What Type of Services does Caremark Wandsworth offer?

Caremark Wandsworth offers Home Care.

How many Carers does Caremark Wandsworth employ?

Caremark Wandsworth employs 30 carers.

Caremark Wandsworth, Office 5000, 87 Kimber Road, Wandsworth, London SW18 4FS

Review from Mark F (Son of Client) published on 24 February 2025 Submitted via Website • Report

Overall Experience

Caremark was absolutely excellent in every way. My Mum can be quite difficult these days but the care manager and his team were always understanding, considerate and professional. I would recommend Caremark to those who need regular and thoughtful care.

Reply from Maggie Otto, Managing Director at Caremark Wandsworth

Thank you so much for your kind words. We were really glad we could support your mum and that you had a positive experience with our team. It means a lot to us!

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Review from V H (Wife of Client) published on 13 September 2024 Submitted via Website • Report

Overall Experience

My husband had a cycling accident whilst in France and cracked 4 ribs. He also has Alzheimer's which was exacerbated by the accident. We returned from France on Bank Holiday weekend and feared he would have to go into respite care for a few weeks. Luckily we found Caremark Wandsworth and thanks to

their extremely efficient and understanding management had a care plan in place within one day.
Their carers are very kind, understanding, helpful, and professional. Also, a very attractive feature is their flexibility regarding hours needed. Caremark has enabled my husband to be at home for the foreseeable future for which my family and I are exceedingly grateful.

Reply from James McCallum, Managing Director at Caremark Wandsworth

Thank you, V: we are pleased that we were able to help by responding quickly "in your hour of need", and that since starting we have adapted to your husband's needs and to your schedule; we are very happy that you are pleased with both the carers and the management team.

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Review from K J (Daughter of Client) published on 12 June 2024 Submitted via Website • Report

Overall Experience

Caremark provided support and care for my elderly mother over the period of around 8 years. As time went on and my mother's care needs changed and increased, Caremark was flexible and adaptable to support her in her home. The communication with us was clear and open. Every effort was made to adjust

to my mother's sometimes challenging needs and behaviour. We went through various permutations of trying to find the best patterns and times to support my mother, who struggled to see the need for carers. Caremark was endlessly patient with her and eventually, we found a format that appeared to work for her. The carers were mostly kind, supportive, and trustworthy. They engaged appropriately with my mother and genuinely cared for her well-being. On the very rare occasion that a carer did not turn out to be a good match for my mother, Caremark was responsive and tried their best to replace them. Overall we, as a family, have also felt supported by the Caremark managers and carers.

Reply from James McCallum, Managing Director at Caremark Wandsworth

Thank you very much, for your positive feedback on our service for your mother; our care and support for her became our longest customer relationship. We did indeed work very hard to meet your mother's needs and behaviour over the years and thank you for acknowledging this so warmly.

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Review from Ruth E (Client) published on 14 May 2024 Submitted via Website • Report

Overall Experience

I have been with Caremark for the past 8 or 9 months and am really happy with them. It's a very personal service and I feel that I am in excellent hands. My regular carer really understands my needs and is great company. They also take great care to introduce other carers so that cover can be provided

efficiently. Everyone I've met has been so lovely. Initially, I was a bit reluctant to admit I needed help and was concerned about having strangers in the house but they were total pros and managed that transition really well. Now I feel perfectly comfortable and enjoy their visits. The admin/management team are also really professional, responsive and provide a very personal service.

Reply from James McCallum, Managing Director at Caremark Wandsworth

Thank you, Ruth, for your lovely feedback; we're particularly happy that we've been able to help you overcome your concerns about your independence and having strangers in your home.

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Review from Gloria P (Client) published on 8 April 2024 Submitted via Website • Report

Overall Experience

I am 92 years old. I live alone. My mobility is declining and my movements are slowing down. Consequently, I cannot carry items from room to room and need help with normal household tasks. My carer from Caremark Wandsworth is an answer to a prayer. She knows instinctively what needs to be done to make

my day run smoothly. I have had carers from other providers in the past but none who could compare with those from Caremark. I cannot rate them more highly.

Reply from James McCallum, Managing Director at Caremark Wandsworth

Thank you so much, G, for your wonderful feedback on our service, in particular how our carer intuitively and discreetly helps you to overcome your declining mobility.

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Review from M D (Client) assisted by family/friend published on 2 April 2024 Submitted via Postal Card • Report

Overall Experience

Caremark are a very caring agency. Office staff and carers are friendly and approachable, it feels like a family. I like to go to bed late, I have greatly appreciated their efforts to find carers willing to work late. I am very grateful for their support over the past ten years.

Reply from James McCallum, Managing Director at Caremark Wandsworth

Thank you for your kind words and for acknowledging the lengths we go to to ensure you receive your care visits when you want them ie late at night, when most other care providers are not prepared to provide a service.

