Caremark Guildford and Woking

Unit 2 Bakers Gate, 299a Connaught Road, Brookwood, Woking GU24 0AD
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9.8 33 Reviews
  • Caremark Guildford and Woking, Woking
Caremark Guildford and Woking is a home care service offering a wide range of professional services to people living in the boroughs of Guildford and Woking. The aim is to enable each individual to continue living life to its fullest capacity.

The friendly and well-qualified team can provide anything from companionship to personal care and respite care to overnight services. Additionally, Caremark offers a specialist Live-In Care service where you can receive care and support 24 hours a day.

Caremark goes above and beyond to allow you to continue living in the comfort of your own home and promotes independence wherever possible. With care programmes tailored to each individual, Caremark ensures you get the care and support you need and want.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £21.40

For sleeping nights, working nights and live-ins
please call the office for more details

These prices are only a guideline, please contact Caremark Guildford and Woking to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Samantha Cameron (Managing Director )

Caremark Guildford and Woking Reviews (33)

Total of 33, showing 21-33
9.8

Caremark Guildford and Woking has a Review Score of 9.8 (9.794) out of 10, based on 18 reviews in the last 2 years. Over all time Caremark Guildford and Woking has 33 reviews.

Overall Experience

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Date Published

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Review from S S (Daughter of Client) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are always friendly and cheerful.
Always helpful, look after my mum well, that's the main priority!
The supervisor and manager are helpful, can always phone them if there is a problem! And they will sort the problem out.

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

Thank you so much for taking the time to complete a review, we are so happy to hear that you are happy with everything Caremark (Guildford and Woking) are providing your mother.
Thank you,
Sarah.

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Review from Jack S (Client) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy with the support and care I receive, I have such a good bond with the carers.
The only thing that is not so good is that when I receive the rota on a Friday, sometimes during the week it can change and I'm not told that it changed, it stresses me out but that's due to my disability.

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

Thank you so much Jack for taking the time to complete the review.
We will make sure, where possible, we will notify you of any changes to your care team.

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Review from Carol M (Wife of Client) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing.

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

Thank you so much for taking the time to review Caremark (Guildford and Woking), I am pleased that you are happy with the care we are providing.

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Review from J F (Client) published on 21 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service I receive.

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

Thank you for completing the review form and for your positive feedback.


S Jones
Care Manager
Caremark Guildford & Woking

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Review from Caroline C (Daughter of Client) published on 25 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had Caremark visit for nearly five years. It was after a fall and stay in hospital that my mother needed extra help at home.
Caremark, during all this time, were very good, reliable, kind and my mother got to know her carers very well.
During the Covid lockdown, my mother's carer still came
every day and was a great support.
Without Caremark, my mother could not have stayed in her own home for so long.

Reply from Sarah Jones, Manager at Caremark Guildford and Woking

Thank you so much for taking the time to write a review and for your positive feedback.

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Review from Sandra C (Daughter of Client) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother started falling just over 3 years ago. I tried to look after her myself but she kept falling and really hurting herself. So I knew she needed some help. I contacted Caremark and they have looked after my mother ever since. Around 2 years ago she became bedridden and incontinent. This was the
beginning of the pandemic. I worked out a care package with Caremark and they look after my mother with 4 visits a day. They pick up her medicine, make her tea make sure they are there when her lunch gets delivered. They also clean her home for 1 hour a day. All the carers are lovely friendly and I feel that they genuinely care for my mother. The care they give has greatly reduced the pressure on me and given both my brother and myself peace of mind.

Reply from Elizabeth Falkingham, recruitment and training manager at Caremark Guildford and Woking

Thank you for the review and your lovely comments.

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Review from Patricia M (Client) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was looked after in an excellent way. I like them all.

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Review from Joanna S (Daughter of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found it difficult getting my parents to accept help from carers but once Caremark started they helped smooth the way. My father's comment says it all: 'Caremark have allowed us to remain in the house we love. They have helped us to accept what seemed, at first, to be an intrusion into our privacy.
In fact, the approach has been thoughtful, good-humoured and efficient.' Caremark have been supportive to my parents and myself as their carer.

