Personal Choice Carers at Home

19 Hawkwell Park Drive, Hockley SS5 4HA

Personal Choice Carers at Home

Personal Choice Carers at Home was established in 2012 and supports clients faced with advancing age, infirmity or disability to remain in the familiar and much loved surroundings of their own homes, whilst retaining their independence and choice.

Personal Choice Carers provide a friendly, personal service tailor-made to suit the individual. They offer a range of services including: personal care, assisting with the management of medication, shopping, home help, preparing and cooking meals, companionship, going out/appointments and supporting and sharing interests.

Care assistants are empathetic and have the desire to provide a highly professional service which can range from half-hour visits to full days. Carers get to know clients, their likes and dislikes, and work together to deliver a personalised care package.

Owner : Personal Choice Carers at Home Ltd

Person in charge: Elizabeth Hastings (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 5

Services Offered: 24 Hour Care • Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service

Latest Care Quality Commission* Report on Personal Choice Carers at Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

8.5 Personal Choice Carers at Home has a Review Score of 8.5 (8.479)

The Review Score of 8.5 (maximum of 10) for Personal Choice Carers at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Personal Choice Carers at Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.979 for Personal Choice Carers at Home is calculated as follows: ( (47 Excellents x 5) + (1 Goods x 4) ) ÷ 48 Ratings = 4.979

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3.5 Points relating to the number of positive Reviews for Personal Choice Carers at Home is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Personal Choice Carers at Home?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Personal Choice Carers at Home

  • Son of Client/Service User
    3
  • Client / Service User
    2
  • Daughter of Client/Service User
    1
  • Daughter-in-law of Client/Service User
    1
  • Partner of Client/Service User
    1
  • more

Cannot praise the manager and her team enough. They have been amazing providing respite care for my partner, allowing me to have breaks. They have kept me informed without being intrusive. They try to keep the same carer and when a second carer was going to look after him, they did two joint visits first to make sure he understood. Thank you so much, anyone, in Wickford looking for carers should come to you!

How likely would you be to recommend Personal Choice Carers at Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Liz Hastings, Registered Manager at Personal Choice Carers at Home responded to this review on 28 Jul 2017:

Thank you so much for your review, we are so glad that we can help with respite care so that you are now able to take much-needed breaks! it is always a pleasure to spend time and have such interesting conversations with him and hope that we are making a difference for you both!

'Personal Choice - Carers at Home' have been caring for my mother for several years. All carers have been wonderful, going beyond what is expected to become friends. Always very professional, they have provided an excellent service when my mother was very poorly.

How likely would you be to recommend Personal Choice Carers at Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Liz Hastings, Registered Manager at Personal Choice Carers at Home responded to this review on 13 May 2017:

Thank you so much for your kind review. It has been a privilege for us to get to know her so well and provide the care needed.

We have been very pleased with the company from the beginning. The staff are very nice and will always make sure we are okay before they go. They are all very hard working.

How likely would you be to recommend Personal Choice Carers at Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I am very pleased and satisfied with the care I receive. The carers are all extremely kind and considerate and always treat me with the utmost care and respect. Everybody conducts themselves in a very professional way without forgetting about the personal touch and no request is ever turned down - nothing is too much trouble.

How likely would you be to recommend Personal Choice Carers at Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Our 93yr old mother passed away in June of this year 2016 and we have a huge regard for the carers from Personal Choice Carers at Home.
For the very kind and professional support they gave to our mother during the later part of her life she came to regard them as friends and was extremely grateful to them for all that they did for her, always respecting our mother's dignity with much kindness.
We would not hesitate to recommend them to anyone who wants the very best for their loved one.

How likely would you be to recommend Personal Choice Carers at Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Liz Hastings, Registered ManagerThan at Personal Choice Carers at Home responded to this review on 07 Sep 2016:

Thank you so much for taking the time to post your review, We feel honoured to have been part of your lovely mum's daily life x

The Manager and her colleagues have been supporting Mum for about 18 months. Initially they provided 'supervision' and now provide a wider and more active care service and I can only praise every aspect of that service. The team are extremely professional and friendly, always prompt and respond immediately to any issues. After a difficult start with a high degree of resistance to having care support, Mum has warmed to the team, has built up a good relationship with the carers who visit her and I am very comfortable with the support she receives.

I highly recommend the Manager and the team.

How likely would you be to recommend Personal Choice Carers at Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Liz Hastings, Registered Manager at Personal Choice Carers at Home responded to this review on 23 May 2016:

Thank you so much for taking the time to post a review, we feel privileged to be able to look after your mum, and are glad that we are able to help her to live happily at home and be as independent as possible.

Personal Choice visited and took care of my mother for around two years until she had to go into a care home. They were always very professional and all the girls were extremely approachable. They always went above and beyond their duties and both mum and myself were sorry to lose them. We would recommend them without hesitation and cannot praise them enough. I would like to thank them for everything they did to make mum feel cared for. Would use them again in a heartbeat if the need ever arose. Thank you all the staff at Personal Choice.

How likely would you be to recommend Personal Choice Carers at Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Liz Hastings, Registered Manager at Personal Choice Carers at Home responded to this review on 16 May 2016:

Thank you so much for taking the time to post a review, it was a pleasure and a privilege to be able to care for your mum x

The team at Personal Choice Carers at Home gave great care to my elderly father in law during the last eight months of his life. He often said that he was very lucky to have these carers visiting him. They were reliable, and caring, they did not rush him, and made sure that they did things the way he wanted them done. I was confident that they would turn up and take care of him. They were flexible if things needed to be changed because of changing needs. They communicated well with me by email text and phone call, always answering my queries. The small team meant that he was soon able to get to know the small number of carers visiting him and he was kept informed of who was coming. I would recommend them.

How likely would you be to recommend Personal Choice Carers at Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Liz Hastings, Registered Manager at Personal Choice Carers at Home responded to this review on 26 Nov 2015:

Thank you very much for taking time to complete a review, it is very much appreciated.

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