Home Counties Carers provides award-winning personalised home care, including live-in care, for the elderly in and around Guildford, Woking and Leatherhead.
Home Counties Carers has been rated as 'Outstanding' twice by the Care Quality Commission, in 2023 and in 2017.
This close knit, family-run business is committed to providing people with kind and reliable carers with a focus firmly on individual needs.
The team at Home Counties Carers gives people the choice...
Home Counties Carers provides award-winning personalised home care, including live-in care, for the elderly in and around Guildford, Woking and Leatherhead.
Home Counties Carers has been rated as 'Outstanding' twice by the Care Quality Commission, in 2023 and in 2017.
This close knit, family-run business is committed to providing people with kind and reliable carers with a focus firmly on individual needs.
The team at Home Counties Carers gives people the choice to live safely, happily and, most importantly, confidently in their own homes for as long as they like.
Carers assist clients to live independently, supporting them to make their own decisions and live life as they wish.
From just an hour-a-day to 24-hour support and live-in care, care workers who have been trained and vetted to the highest standards are on-hand to help with washing, bathing, meal preparation, light domestic duties, medication reminders, shopping, trips out and companionship.
The areas where Home Counties Carers provides its bespoke services include - Bookham, Burpham, Cobham, East Clandon, East Horsley, Effingham, Fetcham, Guildford, Leatherhead, Merrow, Oxshott, Send, Ripley, West Clandon, West Horsley and Woking.
Care Provided by Home Counties Carers (Live In and Home Care)
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£31.57 - £46.61
Weekly Live-in Care
£1,222 - £2,380
Home Counties Carers offers competitive and transparent pricing. Contact the team to arrange a free, no-obligation needs assessment, during which costs will be discussed and tailored to your individual care requirements.
All pricing is bespoke and based on the level and type of care needed.
The price(s) shown are provided by the agency. Contact Home Counties Carers (Live In and Home Care) for full pricing details and T&Cs.
Contact Home Counties Carers (Live In and Home Care) to get a personalised quote:
Funding Types Accepted
Private Funding (Self-funded)
Direct Payments (from Local Authority/NHS)
Local Authority (Contracted Provider)
NHS (Contracted Provider)
Good to Know
Owner
Home Counties Carers
Private Owned
Person in charge
Lauren Mercer McGuire (Registered Manager)
Home Counties Carers (Live In and Home Care) Reviews (47)
Home Counties Carers (Live In and Home Care) has a Review Score of 9.7 (9.717) out of 10, based on 10 reviews in the last 2 years. Over all time Home Counties Carers (Live In and Home Care) has 47 reviews.
Reviewer Connection to Home Counties Carers (Live In and Home Care)
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Showing 47 reviews matching selected criteria
Review from Ali L (Daughter of Client) published on 20 March 2018 Submitted via Website•
Overall Experience
Home Counties Carers is a wonderful, on the doorstep to us, care agency which we have used for over 2 years now, gaining support and care for my mother.
This has involved moving from short, part-time "pop-in" care visits to full-time live-in care. Familiarity between carer and client is well...
Home Counties Carers is a wonderful, on the doorstep to us, care agency which we have used for over 2 years now, gaining support and care for my mother. This has involved moving from short, part-time "pop-in" care visits to full-time live-in care. Familiarity between carer and client is well regarded and retained whenever possible which is important and we have now just experienced a wonderful "handover" from one live in carer to another, for the first time, to cover a carer's holiday. The management and the team have a lovely understanding of people and evidently, the care and concern they have for their staff is notable. I do not envy the job of the lovely person who does the rota's so well...always a positive and accommodating voice at the end of a phone when tweaks need to be made. Thank you! The staff are always available for a chat in person or on the phone when there is anything to discuss or work out.
I highly recommend Home Counties Carers.
↩Reply from Matthew Kalupka, Owner at Home Counties Carers (Live In and Home Care)
Dear Ali, thank you for your kind words, consistency is key when delivering the best care. Yes, our care coordinator does have the toughest job! All the best Matthew.
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Review from Penny R (Daughter of Client) published on 19 March 2018 Submitted via Website•
Overall Experience
We are all absolutely delighted with the standard of care and the service that Home Counties provides. Over the two years that they have been providing 24-hour care for my parents we have been continually impressed with the carers themselves, all of whom have been kind, sensitive, flexible and...
We are all absolutely delighted with the standard of care and the service that Home Counties provides. Over the two years that they have been providing 24-hour care for my parents we have been continually impressed with the carers themselves, all of whom have been kind, sensitive, flexible and extremely competent, and with the very obliging and friendly attitude of all the staff in the office. On the few occasions when a change of carer has been necessary Home Counties have worked hard to find a new carer who fits in with our family. The continuity of care that is provided has been a major benefit, with each carer staying with us for several months. This has enabled very good relationships to be built up between us and the carer and has been particularly important for my mother who does not adapt well to change. All in all, we would highly recommend Home Counties Carers for their professionalism, their genuine concern for the needs of the client, and for their approachability.