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Review from Michael M (Client) published on 27 March 2024 Submitted via Website • Report

Overall Experience

I and my family are delighted with the service received from Caremark Wandsworth. From the initial contact to the current support, the quality of service is beyond reproach. The carers provided have been well trained. They know what they are doing and how to provide to my specific needs. I'm a rather

independent person who likes to do things my way and the carers have been able to adjust their support to meet my wishes while ensuring my safety. They arrive on time and manage to complete their tasks without me feeling rushed. When changes to the schedule are necessary, the carers and the management accommodate to these changes without complaining. I feel safe and well looked after. The management are easily contacted and keep up to date with my gradually deteriorating health situation. I strongly recommend Caremark Wandsworth.

Reply from James McCallum, Managing Director at Caremark Wandsworth

Thank you - we are delighted to hear that you are so happy with the service that you're receiving from Caremark Wandsworth, in particular that you acknowledge and appreciate how responsive we are being to your changing needs.

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Review from Gary M (Son of Client) published on 4 December 2023 Submitted via Website • Report

Overall Experience

I had only used this service for just 2 visits for my elderly father. He unfortunately and unexpectedly passed away on the 2nd visit. I am the only next of kin and live overseas and the manager was very reachable via messaging apps and kept me in the loop as to what was being done and the director had

gone over and above the call of duty in assisting me with hospital bereavement and funeral planning whilst I was overseas in what would have otherwise been a very stressful time for me.
I was not able to use them for their full in home care services for my late father, but I am astounded by their care and professionalism to handle matters for me whilst I was overseas and keeping me in the loop via emails and texts whilst I was overseas.
I would highly recommend this company to anyone looking for care and compassion whilst being professional at all times. Companies like this are hard to find. Kudos to the manager and director for a well run organisation!

Reply from James McCallum, Managing Director at Caremark Wandsworth

We want to thank you for your very complimentary comments on our service. It was such a shame that we were not able to care for your father for longer, before he was suddenly admitted to hospital and sadly passed away a few days later. Given that you were over 5,000 miles away when your father died, when you then asked for help with dealing with reporting to the Registrar of Deaths, and with funeral planning, we felt a clear duty and were more than happy to take care of things for you.

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Review from Raymond P (Son of Client) published on 3 October 2023 Submitted via Website • Report

Overall Experience

It was a great relief to find a company like Caremark Wandsworth. They looked after my 98 year old mother for a nine month period after she came out of hospital. She was often disoriented and had lost all her mobility, needing to be hoisted in and out of bed. Her needs grew as she became more frail,

and she would not have been able to stay in her own home without the excellent service provided by Caremark. Without exception, their staff were adaptable, kind, patient and friendly. Their reliable, cheerful and capable help made her last months easier, for which she, and we, were truly grateful.

Reply from James McCallum, Managing Director at Caremark Wandsworth

Thank you very much for your wonderful comments on our service for your mother, who was very sweet, courteous and had a great sense of humour! We were fortunate to have such well-organised family members to work with, who communicated clearly with us - you made it easy for the carers and the rest of our team.

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Review from G A (Son of Client) published on 3 July 2023 Submitted via Postal Card • Report

Overall Experience

Friendly, caring and personable team providing a good service in challenging times. Each carer brings an attentive and encouraging approach, touched by their unique personalities.
Particularly noteworthy was the continued service during lockdown.
Competitive rates despite recent increases in costs.

Flexible administration of their service - client-centred.

Reply from James McCallum, Managing Director at Caremark Wandsworth

Thank you for your positive feedback on our care service for your mother; the carers enjoy the companionship they provide and the benefits that their encouragement has on her well-being. We are pleased that we are always able to respond to changing weekly care visit requirements.

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Review from A R (Sister of Client) published on 12 April 2023 Submitted via Website • Report

Overall Experience

We were pleased and impressed with the care taken by the staff from Caremark in looking after my brother whose Alzheimer's took a stronger hold over the three years of their involvement. The family were, at all times, engaged and approved new arrangements and/or carer as the next phase of his illness

led to changes. Seeing the calm interaction between my brother and his carers and the pleasure he got from their attendance gave us a great feeling of relief and, despite the odd blip, we often felt that they went above and beyond when a problem arose. On my moving away, we arranged for him to go into a care home near me and Caremark helpfully supported the move. We brought his carer to stay for a few days to settle him in which was of great benefit not only to him but also the staff in the home. We would like to thank Caremark and their excellent team of carers and admin who looked after him with such warmth and dedication.

Reply from James McCallum, Managing Director at Caremark Wandsworth

We want to thank you for your kind words about our care and support for your brother. We were pleased with our service for your brother which involved a combination of live-in care and short-duration care visits - when two carers were required for your brother's safety - and in particular how we responded to your brother's deteriorating condition/increase in his care needs. When you moved out of London and the family decided to transfer your brother to a care home near to your new home, we were delighted to be able to help your brother settle in, with support from your brother's live-in carer.

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Review from G B (Daughter of Client) published on 6 May 2022 Submitted via Website • Report

Overall Experience

One of the best companies that have looked after my mother over the years.
The carers are not just doing their jobs but ended up like family to Mum.
Very happy with their help and support, also the office administrators as well as the carers.
Would like to thank you again to the manager for all

your help over the years.

