Home Counties Carers

22A Station Parade, East Horsley, Leatherhead KT24 6QN

Home Counties Carers was rated 'Outstanding' by the CQC in November 2017.

Home Counties Carers provide personalised home care, including live-in-care, for the elderly in and around Guildford, East Horsley, Leatherhead and Banstead.

Based in Surrey, this family-run business is committed to providing people with friendly, reliable, trustworthy and competent carers with a focus firmly on individual needs. The company has gained a strong reputation for listening and understanding clients' needs.

The team at Home Counties Carers give people the choice to live safely, happily and most importantly, confidently in their own homes for as long as they like.

Every daycare workers go into clients' homes and assist them to live independently, supporting them to make their own decisions and live life as they wish.

From just an hour-a-day to 24-hour support and live-in care, care workers who have been trained and vetted to the highest standards, are on-hand to help with washing, bathing, meal preparation, light domestic duties, medication reminders, shopping, trips out and companionship.

The villages and towns where Home Counties Carers provide their services and areas they cover include - Guildford, Merrow, Burpham, East & West Clandon, East & West Horsley, Effingham, Bookham, Send, Ripley, Banstead, Nork, Tadworth, Cheam, Epsom, Sutton, Burgh Heath, Ewell, Chipstead and Coulsdon.

Owner : Home Counties Carers

Person in charge: Lucinda Kalupka (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 14

Staff Languages (other than English): Afrikaans, Hungarian, Polish

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Home Counties Carers: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.3 (maximum of 10) for Home Counties Carers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Home Counties Carers in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 4 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.83 for Home Counties Carers is calculated as follows: ( (44 Excellents x 5) + (9 Goods x 4) ) ÷ 53 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4.5 Points relating to the number of positive Reviews for Home Counties Carers is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.3 Home Counties Carers has a Review Score of 9.3 (9.330) from 9 Reviews

Average Ratings

  • Excellent
    9
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Home Counties Carers?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Home Counties Carers

  • Daughter of Client/Service User
    8
  • Granddaughter of Client/Service User
    1

The management and team of Home Counties Carers are fabulous - they have looked after Granny for around 2 years now. They provide 24-hour care in her home and she is very happy and healthy. The carers are polite, kind and gentle. They do Granny's nails, hair and they provide the family with the comfort and security that granny is looked after and fed so well. When I get older, I only hope and pray for Home Counties Carers to be around to look after me!

How likely would you be to recommend Home Counties Carers? Extremely Likely

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Average Rating:   5 out of 5

We are all absolutely delighted with the standard of care and the service that Home Counties provides. Over the two years that they have been providing 24-hour care for my parents we have been continually impressed with the carers themselves, all of whom have been kind, sensitive, flexible and extremely competent, and with the very obliging and friendly attitude of all the staff in the office. On the few occasions when a change of carer has been necessary Home Counties have worked hard to find a new carer who fits in with our family. The continuity of care that is provided has been a major benefit, with each carer staying with us for several months. This has enabled very good relationships to be built up between us and the carer and has been particularly important for my mother who does not adapt well to change. All in all, we would highly recommend Home Counties Carers for their professionalism, their genuine concern for the needs of the client, and for their approachability.

How likely would you be to recommend Home Counties Carers? Extremely Likely

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Average Rating:   5 out of 5

Matthew Kalupka, Owner at Home Counties Carers responded to this review on 19 Mar 2018:

Hi Penny, thank you for your kinds words. Your Mother's team will be greatly heartened and it is always nice to hear we are making a positive difference and delivering the care that our clients deserve.

Home Counties Carers is a wonderful, on the doorstep to us, care agency which we have used for over 2 years now, gaining support and care for my mother.
This has involved moving from short, part-time "pop-in" care visits to full-time live-in care. Familiarity between carer and client is well regarded and retained whenever possible which is important and we have now just experienced a wonderful "handover" from one live in carer to another, for the first time, to cover a carer's holiday.
The management and the team have a lovely understanding of people and evidently, the care and concern they have for their staff is notable.
I do not envy the job of the lovely person who does the rota's so well...always a positive and accommodating voice at the end of a phone when tweaks need to be made. Thank you! The staff are always available for a chat in person or on the phone when there is anything to discuss or work out.
I highly recommend Home Counties Carers.

How likely would you be to recommend Home Counties Carers? Extremely Likely

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Average Rating:   5 out of 5

Matthew Kalupka, Owner at Home Counties Carers responded to this review on 19 Mar 2018:

Dear Ali, thank you for your kind words, consistency is key when delivering the best care. Yes, our care coordinator does have the toughest job! All the best Matthew.