↩Reply from Matthew Kalupka, Owner at Home Counties Carers (Live In and Home Care)
Hi Penny, thank you for your kinds words. Your Mother's team will be greatly heartened and it is always nice to hear we are making a positive difference and delivering the care that our clients deserve.
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Review from Jenny C (Daughter of Client) published on 6 January 2017 Submitted via Website•
Overall Experience
My mother is 93 and happily living at home alone with regular visits from family and friends. Gradually it became apparent that she could not manage on her own. Finding the right daily care that didn't take away too much of her independence was paramount for us. Home Counties Carers came highly...
My mother is 93 and happily living at home alone with regular visits from family and friends. Gradually it became apparent that she could not manage on her own. Finding the right daily care that didn't take away too much of her independence was paramount for us. Home Counties Carers came highly recommended and I can see why! They are an incredibly well-run group with a team of kind, happy carers ready to help and support you as a family in any way they can. Nothing seems to be too much trouble. Mum is very "with it" and enjoys the daily chat with the various carers who are most thoughtful and kind. They prepare mainly her evening meal at the moment and can cook some lovely varied meals to suit any mood! I leave the ingredients and a weekly meal plan but sometimes they go "off piste" at Mum's request! Mum enjoyed twice daily visits when we are away on holiday and with notice, this can be arranged. Should further live-in care be required in the future I would not hesitate to ask.
↩Reply from Matthew Kalupka, Owner at Home Counties Carers (Live In and Home Care)
Hi Jenny, thank you for your kind words and I am so pleased that your mother and the wider family are happy with the support and care that your mother receives.
We pride ourselves on the calibre of our team and thankfully we are able to attract the best Carers as we make the extra effort to give...
Hi Jenny, thank you for your kind words and I am so pleased that your mother and the wider family are happy with the support and care that your mother receives.
We pride ourselves on the calibre of our team and thankfully we are able to attract the best Carers as we make the extra effort to give our carers the working environment and personal development they want.
All the best and here's to a happy, healthy and fun 2017. Matthew Kalupka
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Review from Chris F (Daughter of Client) published on 26 September 2016 Submitted via Website•
Overall Experience
My mother and father (both in their 90's) wanted to live and be cared for in their own home. Home Counties Carers provided both live in, end of life, care for my father and daily visits to help my mother. The support team at East Horsley were sensitive to our needs and took the time to find the...
My mother and father (both in their 90's) wanted to live and be cared for in their own home. Home Counties Carers provided both live in, end of life, care for my father and daily visits to help my mother. The support team at East Horsley were sensitive to our needs and took the time to find the right match for my parents (adjusting to having a live-in carer proved to be a challenge for them). The carers who arrived each day were wonderful - and I learned a lot from them. They were competent, thorough and dedicated to the care of my elderly parents. It was obvious that they enjoyed their work, and valued the support of a small, family run, company. They look after their own staff, as well as the clients. The end result is a very professional service provided by individuals who enjoy their job - which must be very challenging at times but is very much appreciated. Thank you to all at Home Counties Carers who helped to look after my parents, with such kindness, at the end of their lives.
↩Reply from Matthew Kalupka, Business Manager at Home Counties Carers (Live In and Home Care)
Hi Chris, thank you for your kind words, I am so pleased we were able to help. Regards Matthew Kalupka
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Review from Karen (Daughter of Client) published on 12 September 2016 Submitted via Website•
Overall Experience
Home Counties Carers are our life savers and have provided a wonderful seamless live-in care arrangement for both our parents since early May 2016. We were lucky enough to have a wonderful carer for a full 2 months and she bonded and had a wonderful relationship with both my parents.
Sadly my...
Home Counties Carers are our life savers and have provided a wonderful seamless live-in care arrangement for both our parents since early May 2016. We were lucky enough to have a wonderful carer for a full 2 months and she bonded and had a wonderful relationship with both my parents. Sadly my Mother passed away in June so our worry was that our Father continued to have the companionship and care he so deservedly needed to help him through. In early July a new carer started who has settled so well and knows our Father's every need and is now his permanent carer and my Father has gone from strength to strength under her care. Home Counties provide a wonderful service and their staff, both carers and managerial staff are an absolute credit, always friendly, willing and caring.
I would highly recommend Home Counties to all our friends and family (and have already done so!) and I know from conversations too that the carers themselves love working for Home Counties.
