Manorcourt Homecare (Brooke)

Very satisfied.

Good.

Very happy.

I have never been let down by a non-attendance of a carer and in current months, with Covid still persisting, they have had to struggle.

I have visited as a friend regularly over many years and have become well acquainted with the system of care - some carers are conscientious/willing to help, others overlooking areas of need concentrating on electric recordings of notes, not so accessible or informative as written. Rotation of different carers doesn't work, there is no continuity and information is not passed on, one following carer doesn't know what the previous has done, or what he/she needs to do! There seems to be no overall communication to caring staff.

Service is very difficult now with shortage of staff. Times and carers on rota are never the time or person that turns up in the evening.

Carers are friendly and polite and respect Mum's and our wishes.

The timing of visits is the only problem, but I appreciate the problem here. Most carers do carry out all my requirements, which can hold them longer than they allowed time.

All staff are very pleasant.

Admin leaves much to be desired particularly local management.

Really nice people.

I am very well looked after. I find their company very good. They do everything I need. I rate them to be excellent.

Overall, I am very happy with the standards of care I receive. My problem is with timings of visits. Sometimes I have an early morning call, late lunch and early tea then late bed, for example, the other day, I was up at 07:15, lunch was 11:45, tea was 15:00 and bed was 21:10. I do appreciate that rostering is difficult, but I would prefer later tea and earlier bed. I do know that carers can get held up at previous calls.

Excellent care from friendly, competent staff. On my husband's behalf, I wish to convert my thanks to all the loving, cheerful care he has received.

Satisfied with the care I receive, but charging double for all bank holidays, I think is extortionate.

Always visit, generally, on time. Most carers will do shopping.

Level of care varies between the staff. I feel at times insecure due to lack of information of staff changes and times. Schedules are not always sent and therefore feel insecure at night when I did not know who was coming through the door.

Friendly, helpful, reliable, cheerful and prompt.

Highly recommend. All staff, from management to carers are helpful, attentive, always ready to listen and fit into my routine. I wish to thank them from the bottom of my heart.

I am unhappy with the timing on many of the weekly rotas I receive. It would be more satisfactory if visits could be around 9 am rather than 7.30 am or, particularly, 10.30 am. It can be inconvenient.