Professional staff. Clients treated with dignity and care. Very satisfiedKathy W(Wife of Client/Service User)
I would not be here if it wasn't for them. I cannot praise them enough.Margaret C(Client / Service User)
Professional staff. Clients treated with dignity and care. Very satisfiedKathy W(Wife of Client/Service User)
I would not be here if it wasn't for them. I cannot praise them enough.Margaret C(Client / Service User)
Candlelight Care is a family-run home care company offering services in and around Dorset.
Based on the values of trust, dignity, respect and equality, the team deliver friendly, caring and reliable home care to people of all ages. The dedicated team is made up of trained and experienced care staff who aim to make a real difference to those receiving care and their loved ones.
Care Provided by Candlelight Care
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Prices
Fees are available on request.Please contact your local branch for fee information as it may vary depending on the length of visit and requirements.
Contact Candlelight Care to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- Candlelight Homecare Services
- Private Owned
Person in charge
- Cheree Butler (Registered Manager)
Candlelight Care Reviews (21)
Candlelight Care has a Review Score of 9.0 (8.958) out of 10, based on 4 reviews in the last 2 years.
Over all time Candlelight Care has 21 reviews.
All carers are very conscientious, dedicated and I am sure they would 'go the extra mile' if the need arose. They all seem to enjoy their tasks and handle their resposibiities willingly and with a smile. I look forward to their visits and I think this comment indicates that they are happy to be handling their valuable role.
We are incredibly proud of the compassion, dedication and professionalism our team shows each day, and it is wonderful to know their warmth...
Excellent service, carers polite. The work is first class.
It's wonderful to know that the quality of our work has met your expectations. Your kind words mean a great deal to the whole team.
The staff at Candlelight Care have provided care and companionship to my elderly mother for several years; as I live in the north of England they kept me up to date with anything that I should be aware of such as medication and my mother's wellbeing. The carers themselves are so caring and friendly often going the extra mile to help my mother. The office staff who I dealt most with are lovely, they love what they do often in difficult circumstances. I thoroughly recommend Candlelight Wimborne to any relative of an elderly person who requires home care.
Thank you for leaving this beautiful review. May we take this opportunity of wishing you mother a speedy recovery whilst waiting to be discharged from hospital and settles in well into her new home.
You are all amazing people and I cannot adequately express my gratitude for the care Mum is receiving. Thank you from the bottom of my heart.
Thank you for these kind words about the care we are currently providing to your mother, these will be shared with your mum's core team and the office too.
Overall, I find the staff friendly, competent and professional.
Thank you for your kind words, we have shared these with your core team.
My chief carer is so good, that nothing escapes her, invaluable. When I ask for advice I know she will tell me the correct path to take. I have learnt this over the last 7 years and I trust her completely. This does not mean the other staff are not good, it means she stands out and is genuinely caring.
Wow - what an amazing review, thank you. Will ensure it is shared with your chief carer.
The service is good, friendly and reassuring. Timekeeping is regular and can be relied upon.
Thank you again for complimenting our staff on their timekeeping and their reliability.
All the carers are friendly and timekeeping is good. The continuity of carers is excellent which is important to us.
Thank you for your kind words, our care coordinators work exceptionally hard to keep the continuity of care as a priority as we know how important it is to our clients.
We always look forward to the carer's visits. They are very friendly, kind people and do a good job sorting out my husband with washing, dressing him in the mornings, changing the catheter leg bag when necessary and lesser jobs on the evening visits.
Thank you for the praise given to your husband's core team, of course, we will share this with them as we feel it is important to share compliments received with our staff.
Staff are courteous and respectful. Dad is comfortable with the care he receives. There has been a struggle to get the time that most suits Dad's (and my) routines, this has now been resolved. Office staff are friendly, reliable and mostly ring is there is a problem. The email of who is coming and when to expect them is invaluable, helps prepare Dad and plan my day.
Thank you for leaving the review about your dad's care that we provide. We always welcome feedback and we are pleased the package of care is going well.
Candlelight Care has played a crucial role in at times, very trying circumstances. Their kindness, professionalism and support has been exceptional. All the team exceed all expectations and all family members appreciate their dedication and understanding. Candlelight Care hasn't just supported the client, they have actually at times, supported us. Thank you.
Thank you for leaving this beautiful review about our staff and the services they deliver. We have shared the compliment with the core team.
I am now happily settled with Candlelight Care.
Thank you for leaving this review. We are so pleased that you decided to choose us as a provider and that you feel that you are happily settled with the service being provided.
I've found my carers give me excellent care. They are all kind and caring people with some of them doing a fantastic job.