My mother is 96 and lives in Surrey in her own home, cared for 24/7 by Home Counties Carers. I live in Cornwall thus it is essential I have peace of mind for my mother's care. I visit every month or so and have just returned from such a visit.
Over the time Home Counties Carers has been caring for my mother, she has gone from needing a couple of visits each day via all the usual things to needing full-time care. Through all the phases she has been so well looked after, by very caring staff. All her needs are dealt with in a very respectful manner, and care is taken to ensure that she always looks very nice. They always make sure she has a small store of her main vice now, chocolate!
So to sum up for anyone wanting to find friendly, reliable, trustworthy and competent care for loved ones, I would totally recommend Home Counties Carers.

How likely would you be to recommend Home Counties Carers? Extremely Likely

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Average Rating:   5 out of 5

Matthew Kalupka, Owner at Home Counties Carers responded to this review on 19 Mar 2018:

Dear Wendy, thank you for your kind words, your mother is a very special lady and all of her team really love looking after her. All the best Matthew.

My mother is 93 and happily living at home alone with regular visits from family and friends. Gradually it became apparent that she could not manage on her own. Finding the right daily care that didn't take away too much of her independence was paramount for us. Home Counties Carers came highly recommended and I can see why! They are an incredibly well-run group with a team of kind, happy carers ready to help and support you as a family in any way they can. Nothing seems to be too much trouble. Mum is very "with it" and enjoys the daily chat with the various carers who are most thoughtful and kind. They prepare mainly her evening meal at the moment and can cook some lovely varied meals to suit any mood! I leave the ingredients and a weekly meal plan but sometimes they go "off piste" at Mum's request! Mum enjoyed twice daily visits when we are away on holiday and with notice, this can be arranged. Should further live-in care be required in the future I would not hesitate to ask.

How likely would you be to recommend Home Counties Carers? Extremely Likely

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Average Rating:   4.8 out of 5

Matthew Kalupka, Owner at Home Counties Carers responded to this review on 06 Jan 2017:

Hi Jenny, thank you for your kind words and I am so pleased that your mother and the wider family are happy with the support and care that your mother receives.
We pride ourselves on the calibre of our team and thankfully we are able to attract the best Carers as we make the extra effort to give our carers the working environment and personal development they want.

All the best and here's to a happy, healthy and fun 2017. Matthew Kalupka

My mother and father (both in their 90's) wanted to live and be cared for in their own home. Home Counties Carers provided both live in, end of life, care for my father and daily visits to help my mother. The support team at East Horsley were sensitive to our needs and took the time to find the right match for my parents (adjusting to having a live-in carer proved to be a challenge for them). The carers who arrived each day were wonderful - and I learned a lot from them. They were competent, thorough and dedicated to the care of my elderly parents. It was obvious that they enjoyed their work, and valued the support of a small, family run, company. They look after their own staff, as well as the clients. The end result is a very professional service provided by individuals who enjoy their job - which must be very challenging at times but is very much appreciated. Thank you to all at Home Counties Carers who helped to look after my parents, with such kindness, at the end of their lives.

How likely would you be to recommend Home Counties Carers? Extremely Likely

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Average Rating:   4.8 out of 5

Matthew Kalupka, Business Manager at Home Counties Carers responded to this review on 26 Sep 2016:

Hi Chris, thank you for your kind words, I am so pleased we were able to help. Regards Matthew Kalupka

Home Counties Carers are our life savers and have provided a wonderful seamless live-in care arrangement for both our parents since early May 2016. We were lucky enough to have a wonderful carer for a full 2 months and she bonded and had a wonderful relationship with both my parents.
Sadly my Mother passed away in June so our worry was that our Father continued to have the companionship and care he so deservedly needed to help him through. In early July a new carer started who has settled so well and knows our Father's every need and is now his permanent carer and my Father has gone from strength to strength under her care.
Home Counties provide a wonderful service and their staff, both carers and managerial staff are an absolute credit, always friendly, willing and caring.
I would highly recommend Home Counties to all our friends and family (and have already done so!) and I know from conversations too that the carers themselves love working for Home Counties.

How likely would you be to recommend Home Counties Carers? Extremely Likely

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Average Rating:   4.8 out of 5

Matthew Kalupka, Owner at Home Counties Carers responded to this review on 12 Sep 2016:

Karen,
Thank you for your kind words,.
Matthew Kalupka
Owner

Communication with the managers of the agency was always excellent - quick, honest responses and where additional help/ changes were required, these were handled well and sensitively. Feedback was always accepted and acted upon wherever and whenever possible, albeit there are inevitable constraints at times. This particular period was a very hard situation for us - end of life, but fortunately, the live-in carer who was allocated was a very suitable person who helped us all in a very caring and considerate manner, settling into a difficult situation very quickly and managing the day to day changes. It was a shame she wasn't available right to the end.
The daily carers who also assisted were capable, respectful and had pleasant manners. We had three previous live-in carers for a few months before this and one aspect where they could all benefit from was some food preparation training for basic meals and presentation thereof.
Overall a service which enabled a dignified end of life at home

How likely would you be to recommend Home Counties Carers? Extremely Likely

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Average Rating:   4.5 out of 5

