Home Counties Carers (Live In and Home Care)

5-7 Webb House, Portsmouth Road, Ripley, Woking GU23 6ER
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10 44 Reviews
  • Home Counties Carers (Live In and Home Care), Woking
Home Counties Carers provides award-winning personalised home care, including live-in-care, for the elderly in and around Guildford, Woking and Leatherhead.

Home Counties Carers has been rated as 'Outstanding' twice by the Care Quality Commission, in 2023 and in 2017. In 2022, Home Counties Carers was awarded 'Top 20 Rated Home Care Provider' status by homecare.co.uk, and this was followed up in 2023 with the Home Care Provider of the Year award at the Surrey Care Awards.

This close knit, family-run business is committed to providing people with kind and reliable carers with a focus firmly on individual needs. The company has gained a strong reputation for listening and understanding clients' needs.

The team at Home Counties Carers gives people the choice to live safely, happily and most importantly, confidently in their own homes for as long as they like. Carers assist clients to live independently, supporting them to make their own decisions and live life as they wish.

From just an hour-a-day to 24-hour support and live-in care, care workers who have been trained and vetted to the highest standards are on-hand to help with washing, bathing, meal preparation, light domestic duties, medication reminders, shopping, trips out and companionship.

The villages, towns and areas where Home Counties Carers provides its bespoke services include - Bookham, Burpham, Cobham, East Clandon, East Horsley, Effingham, Fetcham, Guildford, Leatherhead, Merrow, Oxshott, Send, Ripley, West Clandon, West Horsley and Woking.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Home Counties Carers

Person in charge

  • Lauren Mercer McGuire (Registered Manager)

Home Counties Carers (Live In and Home Care) Reviews (44)

10

Home Counties Carers (Live In and Home Care) has a Review Score of 10 (9.952) out of 10, based on 18 reviews in the last 2 years.
Over all time Home Counties Carers (Live In and Home Care) has 44 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Home Counties Carers (Live In and Home Care)
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Total of 44, showing 21-40
Review from Angie W (Daughter of Client) published on 18 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum lives alone, has Alzheimer's and other medical conditions. As a family, we were beginning to struggle to support Mum with her increasing difficulties, whilst coping with our own families work and day to day commitments.
Since January 2022, Home Counties Carers have been providing Mum with daily
home care visits, enabling her to live at home as independently as possible, whilst ensuring her daily needs are met.
My concerns about Mum being cared for by strangers soon disappeared, as Home Counties Carers swiftly became a hugely positive part of our lives.
All the carers and coordinators are friendly, loving, patient, caring, professional and go the extra mile to make a difference.
Any requests for changes to Mum's care plan are discussed and dealt with immediately.
Not only do Home Counties Carers care for Mum, they support me and the other family members involved to support Mum.
Mum loves her care visits, sings, laughs, chats and feels happy, safe and secure in Home Counties Carers care.
Reply from Matthew Kalupka, Head of Testimonial Response at Home Counties Carers (Live In and Home Care)

Hi Angie, gosh anyone reading this will think I have paid you or given your Mum 4 weeks free care! Wow, what a wonderful, kind and gratifying testimonial that makes all that we do totally worthwhile. I have distributed your kind words to the Team as they will be over the moon to read them. All the very best and thank you again.

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Review from Claire W (Daughter-in-law of Client) published on 23 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Counties Carers have been looking after my mother-in-law from March 2021 to her recent move to a care home. My mother-in-law's quality of life has been greatly enhanced by the care, attention and kindness shown to her and I know she looked forward each day to her ladies visiting her. Increased
dementia has meant she can no longer remain in her own home and Home Counties Carers prepared her for the move and helped to settle her into her new room. They have been outstanding in every way and I'd like to take this opportunity to thank them for their help and support over the last eighteen months.
Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)

Wow, what a wonderful review, everyone is a winner, thank you. I am so pleased that your mother in law's life has been enhanced, it is our purpose to proactively improve the health and well being of our clients so it's amazing to hear we are fulfilling what drives us. We all hope and wish her the very best in her new home. Thank you again, all the best.

