Angel Home Care Service Private Ltd

27 Church Road, Gatley, Stockport, Cheadle SK8 4NG
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9.7 44 Reviews
  • Angel Home Care Service Private Ltd, Cheadle
Angel Home Care Service provides domiciliary care, enabling adults and older service users to retain independence, dignity and privacy in their own home.

Their trained, dedicated staff members are fully committed and highly motivated and provide a range of care services, including personal care, such as dressing, bathing and toileting, and domestic duties, such as cooking, light housework, laundry and shopping.

Services are tailored to each individual and care can be short or long-term, from thirty minutes a day to care around the clock.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £24.80

These prices are only a guideline, please contact Angel Home Care Service Private Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Angel Home Care Service Private Ltd

Person in charge

  • Bindu Pal (Registered Manager)

Angel Home Care Service Private Ltd Reviews (44)

Total of 44, showing 41-44
9.7

Angel Home Care Service Private Ltd has a Review Score of 9.7 (9.713) out of 10, based on 15 reviews in the last 2 years. Over all time Angel Home Care Service Private Ltd has 44 reviews.

Overall Experience

  • 29
  • 13
  • 2
  • 0
  • 0

Date Published

44
3
4
15
29

Review from E J (Daughter of Client) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Angel Home Care has provided a good, reliable and caring service for my Dad. All his carers have been patient and understanding of his specific needs, desire for independence and dignity. I am able to communicate well with the agency who have been responsive to my wishes and any changes to the schedule
that I had to make. I have been very happy with Angel Home Care and their support - it has taken a great weight off my shoulders.

Reply from Bindu Pal at Angel Home Care Service Private Ltd

Thank you very much for your positive feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from H P (Client) assisted by family/friend published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that I get friendly care. They couldn't really do any better.

Reply from Bindu Pal at Angel Home Care Service Private Ltd

Thank you so much for the review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D L (Client) assisted by family/friend published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

On balance, the agency has been satisfactory and reliable. Staffing ratio is difficult but the agency have always turned up even if later than planned. They have been respectful and obliging and have done their best to provide a satisfactory service on a difficult caseload.

Reply from Bindu Pal at Angel Home Care Service Private Ltd

Thanks for your feedback.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lisa J (Granddaughter of Client) published on 29 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are very pleased with the support my Grandmother received from Angel Care. They are a reliable, flexible and caring service, the carer was very attentive to my grandmother's needs and the manager of the company came out to visit my grandmother at home to ensure that her care needs were
identified and the appropriate care provided. Thank you again Angel Care, I would strongly recommend the service.

Reply from Bindu Pal at Angel Home Care Service Private Ltd

Thanks for your feedback Lisa.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Angel Home Care Service Private Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.713 for Angel Home Care Service Private Ltd is calculated as follows: ( (66 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 87 Ratings = 4.713

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Angel Home Care Service Private Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

Meet the Team (6)

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Ram Pal

Job Title: Director

Joined: 2012

Overlooking company activities.

No image found

Bindu Pal

Job Title: Registered Manager

Joined: 2015

Overlooking all organisational activities and ensuring service user's/staff's safety, well-being and satisfaction.

No image found

Amon Pal

Job Title: Deputy Manager

Joined: 2020

Working alongside the Manager and care coordinator to ensure the quality of care and smooth running of the organisation.

No image found

Karan Pal

Job Title: HR Manager

Joined: 2019

Managing the HR department.

No image found

Naeem Khan

Job Title: Care Co-ordinator

Joined: 2022

Assessing the service user. working alongside the Registered Manager

No image found

Shubham Kumar

Job Title: Care coordinator

Joined: 2022

To manage the day-to-day service to service users, within the locality, meeting policy objectives and statutory requirements. This will include the provision of service user support and supervision to staff.


1.1   Assessing and processing referrals for new care packages


1.2   Accepting and processing changes and amendments to existing care packages


1.3   Assigning care workers to service users in line with the standards, processes, and requirements of the organisation.


1.4   Working with other members of the administrative team to ensure high-quality service provision.


1.5   Maintaining a good level of communication with all relevant parties involved in the
provision of service users’ care


1.6   Co-ordinate, plan and manage complex staff rotas, ensuring adequate staff cover. Ensure are reflected as soon as possible on the rostering system.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Angel Home Care Service Private Ltd to verify any information. View our terms and conditions. Angel Home Care Service Private Ltd has an Enhanced Service - more info.