Thank you for leaving this beautiful review about your core team and the service they provide you. It's always good to know.
My wife has dementia. I had problems after a male carer, so I requested a female career; this was duly arranged.
We are so pleased to learn that our Wimborne Branch were able to accommodate your request in a timely manner. Thank you for leaving this review.
My mum is a relatively new client of Candlelight Care. Mum is elderly, blind and has very limited mobility. I live in Portugal, so far away. Mum had experienced some problems with a previous company but I managed to get her in with the Candlelight team and she is so happy now, they are all very loving, caring, hard-working and give Mum a sense of security. They offer such a professional service, Mum is looking forward to her first hairdo from the team soon, they can even do her nails. She says nothing is too much trouble to ask, she sounds so different when I talk with her over the phone, back to her cheerful self. Thank you Candlelight, you are all amazing.
Thank you so much for these kind words about us as a company and the core team of staff who visit your mum. We are pleased to learn that Mum is very happy with us and I am sure it is peace of mind for you too, especially living abroad. Thank you for leaving this detailed review, it is much appreciated.
The care my husband received from the first day was extremely gentle and caring. He had been apprehensive but from the first moment, he was put at ease and now looks forward to someone coming as do I! I also appreciate their tidiness and cleanliness.
Thank you for those beautiful words, which I have shared with your husbands core team today.
The carers are largely really helpful and go above and beyond and Mum looks forward to them arriving. There is occasionally one who does the absolute minimum and rarely speaks. I appreciate they have a job to do but, when dealing with the elderly living alone, a large part of that job must be just talking to them.
Totally agree with you, communication plays a big part in our service. I will feed back your constructive feedback to the Wimborne Branch as they may be able to identify the staff member in question and have a word with him/her. Thank you for submitting the review.
Very good and always polite and caring. I recommend to family and staff are very positive for January.
Thank you, we always like to receive positive feedback about our staff as they do remarkable and rewarding work out in the community.
Lovely carers. All work very well for me.
Thank you for leaving this review. We love it when clients and/or their family tell us how well we are doing.
Very satisfied with 95% of staff.
So pleased to hear, thank you for taking the time to leave this positive review.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 August 2024- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (4)
- Posted: Thursday 10 Jul 2025“Change is the law of life. And those who look only to the past or present are certain to miss the future.” John F. Kennedy Candlelight Homecare has been supporting...
- Posted: Monday 31 Mar 2025The fourth annual Wimborne Business Awards took place at the Allendale Centre earlier this month, and Candlelight Care in Wimborne were delighted to be announced as the winners of the...
- Posted: Monday 31 Mar 2025The fourth annual Wimborne Business Awards took place at the Allendale Centre earlier this month, and Candlelight Care in Wimborne were delighted to be announced as the winners of the...
Awards / Recognitions (5)
- Recipient: Candlelight Homecare ServicesDate: Friday 31 May 2024
- Recipient: Candlelight Homecare ServicesDate: Wednesday 31 May 2023
- Recipient: Candlelight Homecare ServicesDate: Thursday 31 Mar 2022
Meet the Team (4)
Cheree joined Candlelight Care in September 2023 as one of 13 staff TUPE’d from another company. She had worked for her previous company for 14 years and had gained extensive knowledge in all areas of Domiciliary Care. In March 2023, she was promoted to Deputy Manager and in September 2023 was further promoted to Registered Manager.
Outside of work, Cheree likes to spend time with her Grandchildren.
Denise is a Community Team Manager and takes care of our clients in the community, assessing and reviewing their packages of care to make sure they are receiving the care they need and want, and that they are safe and happy.
Denise ensures that the clients have the same care staff visiting them on a regular basis.
When she is not working, she spends a lot of time with her two little grandsons.
As our Recruitment Officer, Roxanne (Roxy) helps us to find new care and support staff to look after our clients in their own homes. In addition to posting new jobs on job sites, social media, and other outlets, she attends recruitment fairs and is constantly looking for ways to improve our recruitment process. She supports our potential new employees from the moment they apply for a job until they are invited for an interview, answering their questions, chasing up CVs and applications, and sometimes meeting for an informal chat in person or on the phone.
Away from the office, Roxy is a member of the Mere Amateur Dramatics society, which puts on two productions a year in the Spring and Autumn. She has always loved performing and studied acting at the University, where she was able to tour regionally and internationally in their productions.
Frequently Asked Questions about Candlelight Care
How many Carers does Candlelight Care employ?
Candlelight Care employs 25 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candlelight Care to verify any information. View our terms and conditions. Candlelight Care has an Enhanced Service - more info.