10, based on 30 reviews in the last 2 years. Over all time Care South at Home BCP & East Dorset has 30 reviews.

Overall Experience

  • 27
  • 2
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Date Published

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Review from J E (Wife of Client) published on 13 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers have been friendly & cheerful, as well as helpful. My husband has been treated with respect on all occasions.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thankyou so much for taking the time to complete a review. I am happy that your husband received the care that we at Care South strive to deliver.

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Review from N N (Daughter of Client) published on 13 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff at Care South very professional, helpful & informative about how the care offered to Mum works. I have seen the carers with Mum and they are all very kind and considerate to Mum and her needs.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thankyou for completing a review, I will pass the positive comments to all the staff involved in the care for your mother.

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Review from L C (Client) published on 13 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been very good.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thankyou for taking the time to complete a review, I am very pleased that the care received was of a level we strive to deliver at Care South

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Review from D S (Friend of Client) published on 12 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a neighbour, friend & support for a client.
Excellent care.
Cannot fault.
Excellent with my friend.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thankyou very much for taking the time to complete a review, I am pleased to hear that your friend is receiving the level of care and support that is at the heart of what we do here at Care South , I will pass the comments to the team.

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Review from S L (Client) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find my carer to be excellent. She is considerate, efficient and observant and very good at (tactfully) keeping me in order! Care South are highly recommended

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

I am very happy that the staff are making a difference, I will pass the information and comments back to the staff involved in your package.

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Review from Anita H (Client) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Am supported with shopping which takes time & carer is very patient with me.
Also cleans the toilet (&raised seat)

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thankyou for completing the review, I will ensure the feedback is passed to the staff involved in you package

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Review from Richard G (Client) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers help with washing up some housework
They are excellent with taking care of me.
I have one lady mainly
She is very good, work hard

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thankyou for taking the time to complete a review, this is valuable feedback and we will ensure this is passed along to those involved in your package

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Review from S R (Client) assisted by family/friend published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would say the carers are excellent very caring and friendly and they help me with my personal care and housework we always look forward to their coming

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thankyou so much for taking the time out to complete the 5 star review, we will pass the positive comments back to the staff involved in you package

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Review from V C (Partner of Client) published on 9 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has benefited greatly from the personal care visits and social visits he has received. The standard of care is excellent cares treat him with respect and kindness. He loves going out on social visits mainly to garden centres and having coffee. It has made a big difference to his mobility
and social interaction. I have also benefitted from having time to myself.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thank you so much for your kind words and for taking the time to leave a review. We're so pleased to hear that everything is going well and that you're happy with the care from Care South at Home. If there's ever anything more we can do to support you, please don't hesitate to let us know

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Review from Jayne C (Daughter of Client) published on 9 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are professional and represent the company well. The daily approach is always based on compassion and empathy. All tasks are completed in a timely manner and to a great standard.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thank you for your feedback. We're really pleased to hear that you found our care services to be good and that our carers were friendly and effective in their support.

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Review from Jackie H (Wife of Client) published on 30 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care South are brilliant, supportive and understanding. For my husband and myself, Care South are supportive and enables my husband to be at home. I am happy to recommend Care South.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thankyou for taking the time to compete a review, I will pass the comments to the staff that visit your husband.

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Review from A D (Client) published on 25 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful & friendly
They help me with my medication & keep me safe at home. Always good for a chat.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thankyou so much for taking the time to complete a review, We are so happy that the care staff provide the assistance that helps you and we will ensure the staff receive the positive feedback from yourself.

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Review from Ann T (Client) published on 25 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used this company for many years I would recommend them to anyone. All carers are friendly and helpful all the time.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thank you so much for your kind words and for taking the time to leave a review. We're so pleased to hear that everything is going well and that you're happy with the care from Care South at Home. If there's ever anything more we can do to support you, please don't hesitate to let us know

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Review from E S (Client) published on 25 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers very helpful and kind very friendly and help with my daily routine.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thank you for taking the time to complete a review for Care South at Home. I am very pleased to hear that your experience with us was a positive one and I will of course pass this on to the staff that that visit yourself.

