TayCare at Home
TayCare at Home
TayCare at Home

Staff at TayCare care about making their home visits a valued part of every client’s day.

As the premium homecare provider in Dundee, clients know staff are there to help them and look forward to seeing them.

Staff are not so much concerned with the way things have always been done but how they can be done better.

Taycare at Home's founder Jill ensures all of its employees are seen by management and staff alike, as a work family. By helping and supporting each other, the team makes sure that each staff member is doing their level best for their clients.

Care staff are encouraged to become registered with the Scottish Social Services Council (SSSC).

The company welcomes any suggestions of new or different ways to work to provide the very best home care service to the clients it serves.

Owner : TayCare at Home

Person in charge: Valerie Colgan (Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 12

Services Offered: Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Hospital Discharge • Medication Assistance • Palliative Care • Personal Hygiene Care • Respite cover • Shopping Service / Errands • Sit in Service

Latest Care Inspectorate* Report on TayCare at Home: click here

* Care Inspectorate is responsible for the registration and inspection of social care services in Scotland.

Reviews

9.9 TayCare at Home has a Review Score of 9.9 (9.900)

The Review Score of 9.9 (maximum of 10) for TayCare at Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for TayCare at Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.9 for TayCare at Home is calculated as follows: ( (27 Excellents x 5) + (3 Goods x 4) ) ÷ 30 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 5 Points relating to the number of positive Reviews for TayCare at Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 + 0.5 + 0.5 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend TayCare at Home?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to TayCare at Home

  • Daughter of Client/Service User
    4
  • Son of Client/Service User
    1

TayCare at Home is critical to my mother’s ability to live independently. In the two years since the company began to provide daily personal care, her abilities have altered and TayCare has been proactive in meeting new needs as these arise. Selected staff are of the highest standard. Carers visit four times daily and exemplify best practice in the care of the elderly at home. TayCare staff are conscientious, attentive and truly caring individuals. Their delivery of professional care shows compassion, understanding and interest in my mother’s welfare. She is mentally alert and enjoys the visits of the carers who are respectful of her dignity and her personal wishes. The communication systems management has in place help deal with health issues as they arise. The input of TayCare at Home is highly valued by my mother and her wider family. Care is superb and has brought a quality of life to my mother that she had not previously enjoyed. Recommend TayCare at Home to others without reservation.

How likely would you be to recommend TayCare at Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Having the care this service provides allows my mother to stay in her own home. This is extremely important to her. The staff are reliable and kind. I know I will be contacted quickly about any issues that have arisen which gives me the space to carry on my own life.

How likely would you be to recommend TayCare at Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Staff: Good

Care / Support: Excellent

Management: Good

Treated with Dignity: Excellent

Value for Money: Good

TayCare have been incredible with mum. I know in advance who will be coming to support her at least a week before. If she doesn't want to go out, they do baking, looking through her photo albums and watching her favourite films. They take her to hairdresser, garden centres, the zoo and places she enjoys. My job is in training health and social care staff and I can say absolutely that her quality of life is fabulous compared to when she lived in sheltered housing. TayCare are a small company but that's why it makes the care is so person centred. I have peace of mind knowing mum is well cared for when I'm at work. I cannot recommend them highly enough and don't know how I can ever show them how much their support means to me and the rest of the family.

How likely would you be to recommend TayCare at Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

It was a huge decision for my mother to accept carers in her home, but it had gotten to the stage where it was either that or looking at care homes. I contacted several care providers but was so immediately impressed with TayCare. Their personalised service and caring attitude was very apparent, I arranged to meet with the manager the following day.
We have been with TayCare for the past year, 2 hours each morning weekdays for my mum. Initially, we had asked for help with showering, light housework and application of skin creams. Of course, the 4 ladies in my mum's team do this, but they also provide so much more. My mother now sees her carers as friends and very much looks forward to their visits. The benefit of caring contacts every day is unmeasurable for her quality of life and socialisation.
It is a huge relief to myself and my sisters to know that she is safe and happy.
I would thoroughly recommend TayCare for anyone else in our situation.

How likely would you be to recommend TayCare at Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

TayCare staff and management have provided exceptional service to my mother over several years allowing her to live happily in her own home. They took over when the previous care organisation was failing to perform. From the initial meeting, they have been extremely professional and caring, tailoring the service for specific needs and requests. At the start, they gently introduced their more-professional ways. The improvement and the effect on my mother were startling. Staff are always willing, able, interested and enthusiastic. They show respect, treating the client with dignity and the highest quality of care at the times agreed. TayCare interfaced well with all parties including the local authority. As our family lives hundreds of miles away TayCare have managed daily life contacting us if required. When client confusion and ill health made things complex their professionalism and high standards continued to improve the quality of all our lives. I cannot praise TayCare enough.

How likely would you be to recommend TayCare at Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

May 2017

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