Prestige Nursing & Care (Bracknell)

Venture House, 2 Arlington Square, Downshire Way, Bracknell RG12 1WA
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8.3 48 Reviews
  • Prestige Nursing & Care (Bracknell), Bracknell
Prestige Nursing & Care Bracknell specialise in a supporting care-at-home service, maintaining a highly trained team of staff who are fully committed to protecting the dignity and well-being of each client.

The business has shown effectiveness in helping people with care needs feel more independent, with care packages tailored to a range of social, domestic and personal care prerogatives.

Clients who source Prestige Nursing & Care services include people with mobility issues and many who require assistance while recovering from illness.

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Care Provided

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Person in charge

  • Marta Wutke (Branch Manager)

Prestige Nursing & Care (Bracknell) Reviews (48)

Total of 48, showing 21-40
8.3

Prestige Nursing & Care (Bracknell) has a Review Score of 8.3 (8.250) out of 10, based on 2 reviews in the last 2 years. Over all time Prestige Nursing & Care (Bracknell) has 48 reviews.

Overall Experience

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  • 9
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Date Published

48
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Review from Desmond L (Son of Client) published on 11 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used LifeCarers for the last 5+ years and at all times the communication between us and the Management has been excellent. The two staff grumbles we had in that period were quickly dealt with and resolved completely.
The visiting carers have always been kind, very considerate and some of them
have been outstanding. They have been well trained, and they are empathetic to the understanding and needs of their client. We thank them wholeheartedly for the care and support they've provided.
We have no reservations with recommending LifeCarers to prospective clients.

Reply from Amanda Dobson at Prestige Nursing & Care (Bracknell)

Thank you so much for taking the time to give us such a wonderful review. Thank you.

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Review from S H (Sister of Client) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Life Carers have been supporting my relative for several years, they take time to understand their individual needs and adapt their care accordingly, so care never feels like just another job to get through. They have been proactive in contacting me and arranging urgent appointments when my relative
has had deteriorating health; this, in turn, helps me and reduces my worries about them, as I can't visit frequently to check for myself.
They have been extremely helpful and flexible when extra visits or hospital appointments have been needed at short notice. I have had experience of other home care agencies for relatives and none come close to the high standards provided by Life Carers. I don't know how my relative or I would manage without them.

Reply from Amanda Dobson at Prestige Nursing & Care (Bracknell)

Thank you so much for taking the time to give us such a wonderful review. I am so glad that we are supporting your relative is such a positive way and are always grateful to what wonderful carers we have.

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Review from Dermot H (Son of Client) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since engaging with LifeCarers my father has taken on a new lease of life. He is happier within himself and has rediscovered his zest for socialising. All three of my siblings have also noticed this. The care is sympathetic and patient whilst ensuring Dad is made at ease and his every wish fulfilled.

Reply from Amanda Dobson at Prestige Nursing & Care (Bracknell)

Thank you so much for your wonderful review this reflects just what Lifecarers stands for and what we strive to achieve for all of our clients.


We feel so proud that your father and siblings can feel our integrity and commitment that all our staff offer in their daily quest to fulfill the Lifecarers Mission to improve Quality of Life.

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Review from Linda K (Daughter of Client) published on 23 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

LifeCarers have looked after my dad who is in a home for 1 year. The service has been superb. They give my dad company, take him out for drives and walks and are generally the second pair of eyes on my dad's welfare.

Reply from Amanda Dobson at Prestige Nursing & Care (Bracknell)

Thank you for taking the time to give us such a lovely review.

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Review from Miranda L (Client) published on 17 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers I've had from Bright Yellow are kind, compassionate and very helpful. They help me dress, do housework and take me swimming every two weeks. My main carer is crazily efficient and fun to be around too. She deals with problems and goes the extra mile to make sure I'm ok. She makes getting
up in the morning and life in general so much easier. My only criticism is they don't tell me if they change the time of my care which can mean I'm not ready for them when they turn up early and this wastes time.

Reply from Amanda Dobson at Prestige Nursing & Care (Bracknell)

Thank you for taking the time to give us such a nice review. I will pass your feedback onto the carers. Re the change in care times, I will ask the office to ensure that they call you with any changes.

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Review from Philip P (Son of Client) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, responsive, flexible. Carers are friendly and approachable.

Reply from Amanda Dobson at Prestige Nursing & Care (Bracknell)

Dear Philip, thank you very much for your lovely comments.

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Review from Joan C (Client) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't do better!

Reply from Amanda Dobson at Prestige Nursing & Care (Bracknell)

Thank you very much for your Review.

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Review from Pat V (Daughter of Client) published on 22 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Life Carers (Bracknell team) have provided excellent continuity of home care to my Father. The staff are friendly, respectful and sensitive to the emotional and physical needs of my Father. He looks forward to one of the staff team visiting him twice a day and ensuring his safety and well being. I have
complete confidence in the managers and the team of carers.; communication has been excellent and any changes to my Father's care needs have been promptly acted upon. Life Carers have facilitated my Father's independence and enable him to continue to live comfortably in his own home. The service provided is excellent.

