My Care at Home

117 Ipswich Street, Stowmarket IP14 1BB
Review Us
9.9 54 Reviews
  • My Care at Home, Stowmarket
Established in 2013, My Care at Home is a registered home care provider based in Stowmarket, delivering high-quality, compassionate care across the town and surrounding villages, including areas toward Ipswich, Diss, and Bury St Edmunds.

The organisation has built an excellent reputation for promoting choice, dignity, and wellbeing through person centered support. Services are tailored to individual needs and include personal care, medication management, respite care, and experienced dementia support.

With a strong focus on dementia care, My Care at Home is recognised as a dementia friendly employer, ensuring that all staff receive ongoing training to provide sensitive and effective support. The team brings extensive experience and a compassionate approach to supporting individuals and families living with dementia.

Over the years, My Care at Home has been named a finalist in several industry awards, including Small Business of the Year and ‘New to Care’ recognition for staff. A team member has also received an award for outstanding work with clients living with dementia.

Known for professionalism, empathy, and reliability, My Care at Home continues to support individuals in maintaining independence and quality of life in the comfort of their own homes.

Show My Care at Home on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33

These prices are only a guideline, please contact My Care at Home to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • My Care at Home

Person in charge

  • Michelle Holman (Registered Manager)

My Care at Home Reviews (54)

Total of 54, showing 1-20
9.9

My Care at Home has a Review Score of 9.9 (9.896) out of 10, based on 31 reviews in the last 2 years. Over all time My Care at Home has 54 reviews.

Overall Experience

  • 40
  • 14
  • 0
  • 0
  • 0

Date Published

54
4
7
31
23

Review from Jean W (Client) published on 11 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good service. Nothing too much trouble. Carers always on time,and help me with all my needs. Polite and cheerful. I looked forward to seeing them every day. A great help with showers before I had a replacement shower.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P H (Partner of Client) published on 22 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care from My Care at Home given to my partner was outstanding and the support I received at times was beyond their call of duty. I would have no hesitation in recommending My Care at Home to anybody. Very professional, always on time! Superb - I think the amount of times some of the carers have
been with the firm speaks for itself.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N E (Daughter of Client) published on 16 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has been so kind and helpful in providing my dad with companionship and taking him shopping and to appointments. They've also been great at suggesting new ways to help him as his memory deteriorates. I really appreciate the support that they're giving to my dad and I feel reassured that dad
is getting the help he needs.

Reply from Michelle Holman, Manager at My Care at Home

Thank you for your kind words about our service. It is always our aim to provide an exceptional level of care. It is a pleasure to support your dad and enable him to live safely and as independently as possible in his own home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M J (Client) published on 16 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with My Care at Home for close to 2 years now. All the staff are lovely, so friendly and caring. They will do anything I want them to do. They treat me like a normal human being rather than an old lady. Staff are all well trained, I know this, as I worked in care all my working life.
I would recommend My Care at Home to anybody.

Reply from Michelle Holman, Manager at My Care at Home

Thank you for taking the time to leave a review of our service. I am so pleased to hear you are happy with the care that we provide. It is a pleasure to work with you, and we look forward to continuing to do so for many years to come.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane I (Daughter of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers who have come to help mum and dad, have been kind, considerate, check the things I have asked of them, put the vacuum cleaner round if dad has asked and provided lovely companionship. Both mum and dad have Alzheimer's and vascular dementia in different degrees and everyone has been
so kind. Mum especially loves a chat.

Reply from Michelle Holman, Manager at My Care at Home

Thank you for your kind words about our service. It has always been our aim to provide an exceptional level of care. It is a pleasure to support your mum and Dad all our staff enjoy visiting them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P C (Client) published on 24 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the help and kindness of all your staff. We have enjoyed many chats about family and friends, they are always cheerful and brighten up my day.

Reply from Michelle Holman, Manager at My Care at Home

Thank you for taking the time to leave a review of our service. I am so pleased to hear you are happy with the care that we provide. It is a pleasure to provide our services for you, and we look forward to continuing to do so for many years to come.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Audrey R (Client) published on 7 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly satisfactory in every way.

Reply from Michelle Holman, Registered Manager at My Care at Home

Thank you for taking the time to leave a review of our service. I am so pleased to hear you are happy with the care that we provide. It is a pleasure to provide our services for you, and we look forward to continuing to do so for many years to come.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from C T (Daughter of Client) published on 3 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff at My Care at Home, Stowmarket, Suffolk always go above and beyond to help look after my mum, now 96, with advanced Alzheimer's and in her own bungalow. They provide companionship, mealtime help, jigsaws, a 'dog' (which she loves) and other activities. I can't praise them enough.

