Manorcourt Homecare (Clacton-On-Sea)

Canters Meadows Court, Ramsden Close, Clacton-on-Sea CO15 6LF

Manorcourt Homecare (Clacton-on-Sea) is the division of Healthcare Homes which specialise in providing care services for people who wish to remain living in their own homes for as long as possible.

The division offer services throughout East Anglia and Greater London and can provide assistance with: Personal care routines such as bathing and dressing; Domestic tasks such as washing, ironing, cleaning, cooking and shopping; Support services; Day centre services; Placements into residential care homes

Whether you require assistance on a regular or temporary basis, a flexible range of services means that carers can provide as little or as much support as is needed, for as long as required.

Care workers are all meticulously trained to provide the highest standards of care to meet strict quality requirements, including those laid down by the The Health & Social Act 2008.

Group : Manorcourt Homecare

Person in charge: Kathy Taylor (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 0

Services Offered: Personal Care (on a contracted hours basis)

Care Offered: Call in Service • Cleaning Service • Companionship • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • Laundry Service • Palliative Care • Personal Hygiene Care • Respite cover • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Manorcourt Homecare (Clacton-On-Sea): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.1 (maximum of 10) for Manorcourt Homecare (Clacton-On-Sea) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Manorcourt Homecare (Clacton-On-Sea) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.556 for Manorcourt Homecare (Clacton-On-Sea) is calculated as follows: ( (33 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 54 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3.5 Points relating to the number of positive Reviews for Manorcourt Homecare (Clacton-On-Sea) is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.1 Manorcourt Homecare (Clacton-On-Sea) has a Review Score of 8.1 (8.056) from 9 Reviews

Average Ratings

  • Excellent
    5
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Manorcourt Homecare (Clacton-On-Sea)?

  • Extremely LIKELY
    5
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Manorcourt Homecare (Clacton-On-Sea)

  • Client / Service User
    4
  • Daughter of Client/Service User
    2
  • Son of Client/Service User
    2
  • Nephew of Client/Service User
    1

A caring and considerate service in a helpful manner. The staff are respectful and helpful.

How likely would you be to recommend Manorcourt Homecare (Clacton-On-Sea)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.3 out of 5

My father has had care for one month with Manorcourt Homecare (Clacton-On-Sea). His carers have been helpful in administering medication and in building trust and rapport with my father. He says he is relieved to have help with dressing and he enjoys them coming. As a family, we are pleased dad is so happy and clothes are clean etc - Many thanks.

How likely would you be to recommend Manorcourt Homecare (Clacton-On-Sea)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.8 out of 5

I feel mum has been looked after which gives me peace of mind. If there are any problems they phone me straight away and the problem is resolved. I have a very good relationship with all the staff and have not had any problems. I always feel they do their best and would like to take this opportunity to say thank you and I hope the great service continues.

How likely would you be to recommend Manorcourt Homecare (Clacton-On-Sea)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.3 out of 5

Considering that Manorcourt is short staffed I think the care team go above and beyond the call of duty. Always happy and smiling.

How likely would you be to recommend Manorcourt Homecare (Clacton-On-Sea)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

We have found our care to be excellent.

How likely would you be to recommend Manorcourt Homecare (Clacton-On-Sea)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

I have been a resident here for just over a year during which time the care and consideration by all members of staff has been considerate, helpful and understanding. Accommodation is good with the exception of the bathroom which I was told would be updated in the near future. Due to my own circumstances I am unable to use the present bath or shower unit and have to be taken elsewhere three times a week when possible.

How likely would you be to recommend Manorcourt Homecare (Clacton-On-Sea)? Neither Unlikely or Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.2 out of 5

All the carers/managers are all very friendly but also professional in my mother's care.

How likely would you be to recommend Manorcourt Homecare (Clacton-On-Sea)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.7 out of 5

Excellent care staff and all staff very pleasant and helpful. Food very good and flat very nice.

How likely would you be to recommend Manorcourt Homecare (Clacton-On-Sea)? Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   4.5 out of 5

We find all the carers who visit to be very courteous, polite and hard working in spite of the long hours and difficult shifts.
We would have no hesitation in recommending Manorcourt Homecare to anyone else in need of carers.

How likely would you be to recommend Manorcourt Homecare (Clacton-On-Sea)? Extremely Likely

Overall Standard

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Average Rating:   5 out of 5

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