Caremark Wandsworth

Caremark provided support and care for my elderly mother over the period of around 8 years. As time went on and my mother's care needs changed and increased, Caremark was flexible and adaptable to support her in her home. The communication with us was clear and open. Every effort was made to adjust to my mother's sometimes challenging needs and behaviour. We went through various permutations of trying to find the best patterns and times to support my mother, who struggled to see the need for carers. Caremark was endlessly patient with her and eventually, we found a format that appeared to work for her. The carers were mostly kind, supportive, and trustworthy. They engaged appropriately with my mother and genuinely cared for her well-being. On the very rare occasion that a carer did not turn out to be a good match for my mother, Caremark was responsive and tried their best to replace them. Overall we, as a family, have also felt supported by the Caremark managers and carers.

I am 92 years old. I live alone. My mobility is declining and my movements are slowing down. Consequently, I cannot carry items from room to room and need help with normal household tasks. My carer from Caremark Wandsworth is an answer to a prayer. She knows instinctively what needs to be done to make my day run smoothly. I have had carers from other providers in the past but none who could compare with those from Caremark. I cannot rate them more highly.

Caremark are a very caring agency. Office staff and carers are friendly and approachable, it feels like a family. I like to go to bed late, I have greatly appreciated their efforts to find carers willing to work late. I am very grateful for their support over the past ten years.

I and my family are delighted with the service received from Caremark Wandsworth. From the initial contact to the current support, the quality of service is beyond reproach. The carers provided have been well trained. They know what they are doing and how to provide to my specific needs. I'm a rather independent person who likes to do things my way and the carers have been able to adjust their support to meet my wishes while ensuring my safety. They arrive on time and manage to complete their tasks without me feeling rushed. When changes to the schedule are necessary, the carers and the management accommodate to these changes without complaining. I feel safe and well looked after. The management are easily contacted and keep up to date with my gradually deteriorating health situation. I strongly recommend Caremark Wandsworth.

I would highly recommend this company to anyone looking for care and compassion whilst being professional at all times. Companies like this are hard to find. Kudos to the manager and director for a well run organisation!

It was a great relief to find a company like Caremark Wandsworth. They looked after my 98 year old mother for a nine month period after she came out of hospital. She was often disoriented and had lost all her mobility, needing to be hoisted in and out of bed. Her needs grew as she became more frail, and she would not have been able to stay in her own home without the excellent service provided by Caremark. Without exception, their staff were adaptable, kind, patient and friendly. Their reliable, cheerful and capable help made her last months easier, for which she, and we, were truly grateful.

We were pleased and impressed with the care taken by the staff from Caremark in looking after my brother whose Alzheimer's took a stronger hold over the three years of their involvement. The family were, at all times, engaged and approved new arrangements and/or carer as the next phase of his illness led to changes. Seeing the calm interaction between my brother and his carers and the pleasure he got from their attendance gave us a great feeling of relief and, despite the odd blip, we often felt that they went above and beyond when a problem arose. On my moving away, we arranged for him to go into a care home near me and Caremark helpfully supported the move. We brought his carer to stay for a few days to settle him in which was of great benefit not only to him but also the staff in the home. We would like to thank Caremark and their excellent team of carers and admin who looked after him with such warmth and dedication.

Would like to thank you again to the manager for all your help over the years.

Caremark are an excellent agency, I am so pleased to have found them. The most important thing for my dad is that he can maintain his independence whilst being supported to be safe at home, Caremark has done that with grace, integrity and warmth. Every carer has been attentive and conscientious and even more important - friendly. It is so wonderful to have finally found an agency that my dad feels relaxed with and is happy to receive the support provided. It is not easy to find the right agency and we are delighted with Caremark. Dad is now happy to do more than he was doing before working with Caremark and that is so great for me to see (his daughter) and for him too. The staff back at the office are all so understanding and provide prompt and efficient communication, an excellent team.

My family will always be grateful to have found Caremark (Wandsworth). We would have no hesitation in recommending them, in fact, I have already done so. The service provided by the admin team was always efficient and made sure that our requests were carried out. This was not always easy for them as the needs of our parents sometimes changed very quickly. The carers were consistent, punctual, extremely kind and became part of the family. We were concerned initially about having someone in the house, but the carers soon became irreplaceable and were as good as being there ourselves. I cannot stress enough what a huge difference Caremark made to all our lives over the past few years. Our parents' lives, and ours, have been much enhanced with Caremark's involvement.

Caremark is an excellent agency. The director and supervisor/co-ordinator lead by example. They are kind, accommodating and always willing to go the extra mile. The carers are universally reliable, punctual, thoughtful, humorous and kind. I am so glad to have discovered Caremark. I feel very safe in their very capable hands.

Caremark supplied exemplary care for my mother who is very frail and has dementia over a period of six months. The carers were extremely kind and caring and managed her medication, meals and latterly help with personal care, cleaning and laundry. Each week she usually had the same carer visiting with one or two who covered any gaps. The staff in the office and management were always responsive and helpful and ensured that, without fail, she would receive a scheduled visit to meet her needs. This was impressive given that service provision started at the beginning of lockdown.

Carers and all office staff always friendly, professional and helpful.

Extremely efficient, courteous, reliable. They give me a reassuring feeling of friendship beyond the responsibility of service.

We are very happy with the care provided by this agency. The level of commitment, kindness and consistency have been excellent, both by the actual carers and the management.

My husband's carers looked after him and me for three and a half years. They were outstanding in their care. They were professional, kind, intelligent, caring, fun and very loving to my husband. He lived at least a year longer than expected due to the standard of their care. They became like family and my family and I will be forever grateful that they were part of our lives during this special time. It took a team of more than ten carers to look after him over this period of time. We could not have had better and I would recommend this team to anyone.

I feel very fortunate to have found Caremark Wandsworth on the web. The service manager was efficient, kind and friendly in her first introductory visit. The carer who came for several months was always punctual and reliable, working on homemaking chores I urgently needed done while having no-weight-bearing casts and in a wheelchair. I especially appreciated, living alone and a bit isolated in the casts, that the carer who came was intelligent and an easy, charming conversationalist, making having someone in my flat really a pleasure - as well as a necessity! Management of invoices and changes in schedule I needed were always handled efficiently and professionally, and the contact person on the phone always friendly with a can-do attitude. The cost was reasonable. When I need to have my next complicated foot surgery Caremark will be the first home care resource I will call up!

I was given the contact for Caremark by a friend as they were not on a list forwarded to me by Wandsworth. I have not regretted it. The carers for my mother have been kind and understanding and shown great empathy with my mum who can be difficult at times. Always cheerful, professional and responsive to mum's needs.

We have been using Caremark for over 2 years now, recently my mother had a number of hospital appointments that required us to change the times of visits so as to fit in with transport arrangements etc. Nothing was too much trouble. Caremark were only too happy to work in with our arrangements. In addition, we love that mums carers work on a rota of 4-5 carers so that they really understand and get to know mum who loves the routine and in addition to the care enjoys the chat and interesting conversations that she has. Thank you, Caremark.

I have nothing but praise for the high standard of care my Dad received. We especially appreciated the continuity of care provided, which became more and more important as Dad's memory problems worsened. Dad had one primary carer, with a second carer introduced as he needed more help and a third on hand to offer additional cover when necessary, so that he got to know all three of them well. They were all so kind and felt genuine affection for Dad, which I'm sure was returned. The management and staff in the office were very helpful and supportive. All in all, the staff at Caremark (Wandsworth) helped to make the stress and anxiety which inevitably accompanies caring for an elderly parent much more manageable.