Personal Choice Carers at Home was established in 2012 and supports clients faced with advancing age, infirmity or disability to remain in the familiar and much loved surroundings of their own homes, whilst retaining their independence and choice.
Personal Choice Carers provide a friendly, personal service tailor-made to suit the individual. They offer a range of services including: personal care, assisting with the management of medication, shopping, home help, preparing and...
Personal Choice Carers at Home was established in 2012 and supports clients faced with advancing age, infirmity or disability to remain in the familiar and much loved surroundings of their own homes, whilst retaining their independence and choice.
Personal Choice Carers provide a friendly, personal service tailor-made to suit the individual. They offer a range of services including: personal care, assisting with the management of medication, shopping, home help, preparing and cooking meals, companionship, going out/appointments and supporting and sharing interests.
Care assistants are empathetic and have the desire to provide a highly professional service which can range from half-hour visits to full days. Carers get to know clients, their likes and dislikes, and work together to deliver a personalised care package.
Care Provided by Personal Choice Carers at Home
Types of Home Care
Visiting Care
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£32 - £35
We do not provide 15 minute calls.
The price(s) shown are provided by the agency. Contact Personal Choice Carers at Home for full pricing details and T&Cs.
Contact Personal Choice Carers at Home to get a personalised quote:
Personal Choice Carers at Home has a Review Score of 10 (9.982) out of 10, based on 28 reviews in the last 2 years. Over all time Personal Choice Carers at Home has 72 reviews.
Reviewer Connection to Personal Choice Carers at Home
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Showing 72 reviews matching selected criteria
Review from Kim B (Daughter of Client) published on 14 September 2026 Submitted via Website•
Overall Experience
Wonderful ladies caring for my mother. The standard of care and the empathy shown is second to none. The understanding of her needs and the respect shown, makes the help they give so gratefully received from myself and my family. Thank you x
Wonderful ladies caring for my mother. The standard of care and the empathy shown is second to none. The understanding of her needs and the respect shown, makes the help they give so gratefully received from myself and my family. Thank you x
↩Reply from Elizabeth Hastings, Registered Manager at Personal Choice Carers at Home
Thank you so much for your lovely review! We are delighted our team is providing your mother with respectful, empathetic care that supports your family well. Your kind words mean such a lot to us, we truly value your trust and appreciation x
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Review from Valerie E (Client / Service User) published on 14 September 2026 Submitted via Postal Card•
Overall Experience
Having only recently had the need to use the service I would like to say I am very happy and impressed with this company all the staff that visit my home daily.
Having only recently had the need to use the service I would like to say I am very happy and impressed with this company all the staff that visit my home daily.
↩Reply from Elizabeth Hastings, Registered Manager at Personal Choice Carers at Home
Thank you so much for your kind review, we are all so pleased that we are supporting you daily to live well independently x
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Review from H F (Daughter of Client) published on 29 June 2026 Submitted via Website•
Overall Experience
Personal Choice have looked after mum for a good few years now. They have been so much help to us as a family with her provision. They recognise the demands on family alongside looking after someone who needs care and are always willing to adjust arrangements if necessary. Communication is great...
Personal Choice have looked after mum for a good few years now. They have been so much help to us as a family with her provision. They recognise the demands on family alongside looking after someone who needs care and are always willing to adjust arrangements if necessary. Communication is great & it's not one-sided so it's very much everyone pulling together in mum's best interests. Paramedics were recently called to assist mum after having a fall and they said that it was rare to see such care and compassion and it was obvious to them that the provision was the embodiment of what care should be. A similar view was given by my sister-in-law who lives in Scotland. She said mum's carers were so much better than any she'd seen at home.
Would recommend without hesitation.
↩Reply from Elizabeth Hastings, Registered Manager at Personal Choice Carers at Home
Thank you so much for your lovely review, it means so much to our whole team. We are so blessed to have cared for your lovely mum over the years, and it means the world to us to be able to work closely with families, to be able to adapt to changing needs, and have great communication between us. We...
Thank you so much for your lovely review, it means so much to our whole team. We are so blessed to have cared for your lovely mum over the years, and it means the world to us to be able to work closely with families, to be able to adapt to changing needs, and have great communication between us. We are especially proud that the paramedics commented on our care and compassion, and that you have passed this on to us this on to us, and that your sister-in-law has also shared such lovely positive feedback. Thank you for trusting us and for your wonderful review x
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Review from Dawn H (Friend of Client) published on 27 May 2026 Submitted via Website•
Overall Experience
All carers are friendly, helpful and keep you updated to needs. Anything is never too much they go above and beyond - highly recommend. Always punctual, the carers take it upon themselves to get to know family and the patient personally- likes and dislikes- mum is getting fussy with food so they...
