TayCare at Home

310 Broughty Ferry Road, Dundee DD4 7NJ
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Top 20 award
10 56 Reviews
  • TayCare at Home, Dundee
Staff at TayCare care about making their home visits a valued part of every client’s day. As the premium homecare provider in Dundee, clients know staff are there to help them and look forward to seeing them.

TayCare pay their staff significantly better than is required in social care, which is reflected in their fees. Taycare at Home's founder ensures all of its employees are seen by management and staff alike, as a work family. By helping and supporting each other, the team makes sure that each staff member is doing their level best for their clients.

The company welcomes any suggestions of new or different ways to work to provide the very best home care service to the clients it serves.
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Care Provided

Types of Home Care

  • Visiting Care

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £38

Fees vary depending on nature of the care required and a full fee schedule is available on request.

These prices are only a guideline, please contact TayCare at Home to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • TayCare at Home

Person in charge

  • Caroline Muir (Manager)

Admission Criteria

  • Care of the elderly (including those under 65). Most issues catered for but cleaning is only as part of a care package.

TayCare at Home Reviews (56)

10

TayCare at Home has a Review Score of 10 (9.986) out of 10, based on 12 reviews in the last 2 years.
Over all time TayCare at Home has 56 reviews.

Overall Experience
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Date Published
  • 56
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  • 12
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Reviewer Connection to TayCare at Home
  • 25
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Total of 56, showing 1-20
Review from Sue S (Daughter of Client) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Taycare have been Mum's carers for seven years. She loved them, they treated her with respect and compassion and enabled her to maintain her dignity even when under palliative care. Because of them, we were able to keep mum at home until the very end. We can never thank them enough, and we could not
have done it without them. All through the years, they provided more care as she needed it. She had absolute trust and confidence in them. They became her friends - and ours too. And they were always on time.
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Review from Annie M (Daughter of Client) published on 27 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was able to spend the last 20 months living in her own home due to the excellent carers from Taycare. All the carers treated mum with the greatest of respect and she so looked forward to their visits and especially the chat! We had good exchange of information through the extensive visit notes that
were shared on the app. This was very helpful as mum's cognitive ability declined. All staff were genuinely interested in improving mum's quality of life and couldn't have been more helpful. We recently had to make the decision to move mum into residential care and are so grateful to the staff at Taycare for facilitating mum to live semi independently for as long as she did . I would highly recommend Taycare as an excellent and trustworthy care company .
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Review from N M (Son of Client) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
In every aspect from the initial set up meeting until mums final care visit, the manager and her team have been absolutely magnificent. Mum had a couple of short hospital stays and even then Taycare were checking up on when she was due back home to ensure the next appointment was made.
Sadly mum passed
away peacefully recently but she only ever talked with gratitude and affection for her daily visits from Taycare's team. Thank you for making her last days in her own home a positive and happy time...
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Review from Jan C (Daughter of Client) published on 28 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Had TayCare since January 2024 to provide an hour of assistance to Mum in the mornings helping with showering, getting dressed, checking she had lunch available, medication had been taken and that she had plenty of fluids for drinking during the day. All the carers were of a very high standard. They
took to Mum very well and she responded to them and looked on them as 'her girls'. There was a relationship with each one, she got to know their backgrounds, their stories and their hobbies. In turn they adored her and it was with great sadness that, due to her mobility issues, we decided to look after her ourselves which meant moving away from Dundee.


Can't rate TayCare highly enough, their care staff were just the tonic Mum needed at the right time.

