Deeside Home Care Ltd

54 Chester Road West, Shotton, Deeside CH5 1BY
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Top 20 award
9.8 38 Reviews
  • Deeside Home Care Ltd, Deeside
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Home Care Providers belonging to Alcedo Care North Wales
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Owner

  • Deeside Home Care Ltd

Person in charge

  • Natalie Marshall (Director / Manager)
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Deeside Home Care Ltd Reviews (38)

Total of 38, showing 21-38
9.8

Deeside Home Care Ltd has a Review Score of 9.8 (9.836) out of 10, based on 26 reviews in the last 2 years. Over all time Deeside Home Care Ltd has 38 reviews.

Overall Experience

  • 37
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Date Published

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Review from E E (Friend of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service through our great communication both ways and staff are fantastic. If we leave a message for carers it is acted upon promptly and any queries are resolved quickly. Professional service at all times and listen positively to our concerns if any raised.

Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd

Thank you for the positive feedback, we'll make sure to pass it on to the whole team.

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Review from M C (Wife of Client) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without the wonderful support from these carers, my husband would not be able to be at home. He has serious health issues. He loves to be at home where he is happy and secure. The carers who come to our home four times a day are very well trained. They are polite, pleasant and very supportive of me.
They also bring a little bit of sunshine into our lives!

Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd

Thank you for taking the time to leave such positive feedback. We are very happy to hear that we are making a difference in yours and your husband's lives. It's our pleasure.

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Review from J B (Daughter of Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first started using Deeside home care in April 2023, my father is 91, partially sighted, and was struggling to manage living alone in our family home. I realised my father needed some extra support, but he was reluctant to agree to any help, I, being a retired nurse had the usual feeling that nobody
would be “good enough” to care for my father. After just one week, I was proved wrong, I had regular updates on how my father was and my father was absolutely full of praise for his carers and actually looked forward to the visits.
Deeside Home Care offered bespoke care, listened to my concerns, and provided friendly, caring, professional care for my father. I would thoroughly recommend them for anyone requiring care.

Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd

Thank you for sharing such a lovely review, it was our pleasure to care for your Father.

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Review from Sue K (Daughter of Client) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can’t rate these ladies high enough. Totally trust them to care for my Mum with dementia. Dad was very apprehensive at first and was very hard to convince we needed help, but they’ve won him around too. They always provide excellent, prompt feedback are polite, and treat my Mum with the utmost respect.
They do everything in a very professional manner, but always with a smile.
Can’t thank them enough, and we would now be lost without them!

Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd

Thank you so much for your kind words - we're so happy that we've made a difference.

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Review from Brian C (Son of Client) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving daily visits from the carers for some time now and it has made a great difference to her. Each carer is so loving and personable, it's a real blessing. I could not recommend them highly enough. I have been living with my mum for 15 months now and as she declines in health
I see her face light up when she sees her friends arrive. They will be an essential part of Mum's life going forward and I appreciate how they share everything with me and ask my opinion of different issues as they arise. The organisation is run extremely well right from the top, management are quick to react if Mum is sleeping and doesn't need a visit and that makes a big difference for me. They are real professionals and I would commend them to anyone.

Reply from Natalie Marshall BA Hons, Manager at Deeside Home Care Ltd

Thank you so much for your kind words, it is our pleasure to care for your mum and support you.

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Review from A C (Granddaughter of Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Absolutely appalling standard of care. The care plan was never followed. Unprofessional and made my nanna feel like a burden, even though they were being paid for their services. Did not encourage medications or treatment plans to be followed no matter how much my family and their office stressed the
importance. As a nurse myself I would not only never recommend this care team, but would vehemently discourage anyone from hiring them for their family and loved ones.

