Manorcourt Homecare (Brooke)

Amelia House, Brooke Industrial Estate, Norwich Road, Norwich NR15 1HJ
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9.5 50 Reviews
  • Manorcourt Homecare (Brooke), Norwich
Manorcourt Care offer a versatile range of domiciliary services, helping adults to pursue more fulfilling lifestyles and supporting their decisions. Examples of care packages that are available include personal care, respite, live-in care, a pop-in-service, meal preparation and occupational therapy. The brand is recognised in many regions and supports the professional development of all staff.
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Care Provided by Manorcourt Homecare (Brooke)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Please contact the agency
Committed to delivering high-quality Home Care at affordable rates. The cost of Home Care depends on the type of support you need, how frequently it's required, and your location. Our services range from brief visits to 24-hour Live-in Care. If your situation is more complex and requires two carers per visit, we can accommodate that and provide an appropriate cost estimate.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Tamsin Cannon (Acting Branch Manager)

Manorcourt Homecare (Brooke) Reviews (50)

9.5

Manorcourt Homecare (Brooke) has a Review Score of 9.5 (9.456) out of 10, based on 9 reviews in the last 2 years.
Over all time Manorcourt Homecare (Brooke) has 50 reviews.

Overall Experience
  • 30
  • 10
  • 9
  • 1
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Date Published
  • 50
  • 1
  • 1
  • 9
  • 41
Reviewer Connection to Manorcourt Homecare (Brooke)
  • 34
  • 7
  • 3
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  • 2
  • 1
Total of 50, showing 21-40
Review from Ronald H (Client) published on 11 July 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very satisfied.
Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your review, I will forward this on to my team.

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Review from A S (Client) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Good.
Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your review, I will forward this to my team.

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Review from B T (Client) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
OK.
Very happy.
Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your lovely review, I will forward this to my team.

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Review from Richard C (Client) published on 22 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have never been let down by a non-attendance of a carer and in current months, with Covid still persisting, they have had to struggle.
Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your review, I will pass this on to the team.

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Review from G J (Friend of Client) published on 7 February 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have visited as a friend regularly over many years and have become well acquainted with the system of care - some carers are conscientious/willing to help, others overlooking areas of need concentrating on electric recordings of notes, not so accessible or informative as written. Rotation of different
carers doesn't work, there is no continuity and information is not passed on, one following carer doesn't know what the previous has done, or what he/she needs to do! There seems to be no overall communication to caring staff.
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Review from J C (Client) published on 20 January 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Service is very difficult now with shortage of staff. Times and carers on rota are never the time or person that turns up in the evening.
Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for review and taking the time to discuss your concerns with me.

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Review from A S (Daughter of Client) published on 19 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with all concerned with this company. The best we have had to care for Mum. She is happy with them.
They listen when there is a problem and are very understanding.
Carers are friendly and polite and respect Mum's and our wishes.
Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your amazing review. I will forward this onto the team.

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Review from David A (Client) published on 29 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The timing of visits is the only problem, but I appreciate the problem here. Most carers do carry out all my requirements, which can hold them longer than they allowed time.
Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your review, I will pass it on to the team.

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Review from S R (Friend of Client) published on 21 September 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Standard of care provided is variable - some excellent, some poor.
Office organisation/communication could be improved.
All staff are very pleasant.
Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your review, I am sorry that you feel we are not doing everything right. I am happy to discuss this with you. My Team work hard to get everything right for all of our service users including going above and beyond doing things that are not within the care plan such as collecting the service user from the local pub in the carer's own time and still ensuring they receive their full allocated time for their care needs.

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Review from R W (Client) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are brilliant. No problems at all.
Admin leaves much to be desired particularly local management.
Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your review and for speaking to me regarding your concerns which I have addressed.

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Review from Peter M (Client) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really nice people.
Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your kind comments. I will pass them onto my team.

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Review from Joyce S (Client) published on 6 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very well looked after. I find their company very good. They do everything I need. I rate them to be excellent.
Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your fantastic review. I will forward this to my team.

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Review from Jean S (Client) assisted by family/friend published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, I am very happy with the standards of care I receive. My problem is with timings of visits. Sometimes I have an early morning call, late lunch and early tea then late bed, for example, the other day, I was up at 07:15, lunch was 11:45, tea was 15:00 and bed was 21:10. I do appreciate that rostering
is difficult, but I would prefer later tea and earlier bed. I do know that carers can get held up at previous calls.
Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your review, i have spoken to my Coordinators and asked them to change the times of your care calls.

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Review from A F (Wife of Client) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care from friendly, competent staff. On my husband's behalf, I wish to convert my thanks to all the loving, cheerful care he has received.
Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your lovely review. It has been a pleasure to provide care for your husband. I will pass your compliments onto my team

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Review from V S (Client) assisted by family/friend published on 13 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Satisfied with the care I receive, but charging double for all bank holidays, I think is extortionate.
Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your review and taking the time to talk to me to discuss your concerns. I will forward this onto my team.

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Review from A R (Client) assisted by family/friend published on 13 April 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Always visit, generally, on time. Most carers will do shopping.
Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your review. I will forward this onto my team.

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  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M S (Client) assisted by family/friend published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Level of care varies between the staff. I feel at times insecure due to lack of information of staff changes and times. Schedules are not always sent and therefore feel insecure at night when I did not know who was coming through the door.
Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your review. I will pass your comments onto my team to address.

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Review from Ruth P (Wife of Client) published on 26 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service. All staff to be commended!
Friendly, helpful, reliable, cheerful and prompt.
Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for the lovely review. I will pass it onto my team.

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  • Care / Support
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  • Treated with Dignity
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Review from P D (Client) published on 18 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Highly recommend. All staff, from management to carers are helpful, attentive, always ready to listen and fit into my routine. I wish to thank them from the bottom of my heart.
Reply from Shonah Gordon, Registered Area Manager at Manorcourt Homecare (Brooke)

Thank you for you lovely feedback, everyone will be delighted to receive such positive comments in what has been a very difficult time. Many thanks again.

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Review from A F (Client) assisted by family/friend published on 18 November 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am satisfied with the care I receive.
I am unhappy with the timing on many of the weekly rotas I receive. It would be more satisfactory if visits could be around 9 am rather than 7.30 am or, particularly, 10.30 am. It can be inconvenient.
Reply from Shonah Gordon, Registered Area Manager at Manorcourt Homecare (Brooke)

Thank you for taking the time to submit a review, we will pass your comments to the carers and the office staff will address your concern and will be in touch.

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Current Review Score: 9.5 (9.456)

Overview of Review Score

The Review Score of 9.5 (9.456) out of 10 for Manorcourt Homecare (Brooke) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.556 for Manorcourt Homecare (Brooke) is calculated as follows: ( (35 Excellents x 5) + (14 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 54 Ratings = 4.556
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Brooke) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Oct 2024

Overall Inadequate

  • Caring Inadequate
  • Effective Inadequate
  • Responsive Inadequate
  • Safe Inadequate
  • Well-led Inadequate
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (6)

Meet the Team (1)

Tamsin

Tamsin Cannon

Job Title: Acting Branch Manager Joined: 2022

I’m passionate about helping people find the right care and supporting families through the process. I look forward to speaking with you about your care needs and how we can help.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Manorcourt Homecare (Brooke) to verify any information. View our terms and conditions. Manorcourt Homecare (Brooke) has an Enhanced Service - more info.