Angel Home Care Service Private Ltd

27 Church Road, Gatley, Stockport, Cheadle SK8 4NG
Review Us
9.7 44 Reviews
  • Angel Home Care Service Private Ltd, Cheadle
Angel Home Care Service provides domiciliary care, enabling adults and older service users to retain independence, dignity and privacy in their own home.

Their trained, dedicated staff members are fully committed and highly motivated and provide a range of care services, including personal care, such as dressing, bathing and toileting, and domestic duties, such as cooking, light housework, laundry and shopping.

Services are tailored to each individual and care can be short or long-term, from thirty minutes a day to care around the clock.
Show Angel Home Care Service Private Ltd on the Map

Care Provided by Angel Home Care Service Private Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £24.80 – £26
  • Weekly Live-in Care Fees: £800 – £1200

"The live-in care fee reflects the cost of providing 24-hour support tailored to the individual's needs. This includes personal care, companionship, and assistance with daily living activities. Based on the complexity of care required, the estimated weekly cost ranges from £800 to £1,200. These fees ensure continuity of care, professional oversight, and the carer's accommodation and living expenses."

These prices are only a guideline, please contact Angel Home Care Service Private Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Angel Home Care Service Private Ltd

Person in charge

  • Bindu Pal (Registered Manager)

Angel Home Care Service Private Ltd Reviews (44)

9.7

Angel Home Care Service Private Ltd has a Review Score of 9.7 (9.713) out of 10, based on 15 reviews in the last 2 years.
Over all time Angel Home Care Service Private Ltd has 44 reviews.

Overall Experience
  • 29
  • 13
  • 2
  • 0
  • 0
Date Published
  • 44
  • 2
  • 4
  • 15
  • 29
Reviewer Connection to Angel Home Care Service Private Ltd
  • 15
  • 13
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 44, showing 21-40
Review from Natalie W (Granddaughter of Client) published on 14 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough about both the staff and manager of Angel Home Care. Nan was treated with care and compassion as well as with dignity. Nan's care and medication needs changed a number of times and nothing was too much trouble. I wouldn't hesitate to recommend Angel to others. Thank you
to you all.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Andrea L (Sister of Client) published on 12 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team are superb, since contracting their services we have experienced the highest standards of personal care for my brother (the actual client). A massive benefit is minor changes in condition are observed by the operative and reported to us, this benefit is primarily due to having
continuity of care with the same individual as the main personal carer and in his absence a regular replacement. I have found the manager extremely flexible and adaptable in her approach when we have reason to contact her or a member of her office team. We have been with Angel Homecare Service for a number of years now and they have never failed to attend the daily morning appointment we have booked even during the COVID pandemic. We've required the services of a PA for my brother for nearly 10 years and prior to Angel Home Care Service, we had a number of agencies that were not satisfactory. The manager runs an excellent company that I would not hesitate to recommend to others.
Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

Thank you so much for your valued feedback. We really appreciate it.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S M (Son of Client) published on 2 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall all carers are compassionate and very caring for the welfare of my mother. Management are very good with communication and flexibility.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N M (Daughter of Client) published on 8 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad particularly likes 4 members of staff.
My experience with Angel Home Care has been positive. The staff have been fantastic. I cannot fault how kind and caring the staff have been, toward my father. From day one the carers have shown sensitivity towards me and my family. I would recommend Angel
Home Care to anyone who needed care for family members.
Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

We’re so happy to hear from you! Thank you for your valuable feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Beryl F (Client) published on 4 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All female staff and 99% Asian. At first I was concerned about the language barrier but after getting to know them my concerns vanished. They are all caring and show kindness and consideration. They also take pride in doing this job.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B W (Client) assisted by family/friend published on 10 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I was hospitalised (several times over 2021) I was discharged on the latest occasion with an excellent care package and introduced to Angels. They restored some of my confidence and my wife and visitors have noticed a tremendous change for the better in my appearance and self-esteem. There is courtesy,
decorum, and even gentle humour in the visit, and my personal needs are carried out very well. My wife even got me a haircut because I am now, thanks to Angels, presentable.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Steven B (Son of Client) published on 2 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Angel Home Care Service Private Ltd have been visiting my mother, who has dementia and other health problems, for over 2 years. All the carers are wonderful with her, despite the fact she can be quite difficult and demanding. Nothing is too much trouble, and as I live some distance from my mother, the
owner is always available to provide a quick response to any out-of-the-normal situations that arise. They provide as much support to me as they do my mother, and it is a great relief to know that the owner and her team are there when I need them. I would recommend them to anyone who asks and have nothing but praise for their service.
Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

Thank you so much for taking the time to leave us a review - we really appreciate your feedback and are delighted that you are happy with the care provided by our team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D R (Son of Client) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been using the services of Angel Home Care for about 4 years. She has had consistent personal care from her small group of carers throughout that time. Her carers are flexible to her needs, they are experienced and knowledgeable. Mentally alert but physically frail, mum has continued to be able
to live in her own home.
Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

