Bluebird Care Essex West

We are so pleased with the services of Bluebird carers. Always well presented and cheerful. They always understand my husband's dementia and give good answers to him. It is always helpful to have regular visits of the same girls as the continuity helps my husband with his spells of confusion. We appreciate the on-call contact if they are delayed at previous visits. Someone always arrives! These girls do a wonderful job in the work they do.

Also, requests for different times to deal with bank holidays and London Ride have been actioned with great efficiency and goodwill.

I have found the carers are very kind and understanding towards my mum. They are very professional in personal care towards my mum. They also provide a service which helps me keep the house clean and tidy (washing, washing up, food service) as well as tablets are taken. Can not say anything negative towards the whole company.

I have confidence that any Medical emergencies are always dealt with immediately. Overall we receive excellent service from Bluebird.

I cannot recommend the Brentwood Bluebird Care team highly enough! They have been a fantastic team of girls who have supported us and cared for my very ill father (who sadly died in October) and continue to care for my elderly mother. I consider that we were very lucky to find this company when we really needed help. Without exception, they are all lovely people and the continuity of seeing the same faces has been especially reassuring for my mother.

Very satisfied with the service I receive.

The manager has shown extreme sensitivity and understanding in accommodating Mum's needs recognising that this change has created anxiety and a sense of loss for my Mum. Mum had a good relationship with her old carers and saw them as friends, so Bluebird has chosen a small team of regular carers to help Mum in this change. She is building new relationships and speaks highly of each one and the carers treat Mum with kindness and compassion. In every respect, high professional service is given and there is excellent communication. Nothing is too much trouble and Bluebird has excelled in helping Mum to adjust to change. We are immensely grateful that we have chosen Bluebird.

All carers are kind and considerate towards my mother. My mother very much finds the continuity of carers very helpful given her needs and also given that she can become easily worried. From my perspective have found Bluebird Care to be very professional in dealing with any issues/queries.

Our family are very grateful to all the staff for their continuing care.

I have total confidence in Bluebird to provide much-needed support to my mum and step-father. Their service has been a great comfort to me, as with all the Covid restrictions and living two hours drive away, I have relied on the carers totally and they have never failed in their duty of care - not just to my parents but also me, they keep me informed of any issues and help me communicate with them using FaceTime, which I very much appreciate as with my mum’s dementia telephone calls can be a struggle but when she sees me on screen she connects and responds more. The Bluebird team really do care about their clients, the office staff are very quick to respond to any questions or problems I have and offer good advice which is very reassuring as I am new to this situation (my parents mental and physical health has declined very rapidly in the last 12 months) and I often feel overwhelmed. The carers who visit and treat my parents with respect and show great kindness and thoughtfulness.

My mother has been under their care for 4 years now and it has made a huge difference to her wellbeing.

My mother has received an increasing amount of care over the last two years, beginning with a couple of visits a day and now having increased to four. I have met several of the staff in that time and have frequently been impressed by their caring nature and general desire to help my mother. She has often told me about their visits and how her favourites engage with her and take an interest in her past life. The management has been proactive in helping to increase support to my mother as she left hospital this week and I know that she is thankful to be able to remain in her home with the Bluebird Care support.

A fantastic team of carers provide care and support to my mum so that she is able to continue to live in her own home. The carers are always kind, respectful and professional at all times. They have kept her safe during the Covid outbreak. Thank you Bluebird Care for everything you do.

Would willingly recommend Bluebird Care.

Very professional at all times. Front line and office staff all kind, caring, and considerate towards the client and their families. Great communication which is always prompt and appropriate. We really don't have a bad word to say about anything! Not an excellent score for overall standard because carer arrives smelling strongly of smoke, but this is being addressed.

Many thanks to you all.

I look forward to my carer coming. She is helpful and cheerful.

Very caring and very professional staff. Nothing is too much for them. The staff and management, in my opinion, are the best by far. The carers treat my Dad with great respect.

Bluebird carers are a lovely bunch; they're all very nice and reliable. They always do what I ask them.

I have Monday to Friday 7am call - 3/4 hr at £23.50. The girls are prompt, efficient and friendly.