Reply from Michelle Holman, Registered Manager at My Care at Home

Thank you for your kind words about our service. It is always our aim to provide an exceptional level of care. It is a pleasure to support your mum and enable her to live safely and as independently as possible in her own home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J B (Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have happy experience of all carers. Some I get to know as they come more often. They also get to where things are and a usual routine. I have found all carers helpful when some different to normal things occurs they can help me with - within their remit. Thank you.

Reply from Michelle Holman, Manager at My Care at Home

Thank you for taking the time to leave a review of our service. I am so pleased to hear you are happy with the care that we provide. It is a pleasure to work with you, and we look forward to continuing to do so for many years to come.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from G F (Client) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Totally satisfied. How do you improve on perfection?

Reply from Michelle Holman, Manager at My Care at Home

Thank you for such a lovely review of our service, and I am so pleased to hear how happy you have been with the care that we provide. It is a pleasure to work with you, and we look forward to continuing to do so for many years to come.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Dianne J (Daughter of Client) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Care at Home stepped in to provide care for my mother who suffers from Alzheimer’s. Their twice-weekly visits provided the discrete support we asked for. They helped keep her kitchen clean, checked the freshness of fridge contents, provided companionship, assistance with shopping and whatever she
needed on the day. The ladies were so kind and patient and Mum looked forward to their visits. The communication we received from My Care was very thorough and professional but sensitive and compassionate at the same time. Lovely people. Highly recommend.

Reply from Michelle Holman, Manager at My Care at Home

Thank you so much for such a lovely review of our service. We were honoured and privileged to support your Mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joy T (Daughter of Client) published on 16 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to complications in my Mum's health, My Care at Home only cared for my Mum for a short period of time, however, they came on board at short notice and we were very grateful for their help. Mum found them to be respectful and caring and our only regret is that this couldn't continue in her own home
and due to her complex needs she is now in residential care. I would have no hesitation in recommending this company.

Reply from Michelle Holman, Manager at My Care at Home

Thank you for such a lovely review of our service. It was a pleasure to meet your Mum and support her over this short period of time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann N (Niece of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but appreciation for the straightforward and caring way My Care at Home supports my 97-year-old aunt to remain in her own home. The carers are all so considerate, respectful and helpful, nothing seems to be too much for them. My aunt says they are all so friendly. Management are great
too. They let us know what’s happening regularly and respond very quickly to requests. A great company which we feel so lucky to have found.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for such a lovely review of our service. We all very much enjoy visiting your aunt and it is an honour and a privilege to have been able to get to know her and to hear her amazing stories. We are so pleased you are happy with the service we provide and we look forward to supporting her for a long while to come.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul W (Son-in-law of Client) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has recently started receiving visits from My Care at Home. The visits are mainly for companionship and help around the house. She is very happy with the visits and the carers that have been out to her. They are very respectful, kind, and considerate and will do whatever my mother-in-law
would like to do that day, be it going out to run errands together or help around the house. She likes how they help her forget about her various ailments. She says they make her smile. It is very reassuring when we speak to my mother-in-law about how the visits have gone and how she has been treated. We couldn’t ask for a better service, and we are very grateful to My Care at Home for the wonderful care they are providing.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you so much for your kind words about our service. It is an honour to be able to support your mother-in-law, and to be able to see the difference in her in the short time we have been supporting her is wonderful. It is also great to know that we can put your minds at ease. We look forward to continuing to support her for many years to come.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christina P (Granddaughter of Client) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my nan has received from My Care at Home has been brilliant. Each member of staff who care for her show her such kindness and care. If they have any concerns on their visits they are great at being in touch with me, the communication has been great. Further to that they are very organised in
planning their rotas, notifying us which carer is coming and at what time each week and if anything changes they will let me or my nan know. I feel that all the carers make an effort to get to know my nan, they come alongside and befriend her- there is no rushing in and getting the job done quickly. She feels valued by them and values them as we do as a family.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for your kind words about My Care at Home. It is an honour and a privilege to support Nan to be able to remain living independently and safely in her own home. We love spending time with her and listening to her stories, and we hope to continue to do so for a long time to come.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michael P (Son of Client) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I give a recent example of their outstanding care. My 94-year-old mother who thanks to My care has been able to remain in her own home. But recently she was found slumped in her chair by my sister at 7.20 in the evening. We feared a stroke. My sister called me (I live an hour away) but also the on-duty
person at My Care. They came around immediately, checked Mum, gave my sister huge support and phoned 999 who sent an ambulance. I think this goes well beyond what we would have expected although to be honest this does seem to typify My Care and the care they give to customers. Their communication is outstanding. My mother had a minor TIA and is well on the way to coming home again.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for your kind words about My Care at Home. It is a pleasure to be able to support Mum to continue living in her own home, and we have been so pleased to hear that she is making a great recovery and will be home soon.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paul M (Friend of Client) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and consistent service with a personal touch. Care has been provided to both of my parents for over three years without even one no-show the whole time. My Care at Home provides both a high level of care and companionship.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for your kind words about our service. It is always our aim to provide an exceptional level of care. It was a pleasure to support your father and to continue to support your mother, and to enable them to live safely and as independently as possible in their own home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S P (Client) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of My Care at Home for around seven years now and although some of the carers and staff have changed in that time, the care has not. All carers are trained to a very high standard and carry out all tasks not only in a professional manner but also are very personable without breaching
boundaries. Personal care is always carried out in the most dignified way possible whatever my needs. The rotas are sent out on the Friday before the week begins and there are rarely changes from this. I feel safe and comfortable with the care I receive knowing that I can confide in a carer or staff member if I need to and they will not betray my trust in any way. I think the fact that there are staff who have been with the company as long as I have or longer is a testament to My Care’s exceptional care of both their staff and clients.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for such a lovely review of our service, and I am so pleased to hear how happy you have been with the care that we provide. It is a pleasure to work with you, and we look forward to continuing to do so for many years to come.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sandra F (Wife of Client) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of My Care at Home. When I was looking for care for my husband I preferred to have a local company. My daughter-in-law suggested this company as she knew one of the owners. It was the best thing we did for my husband. Everybody is so caring and we felt we were part of one
big family. They also helped me as I looked forward to being able to chat with them and we looked forward to their visits. Unfortunately, my husband had to be admitted to hospital and we were then advised he should go into full-time nursing care. We will miss our time with them as we came to regard everybody as our friends.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you so much for your lovely review of our service. It was an honour and a privilege to work with your husband and we all miss the both of you. We wish you both well for the future and hope he has settled into his new home.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sandra T (Daughter of Client) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been surprised by the breadth and depth of support we have received from My Care At Home. Their observations have been extremely helpful and communication, with both ourselves and health services, invaluable. Staff are faultlessly professional and have relieved us of worry on many levels. Initially
our parents were resistant to having home care but have found the practical support, daily contact and developing relationships with staff both stimulating and reassuring. We would unreservedly recommend My Care At Home to other families in our area.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for your lovely review of our service. It is a pleasure to support you and your parents, and we hope to continue to do so for many years to come.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.896)