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Review from L T (Wife of Client) published on 15 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers are very helpful and pleasant to have. The assist my husband with his daily needs which enable him to continue to live at home. I have no hesitations in recommending Care South.

Reply from Sarah Broom, Registered Manager at Care South at Home BCP & East Dorset

Thank you for your kind words and recommendation of our Care South at Home team. I will ensure your feedback is shared with the wider team. Wishing you all the very best.

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Review from P R (Wife of Client) published on 9 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with the care we receive every day. Fully recommend Care South. Staff are very friendly and we look forward to their banter daily. We have learnt quite a lot about their nature continues.

Reply from Rahul Gohulan, Operation Support Manager at Care South at Home BCP & East Dorset

Thank you so much for your wonderful feedback! We're thrilled to hear that you and your husband are pleased with the care provided and that our staff's friendly nature has made such a positive impact on your daily routine. It's fantastic to know that you both enjoy their banter and have learned more about their nature. We truly appreciate your recommendation and are grateful to have the opportunity to care for your husband.

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Review from Lynn B (Wife of Client) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all the help I receive from Care South. The carers are amazing how they help my husband, in his bed, with all the normal day to day tasks like washing, dressing and making him comfortable. They are always ready to reassure him, talk to him about his day/night/family and how he
is feeling at the time. The carers are also friendly and helpful towards me, as his wife and show empathy for us both. I would highly recommend Care South and their wonderful carers.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thankyou so much for taking the time to complete a review, I am pleased that you and your husband are happy with the service, I will pass your comments onto the staff that come and visit.

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Review from J B (Wife of Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff are knowledgeable, friendly and they look after the patient. Would recommend them fully.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thankyou so much for taking the time to complete the review, I will pass your comments onto the staff

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Review from David W (Son of Client) published on 18 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a serious fall, my mother required twice daily care from Care South Dorset. Their careers were excellent. They looked after my mum with great empathy, dignity, and care, understanding the difficulties she was having. They were cheerful and friendly which was a huge benefit to Mum while she was
unable to do very much for herself. They involved her in their lives which brought additional interest and involvement for Mum. Great for her mental health at a time when her injuries were particularly painful. I would greatly recommend the Care South Dorset team.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thank you for taking the time to complete a review for Care South at Home. I am very pleased to hear that your experience with us was a positive one and I will of course pass this on to the staff that cared for your mother.

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Review from K T (Client) assisted by family/friend published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Care South to be very friendly and understanding of my husband's needs. I could not fault their service, and I highly recommend them.

Reply from Tracie Gregory, Manager at Care South at Home BCP & East Dorset

Thank you for taking the time to complete a review for Care South at Home. I am very pleased to hear that your experience with us was a positive one and I will of course pass this on to the staff that cared for your husband.

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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Care South at Home BCP & East Dorset is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.815 for Care South at Home BCP & East Dorset is calculated as follows: ( (151 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 178 Ratings = 4.815

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care South at Home BCP & East Dorset is based on 29 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Mar 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (1)

Tracie

Tracie Gregory

Job Title: Care at Home Manager

Joined: 2022

“I have been working in the care industry since 2007. I started as a Domiciliary Carer in the community before taking a position as a Bookings Coordinator. I then moved to Scotland in 2015, where I was offered a job as a Registered Care Manager in Aberdeen, covering a vast area from Aberdeen to Inverness. In 2017, I came home to Bournemouth and took a position as a Registered Manager. In October 2019, a career change took me to a position as a Deputy Manager at a care home.


Having worked in various roles within the care industry, my passion is domiciliary care. Although I have ventured throughout my career into other industries, I am always drawn back to care work. I am extremely happy to be working within Care South in a position where I can make a difference alongside my team, to the individuals we look after in the community.”

Frequently Asked Questions about Care South at Home BCP & East Dorset

What Type of Services does Care South at Home BCP & East Dorset offer?

Care South at Home BCP & East Dorset offers Home Care.

How many Carers does Care South at Home BCP & East Dorset employ?

Care South at Home BCP & East Dorset employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care South at Home BCP & East Dorset to verify any information. View our terms and conditions. Care South at Home BCP & East Dorset has an Enhanced Service - more info.