My Care at Home

117 Ipswich Street, Stowmarket IP14 1BB
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9.9 54 Reviews
  • My Care at Home, Stowmarket
Established in 2013, My Care at Home is a registered home care provider based in Stowmarket, delivering high-quality, compassionate care across the town and surrounding villages, including areas toward Ipswich, Diss, and Bury St Edmunds.

The organisation has built an excellent reputation for promoting choice, dignity, and wellbeing through person centered support. Services are tailored to individual needs and include personal care, medication management, respite care, and experienced dementia support.

With a strong focus on dementia care, My Care at Home is recognised as a dementia friendly employer, ensuring that all staff receive ongoing training to provide sensitive and effective support. The team brings extensive experience and a compassionate approach to supporting individuals and families living with dementia.

Over the years, My Care at Home has been named a finalist in several industry awards, including Small Business of the Year and ‘New to Care’ recognition for staff. A team member has also received an award for outstanding work with clients living with dementia.

Known for professionalism, empathy, and reliability, My Care at Home continues to support individuals in maintaining independence and quality of life in the comfort of their own homes.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33

These prices are only a guideline, please contact My Care at Home to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • My Care at Home

Person in charge

  • Michelle Holman (Registered Manager)

My Care at Home Reviews (54)

Total of 54, showing 21-40
9.9

My Care at Home has a Review Score of 9.9 (9.896) out of 10, based on 31 reviews in the last 2 years. Over all time My Care at Home has 54 reviews.

Overall Experience

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Date Published

54
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23

Review from Cora S (Wife of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had My Care at Home support for around a year. Unfortunately due to his illness he's being looked after elsewhere. In that time, they were very supportive to my husband and myself, they informed me if unforseen issues arose when couldn't get cover on the odd occasion. The carers who came
were very understanding of my husband's needs and treated him with respect and had time for him especially after we had block care. I can't name names but one stood out and we are very grateful to that person.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for your kind words about our service. It was a pleasure to work with you both and to support your husband. We will always remember our time with him very fondly.

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Review from Bob S (Son of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The process of getting my mother registered was very quick but also very thorough. Visits started within a few days after I was emailed a rota with times and names of the carers visits.
Any unavoidable changes due to illness etc. are emailed promptly.
It is a great comfort to have someone calling
on my mother every morning for a chat and make sure she is ok. She really looks forward to the visits and she is so much brighter and more positive.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for your review of My Care at Home. It has been a pleasure to meet and to get to know you and your Mum, and we look forward to supporting her for many years to come.

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Review from J W (Partner of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time I have used a carer service. I was initially extremely impressed with the Care Manager visit as there was clear regard to safety guidelines for both the carer and the client; my partner's needs were considered and assessed - it was extremely thorough, in a good way! The carers
are clearly extremely well trained with how to care for someone with dementia. They carry out light housework and also sit with my partner for lunch and chat to him. They are caring and respectful of us and our home and, as I found with the care manager, they are extremely professional in all they do. I feel completely at home with inviting them to look after my partner, knowing he is safe and happy in their company. Importantly, you can rely on the carer turning up - if there is a last minute issue, the office sort it so you always have cover thus I can book appointments knowing I won't have to cancel at the last minute. On Fridays, you get confirmation for the following week.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for such a lovely review of our service. = It is so important to us that we work as a team with our clients and their loved ones, and it is imperative that we do this in a safe way. We look forward to continuing to work with you both for many tears to come.

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Review from J M (Daughter of Client) published on 19 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Care at Home provides an excellent service. The administration team were always very helpful and accommodating. The carers were very respectful of my parents' wishes and carried out all tasks diligently. We would highly recommend this service.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for such lovely feedback our service. It has been an honour and a privilege to get to know, and to support, your parents.

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Review from N A (Daughter of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my parents received from My Care was outstanding. All the staff were professional, reliable, prompt, polite and very caring. We were kept fully informed and the whole process worked really smoothly and efficiently. The agency were receptive to changing requirements and fitted in extra hours
and sessions as required as soon as they had capacity. We appreciate all that the whole team did for our parents which enabled them to live in their own home as long as possible, we can’t thank them enough for their help and support.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you so much for such a lovely review of our service. We were honoured and privileged to support Mum and Dad and we wish them so much happiness in their new home.