All carers are friendly, helpful and keep you updated to needs. Anything is never too much they go above and beyond - highly recommend. Always punctual, the carers take it upon themselves to get to know family and the patient personally- likes and dislikes- mum is getting fussy with food so they try different foods to tempt her and will talk and engage her in things she likes to do. Fantastic people.
↩Reply from Elizabeth Hastings, Registered Manager at Personal Choice Carers at Home
Thank you so much for your wonderful review x It means so much to us, especially as we've had the privilege of caring for your loved one for several years now. We always strive to go above and beyond, so it's lovely to hear that shines through in our care. We take great care to respect personal...
Thank you so much for your wonderful review x It means so much to us, especially as we've had the privilege of caring for your loved one for several years now. We always strive to go above and beyond, so it's lovely to hear that shines through in our care. We take great care to respect personal choices and treat everyone with dignity, and we're so glad you've felt that consistently over time, thank you for your trust and support and thank you again for your lovely feedback xx
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Review from Roger B (Son-in-law of Client) published on 21 May 2026 Submitted via Website•
Overall Experience
Prior to discovering Personal Choice, my Dad, Ron, had very poor service from two other care companies. In stark contrast, Personal Choice was a revelation-a genuine breath of fresh air. Every member of their team, whom Ron called his "Sunshine Girls," consistently went above & beyond, offering not...
Prior to discovering Personal Choice, my Dad, Ron, had very poor service from two other care companies. In stark contrast, Personal Choice was a revelation-a genuine breath of fresh air. Every member of their team, whom Ron called his "Sunshine Girls," consistently went above & beyond, offering not only professional care but also treating Ron as part of their own family.
No request was ever too much for them, and Ron eagerly anticipated their visits. Beyond providing essential care at the agreed times, the staff always took the time to engage with Ron, sharing conversations and laughter that brightened his days. As his needs grew in the later stages of his care, the team instinctively anticipated what was required, often bringing necessary items without being prompted. This thoughtful approach seemed entirely natural.
It's only due to their outstanding care and attention, Ron's final days were filled with comfort and warmth-an outcome that would have been impossible without them.
↩Reply from Elizabeth Hastings, Registered Manager at Personal Choice Carers at Home
Thank you so much for your beautiful heartfelt review, it really means the world to us! We are deeply touched to know we have brought so much comfort, joy and kindness when it mattered most. Being described as "a genuine breath of fresh air, and part of the family is the greatest compliment we...
Thank you so much for your beautiful heartfelt review, it really means the world to us! We are deeply touched to know we have brought so much comfort, joy and kindness when it mattered most. Being described as "a genuine breath of fresh air, and part of the family is the greatest compliment we could ever receive. We work so hard to provide not just professional care, but the warmth, and personal connection that everyone deserves. Knowing we made such a positive difference to your dad on those difficult days, is exactly why we do what we do, and we will forever think of ourselves as his 'Sunshine Girls' It was an absolute honour to have cared for him, and we are so grateful to have been able to be part of his life xx
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Review from Dennis P (Client / Service User) published on 28 April 2026 Submitted via Postal Card•
Overall Experience
I have been a client with Personal Choice for the last two years and my wife for six years and during that time I couldn't have asked for better care for myself or my wife, up till her passing last year.
I have been a client with Personal Choice for the last two years and my wife for six years and during that time I couldn't have asked for better care for myself or my wife, up till her passing last year.
↩Reply from Elizabeth Hastings, Registered Manager at Personal Choice Carers at Home
Thank you so much for your kind words, we feel truly privileged to have been able to support and care for you both over all these years, and miss her greatly, and it means the world to us to know you were happy with the support we provided, and that we are now able to also support you, too xx
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Review from Beryl M (Wife of Client) published on 28 April 2026 Submitted via Postal Card•
Overall Experience
We changed to Personal Choice for my husband's care in January 2026. The change made a big difference in our daily living. The carers of Personal Choice are not just professional carers, they treat their clients like family. Our daily living is much calmer now.
We changed to Personal Choice for my husband's care in January 2026. The change made a big difference in our daily living. The carers of Personal Choice are not just professional carers, they treat their clients like family. Our daily living is much calmer now.
