Home Instead (Swindon & Vale of White Horse)

Home Instead have now been supporting my mother to stay in her own home for nearly 2 years. The Care Pros in her team are patient, thoughtful, adaptable and, above all, always very kind. We could not manage without them.

The whole experience of starting up receiving care from Home Instead earlier in 2025 and the flexibility and changes to adapt to changes in requirements through the year has been nothing but positive and a huge help when dealing with stressful situations. Care needs change, and the team at Home Instead adapt to these changes in a proactive and caring/understanding way.

The whole Home instead team from the frontline carers and the back office team are all very helpful, caring and understanding - it really is hugely valued.

I discovered Homeinstead on google as I wanted some one to look after my feet as I can't bend having originally thought I had a bad knee but later discovered I needed a hip replacement, the young lady who is assigned to me (the same person every time) is great, we have become friends and do a lot of talking which is nice as I live alone so someone different to talk to is really nice.

Completely satisfied with service from the company. Every aspect excellent from dealings with the office to the care given by the actual carers themselves. Everything done with xare and compassion. Very very satisfied.

Everyone's time-keeping is good and the Office staff are always kind and approachable on the rare occasions when I need to phone them.

Overall we have had a very positive experience & would recommend and use them again Thank-you all.

My wife recived excellent service from the company and individual carers. We felt they were friends ratherthan carers. I would have no difficulty in recommending the company & the individual carers to anyone looking for care at home.

are very pleasant and helpful and if they are not available then a substitute is sent and I am notified of this.

Home instead visited my 94 year old father on a weekly basis for about a year before he moved into residential care. Despite having fantastic neighbours, it was really useful to have someone independent keeping me updated on his well-being and advise when household supplies were getting low, particularly as I live a few hours away. The App they use to record visits and pass on information was easy to use and I was updated within a few hours of each visit. Dad came to look forward to the visits as an important milestone in his week and prompt for other things that were due to happen in a particular week. The care staff were always very professional and courteous and I cannot remember a single missed visit over the whole year. The office contacts were always readily available and very helpful. I was particularly grateful when on a routine visit a carer noticed he was unwell and contacted his GP for advice which prompted a call for an ambulance. Thoroughly recommend the Home Instead team.

Contact with the office is usually okay but sometimes communication has fallen below par.

Mum was adamantly refusing carers prior to us contacting Home Instead a year ago. We tried an alternate company and they were dismissed very quickly. The office based staff and the care staff at Home Instead took time to understand mum's needs and anxieties, (and my needs as primary carer) and worked with me to ensure we could manage mum's anxieties in a positive way. Mum now sees the Home Instead care staff as friends. They have increasingly taken on more duties, including personal care and mum thoroughly enjoys her time with them. The office staff are always professional & efficient and very understanding. I would highly recommend this service.

The whole process of arranging carers for my mother-in-law was very satisfactory. The care services supervisor was very professional and extremely thorough to ensure the carers allocated to my mother-in-law would meet her needs. The carers are very professional, friendly and pleasant, and provide excellent care. My mother-in-law is so happy with them and the way they look after her and there is a definite improvement in her health and wellbeing since they have been caring for her.

Home Instead has provided outstanding care for my mum. From the initial hourly visits, my mum then needed to have live-in carers. My mum has been looked after with so much care and support. Every member of the team truly cares. If you are looking for carers I can't fault Home Instead Swindon & Vale of White Horse.

It can be very satisfying when something you do turns out right. That is what happened when we first contacted Home Instead. From the very start, we were impressed by the staff and when the care service provider visited us we knew that we were making the right choice. My husband who is my carer needs to have a break so every Tuesday a care pro visits to provide companionship when he is out. The two carers who come are excellent company and are very helpful. We consider Home Instead to be top of the class. It is also nice to know we got it right.

Whatever the future holds we will always remember the support and care the team provided to our Mum. Thanks.

I would like to say a big thank you to the team that arranged the tea dance at a the memorial hall on Saturday 15th June. I brought my mother along to the event and she thoroughly enjoyed the afternoon especially the songs that she loved singing to, and of course the tea and cake! Thank you, it was a really enjoyable afternoon, the staff and volunteers worked really hard and created a lovely friendly and fun afternoon.

All the staff go the extra mile to help us. It has been a big relief to find such great help, as we live a couple of hours away, a huge weight off my mind.

Home Instead have been providing care, companionship, and support to my mum for the past 8 months. I really don’t know where I’d be without them. I was suffering carer burnout and now once a month I have a whole weekend to myself in the knowledge Mum is being well looked after and having company. This is in addition to them providing care on a daily basis. Mum always has the same regular darers. They have been a lifeline to us both and are absolutely amazing! I have nothing but praise for them all and would totally recommend them. An hour is an hour and in that time they follow a care plan, designed so Mum's needs and wishes are met. Thank you to all of Mum's Care Pros and the team that organise a fabulous bespoke service.

I have recent experience of Home Instead (Swindon & Vale of White Horse) caring for my wife between January and March. Every member of the team showed excellent care and compassion, not just to my wife but to the whole family. Highly recommended.

Home Instead have been supporting my Husband for almost four years and in doing so assist me to do the same. This month it has been necessary to arrange for further hours of care for my Husband due to my falling energy levels. The Home Instead team have sorted this out with care and thoughtfulness and the new schedule started this week. It is very reassuring to have that support there. We thank all of them the part they each play.