Reply from James McCallum, Managing Director at Caremark Wandsworth

Thank you for your comments, G B. Our carers enjoyed supporting Mum, especially when they were able to take her for short walks outside her flat.

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Review from Sarah A (Daughter of Client) published on 6 May 2022 Submitted via Website • Report

Overall Experience

Caremark are an excellent agency, I am so pleased to have found them. The most important thing for my dad is that he can maintain his independence whilst being supported to be safe at home, Caremark has done that with grace, integrity and warmth. Every carer has been attentive and conscientious and

even more important - friendly. It is so wonderful to have finally found an agency that my dad feels relaxed with and is happy to receive the support provided. It is not easy to find the right agency and we are delighted with Caremark. Dad is now happy to do more than he was doing before working with Caremark and that is so great for me to see (his daughter) and for him too. The staff back at the office are all so understanding and provide prompt and efficient communication, an excellent team.

Reply from James McCallum, Managing Director at Caremark Wandsworth

Many thanks indeed, Sarah, for your lovely feedback. We are so pleased that we are helping Dad to be independent and safe at home. And we’re delighted that we have helped you find the ‘right agency’, and that agency is us!

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Review from Christine R (Daughter of Client) published on 12 February 2021 Submitted via Website • Report

Overall Experience

My family will always be grateful to have found Caremark (Wandsworth). We would have no hesitation in recommending them, in fact, I have already done so. The service provided by the admin team was always efficient and made sure that our requests were carried out. This was not always easy for them as

the needs of our parents sometimes changed very quickly. The carers were consistent, punctual, extremely kind and became part of the family. We were concerned initially about having someone in the house, but the carers soon became irreplaceable and were as good as being there ourselves. I cannot stress enough what a huge difference Caremark made to all our lives over the past few years. Our parents' lives, and ours, have been much enhanced with Caremark's involvement.

Reply from James McCallum, Managing Director at Caremark Wandsworth

Thank you for your wonderful comments. I’m pleased that we were able to respond quickly to your parents’ rapidly changing needs, providing a consistent service throughout.

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Review from J L (Client) assisted by family/friend published on 22 January 2021 Submitted via Postal Card • Report

Overall Experience

Caremark is an excellent agency. The director and supervisor/co-ordinator lead by example. They are kind, accommodating and always willing to go the extra mile. The carers are universally reliable, punctual, thoughtful, humorous and kind. I am so glad to have discovered Caremark. I feel very safe in

their very capable hands.

Reply from James McCallum, Managing Director at Caremark Wandsworth

Thank you so much, J L, for your fantastic feedback. We are committed to helping you feel as independent as possible, and we’re happy that you feel so appreciative of our care and support!

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Review from Bev H (Daughter of Client) published on 16 October 2020 Submitted via Website • Report

Overall Experience

Caremark supplied exemplary care for my mother who is very frail and has dementia over a period of six months. The carers were extremely kind and caring and managed her medication, meals and latterly help with personal care, cleaning and laundry. Each week she usually had the same carer visiting with

one or two who covered any gaps. The staff in the office and management were always responsive and helpful and ensured that, without fail, she would receive a scheduled visit to meet her needs. This was impressive given that service provision started at the beginning of lockdown.

Reply from James McCallum, Managing Director at Caremark Wandsworth

Many thanks, Bev, for your kind words; we are pleased that you felt that your mother’s care was in safe hands.

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Review from S H (Client) published on 8 October 2020 Submitted via Postal Card • Report

Overall Experience

Carers and all office staff always friendly, professional and helpful.

Reply from James McCallum, Managing Director at Caremark Wandsworth

Thank you, S H, for your appreciative feedback.

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Review from M M (Partner of Client) published on 23 March 2020 Submitted via Postal Card • Report

Overall Experience

Extremely efficient, courteous, reliable. They give me a reassuring feeling of friendship beyond the responsibility of service.

Reply from James McCallum, Managing Director at Caremark Wandsworth

Many thanks indeed, M M, for your generous comments. I’m delighted that our carers are able to provide you with the mental stimulation/companionship that you crave.

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Review from J R (Wife of Client) published on 9 March 2020 Submitted via Postal Card • Report

Overall Experience

We are very happy with the care provided by this agency. The level of commitment, kindness and consistency have been excellent, both by the actual carers and the management.

Reply from James McCallum, Managing Director at Caremark Wandsworth

Thank you, J R, for your comments: it’s great that you feel that the care from the whole team for your husband has been consistent, kind and committed.

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Review from Kathryn J (Wife of Client) published on 5 July 2019 Submitted via Website • Report

Overall Experience

My husband's carers looked after him and me for three and a half years. They were outstanding in their care. They were professional, kind, intelligent, caring, fun and very loving to my husband. He lived at least a year longer than expected due to the standard of their care. They became like family

and my family and I will be forever grateful that they were part of our lives during this special time. It took a team of more than ten carers to look after him over this period of time. We could not have had better and I would recommend this team to anyone.

Reply from James McCallum, Managing Director at Caremark Wandsworth

Thank you so much for your heartfelt feedback, Kathryn. It was a privilege to care for your husband, and to help improve his quality of life over his last three and a half years.