↩Reply from Elizabeth Hastings, Registered Manager at Personal Choice Carers at Home
Thank you so much for your kind words! We are delighted to hear that our care has made such a positive difference, it means the world to us to know that he is now being treated with the care and warmth he deserves, and that you both feel more at peace, and look forward to continuing to provide the best possible care for your family xx
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Review from Hayley B (Friend of Client) published on 27 April 2026 Submitted via Website•
Overall Experience
Personal Choice Carers are all Wonderful, they take Great Care of my Lovely Friend, I have seen first hand how they interact with my Friend, and the Great Care they deliver. My Friend is very happy with this Care Company and so are all her Relatives. I would highly recommend Personal Choice Carers,...
Personal Choice Carers are all Wonderful, they take Great Care of my Lovely Friend, I have seen first hand how they interact with my Friend, and the Great Care they deliver. My Friend is very happy with this Care Company and so are all her Relatives. I would highly recommend Personal Choice Carers, and if I needed a Carer this is who I would chose first myself.
↩Reply from Elizabeth Hastings, Registered Manager at Personal Choice Carers at Home
Thank you so much for your wonderful feedback! It means the world to our team that your friend and her family are happy with the care we provide. We always strive to treat everyone with dignity and respect, and we are so pleased to hear that this shines through in our work, we truly appreciate your kind words and recommendation xx
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Review from Michael R (Son of Client) published on 24 April 2026 Submitted via Website•
Overall Experience
Lovely service from Liz and the team. All the girls that go see mum are great and mum enjoys their visits. They flex their approach as mums condition gets a little more complex and help advise us to courses of action that may be taken
Lovely service from Liz and the team. All the girls that go see mum are great and mum enjoys their visits. They flex their approach as mums condition gets a little more complex and help advise us to courses of action that may be taken
↩Reply from Elizabeth Hastings, Registered Manager at Personal Choice Carers at Home
Thank you so much for your wonderful feedback, We are delighted to hear that your mum enjoys our visits and so pleased we are able to adapt so support her changing needs. We take such pride in providing our care, and really appreciate you taking the time to share your kind words xx
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Review from Jenni D (Daughter of Client) published on 14 April 2026 Submitted via Website•
Overall Experience
We were initially concerned that Mum might feel she was losing her independence by having carers come in. In reality, the opposite has happened. She absolutely loves the support, and it's made a real difference to her confidence and day-to-day life. She has built genuine connections with all of the...
We were initially concerned that Mum might feel she was losing her independence by having carers come in. In reality, the opposite has happened. She absolutely loves the support, and it's made a real difference to her confidence and day-to-day life. She has built genuine connections with all of the carers, and they work together as a brilliant team. Everything feels extremely well coordinated, and most importantly, Mum is still very much in control - she calls the shots. They've found a way to make the things she was struggling with feel easy again. She's still doing them, but with that extra support alongside her, she feels more reassured. Communication has also been excellent. We're always kept informed, and it really feels like we're all part of the same team supporting Mum.
↩Reply from Elizabeth Hastings, Registered Manager at Personal Choice Carers at Home
Thank you so much for your wonderful feedback, it really means the world to us that your lovely mum has connected so well, and so pleased that she feels so well supported by our team while feeling confident and empowered in her day-to-day life. We are so pleased that our communication and care have provided you all with such reassurance, thank you again for your beautiful review x
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Review from Nicola P (Daughter of Client) published on 14 April 2026 Submitted via Website•
Overall Experience
Personal Choice Care have been an absolutely fantastic care company whom I fully trust. They provided outstanding care for my mother for five years and have now been caring for my father for the past three years.
Every member of their team is warm, friendly, and genuinely compassionate. They...
Personal Choice Care have been an absolutely fantastic care company whom I fully trust. They provided outstanding care for my mother for five years and have now been caring for my father for the past three years.
Every member of their team is warm, friendly, and genuinely compassionate. They truly understand and respect each individual they care for, always treating them with dignity and kindness. They also show the same level of respect and support to family members, which means so much during difficult times.
I still thank my lucky stars for the day they walked into my parents' home. Their support has meant more to our family than words can express.
↩Reply from Elizabeth Hastings, Registered Manager at Personal Choice Carers at Home
Thank you so much for your beautiful review, We are incredibly touched by you feedback and kind words. It was an absolute honour to care for your mother, and that you have trusted us again with your fathers care. We are so grateful for the trust you have placed in our team over the last five years, and knowing that we have made a difference to your family means the world to us xx
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Review from Trevor R (Son of Client) published on 25 March 2026 Submitted via Website•
Overall Experience
We switched mum to Personal Choice Carers and mum could not be happier. The team are punctual, friendly and professional. They provide updates to next of kin and easy to contact/talk to. They can also flex on times for an 'event' if needed. They clearly explained how they work and how they support...