Thank you so much for your positive and valued feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A J (Client) assisted by family/friend published on 14 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care service. Friendly, very efficient and professional. I have been cared for, for 6 months, never had a problem, always asked if I am ok when they arrive. They ask me if I need anything first then well prepare what I need. Make sure that I am ok before leaving. Very good service. I have
nothing to worry about.
Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

Thank you so much for your positive feedback about the service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S A (Daughter of Client) published on 10 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum's carers are wonderful!
Care is freely given and the carers are a lifeline for Mum.
They really show an interest in her well being and show positivity towards her.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mark (Brother of Client) published on 16 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Angel Home Care have looked after my brother for the past 5 years and I am very happy with all they have done for him. My brother has complex needs and his carers have done everything they can to look after him in a caring and professional manner. I am happy knowing that my brother is so well looked
after.
Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

Thank you so much for your kind words, Mark. We really appreciate you taking the time out to share your experience with us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Daniel S (Client) published on 18 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are very reliable, kind, efficient and helpful.
Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

Thank you very much for your valued and positive feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P S (Son of Client) published on 17 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always had a professional service. All the carers we've had have been polite, well-mannered and proficient in their tasks completed. They look after my mother expertly and are patient with her and considerate with her. All-round it is a top-class service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P R (Client) published on 10 December 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good. I am kept happy on our get togethers.
Reply from Bindu Pal, Registered Manager at Angel Home Care Service Private Ltd

Thank you so much for your valued feedback.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C J (Client) published on 15 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and take time to get to know me and build a rapport, providing a genuinely personal service. Carers are generally punctual and office good at letting me know of any delays. Office helpful when I need to cancel or, on one occasion, need a slightly earlier call to fit around other clinical
appointments.
Mixed experience of individual carers; some very proactive and use initiative to complete tasks without being asked e.g. Fold dry laundry, others wait to be asked and may just talk to me for scheduled time once my basic needs met. Had a carer turn up very poorly not aware of infection risk.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from D G (Husband of Client) published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J B (Wife of Client) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are satisfied with the carers we get but the one fact we haven't been pleased with is the bed doesn't get made as I would like to lie on. I think that more care should be taken in making the bed to make it more comfy. The carers takes note of the welfare of his patient and reports when he isn't feeling
too well which is a good thing. I usually do something about it.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J C (Wife of Client) published on 9 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been severely affected by the symptoms of multiple sclerosis and we have had the assistance from the staff at Angel Home Care for almost 2 years. He can do very little for himself now, so the carer helps me in the morning with washing, dressing, getting him out of bed and toileting and
putting him in his chair for the day. Over the past two years, he has only had a few carers because there is not a high turnover of staff, which is good for my husband and myself. They are very reliable and extremely helpful when we have any problems. We couldn't recommend them more highly.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jacqueline R (Daughter of Client) published on 25 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Angel Home Care have proven to be reliable and honest. They have kept me informed on changes to carers extending my father. Recently they have added extra support at a moment's notice and been sensitive about my feelings and health. They are always supportive and proactive. This is a true and honest
account of my experience with Angel Home Care. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from David G (Husband of Client) published on 13 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good - excellent.
Reply from Bindu Pal at Angel Home Care Service Private Ltd

Thank you.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.713)

Overview of Review Score

The Review Score of 9.7 (9.713) out of 10 for Angel Home Care Service Private Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.713 for Angel Home Care Service Private Ltd is calculated as follows: ( (66 Excellents x 5) + (17 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 87 Ratings = 4.713
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Angel Home Care Service Private Ltd is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Jun 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (6)

No image found

Ram Pal

Job Title: Director Joined: 2012

Overlooking company activities.

No image found

Bindu Pal

Job Title: Registered Manager Joined: 2015

Overlooking all organisational activities and ensuring service user's/staff's safety, well-being and satisfaction.

No image found

Amon Pal

Job Title: Deputy Manager Joined: 2020

Working alongside the Manager and care coordinator to ensure the quality of care and smooth running of the organisation.

No image found

Karan Pal

Job Title: HR Manager Joined: 2019

Managing the HR department.

No image found

Naeem Khan

Job Title: Care Co-ordinator Joined: 2022

Assessing the service user. working alongside the Registered Manager

No image found

Shubham Kumar

Job Title: Care coordinator Joined: 2022

To manage the day-to-day service to service users, within the locality, meeting policy objectives and statutory requirements. This will include the provision of service user support and supervision to staff.


1.1   Assessing and processing referrals for new care packages


1.2   Accepting and processing changes and amendments to existing care packages


1.3   Assigning care workers to service users in line with the standards, processes, and requirements of the organisation.


1.4   Working with other members of the administrative team to ensure high-quality service provision.


1.5   Maintaining a good level of communication with all relevant parties involved in the
provision of service users’ care


1.6   Co-ordinate, plan and manage complex staff rotas, ensuring adequate staff cover. Ensure are reflected as soon as possible on the rostering system.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Angel Home Care Service Private Ltd to verify any information. View our terms and conditions. Angel Home Care Service Private Ltd has an Enhanced Service - more info.