Overview of Review Score

The Review Score of 9.9 (9.896) out of 10 for My Care at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.896 for My Care at Home is calculated as follows: ( (165 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 182 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Care at Home is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (1)

Meet the Team (4)

Michelle

Michelle Holman

Job Title: Registered Manager

Joined: 2015

Michelle Holman is our Registered Manager. With over 20 years of experience in the care sector, Michelle has worked across both residential and home care settings. Her passion lies in delivering high quality, person centered home care, where individuals can remain independent in the place they feel safest, their own home. Michelle is committed to maintaining outstanding care standards, with a strong focus on compassion, consistency, and professionalism. She believes every person deserves to be treated with dignity and respect, and she works closely with her team to ensure each care package is tailored to the individual’s unique needs.

Kitty-Mae

Kitty-Mae King

Job Title: Deputy Manager

Joined: 2025

Kitty has 13 years of experience in the care sector, beginning her career as a Care Assistant in 2013 with another company. Through dedication and a strong desire to provide high-quality care, she quickly advanced to the role of Senior Care Assistant in 2014. By 2019, she had gained enough experience and leadership skills to transition into a managerial position, where she was responsible for overseeing care operations and supporting both staff and clients. Kitty joined My Care in 2025.

Julie

Julie Ponton

Job Title: Recruitment Lead

Joined: 2022

Jules is the Recruitment Lead at My Care at Home and plays a key role in welcoming and supporting new staff as they begin their journey in care. She brings a strong voice, compassion, and empathy to everything she does, with a particular passion for supporting those living with dementia.


Jules decided to join My Care at Home after being a client, when care was provided for her mum. Inspired by the quality of care and the difference it made to her family, she later joined the team to help others experience the same standard of support.


Driven and dedicated, Jules is a powerful advocate for high quality care and is committed to ensuring that new team members feel confident, valued, and well prepared. She provides thorough, hands-on training and is an incredible support to those starting out in their roles.


Her personal experience, combined with her professional commitment, makes her an invaluable part of the team.

Ros

Ros Bruce

Job Title: Care Coordinator

Joined: 2020

Ros joined the team in 2020 as a Care Practitioner. Her enthusiasm and dedication to the role meant that she was soon supporting the office team with on-call responsibilities.


Ros now supports the office team with rota coordination and also spends time with our clients delivering care. This ensures a keen, current, understanding of client needs and preferences which are invaluable when allocating visits.

Frequently Asked Questions about My Care at Home

What Type of Services does My Care at Home offer?

My Care at Home offers Home Care.

How many Carers does My Care at Home employ?

My Care at Home employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Care at Home to verify any information. View our terms and conditions. My Care at Home has an Enhanced Service - more info.