We switched mum to Personal Choice Carers and mum could not be happier. The team are punctual, friendly and professional. They provide updates to next of kin and easy to contact/talk to. They can also flex on times for an 'event' if needed. They clearly explained how they work and how they support their patients. They provide the best possible service to support their patients but in a way that maintains the patients sense of independence. Competitively priced and I am so pleased we switched to their service. Highly recommended. (Son).
↩Reply from Elizabeth Hastings, Registered Manager at Personal Choice Carers at Home
Thank you so much for your kind words and choosing Personal Choice Carers at Home, we are so pleased to hear that your mum is so happy with the support provided by our team, we pride ourselves on being flexible and professional, so this is great to know this has made a positive difference We truly appreciate your recommendation and look forward to continuing to support your family x
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Review from Dan E (Grandson of Client) published on 18 February 2026 Submitted via Website•
Overall Experience
My Nan has been so happy with the care she has been receiving from Personal choice carers at home. She is now a lot more positive and can't stop saying how much she enjoys their visits. I was concerned that Nan would need to go into a home, but her carers have meant that she can live well in her...
My Nan has been so happy with the care she has been receiving from Personal choice carers at home. She is now a lot more positive and can't stop saying how much she enjoys their visits. I was concerned that Nan would need to go into a home, but her carers have meant that she can live well in her own flat and we have peace of mind that she is being well looked after by carers she really enjoys seeing when we can't be there.
↩Reply from Elizabeth Hastings, Registered Manager at Personal Choice Carers at Home
Thank you so much for your wonderful review! We're so pleased to hear that she is enjoying our visits. It means the world to us that we can help her to stay happy and independent at home, and easing your mind too. We'll keep on spreading sunshine and looking after her with all the care she deserves xx
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Review from Paul F (Son of Client) published on 18 February 2026 Submitted via Website•
Overall Experience
Mum now lives in a retirement home much nearer to me after moving from her home. Where she had carers that I was happy with at the time. After she moved the retirement home management recommended Personal Choice and they have proved so much better than mums original carers.
Communication,...
Mum now lives in a retirement home much nearer to me after moving from her home. Where she had carers that I was happy with at the time. After she moved the retirement home management recommended Personal Choice and they have proved so much better than mums original carers. Communication, advise and the genuine care they have show both to Mum and to me is absolutely brilliant.
Any company is only as good at their staff and all of them, that I have meet, are are probably the best you can get.
↩Reply from Elizabeth Hastings, Registered Manager at Personal Choice Carers at Home
Thank you so much for your lovely review, it really means the world to us! We're really pleased we've been able to look after your lovely mum in the way that she deserves. Our wonderful team put their hearts into everything they do, so it's brilliant to know it's making such a difference to you both x
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Review from Winifred C (Client / Service User) published on 10 February 2026 Submitted via Website•
Overall Experience
When I found myself in need of carers I had no idea what to look for but my neighbour said she'd heard good reports about Personal Carers. I rang and two carers came and explained what I needed to know. I felt very comfortable with them and luckily you could accommodate me at short notice....
When I found myself in need of carers I had no idea what to look for but my neighbour said she'd heard good reports about Personal Carers. I rang and two carers came and explained what I needed to know. I felt very comfortable with them and luckily you could accommodate me at short notice. Best decision I've ever made. Each week I'm given a list of who is coming and at approximately what time. Everyone is so cheerful and helpful they have all made my journey so much easier.
Sadly I feel I shall have to say goodbye soon but will always remember the help and care you have given me. THANK YOU
↩Reply from Elizabeth Hastings, Registered Manager at Personal Choice Carers at Home
Thank you so much for taking the time to leave us such a lovely review, we are so pleased we have been able to support you, and we are so happy for you that you are now on the road to recovery! We've loved getting to know you and supporting you over this time, and hope that you will keep in touch now that you have your independence back again, thank you for trusting us with your care xx
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Review from Dave C (Son of Client) published on 31 December 2025 Submitted via Website•
Overall Experience
Exceptional Care with Heart and Professionalism
We couldn't be more grateful for the outstanding care my dad receives from this service. From day one, the team has shown genuine compassion, attentiveness, and professionalism in every interaction. They treat him not just as a client, but as a...
Exceptional Care with Heart and Professionalism
We couldn't be more grateful for the outstanding care my dad receives from this service. From day one, the team has shown genuine compassion, attentiveness, and professionalism in every interaction. They treat him not just as a client, but as a person-with dignity, warmth, and respect.