Matthew, Owner at Home Counties Carers responded to this review on 12 Sep 2016:

Hi Caroline,
Thank you very much for your kind, informative and helpful review it is most appreciated.
You make a very valid point about the calibre and ability to make and present food. Our new Live in Care Manager has recently produced a Home Counties Carers specific recipe book that has full instructions on many of the basic and staple meals and sauces. It is given to all of our Carers at their induction and those that still need some additional training will be invited to the office for some cooking lessons.
Thank you again.
Matthew Kalupka
Owner

Well run agency. Known and used in my professional capacity as community matron prior to current input with both my mother and mother-in-law. Ther manager has a nursing background which is always a benefit to the clients and families who need to know everything will be done in the best interest of the client. Always happy to listen to any concerns voiced and willing to use them as a learning opportunity for the future. Lovely carers!
Some people may say expensive however you get what you pay for and many agencies leave a lot to be desired.

How likely would you be to recommend Home Counties Carers? Extremely Likely

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Average Rating:   4.5 out of 5

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Awards / Recognitions

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Job Vacancies

Staff Profiles

Lucinda

Lucinda Kalupka

Job Title: Co-founder and Registered Manager of Home Counties Carers

Joined: 2010

Description:

Degree in Adult Nursing with 16 years of nursing experience within the NHS
6 years as Ward Sister in a leading teaching hospital in London
Specialised in Care of the Elderly, Orthopaedics and Urology

"Care has always been central to my nursing career and I have especially enjoyed working with the elderly. This is an area that is often undervalued and overlooked, something we aim to change through Home Counties Carers. It is important to us that our service is not just one of duties performed and care given, but one of friendship and support, and our goal is to enable our clients and enrich their lives. Our staff understand that their role is not just about fulfilling the job but also reaching out and being there for those that may not have the family or social network and support they once had."

Matthew

Matthew Kalupka

Job Title: Co-founder and Director of Home Counties Carers

Joined: 2010

Description:

14 years as a Consultant and Business Leader in a specialist recruitment firm
Instrumental in achieving the coveted No 2 spot in The Times Top 100 Best Small Companies to work for

"People have always come first for me, whether it is family, friends or colleagues – their trust and happiness have always been my priority. Working with happy people makes it easier to achieve your goals – and more fun along the way. Our goal is to maintain our clients' independence, safely and comfortably. We do this with minimal intrusion or disruption, assuring family and friends that their loved ones are being cared for to the highest standards by the best staff in the industry."

Ingrid

Ingrid Clift

Job Title: Care Manager

Joined: 2010

Description:

Team Leader The Orpheus Centre in Godstone. The Orpheus Centre was founded by Sir Richard Stilgoe in 1998 with the aim of promoting transition and personal development for young disabled adults through the arts. The students are able to gain skills which enable them to live independently in the community and to make informed choices about their futures.
Has a Level 5 Diploma in Health and Social Care - Management
Previously owned the Kidi-Sportz Pretoria East franchise in South Africa. A fun and comprehensive sporting programme for children between the ages of 18 months to 10 years that incorporates all the muscle groups using gymnastic skills, ball skills, strength and flexibility.
Was a buyer in the Steel and Tube Industry in Cape Town, South Africa for 7 years.

A client recently asked me what is it that I love so much about working at Home Counties Carers and my answer was this:

"We give people the choice to live safely, happily and most importantly, confidently in their own homes for as long as they like. When they say they are ready to move into a care home, with family or supported living, it is entirely their choice and not the only option. Every day we go into people’s homes and assist them to live independently, supporting them to make their own decisions and live life as they wish. It is the nicest way to spend our day."

Kasia

Kasia Paul

Job Title: Office Manager

Joined: 2010

Description:

BA English Linguistics and Translation, Czestochowa, Poland
Carer to 3 elderly clients in Italy who required 24 hour support. Learnt - Italian & how to make pasta.
House keeper and Nanny for a family of 5, Haslemere. Learnt - I would like a big family!
Legal Administrator, Guildford. Learnt - being organised really helps.

"I am empathetic and concerned about the people that I help and can combine seriousness of the job with a little bit of laughter. I want to make my clients feel at ease, unworried, comfortable, safe and improve the quality of their life. I am passionate and enthusiastic about my job and enjoy working with the team as they are enthusiastic people that treat each other with respect."

Taren

Taren Hewer

Job Title: Care Coordinator

Joined: 2014

Description:

6 Years of Domiciliary care experience.
Working towards Level 3 Diploma in Health and Social Care.
Previous experience of coordinating for a care agency based in Egham coordinating care across Surrey and Hampshire.

"I remain very involved with care work alongside my coordinating role. I am passionate about care, there is no better feeling being able to help somebody and give them and their family the freedom to remain in their own homes. I believe that the small things that we can do and make happen have a big impact on people's lives."