Reply from Amanda Dobson at Prestige Nursing & Care (Bracknell)

Thank you so much for taking the time to give our team such a lovely review.

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Review from Lesley A (Client) published on 19 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Life Carers for several years. They always provide wonderful support and it is a relief to myself and my husband that I am given such dedicated care. On a few occasions, I have had to ask for a call to my home at very short notice when my husband has been suddenly called away to ill
parents; the office in Bracknell has always responded and made sure I received care. I am sincerely looked after.

Reply from Amanda Dobson at Prestige Nursing & Care (Bracknell)

Thank you for taking the time to give us such a nice review.

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Review from Mark W (Son of Client) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We only had LifeCarers in place for 2 weeks, as sadly my father passed away. But in that time, we were very impressed with the dignity and respect they gave both my father and us. Many thanks.

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Review from Christine R (Wife of Client) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service.

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Review from L H (Daughter of Client) published on 13 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For three years, LifeCarers have been helping me to look after my father and I have been extremely happy with the service. Nothing has been too much trouble, the staff are always caring and efficient and any required changes to the routine have been cheerfully accommodated. We have been particularly
impressed by the continuity of carers and their willingness to get to know the client. I would have no hesitation in recommending this service.

Reply from A Dobson, Care Manager at Prestige Nursing & Care (Bracknell)

Thank you so much for taking the time to give us such a wonderful review.

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Review from Jade G (Client) published on 23 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are absolutely amazing. They genuinely care about your loved ones well being and look after them as if they were their own family. They work hard and are very understanding in difficult situations. Could not cope without them.

Reply from A Dobson, Care Manager at Prestige Nursing & Care (Bracknell)

Thank you so much for taking the time to give us such a lovely review.

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Review from C L (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am generally well looked after by the various carers who attend to my needs in preparing and serving my food and in looking after my well-being.
The management of LifeCarers are helpful and always ready to review the service when we wish to change the number of visits offered or the service we require.

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Review from A G (Client) assisted by family/friend published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our carer allows us to live independently and helps free up time for me. The service is efficient and invaluable to our independence.

Reply from A Dobson, Care Manager at Prestige Nursing & Care (Bracknell)

Thank you so much for taking the time to review our service.

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Review from G M (Client) assisted by family/friend published on 22 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a carer for approx.2 years for my wife and myself. During that time, I have had outstanding service at all times.

Reply from A Dobson, Care Manager at Prestige Nursing & Care (Bracknell)

Thank you for taking the time to give us a review.

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Review from Pamela R (Client) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Smartly dressed, well mannered and polite carers. Knowledgeable, well trained and disciplined in their approach to your needs.

Reply from A Dobson, Care Advisor at Prestige Nursing & Care (Bracknell)

Thank you for your kind review.

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Review from A R (Client) published on 3 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care I receive. Always have the same care staff. Treated with dignity. Staff always have time to chat with me.

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Review from Frances H (Client) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only had LifeCarers for a few weeks and have found everyone very pleasant and very helpful.

Reply from A Dobson, Care Advisor at Prestige Nursing & Care (Bracknell)

Thank you for taking the time to review us.

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Review from J M (Client) assisted by family/friend published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are all very good indeed - considerate, kind and look after my needs well. I really like having my regular carers best, as they know my routine and look after me so well. They also are very friendly and chatty with me which I really like.

Reply from Clare Dewbury, Employment Manager at Prestige Nursing & Care (Bracknell)

Thank you, we will pass your kind comments to your care team.

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Current Review Score: 8.3 (8.250)

Overview of Review Score

The Review Score of 8.3 (8.250) out of 10 for Prestige Nursing & Care (Bracknell) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Prestige Nursing & Care (Bracknell) is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prestige Nursing & Care (Bracknell) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Aug 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (1)

Marta

Marta Wutke

Job Title: Branch Manager

Joined: 2008

I have worked for Prestige Nursing & Care since 2008. I joined as a carer and have continually been committed to developing my skills and expertise in the care sector which I find extremely rewarding and has led to me being the manager for Banbury, and then Bracknell.


Since working at Prestige I have constantly developed my skills and qualifications and am proud to have achieved NVQ levels 2 & 3 in Health & Social Care and Management and QCF Level 5 Diploma in Leadership and Management for Health and Social Care and Children and Young’s People Services.


I am passionate about my role and making a difference in our client’s and their families live making sure they feel important and safe. I support our team of carers to ensure they are happy and fulfilled. We all share the same passion for the work we do at Prestige and together as a team we deliver the absolute best care and service to our clients.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prestige Nursing & Care (Bracknell) to verify any information. View our terms and conditions. Prestige Nursing & Care (Bracknell) has an Enhanced Service - more info.