The carers are consistently punctual, well-trained, and incredibly kind. They go above and beyond to ensure his comfort and safety, while also engaging him in meaningful conversation and activities that brighten his day. Communication with the service is seamless-responsive, transparent, and always accommodating to our needs.
It's rare to find a care provider that combines clinical excellence with such heartfelt dedication. Knowing my dad is in such capable and caring hands gives our whole family peace of mind. We wholeheartedly recommend this service to anyone seeking top-tier care for their loved ones.
↩Reply from Elizabeth Hastings, Registered Manager at Personal Choice Carers at Home
Thank you so much for taking the time to leave such a lovely review, and thank you for trusting us to care for your loved one. We're so pleased you are happy with the care we provide xx
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Review from E P (Client / Service User) published on 11 December 2025 Submitted via Postal Card•
Overall Experience
I cannot over emphases the excellent care I have had from my carers - nothing is too much trouble for them and I let them all enter my property by themselves in order to wake me up and start my daily routine. They are always perfectly dressed, clean and tidy and always leave me and my home the...
I cannot over emphases the excellent care I have had from my carers - nothing is too much trouble for them and I let them all enter my property by themselves in order to wake me up and start my daily routine. They are always perfectly dressed, clean and tidy and always leave me and my home the same. Everyone is also very chatty cheerful, and observant and I like the way they always contact base with any changes in me, so that all carers are informed. On rare occasion even discreet photos are taken of the problem area.
↩Reply from Elizabeth Hastings, Registered Manager at Personal Choice Carers at Home
Thank you so much for your lovely review, so pleased that we have been able to support you with all your needs, and that you are so happy with your care xx
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Review from Gillian P (Daughter of Client) published on 21 November 2025 Submitted via Postal Card•
Overall Experience
This wonderful team go above and beyond, and standards remain very high. Professional, kind , generous, supportive, caring - they give themselves to ensure the comfort, safety, well-being and dignity of those they care for. They cared for my dear mum for five years and brought so much joy into her...
This wonderful team go above and beyond, and standards remain very high. Professional, kind , generous, supportive, caring - they give themselves to ensure the comfort, safety, well-being and dignity of those they care for. They cared for my dear mum for five years and brought so much joy into her life and also to us as a family. Precious time right to the end. There is not enough praise for them. The bottom line is - they care, really care.
↩Reply from Elizabeth Hastings, Registered Manager at Personal Choice Carers at Home
Thank you so much Gillian for your beautiful review, it was an absolute honour to be part of your lovely mum's life for so very long and we cherish every moment that we spent with her x
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Review from Karen S (Daughter of Client) published on 6 October 2025 Submitted via Website•
Overall Experience
Before the care team came into my father's life, he was often sad, lonely, and frustrated as he tried to navigate the challenges of living with dementia. From the moment they started, everything changed. They didn't just provide care - they truly scooped him up, befriended him, and offered the...
Before the care team came into my father's life, he was often sad, lonely, and frustrated as he tried to navigate the challenges of living with dementia. From the moment they started, everything changed. They didn't just provide care - they truly scooped him up, befriended him, and offered the daily support and reassurance he so desperately needed in a world that can feel uncertain and overwhelming.
They cheer him up, make him laugh, and bring lightness into his days. In difficult moments, they deal with emergencies calmly and with great common sense, giving us as a family real peace of mind. Most importantly, they never forget that my dad is a person with his own aims, interests, and dignity - not just a client.
We will always be deeply grateful for the kindness, compassion, and humanity they bring to his care.
↩Reply from Elizabeth Hastings, Registered Manager at Personal Choice Carers at Home
Thank you so much for your beautiful words, they really do mean the world to us and we feel blessed to be part of his and your families world, his smile and laughter lights up our days too, the most amazing gift he can give us, thank you so much we feel honoured to be part of his life xx
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Review from Glenys P (Daughter of Client) published on 27 May 2025 Submitted via Website•
Overall Experience
Every carer who visited my Mum treated her with the utmost respect. They never hurried her and were always encouraging. They paid her compliments and remembered her on her birthday and at Christmas with gifts and cards.
The carers were supportive of the whole family often going above and beyond....
Every carer who visited my Mum treated her with the utmost respect. They never hurried her and were always encouraging. They paid her compliments and remembered her on her birthday and at Christmas with gifts and cards. The carers were supportive of the whole family often going above and beyond. They were amazing when things took a downward turn, giving sound advice regarding Mums ongoing care. On occasions when an ambulance was required they took charge relieving family of that additional stress.
