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Bluebird Care Essex West

1 Aurum Court, Sylvan Way, Southfields Business Park, Basildon SS15 6TH
Bluebird Care Essex West Logo
Bluebird Care Essex West logo
Bluebird Care was recommended to me and I would not hesitate to recommend them to anyone elseCaroline A(Friend of Client/Service User)
Bluebird Care Essex West, Basildon
Bluebird Care Essex West, Basildon
Bluebird Care Essex West, Basildon

Bluebird Care (Essex West) covering Brentwood, Billericay, Ongar, and the surrounding areas. They are care at home and live-in care specialists who have been operating in the local area with a favourable reputation.

Bluebird Care Brentwood has a team of fully-trained, valued care assistants who are all DBS checked. The care team at Bluebird Care Brentwood is unified by a caring and compassionate culture and the mission to deliver the very...  

Care Provided by Bluebird Care Essex West

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £39.50 - £48
At Bluebird Care, we pride ourselves on delivering high-quality, person-centred home care tailored to your individual needs. Whether you require just a 30-minute visit a day or more comprehensive support such as waking nights, sleep-in nights, couple packages, or Live-in Care 7 days a week, we are here to help.

Every customer is unique, which is why we offer a free, no-obligation care assessment in the comfort of your own home. This allows us to understand your personal preferences, routines, and requirements, so we can design a care plan that truly works for you.

The price(s) shown are provided by the agency. Contact Bluebird Care Essex West for full pricing details and T&Cs.

Contact Bluebird Care Essex West to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Group/Owner

Person in charge

  • Clem Towlson (Registered Manager)

Bluebird Care Essex West Reviews (45)

9.6

Bluebird Care Essex West has a Review Score of 9.6 (9.626) out of 10, based on 17 reviews in the last 2 years. Over all time Bluebird Care Essex West has 45 reviews.

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Showing 45 reviews matching selected criteria
Review from L O (Daughter of Client) published on 8 June 2020 Submitted via Postal Card
Overall Experience

We are so glad we discovered 'Bluebird'. The carers have proven to be friendly, caring and professional in the support of our mother. Head office are always accommodating for all our detailed requirements. A bonus is the app, which is so useful as it enables us to monitor each visit. We recommend Bluebird 100%.

Reply from Lucy McCormack, Manager at Bluebird Care Essex West

Thank you for your review and your reference to the technology our service supports you with.

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Review from Adele S (Daughter of Client) published on 8 June 2020 Submitted via Postal Card
Overall Experience

The care shown to my father has been great and his carers always arrive on time. My father looks forward to their arrival and they bring a smile to his face. Thank you, Bluebird Care.

Reply from Lucy McCormack, Manager at Bluebird Care Essex West

Thank you for your kind words and recommendations.

Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Bernice C (Client / Service User) published on 5 June 2020 Submitted via Postal Card
Overall Experience

Bluebird was able to provide me with a 2hr slot of care following a total knee replacement that was done at very short notice. I gave them a wide range of times i.e. 10 am-1.30 pm to help make it possible. At all times the carers gave very good care, efficient and encouraging and are continuing to do so for a short period. They enabled me to put all my energy to get 100% knee function and are assisting me with a stress problem following the op. Well done to all.

Reply from Lucy McCormack, Manager at Bluebird Care Essex West

Thank you for your kind words and compliments - from all at Bluebird Care Essex West.

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No Rating
Review from B H (Client / Service User) published on 31 March 2017 Submitted via Postal Card
Overall Experience

Excellent service as well as timings. Care, understanding and consideration. Double check before carer leaves. I couldn't have wished for better carers nothing is too much trouble. Light hearted smiles. Thank god to have received so much goodness and kindness.

Reply from Jo Prebble, Office Manager at Bluebird Care Essex West

Thank you for the kind comments. It was also a pleasure to provide care for you. May I take this opportunity to wish you well for the future.

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Care / Support
Management
Treated with Dignity
Value for Money
Review from Susan P (Wife of Client) published on 22 February 2016 Submitted via Postal Card
Overall Experience

Have used Bluebird for 2 years and 4 months. All the carers were at least good, most very good. Had the same carer all the time when it was possible which was very good. If the carer was delayed for any reason the office usually phoned. The office staff were very helpful and co-operative.

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Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 March 2019
Overall Good
  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report
Response by Bluebird Care Essex West to this inspection report:

Rated "Good" in all areas by the Care Quality Commission. Key quotes from the inspection: "The staff help me in whatever I am doing. I feel that I am in control. Whatever I ask they do it. They don't take over and don't say 'We are doing it like this. They even do extra little things for me." "I am very happy. The staff always ask me what I want and give me choices." "They are wonderful and so good and they work so hard. I am so pleased with them."

News (7)

News
  • Posted: Monday 30 Dec 2024Bluebird Care Brentwood, Billericay and Ongar has been working hard with the help of her team, to raise funds for the charity, Challenging MND. The team have raised £604 to...
  • Posted: Monday 30 Dec 2024Bluebird Care Brentwood, Billericay and Ongar has been working hard with the help of her team, to raise funds for the charity, Challenging MND. The team have raised £604 to...
  • Posted: Monday 30 Dec 2024Bluebird Care Brentwood, Billericay and Ongar has been working hard with the help of her team, to raise funds for the charity, Challenging MND. The team have raised £604 to...

