Deeside Home Care Ltd has a Review Score of 9.8 (9.836) out of 10, based on 26 reviews in the last 2 years. Over all time Deeside Home Care Ltd has 38 reviews.
Review from Sheena C (Daughter of Client) published on 13 June 2025
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Reply from Natalie Marshall, Director / Manager at Deeside Home Care Ltd
Thank you so much for sharing your kind words and feedback. It is our absolute pleasure to support your Dad and know that we are making a difference.
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Review from R B (Client) published on 21 May 2025
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Reply from Natalie Marshall BA Hons, Director / Manager at Deeside Home Care Ltd
Thank you so much for sharing your lovely feedback. It is our pleasure to support you
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Review from Andy G (Client) published on 19 May 2025
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Reply from Natalie Marshall BA Hons, Director / Manager at Deeside Home Care Ltd
Thank you so much for taking the time to write a review of our service - we are very grateful.
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Review from Susan H (Daughter of Client) published on 19 May 2025
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Reply from Jennifer Evans, Team Leader at Deeside Home Care Ltd
Thank you so much for your kind words. We appreciate you taking the time to leave a review.
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Review from Alan H (Nephew of Client) published on 14 May 2025
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Reply from Natalie Marshall, Director / Manager at Deeside Home Care Ltd
Thank you so much for sharing such lovely feedback for our team - we are grateful to you for taking the time to do this.
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Review from Rachael R (Granddaughter of Client) published on 14 May 2025
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Documentation has been thorough and clear; with the relevant information accurately displayed in a clear and structured way. All visits are within the time agreed and staff are staying for the full allocated time, we have had no issues with missed or late visits. We are very happy with the overall care that my nana has received and i would not hesitate to recommend their service.
Reply from Jenny Evans, Team Leader at Deeside Home Care Ltd
Thank you for your very kind words & feedback. We really appreciate you taking the time to share your review.
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Review from David B (Son of Client) published on 6 March 2025
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Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd
Thank you for sharing such lovely, positive feedback - it is our pleasure to support your mum and family.
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Review from Clare R (Daughter of Client) published on 10 December 2024
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Reply from Natalie Marshall BA Hons, Director / Manager at Deeside Home Care Ltd
Thank you for taking the time to share your feedback and kind words about our service. We are very appreciative.
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Review from A C (Client) published on 20 November 2024
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Reply from Natalie Marshall BA Hons, Director / Manager at Deeside Home Care Ltd
Thank you for your very kind words - we really appreciate your feedback and it is our pleasure to be able to support you
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Review from John S (Son of Client) published on 28 August 2024
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Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd
Thank you for your kind words - we are very appreciative.
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Review from Jackie M (Daughter of Client) published on 29 May 2024
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Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd
Thank you so much for your kind words - it is our pleasure to provide support to your dad.
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Review from B G (Son of Client) published on 29 May 2024
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Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd
We really appreciate your kind words - thank you so much for sharing.
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Review from Rachel R (Daughter of Client) published on 29 May 2024
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Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd
Thank you for sharing your feedback - we are very grateful.
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Review from Susan K (Client) published on 24 May 2024
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Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd
Thank you very much for your kind words. It is a pleasure to see a smiling face in the morning.
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Review from M H (Granddaughter of Client) published on 22 May 2024
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Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd
Thank you so much for your kind words, we are very grateful for the feedback and it is our pleasure to provide support to your Grandma.
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Review from Lisa J (Daughter of Client) published on 15 May 2024
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Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd
Thank you so much for the positive feedback, it means so much that we could support both your loved one and you when you both needed it.
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Review from Daryl O (Daughter of Client) published on 13 May 2024
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Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd
Thank you so much for your positive review of our team - it is our pleasure to support your Mum in her own home.
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Review from T E (Friend of Client) published on 13 May 2024
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Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd
Thank you for your lovely feedback and recommendation - it's our pleasure to be able to support your friend and give you peace of mind.
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Review from Mike M (Client) published on 10 May 2024
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Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd
Thank you for your lovely review, it is our pleasure to support you and I will pass on your feedback to our team.
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Review from Helen W (Friend of Client) published on 10 May 2024
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Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd
Thank you for your kind words and recommendation - this is wonderful feedback for our team, and we are very grateful to you for sharing.
Staff
Care / Support
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Treated with Dignity
Value for Money
The Review Score of 9.8 (9.836) out of 10 for Deeside Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.836 for Deeside Home Care Ltd is calculated as follows: ( (145 Excellents x 5) + (1 Goods x 4) + (6 Very Poors x 1) ) ÷ 152 Ratings = 4.836
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Deeside Home Care Ltd is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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