Home Instead Senior Care (Rotherham)

Suite 3 Linden House, 34 Moorgate Road, Rotherham S60 2AG

Home Instead Senior Care (Rotherham)
Home Instead Senior Care (Rotherham)
Home Instead Senior Care (Rotherham)

At Home Instead Senior Care (Rotherham), clients control both the service and the schedule. The high calibre of Home Instead CareGivers, the degree of personalisation and the professionalism of management all tend to impress clients and their families.

The objective is always to exceed expectations through the provision of well supported and carefully managed, truly one to one, genuinely caring, compassionate and dependable companionship, home help and personal care.

Most Home Instead CareGivers have supported a loved one of their own and all enjoy caring for others. Every non-medical aspect of companionship and care at home or in another supported environment is available. Minimum service time is one hour to 24/7 365 days a year.

Group : Home Instead Senior Care

Person in charge: Natalie Snow (Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Mental Health Condition • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Instead Senior Care (Rotherham): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

9.4 Home Instead Senior Care (Rotherham) has a Review Score of 9.4 (9.364)

The Review Score of 9.4 (maximum of 10) for Home Instead Senior Care (Rotherham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Home Instead Senior Care (Rotherham) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.864 for Home Instead Senior Care (Rotherham) is calculated as follows: ( (57 Excellents x 5) + (9 Goods x 4) ) ÷ 66 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4.5 Points relating to the number of positive Reviews for Home Instead Senior Care (Rotherham) is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Instead Senior Care (Rotherham)?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Instead Senior Care (Rotherham)

  • Daughter of Client/Service User
    6
  • Son of Client/Service User
    2
  • Client / Service User
    1
  • Niece of Client/Service User
    1
  • Sister of Client/Service User
    1
  • more

Just to say excellent caregivers for my Mum.
Nothing is too much trouble.
They keep the house clean and tidy and cook lovely meals for her.
They also spend time chatting to her about her past.
She has Alzheimer's so is quite confused most of the time.
Her short term memory is getting worse but caregivers are very supportive.

How likely would you be to recommend Home Instead Senior Care (Rotherham)? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

From commencement of the support provided, time was taken to match the care staff to my Aunt's personality and needs. New staff were carefully introduced respecting my Aunt's likes and wants at all times.
The management of the service and support offered was of the highest level ensuring my Aunt was treated with great dignity and respect at all times especially as she approached the end of her life.
My Aunt and the family felt fully supported by the carers and management.
I would not hesitate in recommending this excellent care company to anyone.

How likely would you be to recommend Home Instead Senior Care (Rotherham)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I cannot praise Home Instead enough, from the very first moment I made enquiries, the people involved could not have been more helpful, caring and kind.
The carer they suggested for my father was perfect and dad built a very strong bond with her - in short, she was the perfect choice for caring for my father.
All the staff I was in contact with at Home Instead were fantastic and were very understanding and empathetic if I have any queries.
A brilliant homecare organisation, I cannot recommend them enough.

How likely would you be to recommend Home Instead Senior Care (Rotherham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Mums greatest wish was to remain in the home she had known for almost half her life. Home Instead (Rotherham) allowed her to achieve this wish with the independence and dignity she had throughout her life.

We began the process for Home Instead to take over the provision of mum's care package from a company that had left us struggling to cope because of inadequate care. I was immediately impressed by the professionalism, kindness and understanding they showed. Mum was made to feel that she was in control and the support was tailored to her needs. For the first time, I felt that she was in safe hands. They took time to assess mum's needs properly and frequently reviewed her care as inevitably, health and mobility declined. All the staff I dealt with, carers, managers and back office were competent, professional and above all genuinely caring.

At a difficult time, we managed a few smiles and some precious moments at home. Priceless.
I fully recommend Home Instead.

How likely would you be to recommend Home Instead Senior Care (Rotherham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Excellent caring staff who obviously do a job they genuinely enjoy rather than going through the motions of the service they provide.

How likely would you be to recommend Home Instead Senior Care (Rotherham)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

My parents starting using Home Instead 6 months ago as my mum has Dementia and my father needed extra help with her personal needs. The carers came once a day and treated my mum with dignity and respect and made what had become a very difficult situation so much easier.
Not only did they provide the care she needed they went above and beyond that and made her feel special. They took the time to put a smile on her face each day. They also provided much need support for my father and he looked forward to their visit each day.
Sadly she has now had to go into a care home but we will always be grateful for their help and support as it meant that my parents had an extra 6 months together in their own home. They will be sadly missed but should we need any help in the future for my father we wouldn't hesitate to use them again. I cannot recommend the carers and company highly enough.

