My Care at Home

117 Ipswich Street, Stowmarket IP14 1BB
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9.9 54 Reviews
  • My Care at Home, Stowmarket
Established in 2013, My Care at Home is a registered home care provider based in Stowmarket, delivering high-quality, compassionate care across the town and surrounding villages, including areas toward Ipswich, Diss, and Bury St Edmunds.

The organisation has built an excellent reputation for promoting choice, dignity, and wellbeing through person centered support. Services are tailored to individual needs and include personal care, medication management, respite care, and experienced dementia support.

With a strong focus on dementia care, My Care at Home is recognised as a dementia friendly employer, ensuring that all staff receive ongoing training to provide sensitive and effective support. The team brings extensive experience and a compassionate approach to supporting individuals and families living with dementia.

Over the years, My Care at Home has been named a finalist in several industry awards, including Small Business of the Year and ‘New to Care’ recognition for staff. A team member has also received an award for outstanding work with clients living with dementia.

Known for professionalism, empathy, and reliability, My Care at Home continues to support individuals in maintaining independence and quality of life in the comfort of their own homes.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Respite / Short Term
  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33

These prices are only a guideline, please contact My Care at Home to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • My Care at Home

Person in charge

  • Michelle Holman (Registered Manager)

My Care at Home Reviews (54)

Total of 54, showing 41-54
9.9

My Care at Home has a Review Score of 9.9 (9.896) out of 10, based on 31 reviews in the last 2 years. Over all time My Care at Home has 54 reviews.

Overall Experience

  • 40
  • 14
  • 0
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  • 0

Date Published

54
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7
31
23

Review from Jane B (Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my care, the carers are usually very cheerful and encouraging and we usually have a chat about families, holidays etc. I like to hear about their children.

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Review from L A (Client) assisted by family/friend published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful. Easy to chat to, friendly girls.

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Review from J H (Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used their services for several years and always found the carers well trained, friendly and interested in you as a person. The high standard is a blessing and you can trust whoever arrives to care for you will meet that standard. Over the years, I have had other agencies but My Care at Home
is way up there in my estimation. Pay for quality and you get quality with them.

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Review from G G (Client) assisted by family/friend published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, see what's needed. Help me to bed if nesessary and see the door is locked.

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Review from Gary L (Son of Client) published on 15 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is a good team of carers who provide varied support to enable our mum to live at home and enjoy life as much as possible in the circumstances.

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Review from Jeffrey W (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The assistance I require is more on the helping side than caring for disability, but the carers are very good in their own different ways. I am pleased with all aspects of their work and found that they will do all that is asked of them. All the carers are very pleasant in some conversations and attitude.

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Review from E C (Son of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers generally very good.
Usually punctual.
Some very good cooks.
All needs taken care of.

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Review from Peter B (Husband of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, we experience a very good service. All carers we have seen have been very capable, caring and friendly.
We receive a weekly rota, by email, which gives us times and carer's names and if altered we are informed of any changes.

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Review from Chris C (Daughter of Client) published on 3 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel I can rely upon My Care at Home to supply a reliable and caring service. The office staff are friendly and helpful and as I live some distance from my mother, this is essential for me.

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Review from Peta W (Daughter of Client) published on 3 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers make it possible for my father to continue to live happily in his own home. They go beyond expectations; for example, when my father had a fall and I was away, a carer accompanied him to hospital in the ambulance and stayed with him until he was settled in, extending her hours to do so.

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Review from V P (Daughter of Client) published on 3 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very pleased. My mother can be quite strong minded so sometimes the carers accept what she says when she says she has eaten although this does not mean she has eaten. I do appreciate it is difficult to disregard the person's opinion.
My mother has Alzheimer's and is very thin so eating is imperative
but she can be intimidating to younger staff I think. Overall they are pleasant, kind and good company and a huge improvement on other agencies we have used so I would and do already recommend them.

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Review from P D (Client) published on 29 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found My Care at Home helpful, my needs as companions and though I only need light housework they are there for me.

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Review from Lou C (Daughter of Client) published on 11 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had complex needs, the agency were very efficient, flexible and as cooperative as they could have been. Great care and respect was shown to my mother as to us, in what turned out to be an end of life situation.

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Review from John K (Son of Client) published on 11 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My care at home has been providing support and care to my mother for 2 years now. Overall I think the quality is very good but communication needs to be improved between the office and the next of kin. On 2 occasions now I have sent emails over items concerning my mother and received no response. I
had to phone them for an answer. My mum does find the carers to be very helpful, kind and considerate to my mothers needs.

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Current Review Score: 9.9 (9.896)

Overview of Review Score

The Review Score of 9.9 (9.896) out of 10 for My Care at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.896 for My Care at Home is calculated as follows: ( (165 Excellents x 5) + (15 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 182 Ratings = 4.896

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for My Care at Home is based on 31 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (4)

Michelle

Michelle Holman

Job Title: Registered Manager

Joined: 2015

Michelle Holman is our Registered Manager. With over 20 years of experience in the care sector, Michelle has worked across both residential and home care settings. Her passion lies in delivering high quality, person centered home care, where individuals can remain independent in the place they feel safest, their own home. Michelle is committed to maintaining outstanding care standards, with a strong focus on compassion, consistency, and professionalism. She believes every person deserves to be treated with dignity and respect, and she works closely with her team to ensure each care package is tailored to the individual’s unique needs.

Kitty-Mae

Kitty-Mae King

Job Title: Deputy Manager

Joined: 2025

Kitty has 13 years of experience in the care sector, beginning her career as a Care Assistant in 2013 with another company. Through dedication and a strong desire to provide high-quality care, she quickly advanced to the role of Senior Care Assistant in 2014. By 2019, she had gained enough experience and leadership skills to transition into a managerial position, where she was responsible for overseeing care operations and supporting both staff and clients. Kitty joined My Care in 2025.

Julie

Julie Ponton

Job Title: Recruitment Lead

Joined: 2022

Jules is the Recruitment Lead at My Care at Home and plays a key role in welcoming and supporting new staff as they begin their journey in care. She brings a strong voice, compassion, and empathy to everything she does, with a particular passion for supporting those living with dementia.


Jules decided to join My Care at Home after being a client, when care was provided for her mum. Inspired by the quality of care and the difference it made to her family, she later joined the team to help others experience the same standard of support.


Driven and dedicated, Jules is a powerful advocate for high quality care and is committed to ensuring that new team members feel confident, valued, and well prepared. She provides thorough, hands-on training and is an incredible support to those starting out in their roles.


Her personal experience, combined with her professional commitment, makes her an invaluable part of the team.

Ros

Ros Bruce

Job Title: Care Coordinator

Joined: 2020

Ros joined the team in 2020 as a Care Practitioner. Her enthusiasm and dedication to the role meant that she was soon supporting the office team with on-call responsibilities.


Ros now supports the office team with rota coordination and also spends time with our clients delivering care. This ensures a keen, current, understanding of client needs and preferences which are invaluable when allocating visits.

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