My Care at Home

I have been a client of My Care at Home for around seven years now and although some of the carers and staff have changed in that time, the care has not. All carers are trained to a very high standard and carry out all tasks not only in a professional manner but also are very personable without breaching boundaries. Personal care is always carried out in the most dignified way possible whatever my needs. The rotas are sent out on the Friday before the week begins and there are rarely changes from this. I feel safe and comfortable with the care I receive knowing that I can confide in a carer or staff member if I need to and they will not betray my trust in any way. I think the fact that there are staff who have been with the company as long as I have or longer is a testament to My Care’s exceptional care of both their staff and clients.

I cannot speak highly enough of My Care at Home. When I was looking for care for my husband I preferred to have a local company. My daughter-in-law suggested this company as she knew one of the owners. It was the best thing we did for my husband. Everybody is so caring and we felt we were part of one big family. They also helped me as I looked forward to being able to chat with them and we looked forward to their visits. Unfortunately, my husband had to be admitted to hospital and we were then advised he should go into full-time nursing care. We will miss our time with them as we came to regard everybody as our friends.

We have been surprised by the breadth and depth of support we have received from My Care At Home. Their observations have been extremely helpful and communication, with both ourselves and health services, invaluable. Staff are faultlessly professional and have relieved us of worry on many levels. Initially our parents were resistant to having home care but have found the practical support, daily contact and developing relationships with staff both stimulating and reassuring. We would unreservedly recommend My Care At Home to other families in our area.

My husband had My Care at Home support for around a year. Unfortunately due to his illness he's being looked after elsewhere. In that time, they were very supportive to my husband and myself, they informed me if unforseen issues arose when couldn't get cover on the odd occasion. The carers who came were very understanding of my husband's needs and treated him with respect and had time for him especially after we had block care. I can't name names but one stood out and we are very grateful to that person.

It is a great comfort to have someone calling on my mother every morning for a chat and make sure she is ok. She really looks forward to the visits and she is so much brighter and more positive.

This is the first time I have used a carer service. I was initially extremely impressed with the Care Manager visit as there was clear regard to safety guidelines for both the carer and the client; my partner's needs were considered and assessed - it was extremely thorough, in a good way! The carers are clearly extremely well trained with how to care for someone with dementia. They carry out light housework and also sit with my partner for lunch and chat to him. They are caring and respectful of us and our home and, as I found with the care manager, they are extremely professional in all they do. I feel completely at home with inviting them to look after my partner, knowing he is safe and happy in their company. Importantly, you can rely on the carer turning up - if there is a last minute issue, the office sort it so you always have cover thus I can book appointments knowing I won't have to cancel at the last minute. On Fridays, you get confirmation for the following week.

My Care at Home provides an excellent service. The administration team were always very helpful and accommodating. The carers were very respectful of my parents' wishes and carried out all tasks diligently. We would highly recommend this service.

The care my parents received from My Care was outstanding. All the staff were professional, reliable, prompt, polite and very caring. We were kept fully informed and the whole process worked really smoothly and efficiently. The agency were receptive to changing requirements and fitted in extra hours and sessions as required as soon as they had capacity. We appreciate all that the whole team did for our parents which enabled them to live in their own home as long as possible, we can’t thank them enough for their help and support.

My Care at Home have provided my brother with care and support for 2 years. They are such lovely, caring people, we could not be happier with the way they have helped him, and us, we all feel supported. The carers are always so friendly and nothing is too much trouble, if I need to call the office for anything then the staff there have always been so friendly and helpful too. They have greatly improved his independence. Thank you.

I found the girls kind to Mum and respectful. Always helped to make it easier for us as a family. Reliable 98%, only bad weather, flooded roads were a problem but turned up as soon they could. Always kept me informed if there was a problem with anything.

All the carers are without exception extremely professional and caring, which is a testament to the leadership, excellent training and commitment to high standards. I feel my mother is in safe hands and I am reassured.

The staff came up with ideas to help him and us and without their support I know full well he would not have been as happy as he was, Their visits gave him purpose, he so looked forward to seeing them, they would even take him out in their car for a drive and to the shops. And they gave our family peace of mind, knowing he was enjoying visits from people who clearly cared about the job they do. We were so lucky to have found them.

Super knowledgeable, super friendly, super carers. The team care for my father, who has Parkinson’s disease and Dementia. A thorough and respectful care review was made at the beginning of his care journey, and a further care review was made after a hospital stay to ensure every detail and preference had been considered. Every carer takes the time to make a real connection with Dad. I feel reassured knowing they are with him morning and evening, and I wouldn’t hesitate to recommend this company.

Having used the care company for the past two years, the service has been 100%.

My husband was very reluctant to have carers in to support but soon changed his mind. Every carer that came in treated him with the utmost respect and we’re extremely caring and professional. My husband was given a prognosis of 8-12 weeks due to cancer and not only did they care for him but always asked how was I was. Just an hour a day gave me a break to go for a coffee knowing that he was happy being left with the wonderful carers.

My Care at Home provides an excellent, friendly and reliable service. The service is well led by the care manager, who assessed Mum's support needs on an ongoing basis as her health deteriorated, overseeing appropriate packages of care. Mum enjoyed the visits from the support staff - seeing the staff as 'friends'. As she was not always open to receiving the support she required, the staff worked discreetly and diplomatically to deliver this to the best of their ability. I was kept informed of any concerns or requirements for additional support on an ongoing basis. I appreciated the emotional support the staff provided to me during a difficult time. My Care at Home have demonstrated an excellent team approach and have provided holistic support for client and family alike.

Will go the extra mile to ensure Mum is safe and content, even if it means staying longer than allocated. With My Care at Home, my mum isn’t a number or an inconvenience, they strive in ensuring Mum can live at home for as long as possible. A well run company, that cares for staff and customers, of which makes a great partnership. Wouldn’t hesitate in recommending their service.

We have been extremely happy with the service provided for Mum - very caring companionship, and the service has enabled her to stay active and safe at home. We are very grateful for all the kindness she's received.

All staff are extremely kind and patient with my grandmother. They have kept her safe with their high hygiene standards throughout the last few months due to the Coronavirus. They contact me as soon as they have a concern or my grandmother has further needs which need to be addressed. I cannot praise them enough.

This is not the cheapest care service provider but the standard of care provided are proof of the saying that you get what you pay for. Having used 5 different care providers over the last 11 years, there is no doubt that My Care at Home are the very best we have used.