↩Reply from Matthew Kalupka, Owner at Home Counties Carers (Live In and Home Care)
Karen, Thank you for your kind words,. Matthew Kalupka
Owner
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Review from Caroline M (Daughter of Client) published on 12 September 2016 Submitted via Website•
Overall Experience
Communication with the managers of the agency was always excellent - quick, honest responses and where additional help/ changes were required, these were handled well and sensitively. Feedback was always accepted and acted upon wherever and whenever possible, albeit there are inevitable...
Communication with the managers of the agency was always excellent - quick, honest responses and where additional help/ changes were required, these were handled well and sensitively. Feedback was always accepted and acted upon wherever and whenever possible, albeit there are inevitable constraints at times. This particular period was a very hard situation for us - end of life, but fortunately, the live-in carer who was allocated was a very suitable person who helped us all in a very caring and considerate manner, settling into a difficult situation very quickly and managing the day to day changes. It was a shame she wasn't available right to the end. The daily carers who also assisted were capable, respectful and had pleasant manners. We had three previous live-in carers for a few months before this and one aspect where they could all benefit from was some food preparation training for basic meals and presentation thereof.
Overall a service which enabled a dignified end of life at home
↩Reply from Matthew, Owner at Home Counties Carers (Live In and Home Care)
Hi Caroline, Thank you very much for your kind, informative and helpful review it is most appreciated.
You make a very valid point about the calibre and ability to make and present food. Our new Live in Care Manager has recently produced a Home Counties Carers specific recipe book that has full...
Hi Caroline, Thank you very much for your kind, informative and helpful review it is most appreciated. You make a very valid point about the calibre and ability to make and present food. Our new Live in Care Manager has recently produced a Home Counties Carers specific recipe book that has full instructions on many of the basic and staple meals and sauces. It is given to all of our Carers at their induction and those that still need some additional training will be invited to the office for some cooking lessons. Thank you again. Matthew Kalupka
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Review from Lynda B (Daughter of Client) published on 12 September 2016 Submitted via Website•
Overall Experience
Well run agency. Known and used in my professional capacity as community matron prior to current input with both my mother and mother-in-law. Ther manager has a nursing background which is always a benefit to the clients and families who need to know everything will be done in the best interest of...
Well run agency. Known and used in my professional capacity as community matron prior to current input with both my mother and mother-in-law. Ther manager has a nursing background which is always a benefit to the clients and families who need to know everything will be done in the best interest of the client. Always happy to listen to any concerns voiced and willing to use them as a learning opportunity for the future. Lovely carers!
Some people may say expensive however you get what you pay for and many agencies leave a lot to be desired.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 September 2023
Overall Outstanding
CaringOutstanding
EffectiveGood
ResponsiveGood
SafeGood
Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (3)
News
29 Oct 2025
Home Counties Carers hosted two Vintage Tea Parties to celebrate Age UK’s Silver Sunday, on 5th October. Home Counties Carers, joined together with local voluntary organisations, including church groups and...
29 Oct 2025
Home Counties Carers has been announced as a finalist at the Surrey Care Awards 2025, being shortlisted for one of the most prestigious honours of the evening — Home Care...
01 Oct 2024
Home Counties Carers is joining together with local voluntary organisations, including church groups and chapters of the Women’s Institute, to invite people in the community to vintage themed tea parties...
There are no accreditations posted yet for Home Counties Carers (Live In and Home Care).
Meet the Team (2)
Lucinda KalupkaJob Title Co-founder of Home Counties CarersJoined 2011
- Degree in Adult Nursing with 16 years of nursing experience within the NHS
- 6 years as Ward Sister in a leading teaching hospital in London
-...
- Degree in Adult Nursing with 16 years of nursing experience within the NHS
- 6 years as Ward Sister in a leading teaching hospital in London
- Specialised in Care of the Elderly, Orthopaedics and Urology
"Care has always been central to my nursing career and I have especially enjoyed working with the elderly. This is an area that is often undervalued and overlooked, something we aim to change through Home Counties Carers. It is important to us that our service is not just one of the duties performed and care given, but one of friendship and support, and our goal is to enable our clients and enrich their lives. Our staff understand that their role is not just about fulfilling the job but also reaching out and being there for those that may not have the family or social network and support they once had."
Matthew KalupkaJob Title Co-founder and Director of Home Counties CarersJoined 2011
14 years as a Consultant and Business Leader in a specialist recruitment firm
Instrumental in achieving the coveted No 2 spot in The Times Top 100...
14 years as a Consultant and Business Leader in a specialist recruitment firm
Instrumental in achieving the coveted No 2 spot in The Times Top 100 Best Small Companies to work for
"People have always come first for me, whether it is family, friends or colleagues – their trust and happiness have always been my priority. Working with happy people makes it easier to achieve your goals – and more fun along the way. Our goal is to maintain our clients' independence, safely and comfortably. We do this with minimal intrusion or disruption, assuring family and friends that their loved ones are being cared for to the highest standards by the best staff in the industry."
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