Audley Care Mote House

Audley looked after both my parents for several years and provided an excellent level of care and support for them, enabling them to live relatively independently for much longer than we expected. The carers were always kind, thoughtful, took time to get to know them and understand their needs, and earned their trust. The ability to increase (and occasionally decrease) the number of daily visits as their care needs changed was very helpful, and we always found the team responsive and quick to flag any issues that arose. The set up at Mote House is fantastic and I'm very grateful for everything Audley did to ensure my parents were safe and able to enjoy the best quality of life possible.

Audley Care came to me twice a day to help me when I needed some practical support when I came out of hospital. They were friendly, polite and professional doing the job they were booked for. I will have them again if I need help also recommend them to others.

It is so comforting to know that my friend is receiving all the care she needs in the comfort of her own home. All the care office staff and all the carers who visit are extremely good at what they do. Thank you Audley Care Mote House for always providing such a caring and loving service.

The care and support from the whole team we have received has been exemplary and I feel we could not have chosen a better care provider.

The ladies helping Mum are cheerful and attentive to her needs. Obviously, some of the carers have a greater awareness of individual needs and some certainly go the extra mile.

All of Mum's carers seem to genuinely care for her and have built a good rapport with her over time. They have always tried to make her comfortable and treat her well. They also communicate with us, her family when they need to and are proactive in making sure that her needs are met.

My cleaner was very punctual and accomplished all that I asked her to do, and was very chatty and pleasant.

I found the service and experience of the carers very good and willing. Overall help extremely helpful.

I would fully recommend them.

Recently my optician told me that I needed an operation on both my eyes. I made arrangements to have these done at a nearby hospital. I then turned to Audley Care to see if they could provide transport for me to and from the hospital and a chaperon to be with me in the hospital. This they agreed to do. On the days in question all went according to plan and the companionship meant my mind did not dwell on what was to come! I would not hesitate to contact them again if a similar situation arose.

Mum received excellent care from cheerful, respectful and affectionate carers. I could not fault the attention they gave to her physical and emotional needs. They were an enormous support to both my mother and I. All the carers we met were wonderful but I would like to give particular thanks to two members of staff in particular who we met most.

Very helpful and friendly carers.

I am very happy with all my carers who are thorough and pleasant to deal with.

The carers are very kind and helpful. I enjoy the events at Mote House. I'm very happy when my carer comes to pick me up or bring me back home.

Communication is occasionally difficult, at weekends when numbers of staff/management are restricted.

Thank you!

All the carers are extremely well-mannered and professional in the way they support and care for my mother. They are always cheerful and engage with her sense of humour. They have helped her both at home and in attending appointments and shopping for her.

Audley Care Mote House has provided highly competent and professional service to my mother, with thanks.

The whole family have been very impressed with the service and expertise provided by Audley Care from the office staff to the very caring carers. Thank you all.

Some carers are seen to be better than others eg one carer, in particular, is above expectations.