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Review from S A (Sister of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Care at Home have provided my brother with care and support for 2 years. They are such lovely, caring people, we could not be happier with the way they have helped him, and us, we all feel supported. The carers are always so friendly and nothing is too much trouble, if I need to call the office for
anything then the staff there have always been so friendly and helpful too. They have greatly improved his independence. Thank you.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you so much for this lovely review of our service. It has been a pleasure and a privilege to work with you and your brother.

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Review from Julia A (Daughter of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the girls kind to Mum and respectful. Always helped to make it easier for us as a family. Reliable 98%, only bad weather, flooded roads were a problem but turned up as soon they could. Always kept me informed if there was a problem with anything.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you so much for this lovely review of our service. It was such a pleasure to look after Mum, and we miss her dearly.

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Review from T M (Daughter of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are without exception extremely professional and caring, which is a testament to the leadership, excellent training and commitment to high standards. I feel my mother is in safe hands and I am reassured.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for such a lovely review of our service. It is so important to us that you are happy with every aspect of what we do, and feel that Mum is in safe hands. We very much enjoy visiting her and Dad and we look forward to continuing to work with you for many years to come.

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Review from Julie A (Daughter of Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Care at Home were until recently providing care and support to my brother who had a brain injury at birth. He recently passed away and we want to put a review on here to let people know just what an amazing company they are.
The carers were always so bubbly and friendly, they knew just how to handle
things for my brother. They would notice when he was low or worried and they always let me know if they had any concerns about his well-being, which meant a lot to me, as I could not be with him as much as I would have liked to have been.
The staff came up with ideas to help him and us and without their support I know full well he would not have been as happy as he was, Their visits gave him purpose, he so looked forward to seeing them, they would even take him out in their car for a drive and to the shops. And they gave our family peace of mind, knowing he was enjoying visits from people who clearly cared about the job they do. We were so lucky to have found them.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for such a lovely review of our service. We enjoyed supporting your brother and working with you and your family so much. He was such a gentle, kind man and he is greatly missed.

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Review from Carole D (Client) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Super knowledgeable, super friendly, super carers. The team care for my father, who has Parkinson’s disease and Dementia. A thorough and respectful care review was made at the beginning of his care journey, and a further care review was made after a hospital stay to ensure every detail and preference
had been considered. Every carer takes the time to make a real connection with Dad. I feel reassured knowing they are with him morning and evening, and I wouldn’t hesitate to recommend this company.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for such an amazing review of our service. It is a real pleasure to be able to support Dad, and we look forward to continuing to do so for many years to come.

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Review from Liz H (Daughter-in-law of Client) published on 15 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very committed team of carers, helping make life as easy as possible along with the admin team, kept up to date with problems and guidelines.
Having used the care company for the past two years, the service has been 100%.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you so much for your kind words. We really enjoy working with Mum, and it is great to hear how happy you are with the service. We look forward to continuing to work with you all in the future.

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Review from Debra P (Wife of Client) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very reluctant to have carers in to support but soon changed his mind. Every carer that came in treated him with the utmost respect and we’re extremely caring and professional. My husband was given a prognosis of 8-12 weeks due to cancer and not only did they care for him but always asked
how was I was. Just an hour a day gave me a break to go for a coffee knowing that he was happy being left with the wonderful carers.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for your kind words. It was an honour to be able to support you and your husband through this difficult time.

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Review from Penny S (Daughter of Client) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Care at Home provides an excellent, friendly and reliable service. The service is well led by the care manager, who assessed Mum's support needs on an ongoing basis as her health deteriorated, overseeing appropriate packages of care. Mum enjoyed the visits from the support staff - seeing the staff
as 'friends'. As she was not always open to receiving the support she required, the staff worked discreetly and diplomatically to deliver this to the best of their ability. I was kept informed of any concerns or requirements for additional support on an ongoing basis. I appreciated the emotional support the staff provided to me during a difficult time. My Care at Home have demonstrated an excellent team approach and have provided holistic support for client and family alike.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you so much for your kind words. It has been a pleasure to work with you all and to support Mum. We always strive to deliver the very highest standard of care and support to families as well as our clients.

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Review from Marion B (Daughter of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring, compassionate and treats my mum like a member of their family.
Will go the extra mile to ensure Mum is safe and content, even if it means staying longer than allocated. With My Care at Home, my mum isn’t a number or an inconvenience, they strive in ensuring Mum can live at home for as long
as possible. A well run company, that cares for staff and customers, of which makes a great partnership. Wouldn’t hesitate in recommending their service.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for your kind words. At My Care at Home we pride ourselves on treating all clients with dignity and respect, and we care for them as if they are our own family. I'm so pleased you are both happy with the service we provide.

