My Care at Home

Just in case they have to dress a bleed or put a patient that has fallen into a comfortable position.

Good communication from first enquiry. Took dad's different needs into account, especially as this was only care for one weeks respite. Dad was happy and relaxed and had found the team to be friendly and helpful.

Very good service. Nothing too much trouble. Carers always on time,and help me with all my needs. Polite and cheerful. I looked forward to seeing them every day. A great help with showers before I had a replacement shower.

The care from My Care at Home given to my partner was outstanding and the support I received at times was beyond their call of duty. I would have no hesitation in recommending My Care at Home to anybody. Very professional, always on time! Superb - I think the amount of times some of the carers have been with the firm speaks for itself.

Everyone has been so kind and helpful in providing my dad with companionship and taking him shopping and to appointments. They've also been great at suggesting new ways to help him as his memory deteriorates. I really appreciate the support that they're giving to my dad and I feel reassured that dad is getting the help he needs.

I have been with My Care at Home for close to 2 years now. All the staff are lovely, so friendly and caring. They will do anything I want them to do. They treat me like a normal human being rather than an old lady. Staff are all well trained, I know this, as I worked in care all my working life. I would recommend My Care at Home to anybody.

All of the carers who have come to help mum and dad, have been kind, considerate, check the things I have asked of them, put the vacuum cleaner round if dad has asked and provided lovely companionship. Both mum and dad have Alzheimer's and vascular dementia in different degrees and everyone has been so kind. Mum especially loves a chat.

I have been very pleased with the help and kindness of all your staff. We have enjoyed many chats about family and friends, they are always cheerful and brighten up my day.

Highly satisfactory in every way.

Staff at My Care at Home, Stowmarket, Suffolk always go above and beyond to help look after my mum, now 96, with advanced Alzheimer's and in her own bungalow. They provide companionship, mealtime help, jigsaws, a 'dog' (which she loves) and other activities. I can't praise them enough.

I have happy experience of all carers. Some I get to know as they come more often. They also get to where things are and a usual routine. I have found all carers helpful when some different to normal things occurs they can help me with - within their remit. Thank you.

Totally satisfied. How do you improve on perfection?

My Care at Home stepped in to provide care for my mother who suffers from Alzheimer’s. Their twice-weekly visits provided the discrete support we asked for. They helped keep her kitchen clean, checked the freshness of fridge contents, provided companionship, assistance with shopping and whatever she needed on the day. The ladies were so kind and patient and Mum looked forward to their visits. The communication we received from My Care was very thorough and professional but sensitive and compassionate at the same time. Lovely people. Highly recommend.

Due to complications in my Mum's health, My Care at Home only cared for my Mum for a short period of time, however, they came on board at short notice and we were very grateful for their help. Mum found them to be respectful and caring and our only regret is that this couldn't continue in her own home and due to her complex needs she is now in residential care. I would have no hesitation in recommending this company.

We have nothing but appreciation for the straightforward and caring way My Care at Home supports my 97-year-old aunt to remain in her own home. The carers are all so considerate, respectful and helpful, nothing seems to be too much for them. My aunt says they are all so friendly. Management are great too. They let us know what’s happening regularly and respond very quickly to requests. A great company which we feel so lucky to have found.

My mother-in-law has recently started receiving visits from My Care at Home. The visits are mainly for companionship and help around the house. She is very happy with the visits and the carers that have been out to her. They are very respectful, kind, and considerate and will do whatever my mother-in-law would like to do that day, be it going out to run errands together or help around the house. She likes how they help her forget about her various ailments. She says they make her smile. It is very reassuring when we speak to my mother-in-law about how the visits have gone and how she has been treated. We couldn’t ask for a better service, and we are very grateful to My Care at Home for the wonderful care they are providing.

The care my nan has received from My Care at Home has been brilliant. Each member of staff who care for her show her such kindness and care. If they have any concerns on their visits they are great at being in touch with me, the communication has been great. Further to that they are very organised in planning their rotas, notifying us which carer is coming and at what time each week and if anything changes they will let me or my nan know. I feel that all the carers make an effort to get to know my nan, they come alongside and befriend her- there is no rushing in and getting the job done quickly. She feels valued by them and values them as we do as a family.

I give a recent example of their outstanding care. My 94-year-old mother who thanks to My care has been able to remain in her own home. But recently she was found slumped in her chair by my sister at 7.20 in the evening. We feared a stroke. My sister called me (I live an hour away) but also the on-duty person at My Care. They came around immediately, checked Mum, gave my sister huge support and phoned 999 who sent an ambulance. I think this goes well beyond what we would have expected although to be honest this does seem to typify My Care and the care they give to customers. Their communication is outstanding. My mother had a minor TIA and is well on the way to coming home again.

Excellent and consistent service with a personal touch. Care has been provided to both of my parents for over three years without even one no-show the whole time. My Care at Home provides both a high level of care and companionship.

I have been a client of My Care at Home for around seven years now and although some of the carers and staff have changed in that time, the care has not. All carers are trained to a very high standard and carry out all tasks not only in a professional manner but also are very personable without breaching boundaries. Personal care is always carried out in the most dignified way possible whatever my needs. The rotas are sent out on the Friday before the week begins and there are rarely changes from this. I feel safe and comfortable with the care I receive knowing that I can confide in a carer or staff member if I need to and they will not betray my trust in any way. I think the fact that there are staff who have been with the company as long as I have or longer is a testament to My Care’s exceptional care of both their staff and clients.