Riann Care

367 Bitterne Road, Bitterne Village, Southampton SO18 5RR
Review Us
9.6 8 Reviews
  • Riann Care, Southampton
Founded in 2021, Riann Care has an excellent team of compassionate carers who are dedicated to providing care with kindness every day. Each member of staff at Riann Care has a drive to create positive impact to the people they care for, with compassion and genuine care.

Riann Care provides care to Southampton and surrounding areas. Don't hesitate to contact Riann Care if you are unsure if your area is within reach.

The team offers personal care, social and domestic care and live-in care services. Each is designed around the individual's unique needs and preferences with the aim of promoting independent and comfortable living.

Care Provided by Riann Care

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £22 – £34
  • Weekly Live-in Care Fees: £1400 – £1500

Fees subject to change and will be discussed with you before your care begins. Live-in care fees are dependant on personal needs and will be discussed with you before your care with us begins.

These prices are only a guideline, please contact Riann Care to find out the exact price for your requirements.

Contact Riann Care to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Riann Care to get a personalised quote.

Good to Know

Owner

  • Riann Care
  • Privately Owned

Person in Charge

  • Lorraine Ive (Nominated Individual / Owner / Director )
9.6

Riann Care has a Review Score of 9.6 (9.567) out of 10, based on 8 reviews in the last 2 years.
Over all time Riann Care has 8 reviews.

Overall Experience
  • 7
  • 1
  • 0
  • 0
  • 0
Date Published
  • 8
  • 4
  • 4
  • 8
  • 0
Reviewer Connection to Riann Care
  • 5
  • 3
Total of 8, showing 1-8
Review from Lynda A (Client) published on 9 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the service efficient and empathetic to my needs. The caring staff were both extremely friendly and very good at their work. I would not hesitate to recommend Riann Care to anyone in need.
I also found them extremely good value for money.
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Review from A C (Daughter of Client) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Riann Care helped us to plan and begin the care journey with my dad - talking to him and understanding exactly what his needs were right now, and helping us to have a plan in place for future as things changed. They were on hand to give frank and honest advice, always treated dad with the utmost respect
and gave us advice on health conditions and how to manage them. They were always on the end of the phone, nothing was too much trouble and they always went above and beyond. Lorraine's passion for what she does running this company is obvious and her team is hand picked to reflect that too. I can not recommend them highly enough and wouldn't heistate to tell anyone beginning their care journey or looking for some information or advice to get in touch with them. Thank you all so much for your help with dad - it meant so much.
Reply from Lorraine Ive, Director at Riann CareThank you so much, your kind words are really appreciated.
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Review from C B (Daughter of Client) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the live-in care team enough for the care they provide to my father.


They are kind, attentive, and genuinely caring. They respond quickly to any need and never make anything feel like a burden. Their communication is clear and reassuring, which gives real peace of mind.


What stands

out most is how often they go beyond what is expected. They always put my father's dignity, comfort, and wellbeing first. They treat him as a person, not a task.


Knowing he has consistent, 24-hour care from people who truly care makes an enormous difference to our whole family. We trust them completely.


I would highly recommend this care team to anyone looking for reliable, compassionate, live-in care.

Reply from Lorraine Ive, Director at Riann CareThank you so much, it is absolutely our pleasure to help.
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Review from A H (Daughter of Client) published on 16 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We've been using Riann Care now for over 18 months to assist my Mother with her post stroke mobility problems.


We decided to select a team of 4/5 for continuity. This has worked well. They are incredibly kind, reliable, professional & age appropriate. The Agency has been flexible with any changing

care plan needs. There is solid back up from the office, communication is good and have responded well in any emergency.


My Mum enjoys their company & has formed relationships with each care giver. Trust is essential as I'm not local, and am confident that my Mother is in safe hands.


We are very grateful to have found such a lovely group of dedicated carers, and would certainly recommend Riann Care.

Reply from Lorraine Ive, Director at Riann CareSincere thanks for your kind words, this means so much to us all at Riann care.
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Review from J M (Client) assisted by family/friend published on 12 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My carer does not hassle me and speaks in a quiet and respectful way. I like the fact that she talks to me some of the time. She helps me to make dinner and is willing to try anything I ask her to do. I enjoyed teaching my helper how to cook from scratch. I liked the fact that I can trust her to just
get on with things.
Reply from Lisa Clark, Office Manager at Riann CareThank you for your review, it is of great value to us.
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Review from Carol S (Daughter of Client) published on 9 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Riann Care looked after my mother at end of life. The carers were very efficient and kind. When I had to change times or length of visit this was dealt with immediately. They really helped and supported us through a difficult time. They went above and beyond. I highly recommend this company.
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Review from R R (Client) published on 14 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You need another category i.e very good. We are all frail human beings and cannot be excellent all the time but that is the category I will use to describe the service Riann care offers, as 'good' is not enough.
All the carers I have met have been delightful, willing to take on any task that requires
their support and unfailingly cheerful. They are now part of my life.
Reply from Bianka Seanor, Business Development Manager at Riann CareIn response to your fantastic review we would like to send heartfelt thanks from all at Riann Care. It is of the utmost value to us to know we are reaching or indeed exceeding the expectations of our clients. We are meticulous in ensuring all our care team are highly trained, competent and most of all compassionate, we are committed to delivering a first-class standard of care to all our clients. Again, our thanks for recognising the dedication of the Riann Care team.
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Review from S J (Daughter of Client) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and I have been extremely grateful for the consistently high level of care, kindness and compassion shown by all staff at Rhian Care. The manager and her staff supported and provided palliative care for my father, often going “ above and beyond” what would have been expected and have been,
and continue to be, a huge support for Mum. The team who visit her now have been instrumental in “getting her back on her feet” after a serious illness and nothing is too much trouble. Office support from the office manager is excellent too and she is always there to help with any queries.
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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.567)

Overview of Review Score

The Review Score of 9.6 (9.567) out of 10 for Riann Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Riann Care is calculated as follows: ( (45 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Riann Care is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 = 4.65
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Oct 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (3)

Lorraine

Lorraine Ive

Job Title: Director/CEO Joined: 2021

Lorraine has 40 years of experience working in the care sector. She worked her way up from a carer into management roles and has 23 years of experience in management.


Lorraine is passionate about providing care support for people with their best interests as a top priority, which is why she opened Riann Care.

Susie

Susie

Job Title: Care Coordinator Joined: 2024

Susie plays a key role in ensuring our clients receive the highest-quality care, every day in every way.


Her dedication, compassion, and organisation keep everything running smoothly behind the scenes.

Elaine

Elaine

Job Title: Office Administrator Joined: 2025

After being made redundant and taking a few months off, I wanted to do something different to make a difference.


I had this opportunity to work in the care sector - something I had never done before - and I have never looked back.


I absolutely love my job. I enjoy reaching out to the clients and the lovely team we have at Riann Care.

Frequently Asked Questions about Riann Care

How many Carers does Riann Care employ?

Riann Care employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Riann Care to verify any information. View our terms and conditions. Riann Care has an Enhanced Service - more info.