Awards / Recognitions (4)

  • Recipient: Bluebird CareDate: Wednesday 31 May 2023
  • Recipient: Bluebird Care Essex WestDate: Friday 08 Jul 2022
  • Recipient: Bluebird CareDate: Thursday 31 Mar 2022

Meet the Team (8)

Clemency Towlson Job Title: Registered Manager Joined: 2012
Clemency Towlson

Clem has been part of The Essex West team from the outset. As our longest-standing employee, Clem is equipped with a wealth of knowledge, experience, and passion for her job role. Since beginning her career with Bluebird Care, Clem has held the role of both care assistant and senior care assistant. In these roles, Clem continually showed an amicable approach to all, happy to assist any customer or care assistant in need and carry out any duties required. As well as Clem's wealth of experience she is also extremely well educated; with a (BA) of Science in Health and Social Care, NVQ level 3 in Health and Social Care, SFE level 3 Palliative Care, EDI level 2 Managing and Safe Handling of Medication, as well as equality and diversity certifications. Clem is a true asset to our team and is always on hand to apply her knowledge to any situation when required.

Jo Curd Job Title: Office Manager Joined: 2021
Jo Curd

A family-orientated Mum of three, Joanna Curd, joined Bluebird Care Essex West, just after the pandemic. I manage HR and recruitment with a fantastic team.

Being fairly new to the care industry, my only regret is that I hadn’t started sooner! I now have a rewarding job where every day is different and I get to make a difference in other people's lives.

Michelle Westacott Job Title: Senior Care Supervisor Joined: 2013
Michelle Westacott

Michelle joined Bluebird Care Essex West in January 2013.

After her grandmother received homecare support and seeing the difference this made to her Michelle was inspired to have a career change.

Michelle has completed her NVQ L2 in Health and Social Care and following this was promoted to senior care assistant which allowed her to take on more responsibility.

In January 2014 Michelle was further promoted to the care supervisor role, which was a great opportunity to see the other side of the care system.

She enjoys her new role as our Senior Care Supervisor immensely. Michelle now gets to go out to meet new customers, reassure them and explain how homecare works. She can then personalise a care plan which meets all their requirements.

Care assistants work very hard and it is my pleasure to be part of this team. I still enjoy the occasions when I have to go out and give care. Being a care assistant or part of a caring community is a rewarding and satisfying career."

Dawn Holeyman Job Title: Care Supervisor Joined: 2022
Dawn Holeyman

My name is Dawn and I am one of the Supervisors at Bluebird Care Essex West.

I have worked for Bluebird Care since early 2022 starting as a Care Expert before becoming a Supervisor in 2023. I feel privileged to be part of such an amazing team. It feels very rewarding knowing that you make a difference in people’s lives. I truly love my job – the only regret I have is that I did not do this sooner!

Louise Ridge Job Title: Rostering & Scheduling Supervisor Joined: 2015
Louise Ridge

I joined Bluebird Care in 2015 and really enjoy my role, of supporting those we care for.

Maryann Cleaver Job Title: Live in Care Manager Joined: 2020
Maryann Cleaver

It is important to us all that we dedicate our full-time roles to the management of Live in Care for our customers and our Live in Care assistants, to ensure this aspect of our business is managed effectively and to the highest of quality standards.

Live in Care is classed as a significant purchase, and whilst more cost-effective than a residential setting the management of each individual Live in Care package requires a lot of time and attention. If you would like to learn more about how we manage our Live in Care Package's and support our Live in Care assistant please navigate to our Live in Care FAQ's under the useful information tab on our website.

Whilst we are all well experienced in this service, we never lose sight of the difference we make in our customers ’ lives. Being able to remain safe at home is a dream of many of our customers and their families. We work to make that dream a reality, ensuring that the customer is safe, happy and living their life to their full potential in the familiar surroundings of their own home.

Victoria Cleaver Job Title: Accounting and Financial Manager Joined: 2014
Victoria Cleaver

I have been at Bluebird Care since 2014 and I am fortunate to love my job and be a part of an ‘outstanding’ team. My role is more than a “traditional finance” role, which makes it a very rewarding role – I get the opportunity to meet customers and employees and it’s an amazing feeling knowing that as a team we have made a positive difference to someone’s life and been there to support them – may that be our customers, their families or a Bluebird Care employee.

Kevin & McCormack Job Title: Franchise Owners Joined: 2005
Kevin & McCormack

Bluebird Care Redbridge is owned and run by Kevin and Tracey McCormack who bring a wealth of professional care and service experience along with management and organisational expertise to your local area.

Prior to setting up their network of Bluebird Care offices in East London and Essex, Tracey had fifteen years of experience in childcare services along with five years in adult health and social care. Kevin has 30 years of extensive business management experience having been a Director and Managing Director of several large media businesses.

Our vision is to be the very best local provider of quality care whatever the needs or requirements may be. To be able to support any individual or group regardless of circumstances through professionalism and specialist application when needed.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Essex West to verify any information. View our terms and conditions. Bluebird Care Essex West has an Enhanced Service - more info.