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Review from J K (Nephew of Client) published on 6 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Counties Carers Woking team have been excellent this past 10 months visiting my aunt twice daily most of the time, but when needed, this has been increased as necessary to ensure her safety and support at various times. The care team are extremely professional at all times, very reliable and trustworthy
and "go the extra mile" when necessary. The company have been easy to contact and responsive to questions and updates. They also perform regular reviews to see if there is anything else they need to be doing or looking at when visiting. My Aunt looks forward to seeing them daily and feels very well cared for.
Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)

Thank you very much for your kind and positive review of the support your aunt enjoys from her amazing team of carers. I know they will all be very chuffed to receive this feedback.
All the best.

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Review from B M (Niece of Client) published on 10 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home County Carers have looked after my aunt and uncle for the past 4 years. I have found all the staff, two particularly very helpful and professional whenever I needed advice and supplied extremely kind, caring and gentle live-in carers plus relief carers. The carers built up good relationships with
my aunt and uncle who became very fond of them. I would highly recommend the company to anyone who needs home care for themselves or their family.
Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)

It has been our pleasure to support your aunt and uncle. We are so chuffed that he has settled into his new life with his younger brother, a mere 98! All the best Matthew

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Review from J A (Daughter of Client) published on 25 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Live in carers from Home Counties Carers (Live In and Home Care) have been looking after my Mum at home since September 2020. The whole team is professional and caring and they have provided some wonderful live-in carers during that time. The carers are kind, considerate and respectful of Mum's wishes
and masterful at getting the balance right so Mum retains her independence but has genuine support and physical help to keep her safe and enable her to live happily in her own home. The carers genuinely feel like part of our extended family and have made a huge difference to us all. The office team are always available for support and advice and care not only about Mum as the client but also the carers who work for them. I highly recommend them to anyone who feels their loved ones need some extra support.
Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)

Thank you for taking the time to write such a kind and positive review, the Team are really grateful and so glad to be of help, all the best.

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Review from L W (Daughter of Client) published on 13 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at Home Counties Carers (Live In and Home Care) is just fantastic. From the moment we got in touch with them to arrange support for our mother, the Care Manager and team went above and beyond to make things work.
They show professionalism in everything they do, and are extremely experienced
and reliable.
The Care Manager and team in the office will do everything they can to help, and are very flexible and understanding in last minute, unforeseen situations.
They became part of our family and we were extremely appreciative of, and felt lucky to have found them - they have provided such comfort and stability to both our mother, and to us as daughters.
The care team who looked after our mother were wonderful. You can tell that Home Counties Carers have a rigorous employment process as we immediately felt at ease with the carers that we met. They were very professional yet so friendly, respectful and committed to doing the best job they could.
We would highly recommend them!
Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)

Thank you for your kind and positive review, it will be a real boost the the Team. I am glad your Mum is settled and things are going well. All the best Matthew Kalupka

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Review from Elaine S (Daughter of Client) published on 5 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Counties Carers are simply the best! They lovingly and caringly look after our elderly parents, for a few hours each day, enabling them to continue to be happy and independent in their own home. Their caring approach not only gives our parents security but our family too. We know they are safe
and happy and the carers and office staff will always communicate with us ensuring they are always comfortable and their needs are met. Nothing is too much trouble - a huge thank you to you all - we cannot recommend them enough.
Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)

Dear Elaine, thank you so much for your glowing words and your support. All the best Matthew Kalupka