How likely would you be to recommend Home Instead Senior Care (Rotherham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Staff absolutely fantastic and understanding of what our whole family are going through. Very accomodating if we made specific requests for the same carers. Carers themselves were outstanding and became a part of our family.

How likely would you be to recommend Home Instead Senior Care (Rotherham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I am very pleased I have Home Instead to provide my care. They are very caring, reliable and give me every support. The staff and my carers/companions are exceptionally well trained, and they are respectful and treat me with real kindness and consideration. I want to thank everyone at Home Instead for providing such excellent care, particularly the owners who are really lovely people.

How likely would you be to recommend Home Instead Senior Care (Rotherham)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

Home Instead Senior Care (Rotherham) has been providing care and support to my brother for the last 2.5 years. My brother had a severe stroke at the age of 48. He has been left with very little speech and has difficulty understanding. He is unable to read or write and has epilepsy. Home Instead Senior Care (Rotherham) has been invaluable in providing support, care, and understanding, not only to my brother but to our family. They provide a service that we have trust and confidence in. They provide a settled team that provide continuity that gives my brother the one to one relationship he needs. As a family, we feel we can go about our daily lives knowing that they will always be there to assist, and their management staff will give sound advice and expertise when asked for. A fantastic company.

How likely would you be to recommend Home Instead Senior Care (Rotherham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

'Home Instead Senior Care' (Rotherham) have been very easy to deal with. Professional and caring carers have been well matched to my father's needs. They are always cheerful, polite, enthusiastic and take an interest in what they do and who they are caring for. Office staff have been very helpful, good listeners and the paperwork side of the contact is always adhered to.

How likely would you be to recommend Home Instead Senior Care (Rotherham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We arranged for companionship and personal care support for our mother who is in late stage dementia. The carer called twice a week for 4 hours and encouraged mum to attend the hairdressers weekly, she took her out on trips locally. To coffee shops, garden centres, anywhere we thought mum might like to go. In later stages the carer was the only person who mum would let wash her and change her clothes. The carer was very kind ans supported our family as well as our mum. We provided an activity box and mum did jigsaws, colouring, baking and craft work. We can't thank the carer enough.

How likely would you be to recommend Home Instead Senior Care (Rotherham)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Job Vacancies

Staff Profiles

David and Karen Coldrick

David and Karen Coldrick

Job Title: Owners

Joined: 2012

Description:

Our objective is to help change the face of ageing by providing the level of personalised, one to one, home care services which we wanted for our own family but which we struggled to find when we needed it. So we know how difficult the experience can be. David's background was in legal services for older and vulnerable people. Karen's was in children and young people's services and education welfare. David Chairs the local Rotherham Dementia Action Alliance, sits on the town's Economy Board and is involved with various other local health and social care related organisations and charities.

Natalie

Natalie Snow

Job Title: Care Manager

Joined: 2016

Description:

Care Manager Natalie is a Psychology graduate from Sheffield University. Prior to joining Home Instead she worked for a number of years gaining experience in front line care services and then as part of Rotherham's, award winning, Social Prescribing Service linking up GP's with clients to help meet their social needs and to support them in the community.

Sophie

Sophie Smith

Job Title: Office Co-Ordination Manager

Joined: 2012

Description:

Sophie supports Denise our Care Manager especially in terms of scheduling and other organisational matters.

Michele

Michele Williams

Job Title: Training & CAREGiver Experience

Joined: 2014

Description:

Michele was a local teacher for many years and now enjoys helping Home Instead Rotherham recruit the right sort of caring and compassionate people, those who we would be happy to help support our own relatives. She is an excellent trainer with a great track record with our successful candidates. She is also in charge of CAREGiver support and their ongoing training and development. (Michele is pictured to the right)

Natalia

Natalia Muscroft

Job Title: Administrative Officer (Care)

Joined: 2015

Description:

Natalia has always worked in administration and she now supports the care co-ordination and related care functions of our busy office at Home Instead Senior Care Rotherham. She is always pleased to answer client and CAREGiver queries and concerns. (Natalia is pictured to the left).

Alison

Alison Smedley

Job Title: Administration (Recruitment & CAREGiver Experience)

Joined: 2016

Description:

Alison worked in customer services at the local Job Centre for many years - work she thoroughly enjoyed. She joined the team at Home Instead Senior Care Rotherham to help support Michele with some of the many administrative aspects which arise when seeking to support CAREGivers through the recruitment and continuing training and development process.