Berkshire Care Ltd

33 Sorrel Drive, Warfield, Bracknell, RG42 5AB

Berkshire Care Ltd
Berkshire Care Ltd
Berkshire Care Ltd

Berkshire Care are specialists in the provision of care in the home. The service is built around the individual needs of each client and is delivered by a handpicked team of professional and experienced carers.

Every member is fully qualified and undergoes regular training as required to meet Care Quality Commission Standards.

Berkshire Care understand that support can be required for many varied reasons, from long-term conditions to needing a helping hand. Services include: meal preparation, personal care, prompting of medication, managing correspondence and appointments, as well as household tasks.

Berkshire Care offer free no obligation assessments of your care needs in order to understand and create a support routine to suit your individual requirements and budget.

Owner : Berkshire Care Ltd

Person in charge: Julie Fraser (Registered Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 14

Services Offered: Adult Care (18+) • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Berkshire Care Ltd: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

8.3 Berkshire Care Ltd has a Review Score of 8.3 (8.333)

The Review Score of 8.3 (maximum of 10) for Berkshire Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Berkshire Care Ltd in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.833 for Berkshire Care Ltd is calculated as follows: ( (35 Excellents x 5) + (7 Goods x 4) ) ÷ 42 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 3.5 Points relating to the number of positive Reviews for Berkshire Care Ltd is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Berkshire Care Ltd?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Berkshire Care Ltd

  • Client / Service User
    4
  • Son of Client/Service User
    2
  • Daughter of Client/Service User
    1

Both myself and my mother are extremely pleased with the excellent standard of care she receives. She receives 2 calls every day. The carers are always punctual and nothing is too much trouble for them. I have peace of mind when I am away knowing that mum is receiving the best possible care. Also before they leave they just check she doesn't need anything else. Thoroughly satisfied with this agency.

How likely would you be to recommend Berkshire Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Berkshire Care Ltd have been looking after my mother for the last 4 weeks, with 3 visits per week. Each weekly visit has involved the same staff member, which has provided consistency of care and allowed an effective relationship to build up quickly between my mother and the carers. The carers have been punctual and polite, and have carried out their duties calmly and without fuss. I would not hesitate to recommend the agency to anyone in need of similar care.

How likely would you be to recommend Berkshire Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Julie Fraser, Director at Berkshire Care Ltd responded to this review on 16 Feb 2017:

Thank you very much for taking the time to review Berkshire Care. I will pass on your comments to the team.

Carers are very good they take me out walking and help me everyday.

How likely would you be to recommend Berkshire Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Berkshire Care have been helpful with my washing, shopping and helping me keep the flat clean. The ladies are helpful and friendly towards me.

How likely would you be to recommend Berkshire Care Ltd? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

I find Berkshire Care Ltd very friendly and helpful, they look after my dad very well. It makes his life a lot easier and he seems very happy. They even help with appointments. I would recommend these carers to anyone looking for the best. They keep me up to date and informed with everything.

How likely would you be to recommend Berkshire Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I find my carers very professional and prompt. They make me smile.

How likely would you be to recommend Berkshire Care Ltd? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

I have found Berkshire Care Ltd very good. They are nice and caring. I feel like they are my friends and I can have a laugh with them. I can't fault them.

How likely would you be to recommend Berkshire Care Ltd? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Good

Treated with Dignity: Good

Value for Money: Good

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