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Review from Julia P (Daughter of Client) published on 30 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been supported by a live-in carer for about two years, including during the Coronavirus pandemic. This has proved a tremendously successful intervention - my mother is content with both the carers who have worked with her (there have been two recent carers, one currently covering the
summer break of the other).
Her main carer is extremely skilled, very gentle, kind and reassuring; she has built an excellent relationship with my mother. The house has been kept very clean, and my mother's physical care has been excellent. The carer's relationship with visiting family members has been warm but professional.
The holiday relief carer also has a good relationship with my mother and provides a high standard of care. Her flower arrangements are beautiful and are appreciated by visiting family. The carer understands her role and is very professional.
We have also been happy with our interactions with the helpful, professional management of Home Counties Carers. Thank you!
Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)

Hi Julia, thank you for your kind and observant review, it's great for me to learn that we have a budding florist in the team! All the best, Matthew.

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Review from Jean R (Wife of Client) published on 25 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been cared for by Home Counties Carers for 5 years, starting sporadically and for the past two years having live-in care as well as extra daycare.
In every step of the way, Home Counties has always provided the help required as required willingly and professionally.
In the last month,
although under increased pressure through Covid restrictions, they never let us down and were always sympathetic to his needs.
Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)

I am so pleased that we have been able to support you for all these years, it makes us proud to know that we have never let you down and are always sympathetic. Thank you very much for your support.

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Review from Sarah G (Daughter of Client) published on 3 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Home Counties Carers team have been looking after Dad for nearly two years and their care and professionalism to Dad and the whole family is fantastic. On a daily basis, we know that Dad is safe in their hands with the varying tasks they undertake and the companionship they give to Dad. They also
respond immediately to any changes required and we feel fully supported with any situation that arises.
Recently Dad was taken very poorly and had a spell in hospital - throughout this difficult period the team kept in touch with us and were ready to resume Dad's care and any changes we needed as soon as he came home - nothing was too much trouble.
We genuinely feel that Home Counties Carers is an extension of the loving family care we give to Dad and he is very comfortable to be able to stay in his home and be looked after by the wonderful team around him!
Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)

Wow, what can I say other than a big thank you. Your kind comments will be a real boost to the team, I can't wait to tell them. Thanks, Matthew.

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Review from Anne C (Client) published on 20 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so happy with the care and support that Home Counties provide.
The carers without exception are so friendly, helpful and caring. I couldn't cope without them.
Some carers do more than could reasonably be expected.
Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)

Dear Anne C, thank you for your kind words. Regards Matthew

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Review from R W (Daughter of Client) published on 20 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum always said that she wanted to live in her own home when she got old.
She is 84 and has been diagnosed with dementia.
We noticed a decline in her ability to cope with some aspects of life, so it was a huge relief when I found Home Counties Carers who have made it possible for mum to live independently
in her own home.
From the moment of our first review, I felt relaxed about the whole aspect of care for my mum.
As there is a small team of lovely carers assigned to mum, she sees the same familiar friendly faces regularly.
I have complete confidence in the care provided to mum, which is adapted when necessary to suit her needs.
The staff genuinely care. They know about my mum, her interests, her personality, her family life etc, and mum enjoys chatting to her carers.
Communication and feedback from Home Counties Carers are excellent, and it is never a problem if I need to speak to anyone.
I think the staff are wonderful and the people that directly look after my mum are amazing. Thank you.
Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)

Dear R W, thank you for your kind words, it's great to hear that our Team is able to provide the best care possible. All the best Matthew Kalupka

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Review from Yvette D-G (Daughter of Client) published on 20 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always been impressed by the standard of care offered by Home Counties Carers and can only commend them further for continuing to provide such a high standard of care during the pandemic. Not only are their carers professional and knowledgeable, but they really care about my Mum and are always
seeking to make her days more interesting and enjoyable. As my Mum's dementia progresses, this has become increasingly difficult, but still, nothing is ever too much trouble. I cannot recommend them highly enough.
Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)