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Review from P O (Daughter of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely happy with the service provided for Mum - very caring companionship, and the service has enabled her to stay active and safe at home. We are very grateful for all the kindness she's received.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for taking the time to review our service. It has been a pleasure looking after Mum.

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Review from Tina M (Granddaughter of Client) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are extremely kind and patient with my grandmother. They have kept her safe with their high hygiene standards throughout the last few months due to the Coronavirus. They contact me as soon as they have a concern or my grandmother has further needs which need to be addressed. I cannot praise
them enough.

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Review from Peter M (Husband of Client) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely professional and excellent communication.
The carers are well trained, dependable, friendly and professional. Always on time and never rush the care no matter the circumstances. They treat my wife with dignity and patience.
This is not the cheapest care service provider but the standard
of care provided are proof of the saying that you get what you pay for. Having used 5 different care providers over the last 11 years, there is no doubt that My Care at Home are the very best we have used.

Reply from Amanda Thomson, Registered Manager at My Care at Home

Thank you for your valued feedback. We pride ourselves on delivering personalised care with integrity and compassion, to an excellent standard.

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Review from Linda G (Daughter of Client) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find it a reliable service. The care given is varied and of an excellent standard. I have found that any queries mentioned to the office are acted on quickly and resolved.

Reply from Amanda Thomson at My Care at Home

Thank you very much for your feedback. Kindest regards, the My Care at Home team.

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Review from Kathy C (Daughter of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Care has been very good to my father. Always on time, clear up and leave flat tidy. My father has moved to a nursing home now as he needed 24-hour care. Thanks for all your care. One carer in particular was extra special!

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Review from J B (Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since becoming so disabled and my wife having a stroke, we have been very satisfied with daily service provided by My Care.

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Current Review Score: 9.9 (9.896)

Overview of Review Score

The Review Score of 9.9 (9.896) out of 10 for My Care at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.896 for My Care at Home is calculated as follows: ( (165 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 182 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Care at Home is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (4)

Michelle

Michelle Holman

Job Title: Registered Manager

Joined: 2015

Michelle Holman is our Registered Manager. With over 20 years of experience in the care sector, Michelle has worked across both residential and home care settings. Her passion lies in delivering high quality, person centered home care, where individuals can remain independent in the place they feel safest, their own home. Michelle is committed to maintaining outstanding care standards, with a strong focus on compassion, consistency, and professionalism. She believes every person deserves to be treated with dignity and respect, and she works closely with her team to ensure each care package is tailored to the individual’s unique needs.

Kitty-Mae

Kitty-Mae King

Job Title: Deputy Manager

Joined: 2025

Kitty has 13 years of experience in the care sector, beginning her career as a Care Assistant in 2013 with another company. Through dedication and a strong desire to provide high-quality care, she quickly advanced to the role of Senior Care Assistant in 2014. By 2019, she had gained enough experience and leadership skills to transition into a managerial position, where she was responsible for overseeing care operations and supporting both staff and clients. Kitty joined My Care in 2025.

Julie

Julie Ponton

Job Title: Recruitment Lead

Joined: 2022

Jules is the Recruitment Lead at My Care at Home and plays a key role in welcoming and supporting new staff as they begin their journey in care. She brings a strong voice, compassion, and empathy to everything she does, with a particular passion for supporting those living with dementia.


Jules decided to join My Care at Home after being a client, when care was provided for her mum. Inspired by the quality of care and the difference it made to her family, she later joined the team to help others experience the same standard of support.


Driven and dedicated, Jules is a powerful advocate for high quality care and is committed to ensuring that new team members feel confident, valued, and well prepared. She provides thorough, hands-on training and is an incredible support to those starting out in their roles.


Her personal experience, combined with her professional commitment, makes her an invaluable part of the team.

Ros

Ros Bruce

Job Title: Care Coordinator

Joined: 2020

Ros joined the team in 2020 as a Care Practitioner. Her enthusiasm and dedication to the role meant that she was soon supporting the office team with on-call responsibilities.


Ros now supports the office team with rota coordination and also spends time with our clients delivering care. This ensures a keen, current, understanding of client needs and preferences which are invaluable when allocating visits.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact My Care at Home to verify any information. View our terms and conditions. My Care at Home has an Enhanced Service - more info.