Hollybank Home Care

Shotton Farm, Shotton Lane, Shotton, Deeside CH5 1QS

Owner : Hollybank Home Care

Person in charge: Natalie Marshall BA Hons (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 15

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Alcohol Dependence (Past or present) • Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care and Social Services Inspectorate Wales* Report on Hollybank Home Care: click here

* Care and Social Services Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

Reviews

5 Hollybank Home Care has a Review Score of 5 (5.000)

The Review Score of 5 (maximum of 10) for Hollybank Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Hollybank Home Care in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 0 out of 5 from 0 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Hollybank Home Care is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 0 Points relating to the number of positive Reviews for Hollybank Home Care is based on 0 positive Reviews in the last 12 months and is calculated as follows:

    1. 0 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hollybank Home Care?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hollybank Home Care

  • Daughter of Client/Service User
    2

Mum has dementia and has been receiving home care from Holly Bank for 2 years. The wonderful team of carers are very professional and treat Mum with respect, patience and kindness. Mum receives physical and emotional support from these lovely, friendly girls. The folder the girls write in each visit is invaluable to us - we use it as a two-way communication. Both management and carers are always there for us if we need advice or support. As Mum's needs increase the carers increase their support, without us even asking them. A new carer is always accompanied by a familiar carer for the first few visits, a very professional approach. When Mum feels miserable or upset her carers show such patience, kindness and understanding. A fantastic, supportive, approachable team - carers and management. My sister and I are extremely grateful, where would we be without you. Thank you all so much, you 100% deserve the Award.

How likely would you be to recommend Hollybank Home Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Staff and management are both loving and caring. Nothing is too much trouble, helpful in every way. I have already recommended them to a friend without hesitation.

How likely would you be to recommend Hollybank Home Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Submit a Review for Hollybank Home Care

    • We welcome home care and nursing agency service users/clients and their family/friends to submit reviews to homecare.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

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(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the agency)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

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Awards / Recognitions

April 2016

February 2015

Job Vacancies

Staff Profiles

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