Thank you for your kind words and all your support. Matthew

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Review from Barbara C (Daughter of Client) published on 18 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a family, we have been very pleased with the care service offered by Home Counties Carers from starting off a year ago with daily care, increasing to sleep-ins and now with live-in care for two elderly parents with differing health needs.
The quality of live-in carers, particularly over the past
6 months, has been excellent. They have demonstrated how they genuinely care for my parents and have made extra efforts regularly to overcome health difficulties and keep my parents happy and healthy and living in their own home. They are intelligent, observant, with a willingness to learn, have a sense of humour and are calm and professional at all times.
The management of the live-in care has been personalised, responsive and excellent.
Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)

Dear Barbara, thank you for your kind words, it's really uplifting to hear that the whole Team at HCC really do provide the best care they can for your parents. All the best, Matthew.

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Review from Wendy A (Daughter of Client) published on 18 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Counties Carers has cared for my mother, now aged 98, for about 10 years. Initially, she was managing quite well on her own and only required two visits a day. Over time she has become bedridden and now requires full-time care. Throughout, Home Counties Carers has been superb in managing what is
needed, and always keeping me informed and involved. They made sure they knew my mother's preferences. Their approach is very professional but you can feel the care and empathy. They have dealt with COVID and its difficulties in their usual efficient manner, making sure all the new control measures were adhered to. Without exception all my mother's carers, and she has had quite a few over the years, have been kind, friendly and efficient.
Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)

Dear Wendy, thank you so much for your kind words. It is so exciting to hear from our clients that they are impressed and happy with the care and support that the whole Team provide. All the best, Matthew.

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Review from Emma B (Granddaughter of Client) published on 17 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that Home Counties Carers have given granny has been fantastic. The carers are all professional, kind and generous with granny. They are consistently on top of any developments or changes in her care needs. Responsive to every element of care when required. Extremely comprehensive in addressing
covid, and constantly working to meet the needs of changing guidelines and goverment advice. The regular care reviews are very important to us and the Home Countues Carers staff are so keen to take on board every small detail about their clients to ensure they get the best care. They make the effort to find out granny’s favourite foods and cook fresh healthy meals every day. They also know what she likes to watch on tv and show how much they care with little touches such as placing bird feeders where granny can see them and putting fresh flowers in her room. We couldn’t wish for better care for granny.
Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)

Hi Emma, thank you very much for your kind words. Your granny certainly loves her chocolate! All the best Matthew Kalupka

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Review from Mary L (Client) published on 30 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband died of an aggressive brain tumour in November 2018. The care from everyone at the care company was a great help to me, without their help I couldn't have had him at home with me. They were caring and kept his dignity till the day he died. I know I can't mention anyone's names but they were
all wonderful.
Thank you so much all of you for all your help at Home Counties Carers. Will always recommend you all.
Reply from Matthew Kalupka at Home Counties Carers (Live In and Home Care)

Dear Mary, thank you for your kind words, I will make sure your team see them. All the best


From your mangement team and carers.

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Review from Ali L (Daughter of Client) published on 20 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Home Counties Carers is a wonderful, on the doorstep to us, care agency which we have used for over 2 years now, gaining support and care for my mother.
This has involved moving from short, part-time "pop-in" care visits to full-time live-in care. Familiarity between carer and client is well regarded
and retained whenever possible which is important and we have now just experienced a wonderful "handover" from one live in carer to another, for the first time, to cover a carer's holiday.
The management and the team have a lovely understanding of people and evidently, the care and concern they have for their staff is notable.
I do not envy the job of the lovely person who does the rota's so well...always a positive and accommodating voice at the end of a phone when tweaks need to be made. Thank you! The staff are always available for a chat in person or on the phone when there is anything to discuss or work out.
I highly recommend Home Counties Carers.
Reply from Matthew Kalupka, Owner at Home Counties Carers (Live In and Home Care)

Dear Ali, thank you for your kind words, consistency is key when delivering the best care. Yes, our care coordinator does have the toughest job! All the best Matthew.

