Caremark Harrogate

13 Bower Road, Harrogate HG1 1BB
Review Us
8.9 23 Reviews
  • Caremark Harrogate, Harrogate
Arranging care for a loved one, or yourself, can be stressful. Caremark Harrogate are there to help guide you through the process, and will do it with a cheery smile!

The team at Caremark Harrogate will help you stay safe, happy and comfortable in your own home. They do this by designing a tailored care service just for you. This starts with them meeting you so that they can understand your care needs and get to know you as a person. They can help you in all sorts of ways, from providing a live-in carer and round the clock care, to occasional support with domestic tasks or companionship.

The care assistants are hand-picked for their caring nature, empathy and sense of humour. They will bring you joy and laughter whilst they care you and support you to stay independent.

The office team are there to plan your care, as well as supporting and training the care assistants to give you the best service possible.

If there’s anything you want to talk about, please feel free to give them a call or visit their office.

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £30.80

These prices are only a guideline, please contact Caremark Harrogate to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Paul Harvey-Matthews (Director)
Total of 23, showing 21-23
8.9

Caremark Harrogate has a Review Score of 8.9 (8.941) out of 10, based on 3 reviews in the last 2 years. Over all time Caremark Harrogate has 23 reviews.

Overall Experience

  • 15
  • 7
  • 0
  • 0
  • 1

Date Published

23
0
0
3
20
Overall Experience  Overall Experience 5.0 out of 5

All staff and management I have found are kind, supportive and encouragement at this very difficult time for my mother (the client) my sister and myself often going the extra mile to help us.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The carers treat issues professionally. Some calls are missed by the carers however, this was addressed. some carers are more professional than others and all communication is dealt with efficiently.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

Carers are pleasant, very helpful and willing. Help with mealtimes, washing, laundry, general cleaning, shopping.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.9 (8.941)

Overview of Review Score

The Review Score of 8.9 (8.941) out of 10 for Caremark Harrogate is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.941 for Caremark Harrogate is calculated as follows: ( (16 Excellents x 5) + (1 Goods x 4) ) ÷ 17 Ratings = 4.941

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Harrogate is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2023

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (1)

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Meet the Team (3)

Paul

Paul Harvey-Matthews

Job Title: Director

Joined: 2022

I’m the franchise owner, here at Caremark Harrogate.


After university, I volunteered in a care home and loved it so much that I knew that care and support were where I belonged. Nearly thirty years later, I can definitely say it was the right decision. More recently, in July 2022, I had the opportunity to purchase Caremark Harrogate.


Since then, as a team, we have been focussing on developing the services we provide and building a strong business. I’m really proud to be able to create jobs for local people and to help them provide brilliant care and support services.


If I’m not working, I’m often in the garden or the kitchen – ideally cooking fresh veg grown in my garden.

Ben

Ben Harvey-Matthews

Job Title: Director

Joined: 2023

I’m Ben, and I am a co-director at Caremark Harrogate.


I have run my own business for over 15 years. I have always been focused on the wellbeing of other people – which I have done in other ventures – and so when the opportunity to run Caremark in Harrogate was available to me, it was something that felt like a natural progression.


I like to be busy, and am always doing something! I love gardening, decorating, arts and travel. Canada is my favorite country to visit!

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Nicola Kitson

Job Title: Registered Care Manager

Joined: 2023

I joined Caremark Harrogate in 2023 as Field Care Supervisor after seeing what a wonderful company this was when my daughter carried out her work experience here.


I originally started my working career in care at the age of 16 whilst I was studying at college. My career to date post college has included working as a deputy manager within a Care Home in York and also working as a nurse for Bupa.


My education didn’t finish after leaving college as further down the line I went onto study Nursing and Midwifery at University whilst also raising a young family.


I find my role here at Caremark Harrogate very rewarding, I like to be able to meet our customers and their families enabling me to ensure I can match the perfect care assistant and plan person centered care.


I specialize in supporting customers and their families through End of life Care.

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