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Review from Jayne L (Daughter of Client) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly and caring. They chat to Mum and engage her in conversation. Some that know her well banter with her which she enjoys. They continue to encourage Mum to eat and to move even though she can be reluctant. They keep me very well informed about all areas of Mum's care. They work hard
to get Mum what she needs.

Reply from Alexander Martin, Managing Director at Caremark Guildford and Woking

Thank you for taking time to complete our review, we are happy to hear that our staff are taking care of your mother.

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Review from A H (Son of Client) published on 8 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since the line field supervisor came out to assess my mum with social services, I have been extremely happy with the level of care she receives and how supporting the carers and field supervisor are. Overall very happy with the service.

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Review from R J (Client) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had very good experience with all the helpful staff up to date, they are most considerate always greet me with a smile etc. I admire their sense of humour, especially with older people who tend to be a bit down from time to time, like me. I am very satisfied, I have been for the past 5 years.
There is just one small thing that I would really be thankful for, that is a return to regular daily time of visits, so I can plan ahead.

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Review from Marian W (Power of Attorney of Client) published on 16 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you, Caremark for stepping in at a difficult time and taking over seamlessly the care of my friend. From the initial telephone conversation with the manager to the first meeting with our carer and the following day starting care, I have been bowled over by your sensitivity and competence. Nothing
was too much trouble. For those final two months of my friend’s life, you provided excellent personal care as well as friendship. I shall continue to be grateful that my friend was able to end her days at peace and in her own home, thanks to your provision.
I shall certainly recommend you without hesitation to anyone who needs such services.
May God bless you all.

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Review from Susan M (Daughter of Client) published on 30 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During this incredibly difficult time, I have been so very grateful to Caremark for providing regular and reliable care. It has been so comforting to me and my siblings to know that Mum still has this invaluable social interaction and support twice a week from her two kind and patient carers. In addition,
the respite this has provided has been a lifesaver for our father. I am all too aware that the Carers are putting themselves at risk by continuing to offer their services but I can't thank them enough for doing so.

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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Caremark Guildford and Woking is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.794 for Caremark Guildford and Woking is calculated as follows: ( (86 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 107 Ratings = 4.794

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Guildford and Woking is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (3)

Craig & Samantha

Craig & Samantha Cameron

Job Title: Directors

Joined: 2023

After many years of consulting in healthcare and pharmaceutical marketing, Craig joined Caremark (Guildford and Woking) after founding and managing his own nursing company. His previous business focused on nurse training and providing care and support to patients in their own homes, as well as supporting other medical professionals with the delivery of specialised treatments.

Craig is passionate about providing the highest standards of care and support, not only to our customers but also to our management and team of talented carers.


Sam’s Profile

Sam began her career as a residential Care Assistant, driven by an unparalleled passion for her residents' well-being. This dedication extended beyond her professional role; she also cared for her own family members and took on responsibilities in the family nursing business, managing their care assistant training program. Additionally, she oversaw the implementation and daily management of a specialised treatment for one of her clients, a procedure administered by specially trained nurses across the UK.

Amiee

Amiee Davis

Job Title: Care Coordinator

Joined: 2018

Aimee has been a Care Support Worker and Supervisor at Caremark Guildford & Woking since February 2018. She has now transitioned to the office as a Care Coordinator and has achieved her Level 3 qualification in adult social care. Additionally, she holds a Train the Trainer certification.


In her role, Aimee matches our carers with clients, ensuring that all care calls are covered and that clients receive the highest quality care from carers who have the appropriate training and experience.


Aimee has extensive knowledge of the local area and has personally visited most of our clients. This experience allows her to efficiently coordinate the weekly rotas for both carers and clients based on geographical considerations.

Sarah

Sarah Richardson

Job Title: Field Care Supervisor

Joined: 2019

Sarah has worked in the care industry for 32 years. Her passion for looking after the elderly motivated her to pursue a career in this field.


In her role, Sarah ensures that caregivers have all the necessary resources to provide high-quality care. She meets with potential new clients to assess their individual needs and collaborates with them to create personalised support packages.


Additionally, Sarah conducts regular spot checks and supervisions to ensure that Caremark Guildford & Woking complies with standards and that clients are satisfied with the care they receive.

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