Cant recommend them highly enough.
↩Reply from Elizabeth Hastings, Registered Manager at Personal Choice Carers at Home
Thank you so much for your kind review, we are so pleased we were able to support with everything when needed, your words really mean the world to us thank you x
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 March 2020
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
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Meet the Team (14)
Elizabeth HastingsJob Title Registered ManagerJoined 2013
After looking after my mum, who had Multiple Sclerosis and after many talks and discussions with Caroline (who at the time had cared for my mum), I...
After looking after my mum, who had Multiple Sclerosis and after many talks and discussions with Caroline (who at the time had cared for my mum), I decided to move forward to setting up our own care company. I felt that this way, Mum could get the care she needed, deserved and had been unable to receive elsewhere. With Caroline by my side, Personal Choice Carers at Home was born in 2013.
At present, we have a team of 17 lovely carers, which is growing, and we look after some wonderful people.
We have also met and worked with some lovely people over the years, and each one individually has a special place in our hearts. Some of the carers that joined us have moved on to further their careers, and others due to life changes, but we never forget the support they gave us and the joy they brought to the people they helped care for. Each one of them has brought their special qualities to help make the company what it is today.
Every day is different, the passion and love that we have for our work has grown, and we are very proud of our little company. I don’t think we ever expected it to grow as much as it has, but the good thing is that we keep our ethics and morals to what they were at the beginning.
Each Service User has their care plan tailored to suit their needs and requirements. We always want to ensure that we keep the personal touch.
I feel that the families we have met, the service users we visit and of course all of the Carers who have worked alongside us, have all become a part of an extended family.
Mum is no longer with us, but it gives us comfort to know that her Legacy of helping others will always be with us x
Caroline AbbottJob Title Care ManagerJoined 2013
I have been working in care now for over 20 years and love the work I do. It isn’t an easy profession at times and can be very hard, but it is...
I have been working in care now for over 20 years and love the work I do. It isn’t an easy profession at times and can be very hard, but it is extremely rewarding.
I met Liz whilst looking after her mum at a time in my life when I felt that I wanted a little more. After many talks and long discussions, in 2013, Personal Choice Carers at Home was established.
We started, just Liz and I, visiting a couple of service users, but then it seemed that word got around, and we were getting more work; we soon found ourselves employing our own members of staff.
The rest is history, really. All these years later, we have an amazing team of 17, and we all work together to keep everything consistent in all of our calls.
We pride ourselves on our work and make every effort to ensure that all our Service Users are comfortable and happy with our Service. We chose the name Personal Choice because we really make every effort to tailor our services to our service users’ needs.
Allison GarrettJob Title Lead Care AssistantJoined 2013
After many years of working full-time and managing in retail, I had two beautiful boys. I changed from full-time to part-time to try and fit my...
After many years of working full-time and managing in retail, I had two beautiful boys. I changed from full-time to part-time to try and fit my working life around them.
After listening to a radio show one day, I started to think more and more about changing my Career and going into care. I’d heard on this show that some Carers used to “step over the post” on their way into their Service users' houses because they “didn’t have time” to pick it up and hand it to the lovely people they were looking after!
There were other things mentioned on the show, and I couldn’t believe how a service that was meant to be looking after people and caring, really wasn’t meeting the mark. It played on my mind!!!
One day, in the school playground, I was talking to one of the other mums. She was telling me about her sister-in-law, who had recently started her own care company because the care her mother had been receiving was not as attentive as she felt it could be.
She gave me her sister-in-law's phone number, and I gave her a call!!
The sister-in-law was Liz, and that’s how I met up with her and Caroline!
After talking for a while and explaining I’d never done professional caring, we all decided that we would give each other a go!!
That was THIRTEEN YEARS ago!
I love my job. I love the people I help care for, and I get on well with the rest of the team.
Not only am I fully trained now, but I have also obtained my NVQ 2 certificate and my NVQ 3.
One of the main things I love about my job is knowing that I am making a difference in people's lives at really difficult times in their lives. We are all one big happy family and treat our Service Users in the way that we would all want our parents to be treated. With respect and dignity.
Lynne PoppsJob Title Care Co-ordinatorJoined 2014
I started working in Care in 2004, where I met Caroline, working for a 'big' care company. Looking for a change, Caroline introduced me to Liz, and I...
I started working in Care in 2004, where I met Caroline, working for a 'big' care company. Looking for a change, Caroline introduced me to Liz, and I joined Personal Choice Carers at Home.
