Angel Home Care Service Private Ltd

Angel Home Care have been coming for my husband for a long time. It started with just one carer in a morning, over the years it has escalated slowly to 2 carers 3 times per day. They are so polite and gentle with him and always explain any alteration in his care. They always explain what they have had to do with him every day, what they are getting short on for him. My husband has no memory at all. I am 80 years old and could not manage without carers.

They treat him with care and respect.

My wife and I have had eight carers daily and for the last 22 months have had nothing but praise for the care they have provided for my wife, who is essentially bedbound and incontinent. The carers demeanor is invariably cheerful and respectful but friendly, which is both helpful and uplifting,` and all makes my support work far easier than it otherwise would be.

Within a few days of her wonderful carer arriving she was so happy. Her every need is catered to, her carer, is so kind and gentle. She is also efficient at managing medication, keeping the house clean, organising laundry, and liaising with me for any shopping needs

We transferred to Angel Home Care as my Mum's previous Care provider went into liquidation . Very happy with the service from the initial assessment, the quickness of service use and the continuity of Carers. My mum has five carers throughout the week. Nothing seems too much trouble for them. The response from the office staff is very prompt and considerate . I feel easily able to contact the office if I have any questions or alterations to the care plan. The Carers are very kind to my Mum and the report taking ( including pictures ) on the app provide reassurance for all our family after each visit. My mum , who has Alzheimer's ,appears to have settled well with Angel Home Care. Thankyou to all.

Angel Homecare have been punctual, caring and flexible. The staff are extremely patient and understanding. When extra visits have been needed they have been arranged at very short notice giving family members peace of mind.

Angel Home Care began looking after my 101-year-old mother last autumn. My mother has been looked after by several other care companies in the past, but none compares to the wonderful care Mum has received from Angel. My mum's existing arrangements were in crisis when I approached Angel and the manager, who responded swiftly making arrangements for my mum's complex needs and everything was in place very quickly. Similarly when my mum's needs increased necessary adjustments were made without delay. All of the carers have been, professional and compassionate and treat Mum with dignity. I can now relax knowing that my mother is being so well cared for and is very happy with her carers. I strongly recommend Angel Home Care and I wish I had used them earlier.

Every single member of staff has been caring and attentive when visiting my mum who can be quite challenging at times. They have often gone above and beyond on several occasions, for example, contacting my mother's GP on my behalf with any concerns as they know it's difficult for me to talk at work. The manager has also gone straight out to my mum and to assist the carers when there have been issues with her health. Having access to the app is brilliant as I can see the care notes from each visit. I really can't praise Angel Home Care enough. They give me real peace of mind knowing my mum is in such good hands as I am over an hour away. Thank you to all the staff.

However, as time goes by, I'm still happy with the level of service, that you provide.

Very good professional service, excellent care team. Very professional, excellent communication.flexible approach to care. Accommodates changes readily. The care manager is very approachable and always does her best to meet clients needs. I as a health care professional have always been impressed with the service offered.

Management are also very responsive to messages and they use an app so that I can check when Mum has been seen and if there are any issues. Wouldn't hesitate to recommend this agency, excellent.

Always seem helpful when telephoned and carers helpful and some lovely kind carers. Usually contacted by manager if any carer running late which is thoughtful. Always ask if Mum needs anything else.

I am not aware of other firms charges so have no opinion on value for money. I pay maximum fees. These were increased by 15% from 1/4/2024. I hope that is not repeated.

Carers are generally punctual and regular. The manager is helpful and responsive to our individual needs.

A huge thanks to all carers and staff at Angel for the continuous care they provide my mum. They’re all so lovely, friendly, kind, caring, empathetic and professional. The high level of care means my mum can live at home in familiar surroundings, which is very important for people with dementia. They are honestly so supportive not only to my mum but to my dad, myself and my brother. The carers use an app to document everything they do, which is updated on every visit and are always very punctual. The office staff are really flexible and try and accommodate changes to requested visit times as rotas are forwarded a few days in advance of the following week listing appointment times and names of carers. Carers do an amazing job on a daily basis, and we thank you all so much. 10/10 care rating from me.

Very happy with all my carers.

I cannot praise the care given to my mum by Angel Home Care Service. They are reliable, caring, kind and nothing is too much trouble. I feel reassured that my Mum's care is in excellent hands.

Thank you.

The staff were very friendly and efficient. I found them to be helpful and polite. We didn't have any issues or concerns with the care team. The manager was amazing when we needed help with a small issue we had.

I have two carers each day, one to assist me first thing in the morning and the other at bedtime. Both have been with me for well in excess of a year. In both instances, they offer a fully professional service, high standards of hygiene with a friendly, polite disposition. They are thoroughly reliable, I feel I am in good hands.