Manorcourt Homecare (Brooke)

Amelia House, Brooke Industrial Estate, Norwich Road, Norwich NR15 1HJ
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9.5 50 Reviews
  • Manorcourt Homecare (Brooke), Norwich
Manorcourt Care offer a versatile range of domiciliary services, helping adults to pursue more fulfilling lifestyles and supporting their decisions. Examples of care packages that are available include personal care, respite, live-in care, a pop-in-service, meal preparation and occupational therapy. The brand is recognised in many regions and supports the professional development of all staff.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Cleaning Service
  • Companionship
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Please contact the agency
Committed to delivering high-quality Home Care at affordable rates. The cost of Home Care depends on the type of support you need, how frequently it's required, and your location. Our services range from brief visits to 24-hour Live-in Care. If your situation is more complex and requires two carers per visit, we can accommodate that and provide an appropriate cost estimate.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Tamsin Cannon (Acting Branch Manager)

Manorcourt Homecare (Brooke) Reviews (50)

Total of 50, showing 41-50
9.5

Manorcourt Homecare (Brooke) has a Review Score of 9.5 (9.456) out of 10, based on 9 reviews in the last 2 years. Over all time Manorcourt Homecare (Brooke) has 50 reviews.

Overall Experience

  • 30
  • 10
  • 9
  • 1
  • 0

Date Published

50
1
1
9
41

Review from A A (Wife of Client) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is looked after by the carers with care and patience. They also treat him with respect for his dignity. All the carers are cheerful and chat with me sympathetically and supportively.

Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

Thank you for your kind review, the compliments will be passed onto the team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S S (Client) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant service and standard of care; no complaints at all.

Reply from Veronica Seaman, Care Manager at Manorcourt Homecare (Brooke)

We would like to thank you for the lovely review that you have sent. The compliments will be passed onto all of the team.

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Management

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Value for Money

Review from A N (Client) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received excellent care from my usual carer and look forward to seeing her. We have much in common. She does her very best to please me. I couldn't ask for a better person.

Reply from Veronica Seaman, Branch Manager at Manorcourt Homecare (Brooke)

Thank you for your lovely review. We are pleased that you get on so well with your carer. I will share your review with the team.

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Review from Rosemary G (Client) published on 27 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy with my care to date. My carers are all kind and helpful. We can sort out any problems which arise.

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Management

Treated with Dignity

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Review from R M (Husband of Client) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The regular weekly care is kind, efficient and good value. For one day my wife needed a full day with a sitting service for ten hours. The carer made my wife comfortable, made coffee and also took her out for lunch. It made for a pleasant, friendly day. A second carer took over during the course of
the day. She too provided varied activity for my wife, who evidently had an enjoyable time.

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Treated with Dignity

Value for Money

Review from Eddie A (Client) published on 5 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always on time. Keeps me smiling.

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Treated with Dignity

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Review from Christine Q (Friend of Client) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, very good services. Hardworking and kind.

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Treated with Dignity

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Review from April W (Client) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend asked me how I got on with carers and I told her they are helpful and good friends. I like having them in but get sad when they have to leave. My friend used them when she had to go to the hospital. She liked the people who helped her. My brother has been using your carers for a long time.

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Review from J S (Client) published on 3 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy in my cottage, where I have lived for many years, can manage easily, with the help of excellent carers who come 3 times a day. I potter in my kitchen as I get bored just sitting for hours on end. My cottage has been adapted so that I don't have to go upstairs, so all is very easy and
convenient. It would break my heart to leave it.

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Review from Joyce P (Client) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with service and carers.

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Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.456)

Overview of Review Score

The Review Score of 9.5 (9.456) out of 10 for Manorcourt Homecare (Brooke) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.556 for Manorcourt Homecare (Brooke) is calculated as follows: ( (35 Excellents x 5) + (14 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 54 Ratings = 4.556

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Manorcourt Homecare (Brooke) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Oct 2024

Overall
Inadequate

  • Caring

    Inadequate

  • Effective

    Inadequate

  • Responsive

    Inadequate

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (6)

Meet the Team (1)

Tamsin

Tamsin Cannon

Job Title: Acting Branch Manager

Joined: 2022

I’m passionate about helping people find the right care and supporting families through the process. I look forward to speaking with you about your care needs and how we can help.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Manorcourt Homecare (Brooke) to verify any information. View our terms and conditions. Manorcourt Homecare (Brooke) has an Enhanced Service - more info.