I loved the way all Service Users' care plans were person-centred, and all looked after so well. I just kept thinking this is how all Service Users should be cared for.
I joined Personal Choice Carers at Home in 2014 and haven't looked back. I thoroughly love my job, and have great friendships with everyone I work with x
Emma StylesJob Title Advanced Care AssistantJoined 2016
I’ve always been in a job and loved working. I’ve tried everything over the years, but never really knew what I wanted to do.
In 2016, I saw a...
I’ve always been in a job and loved working. I’ve tried everything over the years, but never really knew what I wanted to do.
In 2016, I saw a job vacancy for Personal Choice Carers at Home. I applied and was invited along for an interview. I got the job. Soon, all my training was completed, and I was out and about in the community.
It’s great that we care for people in their own homes, and as all of us carers are based in and around Wickford, it’s lovely as there is always someone about if we need any assistance.
I love the fact that we give our service users their independence wherever possible. All their care packages are different so that they suit the individuals’ needs.
I’m always keeping up to date with my training, which helps because it’s always good to have extra knowledge about everyone’s conditions.
I’ve never looked for another job since I’ve worked here.
I have met some lovely people over the years, and it’s been a pleasure getting to know them and their families.
I love hearing their stories about their history and lives.
I’m so happy in my work, and it’s so lovely knowing I help make such a difference in our Service Users’ lives.
Natasha SmithJob Title Senior Care AssistantJoined 2017
After having my second child, I started looking for another job that I could fit around my family life.
That's when I came across Personal Choice...
After having my second child, I started looking for another job that I could fit around my family life.
That's when I came across Personal Choice Carers. I met Liz and Caroline, who both put me at ease as I had never worked in Care before. I'm still here 9 years later, fully trained. I was able to obtain my Level 2 & 3 Health & Social Care qualification.
Care is the most rewarding job I have ever had, helping someone to live at home as independently as possible
Kate FrostJob Title Advanced Care AssistantJoined 2017
After working as a hairdresser for 16 years, I left to have my two beautiful children. I spent many happy times with them growing up, and when they...
After working as a hairdresser for 16 years, I left to have my two beautiful children. I spent many happy times with them growing up, and when they had both started at school full-time, I decided, being a very active person, that I needed to do more with myself.
I started to look at jobs and came across an advert on Facebook from a company called Personal Choice Carers at Home, they were looking for Carers in the Community and were based locally in Wickford.
I had a little chat with myself and thought, "Yes, I could do that" It sounded like something I would enjoy. I'm a happy, caring and fun-loving person, and I love to make people happy. I have always been a natural when it comes to helping and understanding someone who may be unhappy or have difficulties, and I have always been told that one of my qualities is that I am able to lift people up when they are down. So... I applied for the job.
On the day of the interview, I was so nervous. Everyone thinks I'm full of confidence because I am often found in the middle of crowds, but deep down, that isn't always the truth.
I went to meet Liz and Caroline, and immediately they made me feel at ease.
I came out of the interview with a big smile on my face. I had been offered the job. Shortly after, I started my training and then, once qualified, I was out doing a job that I've grown to love.
Eight years on and I'm still here. Every day is different and sometimes can be a challenge. But to this day, I'm still happy with my decision. My hours fit perfectly around my kids and my family, and I feel so fulfilled in my work.
Sharon WheelerJob Title Care AssistantJoined 2022
My name is Sharon Wheeler, and I am a Care Assistant for Personal Choice Carers at Home. I’ve been working here since 2022.
After leaving school, I...
My name is Sharon Wheeler, and I am a Care Assistant for Personal Choice Carers at Home. I’ve been working here since 2022.
After leaving school, I went into hairdressing and enjoyed 28 years working in the same salon. Unfortunately, they ceased trading, and at the same time, my personal circumstances changed. This made me rethink my career options.
My daughter had recently started caring for Personal Choice Care at Home and was coming home from work excited and telling me all about it. It sounded like something I could do. I’m so comfortable working with people and love to help if I can.
I contacted Liz and Caroline, and soon I began my training. I qualified a little over 3 years ago now, and I have been working full-time since and haven’t looked back.
I absolutely love my job and find it so rewarding!
Freya ThomasJob Title Care AssistantJoined 2022
I’ve worked at Personal Choice Carers at Home since 2022, and I’ve loved every single moment. I joined after leaving school feeling unsure about what...
