Bespoke Home Care Ltd

I make sure the care we provide truly honours the memory of my Nan and parents. Every client is treated as an individual — with their own life story, preferences, and the dignity they deserve.

Supporting my team, checking in on clients, solving challenges, and making sure everything runs smoothly. No two days are the same — but every day is about making someone’s life better.

I saw firsthand how vital compassionate care is when supporting my own family. I wanted to create a service that feels personal, not corporate — where kindness and respect come first.

Seeing the difference we make — when a client feels valued, understood, and safe, that’s everything.

Driven, caring, and straight-talking.

I’m passionate about mindfulness and wellbeing — and I’m a qualified practitioner of Cognitive Behavioural Therapy (CBT).

Listening properly, respecting individuality, and never rushing the moments that matter.

Remembering the little details — like someone’s favourite biscuit or the song that makes them smile.

Tea — strong, splash of milk, one sugar.

Garibaldi biscuit — retro, simple and always a winner.

Teleportation — so I could be there instantly when someone needs me.

Building a team that genuinely cares — and hearing families say, “You’ve made such a difference.”

“Clarity is to calmness what vagueness is to stress.”

“Lovely Day” by Bill Withers — it never fails to lift the mood.

What I Do at Bespoke Home Care

I liaise with professional bodies to support our clients’ well-being and ensure their needs are met. I oversee the day-to-day running of the company, maintain compliance, train staff, and wear many other hats—sometimes all at once!

A Typical Day

Starts with a daily meeting (and coffee) with Rachel. Then it’s on to resolving issues or emergencies, confirming care visits from the day before, and liaising with clients, potential clients, and our team.

A Bit About Me

- Something you might not guess: I can play the bagpipes—well, I am Scottish after all!

How I Care

- A small thing I do that makes a big difference: I take the time to get to know people.

Just for Fun

- If I had a care superpower: To end suffering.

Optional Extras

- Go-to feel-good song: Perfect by Fairground Attraction.

I assess new clients, ensuring they receive the best care and support from our incredible team. I do care calls, especially the first visits, to ensure the Care plan is accurate. I plan schedules for clients and carers, and so much more behind the scenes!

Whilst having a coffee, I will check the previous evening's care notes and deal with any emails. I will take on new Carers, introduce them to clients, and carry out spot checks, etc.

It’s just who I am. I have worked in various care settings, including Mental Health, Learning Difficulties, Domiciliary, and Palliative care.

Providing the best possible care

Honest, Kind and Funny, of course!

I am secretly obsessed with sharks.

I listen

• If I had a care superpower, it would be: I’d remove the shame some people feel when they enlist care for themselves

When we receive feedback from clients/ families about the wonderful care they have received/witnessed from our team

“What’s meant for you won’t pass you by”

Sultans of Swing – Dire Straits

• What I do at Bespoke Home Care:

I am an Independence support worker.

• A typical day for me looks like:

Generally, I visit the same clients regularly; all have varying needs. Morning calls are mainly focused on personal care, assisting with breakfast and medication. I do regular respite calls with a few clients, where we do food prep for the week, do general household chores together, and go out. The clients I support really enjoy the food prep and cooking.

A Bit About Me

I have always worked within the care sector. I worked with children with additional needs and then moved into domiciliary.

making a difference

Kind, Patient and funny

I can play the Piano- all self-taught

Good care is rewarding, knowing you’ve done the best you can for someone

Just sitting and taking the time to have a cup of tea and a chat with a client, sometimes you need to just sit and be present

• Tea or coffee?

Coffee in the morning, Tea in the afternoon

Custard cream

To eradicate Dementia and Alzheimer’s

I worked with one client for over a year in previous role, before I left, she requested I be with her for that last week, she told me as we said our goodbyes that the moment I walked in she knew I was a fantastic carer and had shown her such dignity and respect throughout. That’s why I do what I do.

What doesn’t kill you makes you stronger

Starship – nothing's gonna stop us now

Independence support worker

My day would start by supporting clients with their morning routines by assisting with personal care, administering meditation and preparing a meal, as the day progresses I would meet various other clients and often assist with personal care, do some house chores, prepare meals and offer companionship, the evenings would be to assist them with bedtime routines, all by ensuring their needs are met as per their individual care requirements.

A Bit About Me

It is always an opportunity for me to make a positive impact on my clients assisting them to complete tasks as they would independently, owning the process and participating makes them feel valued, it also offers a chance for me to build strong relationships and the varied experience of meeting different people opens an avenue for growth in the career and learning new things.

Putting a smile on my clients faces and seeing them happy, a laugh here and there uplifts them. That simple thank you or positive feedback goes a long way to show that I am making a difference in someone's life.

- Calm, kind, professional

Apart from being a professional, I have done farming as well.

Offering person-centred care that meets each individuals needs and delivering the care with respect and empathy ensuring all physical and emotional needs of a client are met.

I am always smiling and it calms people

Just for Fun

Tea

Biscoff

Superhuman empathy to understand people's complex issues and help them solve them.

Every time I make my clients happy

If you can dream it, you can do it

Happy by Pharrell Williams