Home Instead (Rotherham)

Home Instead (Rotherham) provided really good companionship to my father Bill who had Alzheimer's and thus they also gave support to my mum, Bill's wife and primary career. In addition to being friendly, Home Instead's companions showed a genuine interest in my dad, talking to him about his earlier life and interests. Everyone at Home Instead (Rotherham) were very kind and helpful: not only the companions but also office staff and management. The companions were reliable and always on time which was important to my mum as it meant that she was able to get the scheduled bus for shopping and other appointments. Sadly, my dad's condition deteriorated and he went into a nursing home, then hospital before passing away in another nursing home last week but we all appreciate the companionship and care provided by Home Instead (Rotherham) over Oct and Nov 2025. Thank you.

I couldn't recommend Home Instead more highly, they have been looking after Dad for nearly two years since his Dementia diagnosis. We live 5 hours away so without their support we would be unable to ensure that he is kept safe and has a good quality of life.

Dad has a small team of Healthcare Professionals who visit him daily, they provide a structure for his life including taking him shopping, trips out for coffee and cake, friendship lunches etc, or just being there for coffee and a chat if that's all he wants.

For us as a family we have been supported by the Operations Manager every step of the way. Personally, I cannot express my gratitude for her continued support in what have been challenging times. Her expertise and knowledge are second to none.

Finally, it would be remise of me not to mention the team as a whole who are professional, supportive, kind and caring whenever I call.

Home Instead have been providing morning care for my wife for some considerable time at this point. The carers perform a wide variety of tasks for my wife including washing, dressing and even occasional laundry . Home Instead were even able to provide round the clock care over a weekend when I had to spend a weekend in London.

Thank you all so much.

As an only child, living many miles away and working even further away I was absolutely reliant on Home Instead to look after my parents during the week. The care they received was so good as well as reliable that it made a huge difference to my life was well. I simply did not have to worry if my parents were ok (at least not in the same way) because I knew how well they were looked after.

We have been using Home Instead for almost 12 months and our experience has been excellent. We have 4 people who help us to look after Dad. They are warm, caring professional people and they know how to get the best out of our Dad. He loves them coming to visit- they make him smile and he misses them on the days they don't visit! It's such a relief and great support for my sister and I to have such lovely people to help us take care of our Dad. I couldn't recommend these 4 people more highly! Look after them Home Instead- they are your greatest assets!

Excellent care provider. Prompt, efficient, kind and caring. Our very elderly aunt was determined no strangers were going into her home to care for her, but necessity won. Was soon won over by lovely staff who cared for her in a professional and thorough manner, with kindness and friendliness. From operational staff in the office to carers in our aunt's home, we cannot fault. Demonstrated excellent emergency medical care on one occasion which ultimately saved aunt's life.

Right from the initial phone call asking for help, through the process of interviewing and meeting our carers, Home Instead has been head and shoulders above the many other companies we investigated. Our two carers, Helen and Cathrine, are outstanding: kind, respectful, flexible and proactive. My husband, who was against any form of care is very happy with them and so am I. They even take him out for trips, help him shop and cook and care for him in every way. They are a lifeline.

Home Instead Rotherham were amazing from the initial enquiry all the way through to Dad's final visits before he sadly had to move into a care home. Everyone I met/spoke to from the office staff through to the individual carers were very professional but more importantly really cared. They cared not just for my Dad but for us ( his children) too and I truly felt supported by all the staff. As neither myself or my brothers lived close to my Dad, the online system was a wonderful way of knowing that Dad was safe and well cared for.

What can I say? Home instead Rotherham are amazing! I am a close friend of an elderly couple who I help in lots of different ways, but I also need the help and support of a care company. We have used home instead for over 2 years now and I can honestly say all staff are fantastic, and professional but ever so friendly too, this includes the care professionals who visit and everyone I deal with in the office. Nothing is ever too much trouble for any of them, they do literally go above and beyond every time. I would recommend Home Instead Rotherham to anyone who needs any help, care and support with family or friends. Words don't sum up how they have always been there, through the good times and the bad times. You pay for what you get, which is 5-star care and support, for me as a friend, but also to my friends who need the care to ensure they can stay in their own home. Thank you!

At the point I came across Home Instead, I had struggled to find an adequate home care provider. I am so pleased that this was the case now as it meant I reached out to Home Instead. The care manager who visited was patient and understanding, as it was three visits before Mum agreed to have home care in place. The ethos of the organisation is great and they have a real person-centred approach. Since putting the care package in place, Mum's needs have changed and she has had several falls resulting in hospitalisation. The office team and home care team have been considerate and flexible during this time, always striving to meet the needs of Mum and support my needs. Following Mum's dementia diagnosis, the team extended an invitation for some dementia training to me and this was invaluable during what has been a difficult time. Mum has accepted the care and appreciates the support. I have been totally satisfied with the service and would recommend to anyone.

We cannot thank Home Instead enough for their continued support and the flexibility of their package to suit our family's ever-changing health issues. I would certainly recommend Home Instead wholeheartedly.

Home Instead Rotherham have cared for Mum for two years. The care provided by her two carers has been 5* They have both gone the extra mile to ensure Mum's care has been of the highest standard and we have always felt that she was safe in their hands. The staff at Home Instead have always kept us informed and have always been there for us if we needed help or advice. I have already recommended Home Instead to several people and will continue to do so as the care service provided is exemplary.

My mum was cared for extremely well by Home Instead, Her two carers were lovely, very well trained and professional. They were a good match for Mum which I think is really important as she wasn't particularly keen on accepting help.

Can't fault the service. Nothing is too much trouble in very difficult circumstances.

Without the excellent care the carers from Home Instead team provide for my dad and myself, we would not be able to live independently in our home which is filled with memories. In return of Home Instead's care, support and medication my dad's dementia has remained stable.

I get on well with each carer that comes and if you want anything doing they will do their best to help you. They are really helpful when showering makes sure you are safe.

The caregivers who support my father are outstanding. They are professional and dedicated to their roles. My father (who has Alzheimer's) enjoys their visits immensely. Without a doubt, they care for Dad to the same standard as my sister and myself. We use a diary to let them know what Dad has been doing, so they can chat with him about when he has been out. The diary is extremely helpful for them to give us feedback. There is 100% certainty a visit will take place, so going away on holiday is never a worry. The office staff answer the phone immediately, no waiting in queues or for a return call, this is both in and out of normal office hours. All matters/changes to dates are dealt with immediately and confirmed by a phone call or email. The management is outstanding, reviews and changes to Dad's care plane are carried out efficiently. Outstanding service for 16-months, faultless.

We are very pleased with the care provided for my mum by Home Instead. Both carers are excellent, and we are very pleased with the support provided by their morning and evening visits. We have found Home Instead to be very flexible with unexpected changes/hospital visits etc. Both carers are very good at reporting any issues that arise and are very proactive in contacting the surgery etc when needed.

Brilliant service all round. Starting from the very first tentative contact we made with the admin staff, my brother and I gained confidence in the company with each contact. Professionality, competence and a large portion of genuine caring came across from everyone we met or spoke to. Attention to detail and flexibility in caring for mum was excellent. We were informed immediately of anything which seemed out of the ordinary which meant that even living very far apart, we could really trust this team.