Caremark (Wandsworth)

Culvert House, Culvert Road, London SW11 5DH

Caremark (Wandsworth)
Caremark (Wandsworth)
Caremark (Wandsworth)

Caremark (Wandsworth) is committed to providing the very highest standards of care so that people can live independently and safely in their own homes.

Clients include adults of all ages, both the elderly and younger adults with physical and/or learning disabilities. Clients' needs are listened to carefully and care is tailored to them, ranging from companionship and practical help around the home to intensive personal care, and from an hour or two a week to full time support.

To ensure continuity of care, Caremark (Wandsworth) aims to give clients the same care workers, who are security (enhanced DBS) checked, vetted and fully trained and who provide a caring, compassionate, punctual and personalised service. There are frequent unannounced spot checks on carers, and regular care reviews and assurance checks with clients, to ensure the highest quality standards.

Group : Caremark

Person in charge: James McCallum (Managing Director)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 30

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Laundry Service • Learning Disability • Medication Assistance • Mental Health Condition • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Caremark (Wandsworth): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

8.5 Caremark (Wandsworth) has a Review Score of 8.5 (8.514)

The Review Score of 8.5 (maximum of 10) for Caremark (Wandsworth) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Caremark (Wandsworth) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.514 for Caremark (Wandsworth) is calculated as follows: ( (25 Excellents x 5) + (3 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 35 Ratings = 4.514

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4 Points relating to the number of positive Reviews for Caremark (Wandsworth) is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    1
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Caremark (Wandsworth)?

  • Extremely LIKELY
    5
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Caremark (Wandsworth)

  • Daughter of Client/Service User
    3
  • Husband of Client/Service User
    1
  • Sister of Client/Service User
    1
  • Son of Client/Service User
    1

I have nothing but praise for the high standard of care my Dad received. We especially appreciated the continuity of care provided, which became more and more important as Dad's memory problems worsened. Dad had one primary carer, with a second carer introduced as he needed more help and a third on hand to offer additional cover when necessary, so that he got to know all three of them well. They were all so kind and felt genuine affection for Dad, which I'm sure was returned. The management and staff in the office were very helpful and supportive. All in all, the staff at Caremark (Wandsworth) helped to make the stress and anxiety which inevitably accompanies caring for an elderly parent much more manageable.

How likely would you be to recommend Caremark (Wandsworth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

We needed urgent care for my wife, Caremark came out the same day and had a carer introduced by 6 pm and they started the next day.
They pay great attention to continue of carers and we have been very happy with all aspects of the care and service.

How likely would you be to recommend Caremark (Wandsworth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother received care from Caremark (Wandsworth) for the final 5 months of her life. Initially, she was cared for by one main carer, who showed her enormous kindness and respect, took her work seriously and always came with a lovely smile that cheered my mother greatly. She was thorough and meticulous. My mother and the carer developed a very warm bond that really helped all of the family as the end drew near.

Latterly, when more visits by more carers were required, I felt that my mother's needs were meant with warmth and humanity by the Caremark carers. I have great admiration for the women who do this job and am extremely grateful to them for the care they provided. I feel we were so lucky.

How likely would you be to recommend Caremark (Wandsworth)? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Satisfactory

Treated with Dignity: Excellent

Value for Money: Don't Know

Caremark Wandsworth has provided home care and other based community services for my brother for the last three years. This has enabled him to live life to a higher standard. They have provided a wonderful and dedicated service, which they should be proud of. They keep in regular communication updating and advising the progress of their work with my brother. l would totally recommend them for their professionalism and respect.

How likely would you be to recommend Caremark (Wandsworth)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

My mother found the carer's she had very friendly and reliable. They always reported any concerns immediately to the office. My mother's needs were not for personal care as much as for ensuring she had taken her tablets and was eating three times per day. Some young carers need more training in managing rotation of food in the refrigerator, checking sell-by dates. When opening foods such as packets of ham and cheese, they should ensure they are wrapped to avoid cross-contamination and also ensuring they are not left for a person with memory loss eats them after 3 days. Communication between the different carers is essential in this regard.

How likely would you be to recommend Caremark (Wandsworth)? Likely

Average Rating: 

 3 out of 5

Overall Standard: Satisfactory

Staff: Satisfactory

Care / Support: Satisfactory

Management: Satisfactory

Treated with Dignity: Satisfactory

Value for Money: Satisfactory

James McCallum, Managing Director at Caremark (Wandsworth) responded to this review on 29 Dec 2016:

Caremark (Wandsworth) welcomes feedback from clients on the quality of its service.

All our carers receive thorough training on food hygiene and safety. Our carers are fully aware of the importance of food hygiene/safety in particular with clients with memory loss. The implication of the comments by the daughter of our client is that our carers know nothing about food hygiene/safety, which is incorrect. We admit that there was an isolated instance of an item being in the fridge beyond its use by date. We took immediate action to refresh the food safety training of the carer responsible, and thereby improve the safety of our service. We, therefore, believe that this issue has been given disproportionate emphasis in the review; consequently there is relatively little weight attached to the view that "my mother found that the carer's (sic) she had very friendly and reliable". We, therefore, feel that the review is misleading.

Caremark Wandsworth have been providing extra 24/7 care for my father during the last 18 months. They have delivered outstanding care, with incredibly dedicated staff who have gone way beyond the call of duty. they have been extremely professional, caring and compassionate.
The staff have become like family members. One never felt as though the staff were not giving 110%. It is a sign of the calibre of their team that some would visit my father whilst they were in annual leave. Simply put, brilliant carers. thank you.

How likely would you be to recommend Caremark (Wandsworth)? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

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