Home Counties Carers

The management and team of Home Counties Carers are fabulous - they have looked after Granny for around 2 years now. They provide 24-hour care in her home and she is very happy and healthy. The carers are polite, kind and gentle. They do Granny's nails, hair and they provide the family with the comfort and security that granny is looked after and fed so well. When I get older, I only hope and pray for Home Counties Carers to be around to look after me!

We are all absolutely delighted with the standard of care and the service that Home Counties provides. Over the two years that they have been providing 24-hour care for my parents we have been continually impressed with the carers themselves, all of whom have been kind, sensitive, flexible and extremely competent, and with the very obliging and friendly attitude of all the staff in the office. On the few occasions when a change of carer has been necessary Home Counties have worked hard to find a new carer who fits in with our family. The continuity of care that is provided has been a major benefit, with each carer staying with us for several months. This has enabled very good relationships to be built up between us and the carer and has been particularly important for my mother who does not adapt well to change. All in all, we would highly recommend Home Counties Carers for their professionalism, their genuine concern for the needs of the client, and for their approachability.

Home Counties Carers is a wonderful, on the doorstep to us, care agency which we have used for over 2 years now, gaining support and care for my mother.
This has involved moving from short, part-time "pop-in" care visits to full-time live-in care. Familiarity between carer and client is well regarded and retained whenever possible which is important and we have now just experienced a wonderful "handover" from one live in carer to another, for the first time, to cover a carer's holiday.
The management and the team have a lovely understanding of people and evidently, the care and concern they have for their staff is notable.
I do not envy the job of the lovely person who does the rota's so well...always a positive and accommodating voice at the end of a phone when tweaks need to be made. Thank you! The staff are always available for a chat in person or on the phone when there is anything to discuss or work out.
I highly recommend Home Counties Carers.

My mother is 96 and lives in Surrey in her own home, cared for 24/7 by Home Counties Carers. I live in Cornwall thus it is essential I have peace of mind for my mother's care. I visit every month or so and have just returned from such a visit.
Over the time Home Counties Carers has been caring for my mother, she has gone from needing a couple of visits each day via all the usual things to needing full-time care. Through all the phases she has been so well looked after, by very caring staff. All her needs are dealt with in a very respectful manner, and care is taken to ensure that she always looks very nice. They always make sure she has a small store of her main vice now, chocolate!
So to sum up for anyone wanting to find friendly, reliable, trustworthy and competent care for loved ones, I would totally recommend Home Counties Carers.

My mother is 93 and happily living at home alone with regular visits from family and friends. Gradually it became apparent that she could not manage on her own. Finding the right daily care that didn't take away too much of her independence was paramount for us. Home Counties Carers came highly recommended and I can see why! They are an incredibly well-run group with a team of kind, happy carers ready to help and support you as a family in any way they can. Nothing seems to be too much trouble. Mum is very "with it" and enjoys the daily chat with the various carers who are most thoughtful and kind. They prepare mainly her evening meal at the moment and can cook some lovely varied meals to suit any mood! I leave the ingredients and a weekly meal plan but sometimes they go "off piste" at Mum's request! Mum enjoyed twice daily visits when we are away on holiday and with notice, this can be arranged. Should further live-in care be required in the future I would not hesitate to ask.

My mother and father (both in their 90's) wanted to live and be cared for in their own home. Home Counties Carers provided both live in, end of life, care for my father and daily visits to help my mother. The support team at East Horsley were sensitive to our needs and took the time to find the right match for my parents (adjusting to having a live-in carer proved to be a challenge for them). The carers who arrived each day were wonderful - and I learned a lot from them. They were competent, thorough and dedicated to the care of my elderly parents. It was obvious that they enjoyed their work, and valued the support of a small, family run, company. They look after their own staff, as well as the clients. The end result is a very professional service provided by individuals who enjoy their job - which must be very challenging at times but is very much appreciated. Thank you to all at Home Counties Carers who helped to look after my parents, with such kindness, at the end of their lives.

Home Counties Carers are our life savers and have provided a wonderful seamless live-in care arrangement for both our parents since early May 2016. We were lucky enough to have a wonderful carer for a full 2 months and she bonded and had a wonderful relationship with both my parents.
Sadly my Mother passed away in June so our worry was that our Father continued to have the companionship and care he so deservedly needed to help him through. In early July a new carer started who has settled so well and knows our Father's every need and is now his permanent carer and my Father has gone from strength to strength under her care.
Home Counties provide a wonderful service and their staff, both carers and managerial staff are an absolute credit, always friendly, willing and caring.
I would highly recommend Home Counties to all our friends and family (and have already done so!) and I know from conversations too that the carers themselves love working for Home Counties.

Communication with the managers of the agency was always excellent - quick, honest responses and where additional help/ changes were required, these were handled well and sensitively. Feedback was always accepted and acted upon wherever and whenever possible, albeit there are inevitable constraints at times. This particular period was a very hard situation for us - end of life, but fortunately, the live-in carer who was allocated was a very suitable person who helped us all in a very caring and considerate manner, settling into a difficult situation very quickly and managing the day to day changes. It was a shame she wasn't available right to the end.
The daily carers who also assisted were capable, respectful and had pleasant manners. We had three previous live-in carers for a few months before this and one aspect where they could all benefit from was some food preparation training for basic meals and presentation thereof.
Overall a service which enabled a dignified end of life at home

Well run agency. Known and used in my professional capacity as community matron prior to current input with both my mother and mother-in-law. Ther manager has a nursing background which is always a benefit to the clients and families who need to know everything will be done in the best interest of the client. Always happy to listen to any concerns voiced and willing to use them as a learning opportunity for the future. Lovely carers!
Some people may say expensive however you get what you pay for and many agencies leave a lot to be desired.