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Review from Ann-Marie M (Daughter of Client) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can we say about TayCare. Absolutely amazing staff, professional, caring and just a joy to have in the house. They have looked after our father (who passed suddenly) and continued to care for our stepmum. Due to the decline of our stepmum's health it was unsafe for her to stay at home. TayCare
helped my family in the most difficult of times, we honestly don't know what we would have done without them. They treated both parents with the respect and care and also went out their way to assist and keep us updated on everything that was going on. Nothing was too much for the staff who provided the care and the amazing staff behind the scenes. Honestly can't highly recommend Taycare enough. 10/10 perfect.
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Review from Sue G (Daughter of Client) published on 23 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate TayCare highly enough for the exceptional care they gave my Mum for the past 4 years. The Managers are really generous with their advice and extremely knowledgeable, and the carers themselves were kind, competent, lovely people, who were genuinely interested in my Mum. We were so happy
to have them looking after Mum the way they did before she went into a Care Home. Truly an outstanding Care Company.
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Review from Susan M (Client) published on 14 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank TayCare and the carers enough, for having stepped in at short notice to help me for a month after I broke my arm.
They were faultless in helping me with all the things that were tiring, difficult ot impossible for an 87-year-old on her own with only one useable arm: showering, dressing
and various household jobs like washing up, hanging washing, putting things way, etc. All done efficiently and cheerfully.
Many thanks!
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Review from Grahame C (Son-in-law of Client) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Started using TayCare at Home in January who provide 1 hour per day assistance for my mother-in-law. This service means she is showered most days, given help to dress, and do the physical exercises recommended by her physician. They check she has something available for lunch and tea, make sure she
has adequate liquids to drink and make her bed. She enjoys the interaction with the carers and looks forward to their visits. This service has given her a tremendous lift physically and mentally and can only be highly recommended.
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Review from Christina K (Daughter of Client) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum had carers twice daily for a week following her cataract operation. She was feeling anxious about the post-op period so having the carers come in was a huge help with heating up meals and light household chores and knowing someone would be popping in twice daily eased the worry. She received
excellent care and was treated with respect and dignity. It helped her confidence and she enjoyed the chats. It also put my mind at ease (I live in London). She felt very well looked after and we would not hesitate to use TayCare at Home again. Thank you.
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Review from Rena S (Wife of Client) published on 30 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently required help at home after being hospitalised for a total hip replacement. My husband has Alzheimer's and I am his carer. I received wonderful help with my husband's personal care from TayCare at Home staff. They also carried out household chores and made meals for us. Every one of them
were so helpful and professional. Thank you all for your great service. I would highly recommend TayCare at Home.
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Review from L A (Granddaughter of Client) published on 10 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my gran has received is outstanding the patience and time they take with her. Her personal care like washing and dressing is outstanding, and preparing her meals is also well done.
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Review from Steven H (Son-in-law of Client) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Service was excellent. The care and attention to my mother-in-law and myself were exactly what was needed. Staff friendly and became a household friend to us both. Would highly recommend taycare for your needs
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Review from L P (Daughter of Client) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had TayCare at Home services to look after my dad and support Mum with care, four times a day. It was a huge change and an invasion in their home but the staff treated them with compassion and dignity at all times. The staff all had very high standards of personal care for Dad, ensuring all his needs
were met. They were very supportive of both of them, for their health and wellbeing. It reassured us as a family that they were in excellent hands, nothing too much trouble, notified immediately if only concerns. I would highly recommend this excellent team.
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Review from L F (Niece of Client) published on 11 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of your staff involved in my aunt's care were caring, professional and lovely people. They listened to my aunt taking care of her needs. When she was able to would chat and have fun with her. They treated her with dignity. Also, they were supportive of me and other family members. We always felt
we could reply on them and turn to them if we had any problems. Can't praise them enough.
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Review from Elizabeth G (Daughter of Client) published on 4 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My first impression of TayCare was that it is a professionally run organisation with well-informed managers and carers. We worked with managers to decide on a suitable care plan for my mother that allowed her to remain living in the family home for as long as possible. The service was implemented quickly
and we had regular reviews to ensure my mother was receiving the care she required.
All carers built rapport quickly with my mother and she looked forward to seeing them.
As my mother's health deteriorated, the staff adjusted their visits to suit her needs.
I would recommend TayCare to anyone who requires care in their own home.
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Review from Douglas H (Son of Client) published on 1 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
TayCare at Home looked after my mother at home for years until she went into a nursing home.
The staff were brilliant, professional, polite, understanding and all had a sense of humour which is always a good thing in our opinion, they spent time talking and listening to my mother as well as making
her meals and carrying out their duties.
My mother really appreciated their efforts as I also did even when at times Mum could be difficult.
The manager who I spoke to personally and by email was always very helpful and professional.
If for some reason the nursing home doesn’t work out for her, TayCare are the people I would want to look after her.
Thank you.
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Review from Rory A (Son of Client) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have no hesitation in recommending TayCare at Home for the way they looked after my mother for the last seven months of her life.
Thanks to TayCare, my mother was able to stay in the familiar surroundings and in the comfort of her home.
I was at home for five weeks while the team looked after my
mother and I could see first-hand how professional, positive and uplifting their visits were. My mum got to know the team very well and they bonded with each other.
When there were concerns about my mother's health, the team was always proactive and quick to inform us, the district nurses and the surgery.
There was a family feel about TayCare and my mother loved the stories that the carers told her and they also were interested in my mother's stories and got to know the family well.
Two of the carers turned up for my mother's funeral in the middle of busy working days and I was happy to see them, to thank them and to praise them in front of my extended family.
Heartfelt thanks from all my family.
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Review from Gillian K (Daughter of Client) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother has had carers from TayCare at Home visiting her three times a day since January and it has helped her and us tremendously.
The carers have been very reliable and helpful. It has been so reassuring to know her medication and needs are being cared for daily. The timings of her visits are
perfect to give her day routine and work around her meal times too.
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Review from Fiona W (Daughter of Client) published on 21 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum received exceptional care and looked forward to her daily visits from her carers. It was more a social need by Mum as she liked to keep her independence for as long as possible. She loved the chat she had with the carers and it was very important to her.
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Review from David S (Husband of Client) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy with the care my wife has received from all of the carers. I have no complaints whatsoever. My wife, who has dementia, has taken to them well. Long may it continue.
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Current Review Score: 10.0 (9.986)

Overview of Review Score

The Review Score of 10 (9.986) out of 10 for TayCare at Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.986 for TayCare at Home is calculated as follows: ( (70 Excellents x 5) + (1 Goods x 4) ) ÷ 71 Ratings = 4.986
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for TayCare at Home is based on 12 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 26 May 2025
How well do we support people's wellbeing?
Excellent (6)
How good is our leadership?
Very good (5)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Very good (5)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (11)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about TayCare at Home

What Type of Services does TayCare at Home offer?

TayCare at Home offers Home Care.

How many Carers does TayCare at Home employ?

TayCare at Home employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact TayCare at Home to verify any information. View our terms and conditions. TayCare at Home has an Enhanced Service - more info.