Riann Care

367 Bitterne Road, Bitterne Village, Southampton SO18 5RR
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9.1 4 Reviews
  • Riann Care, Southampton
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Care Provided by Riann Care

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £22

Fees subject to change and will be discussed with you before your care begins. Live-in care fees are dependant on personal needs and will be discussed with you before your care with us begins.

These prices are only a guideline, please contact Riann Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Riann Care

Person in charge

  • Lorraine Ive (Nominated Individual)
Are you the Owner/Manager of Riann Care? View your Advertising Options

Riann Care Reviews (4)

9.1

Riann Care has a Review Score of 9.1 (9.083) out of 10, based on 4 reviews in the last 2 years.
Over all time Riann Care has 4 reviews.

Overall Experience
  • 3
  • 1
  • 0
  • 0
  • 0
Date Published
  • 4
  • 0
  • 2
  • 4
  • 0
Reviewer Connection to Riann Care
  • 2
  • 2
Total of 4, showing 1-4
Review from J M (Client) assisted by family/friend published on 12 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My carer does not hassle me and speaks in a quiet and respectful way. I like the fact that she talks to me some of the time. She helps me to make dinner and is willing to try anything I ask her to do. I enjoyed teaching my helper how to cook from scratch. I liked the fact that I can trust her to just
get on with things.
Reply from Lisa Clark, Office Manager at Riann Care

Thank you for your review, it is of great value to us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carol S (Daughter of Client) published on 9 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Riann Care looked after my mother at end of life. The carers were very efficient and kind. When I had to change times or length of visit this was dealt with immediately. They really helped and supported us through a difficult time. They went above and beyond. I highly recommend this company.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R R (Client) published on 14 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You need another category i.e very good. We are all frail human beings and cannot be excellent all the time but that is the category I will use to describe the service Riann care offers, as 'good' is not enough.
All the carers I have met have been delightful, willing to take on any task that requires
their support and unfailingly cheerful. They are now part of my life.
Reply from Bianka Seanor, Business Development Manager at Riann Care

In response to your fantastic review we would like to send heartfelt thanks from all at Riann Care. It is of the utmost value to us to know we are reaching or indeed exceeding the expectations of our clients. We are meticulous in ensuring all our care team are highly trained, competent and most of all compassionate, we are committed to delivering a first-class standard of care to all our clients. Again, our thanks for recognising the dedication of the Riann Care team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S J (Daughter of Client) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and I have been extremely grateful for the consistently high level of care, kindness and compassion shown by all staff at Rhian Care. The manager and her staff supported and provided palliative care for my father, often going “ above and beyond” what would have been expected and have been,
and continue to be, a huge support for Mum. The team who visit her now have been instrumental in “getting her back on her feet” after a serious illness and nothing is too much trouble. Office support from the office manager is excellent too and she is always there to help with any queries.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.1 (9.083)

Overview of Review Score

The Review Score of 9.1 (9.083) out of 10 for Riann Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Riann Care is calculated as follows: ( (21 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 24 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Riann Care is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Riann Care

What Type of Services does Riann Care offer?

Riann Care offers Home Care.

How many Carers does Riann Care employ?

Riann Care employs 23 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Riann Care to verify any information. View our terms and conditions. Riann Care has an Basic Service - more info.