Prestige Nursing & Care (Bracknell)

Venture House, 2 Arlington Square, Downshire Way, Bracknell RG12 1WA
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8.3 48 Reviews
  • Prestige Nursing & Care (Bracknell), Bracknell
Prestige Nursing & Care Bracknell specialise in a supporting care-at-home service, maintaining a highly trained team of staff who are fully committed to protecting the dignity and well-being of each client.

The business has shown effectiveness in helping people with care needs feel more independent, with care packages tailored to a range of social, domestic and personal care prerogatives.

Clients who source Prestige Nursing & Care services include people with mobility issues and many who require assistance while recovering from illness.
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Care Provided

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Person in charge

  • Marta Wutke (Branch Manager)

Prestige Nursing & Care (Bracknell) Reviews (48)

8.3

Prestige Nursing & Care (Bracknell) has a Review Score of 8.3 (8.250) out of 10, based on 2 reviews in the last 2 years.
Over all time Prestige Nursing & Care (Bracknell) has 48 reviews.

Overall Experience
  • 39
  • 9
  • 0
  • 0
  • 0
Date Published
  • 48
  • 2
  • 2
  • 2
  • 46
Reviewer Connection to Prestige Nursing & Care (Bracknell)
  • 17
  • 15
  • 8
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 48, showing 41-48
Review from Kate W (Client) published on 9 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Continuity of carer is very important to me as I have said before. Staff earn their money and more. Of course they should be paid more, but I do not want to pay more. We have had 2 increases. How many pay increases have the staff had?
Reply from Clare Dewbury, Employment Manager at Prestige Nursing & Care (Bracknell)

Thank you for your kind comments, we will ensure they are forwarded to your care team. From your comments care staff deserve better pay for the great job they do and we totally agree with you. Over the last two years the company has increased staff pay significantly to ensure we recognise the great work our carers do and to ensure we can maintain continuity of carer for our clients. A proportion of these increases to care staff pay must be passed on to our clients, although more than half of the cost has been absorbed by the company. I understand your Care Advisor has been in touch to share further details.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julia K (Daughter of Client) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have used LifeCarers Bracknell since Christmas. Mum was assessed in the hospital by LifeCarers Bracknell to establish a level of care required and with us decided on the care plan. We have been very impressed with the care and kindness showed by all the carers that visit and would not have any hesitation
in recommending this agency in future.
Reply from Clare Dewbury, Employment Manager at Prestige Nursing & Care (Bracknell)

Thank you for your kind comments, we will be sure to pass them on to your Mother's care team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Alan W (Client) published on 31 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care that I get has been used for many years. I get on very well with all the carers who are kind to me and I'm very happy with the carers. There are lots of things I can't do without their help and dedication. I am very happy with this service. Thank you.
Reply from Clare Dewbury, Employment Manager at Prestige Nursing & Care (Bracknell)

Thank you for your lovely comments. We will be sure to share your feedback with our care team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J B (Client) published on 31 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the service.
Reply from Clare Dewbury, Employment Manager at Prestige Nursing & Care (Bracknell)

Thank you so much for your feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from F C (Husband of Client) published on 31 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After a year of help from LifeCarers Bracknell, I have nothing but praise for the ladies who call to help us. Nothing is too much trouble they manage to talk my wife into the bathroom in order to shower or full wash where I cannot persuade her to. We have found however that communication with the office
and manager are sometimes poor or none existent. Should the carers be late or not coming till late I want to be made aware but it hasn't always happened.
Reply from Clare Dewbury, Employment Manager at Prestige Nursing & Care (Bracknell)

Thank you so much for your feedback. We will be sure to sure to pass on the comments to your carers. It is disappointing to know we have let you down with our communication and I understand your care manager has now been in touch to understand your concerns and work with you to resolve any gaps in our communication.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jane A (Client) assisted by family/friend published on 27 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find carers very pleasant and very good at their jobs.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Marie P (Daughter of Client) published on 19 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been using the service since January 2016. The carers are invariably courteous, friendly and respectful. The agency has maintained contact when any issues (i.e. carer will be late - this is rare) or if issues with service user have arisen. Mainly we almost always have the same carer; this has
been fantastic as Mum now trusts her absolutely - a real bonus. We had two weeks in July where continuity was bad over holiday cover; wasn't good but resolved.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John H (Partner of Client) published on 28 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bright Yellow have been caring for my partner for approx 2 years in that time we have nothing but admiration for the job they d,o we have had first class service in all that time.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.3 (8.250)

Overview of Review Score

The Review Score of 8.3 (8.250) out of 10 for Prestige Nursing & Care (Bracknell) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.750 for Prestige Nursing & Care (Bracknell) is calculated as follows: ( (10 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.75
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Prestige Nursing & Care (Bracknell) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Aug 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (1)

Meet the Team (1)

Marta

Marta Wutke

Job Title: Branch Manager Joined: 2008

I have worked for Prestige Nursing & Care since 2008. I joined as a carer and have continually been committed to developing my skills and expertise in the care sector which I find extremely rewarding and has led to me being the manager for Banbury, and then Bracknell.


Since working at Prestige I have constantly developed my skills and qualifications and am proud to have achieved NVQ levels 2 & 3 in Health & Social Care and Management and QCF Level 5 Diploma in Leadership and Management for Health and Social Care and Children and Young’s People Services.


I am passionate about my role and making a difference in our client’s and their families live making sure they feel important and safe. I support our team of carers to ensure they are happy and fulfilled. We all share the same passion for the work we do at Prestige and together as a team we deliver the absolute best care and service to our clients.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Prestige Nursing & Care (Bracknell) to verify any information. View our terms and conditions. Prestige Nursing & Care (Bracknell) has an Enhanced Service - more info.