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Review from Penny R (Daughter of Client) published on 19 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are all absolutely delighted with the standard of care and the service that Home Counties provides. Over the two years that they have been providing 24-hour care for my parents we have been continually impressed with the carers themselves, all of whom have been kind, sensitive, flexible and extremely
competent, and with the very obliging and friendly attitude of all the staff in the office. On the few occasions when a change of carer has been necessary Home Counties have worked hard to find a new carer who fits in with our family. The continuity of care that is provided has been a major benefit, with each carer staying with us for several months. This has enabled very good relationships to be built up between us and the carer and has been particularly important for my mother who does not adapt well to change. All in all, we would highly recommend Home Counties Carers for their professionalism, their genuine concern for the needs of the client, and for their approachability.
Reply from Matthew Kalupka, Owner at Home Counties Carers (Live In and Home Care)

Hi Penny, thank you for your kinds words. Your Mother's team will be greatly heartened and it is always nice to hear we are making a positive difference and delivering the care that our clients deserve.

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Review from Jenny C (Daughter of Client) published on 6 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is 93 and happily living at home alone with regular visits from family and friends. Gradually it became apparent that she could not manage on her own. Finding the right daily care that didn't take away too much of her independence was paramount for us. Home Counties Carers came highly recommended
and I can see why! They are an incredibly well-run group with a team of kind, happy carers ready to help and support you as a family in any way they can. Nothing seems to be too much trouble. Mum is very "with it" and enjoys the daily chat with the various carers who are most thoughtful and kind. They prepare mainly her evening meal at the moment and can cook some lovely varied meals to suit any mood! I leave the ingredients and a weekly meal plan but sometimes they go "off piste" at Mum's request! Mum enjoyed twice daily visits when we are away on holiday and with notice, this can be arranged. Should further live-in care be required in the future I would not hesitate to ask.
Reply from Matthew Kalupka, Owner at Home Counties Carers (Live In and Home Care)

Hi Jenny, thank you for your kind words and I am so pleased that your mother and the wider family are happy with the support and care that your mother receives.
We pride ourselves on the calibre of our team and thankfully we are able to attract the best Carers as we make the extra effort to give our carers the working environment and personal development they want.


All the best and here's to a happy, healthy and fun 2017. Matthew Kalupka

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Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Home Counties Carers (Live In and Home Care) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.952 for Home Counties Carers (Live In and Home Care) is calculated as follows: ( (100 Excellents x 5) + (5 Goods x 4) ) ÷ 105 Ratings = 4.952
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Counties Carers (Live In and Home Care) is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Sep 2023

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (2)

Lucinda

Lucinda Kalupka

Job Title: Co-founder of Home Counties Carers Joined: 2011

- Degree in Adult Nursing with 16 years of nursing experience within the NHS
- 6 years as Ward Sister in a leading teaching hospital in London
- Specialised in Care of the Elderly, Orthopaedics and Urology


"Care has always been central to my nursing career and I have especially enjoyed working with the elderly. This is an area that is often undervalued and overlooked, something we aim to change through Home Counties Carers. It is important to us that our service is not just one of the duties performed and care given, but one of friendship and support, and our goal is to enable our clients and enrich their lives. Our staff understand that their role is not just about fulfilling the job but also reaching out and being there for those that may not have the family or social network and support they once had."

Matthew

Matthew Kalupka

Job Title: Co-founder and Director of Home Counties Carers Joined: 2011

14 years as a Consultant and Business Leader in a specialist recruitment firm
Instrumental in achieving the coveted No 2 spot in The Times Top 100 Best Small Companies to work for


"People have always come first for me, whether it is family, friends or colleagues – their trust and happiness have always been my priority. Working with happy people makes it easier to achieve your goals – and more fun along the way. Our goal is to maintain our clients' independence, safely and comfortably. We do this with minimal intrusion or disruption, assuring family and friends that their loved ones are being cared for to the highest standards by the best staff in the industry."

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