Reply from Natalie Marshall BA Hons, Director at Deeside Home Care Ltd

We take all feedback seriously and are sorry to read your review. In the 2 years we cared for your Nanna, we felt we had a positive and close relationship with her. We strived to find the balance between meeting families wishes whilst also respecting your Nanna’s wishes. At reviews positive feedback was always recorded. Our Care Plan did not involve a “treatment plan” or the routine administration of medication. Your Nanna’s medication was removed from the Pharmacy packaging by family and placed into an unlabelled container. Therefore, in line with NICE guidelines, we cannot “encourage” anyone to take unidentifiable tablets. We haven’t had a complaint from your family but cooperated with responding to a letter that was sent to Social Services. They reviewed our evidence and stated our “response is comprehensive”. We hoped this would give some closure and understanding into your Nanna’s wishes and how we strived to deliver person centred care. We once again offer our deepest sympathy for your loss.

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Review from J R (Daughter of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been having care for twelve months and is very happy and contented, all carers are kind and always helpful. Well done to you all.

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Review from S J (Daughter of Client) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been using your services for over a year and we are very pleased with the pleasant and reliable staff who visit her daily. I don't live near to my mum and knowing she has care daily provides peace of mind to the family. My mum looks forward to her care staff's visits and they keep me updated
with anything I may need to know.

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Review from E M (Client) assisted by family/friend published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are always patient, considerate and thoughtful.

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Review from Sonia T (Daughter-in-law of Client) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother-in-law receives is excellent. The staff are very good in all aspects of their job. The whole family are happy with the service. All the ladies are worth their weight in gold.

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Review from Y D (Niece of Client) published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was returned home from a care home with the support of the care team three times daily. The staff were professional, respectful and caring. They enabled my aunt to feel safe, socialised and supported to regain her confidence.

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Review from Sylvia P (Daughter of Client) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers in attendance to my mum have been very caring and professional. We have been informed of any issues/requests, and on occasion, when Mum has not been feeling well, the carers stayed with her until I arrived. We are very pleased with the service so far. Thank you.

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Review from Jayne E (Daughter of Client) assisted by family/friend published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been having the care company, that she has now, she is a changed woman. The past companies she always seemed unhappy. Now she is always happy I think it definitely depends on the carers, they are excellent.

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Review from Gaynor S (Daughter of Client) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hollybank Home Care Ltd are excellent providers of care for my father who has dementia, they provide a service that I could not be without all their staff are friendly and efficient in everything they do, I would definitely recommend this company to any of my friends or family.

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Review from Kath B (Friend of Client) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has recently come out of hospital. Her care team have been wonderful, caring and treating my dear friend with dignity. They have always been trustworthy, polite and excellent listeners when my friend likes to have a chat. The staff also bought flowers to welcome her home. The girls are angels
and give me peace of mind.

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Review from Diane E (Daughter of Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hollybank Home Care has looked after my mum for the last couple of years and does a great job. The ladies in the office always return my calls and deal with any questions in a highly professional and efficient manner. It’s obvious that the carers have high standards and they do actually care! These
past weeks must have been a very testing time for them and I am forever grateful that mum is being looked after so well.

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Review from Carol T (Daughter of Client) published on 31 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has dementia and has been receiving home care from Holly Bank for 2 years. The wonderful team of carers are very professional and treat Mum with respect, patience and kindness. Mum receives physical and emotional support from these lovely, friendly girls. The folder the girls write in each visit
is invaluable to us - we use it as a two-way communication. Both management and carers are always there for us if we need advice or support. As Mum's needs increase the carers increase their support, without us even asking them. A new carer is always accompanied by a familiar carer for the first few visits, a very professional approach. When Mum feels miserable or upset her carers show such patience, kindness and understanding. A fantastic, supportive, approachable team - carers and management. My sister and I are extremely grateful, where would we be without you. Thank you all so much, you 100% deserve the Award.

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Review from Dian B (Daughter of Client) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are both loving and caring. Nothing is too much trouble, helpful in every way. I have already recommended them to a friend without hesitation.

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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Deeside Home Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.836 for Deeside Home Care Ltd is calculated as follows: ( (145 Excellents x 5) + (1 Goods x 4) + (6 Very Poors x 1) ) ÷ 152 Ratings = 4.836

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Deeside Home Care Ltd is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (6)

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