I’ve worked at Personal Choice Carers at Home since 2022, and I’ve loved every single moment. I joined after leaving school feeling unsure about what I wanted to do, but it didn’t take long for me to realise that caring is exactly what I’m meant to do.
Personal Choice really does feel like my second family. I absolutely love my job and what I do. Being able to go into each service user’s home and help them feel safe, comfortable, and happy is so rewarding. I love chatting with them, hearing about their lives, and listening to all the amazing stories they have to share. I’ve grown so much as a person because of the people I work with and care for.
Alongside my role at Personal Choice, I also work at Broomfield Hospital as a Healthcare Assistant. I’m learning so many new things every day and gaining skills and confidence, which I really enjoy bringing back into my community care work to support service users in the best way possible.
When I’m not working, I love spending time with my friends and family, going on holiday, and keeping active with running and exercise.
Amy FlowersJob Title Care AssistantJoined 2022
Amy comes from a background where she trained and qualified as a Makeup Artist and Beautician, but has now joined us in helping our lovely Service Users.
Melisha IngletonJob Title Care WorkerJoined 2022
My name is Melissa, and I am a hairdresser by trade, but have dipped in and out of the care industry for years.
During COVID, my grandparents became...
My name is Melissa, and I am a hairdresser by trade, but have dipped in and out of the care industry for years.
During COVID, my grandparents became unwell and could no longer look after themselves, so I took on the role as their carer.
Helping them inspired me to go back into the care industry, and after some amazing years spent with them, I decided to look for a job. This is when I found Personal Choice carers at home.
From the very moment I started working with these lovely ladies, I instantly felt at home. Everyone takes such pride in their work and truly puts in their best efforts to support and care for our service users.
We have such great communication and work so well with each other as a team. I have never been happier in a work environment.
I feel like all our team and service users are one big family.
Rebecca GallimoreJob Title Care AssistantJoined 2022
After beginning my nursing degree at university, I was keen to find a role that would complement both my studies and my family life. Although I had...
After beginning my nursing degree at university, I was keen to find a role that would complement both my studies and my family life. Although I had limited experience in care at the time, I approached the opportunity with an open mind and a genuine desire to learn. From the very start, I discovered how rewarding care work can be, and it quickly became something I truly enjoy.
I feel very fortunate to work alongside such a supportive team, and to care for such lovely service users, who make every day meaningful and fulfilling. Being able to make a positive difference in people’s lives is something I take great pride in, and I continue to grow and develop my skills through both my work and my studies.
Sophy LivermoreJob Title Care workerJoined 2024
I have been working for Personal Choice Carers for over a year now and have never looked back. I already had a background in care and rehabilitation,...
I have been working for Personal Choice Carers for over a year now and have never looked back. I already had a background in care and rehabilitation, which I loved, and before that, I worked in a hospital. One of my roles there was setting up all the allied health professions so they had a bank team within the hospital to save on agency costs. I asked to shadow them, and it was from that point that I knew I wanted to work closely with people. I found my purpose, I thrive on helping others, caring for others and empowering them to see their potential and live their best lives.
It was very quickly, when I started working for Personal Choice Carers, that I knew I had made the right choice. I love how they run things, I love how they care, and that really shone through. The managers are so supportive, and always look after the staff, they care so much about the service users. I feel at home being a part of such an amazing team. We all work well together and our service users are always our priority.
Every day, we are constantly learning so we can provide the highest quality of care to our lovely service users. I like to bring a little sunshine to everyone's day and try to treat people as I would like to be treated.
Sue LetchJob Title Care WorkerJoined 2025
I first got to know Personal Choice Carers when they started looking after my mum, who was living with Dementia. From the very beginning, the care...
I first got to know Personal Choice Carers when they started looking after my mum, who was living with Dementia. From the very beginning, the care team felt like they were family. They were kind, patient, and always went the extra mile to make sure my mum was comfortable and happy.
Their support made such a big difference to our lives that I decided I wanted to be part of that same caring team.
I've now been working with Personal Choice for about six months, and it's been such a rewarding experience. Everyone on the team is thoroughly trained and truly dedicated to the people we care for.
I'm learning more every day, from both my colleagues and the amazing Service Users we support. It means a lot to be able to give back to help others to feel safe, supported, and valued just like they did for my mum x
Frequently Asked Questions about Personal Choice Carers at Home
How many Carers does Personal Choice Carers at Home employ?
Personal Choice Carers at Home employs 17 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Personal Choice Carers at Home to verify any information. View our terms and conditions. Personal Choice Carers at Home has an Enhanced Service -what an Enhanced Service includes.
