Bluebird Care Rushcliffe & Melton

Bluebird Care has provided excellent support and care for my 91-year-old mother with mild to now severe, dementia and they have delivered their services in the most supportive and excellent manner. The primary carer was outstanding, providing timely morning, lunchtime and evening services during the most difficult of times - the pandemic. I would not hesitate in recommending both her and the Bluebird team for any type of care services project. The Bluebird team in the office were also outstanding with their responsiveness, understanding and ability to make any changes and handle any emergencies etc. Thank you for everything!

I cannot speak too highly about the care provided by everyone at Bluebird care. My elderly friend lived alone and being able to read the carers notes on a phone app, meant that I was always aware of changing conditions. The carers were so kind and considerate, even when my friend was a little tetchy. They spent time talking to her and supported both her and me as her condition worsened. Nothing was too much trouble for the Bluebird care team. The carers gave up their dinner times etc to stay with my friend whilst we waited for specialist equipment or district nurses to arrive. I could phone their office anytime and they were always available to answer my questions and give advice. My friend wanted to remain at home during her final months and thanks to the wonderful care provided, she was able to die peacefully and pain-free in her own bungalow. They truly are a very special group of people.

I have been very impressed by the care my mum has received from the team at Bluebird Care. They arrive as near the time given as possible and if there are inevitable delays, then they let us know. Even on their busiest shifts, they always have a smile and cheery word for Mum. I’ll often hear laughs and high spirits coming from Mum’s room when the carers are here. They are very professional and always leave the room tidy, put any washing near the machine and generally go the extra mile. We never expected to have Mum come and live with us as she had spent the previous 18 months in a care home following a devastating stroke. But Mum improved so much we were able to bring her to live with us. Bluebird care helped us with this transition and we have grown in confidence together.

Bluebird Care Rushcliffe & Melton were tasked with looking after my father's care for an extended period. My father had never been an "easy man," however, his dementia and Alzheimer's had seriously exacerbated matters. I found the team, caring, reassuring and accommodating to his needs. They looked after him and afforded the family the peace of mind that he was in great hands. They even took his deliveries and assisted in fitting appliances. They contacted me and returned all my messages promptly, professionally and displaying more than appropriate levels of care. I always felt confident that he was being looked after and would have no hesitation in recommending their services. Thank you, guys.

If you are looking for a care package for your loved ones then don’t look any further than Bluebird Care (Rushcliffe & Melton). Eight months ago we needed a care package for my Mum who was in the early stages of Dementia and just didn’t know where to start, so started trawling through reviews online. Thankfully we came across Bluebird Care and they guided us through every step of the way, including any changes we encountered to ensure Mum’s safety and wellbeing. Without a doubt, the service we received at every level was exceptional. The quality of care my Mum received meant that she was able to continue to live at home, which was her wish. On a few occasions where she had a fall or was upset and confused the care staff comforted her and stayed with her beyond their agreed times until family were able to attend, we can’t thank them enough. Sadly my Mum passed away recently. Thank you to you all at Bluebird Care.

The quality of care provided to my mum has been consistently good and responsive to her changing needs. The team of carers are friendly and professional carrying out even the most personal tasks with compassion and respect for her dignity. There is no doubt that Mum would not have been able to continue to live independently in her own home without the support offered by Bluebird carers. More recently Mum was taken ill and one of the care team made an unscheduled visit out-of-hours, to check back on her; following up on her intuition and showing a level of commitment above and beyond normal expectations. Overall based on our experiences I would thoroughly recommend Bluebird as a responsive, caring and thoroughly professional organisation.

The staff have always provided a high level of service and my mother had a close bond with many of them. Something we all hope for when putting the care of our loved ones in others' hands. As my mother's health deteriorated the carers continued to find ways to support her but, unfortunately, her medical needs means she has now had to move to a care home. I would wholeheartedly recommend Bluebird to anyone, they will work with you to understand individual needs and in the likely event that your needs change. You cannot ask for more. Thank you to all the staff and carers at Bluebird.

The management and carers provided an outstanding and highly supportive care package that was delivered to meet the specific needs of the client with good humour and a high level of professionalism. I would strongly recommend Bluebird Care.

Bluebird carers have been involved with my stepfather (now sadly deceased) and mother for the approx the past three years. We wanted Mum and Stepdad living at home for as long as possible, it is only with the support of Bluebird Carers that we were able to do this. When Dad had to go into care, Mum accepted input in her own right. Our families feel that the carers were excellent; reliable, sensitive to mum's needs, able to adapt to her somewhat challenging personality, and diligent at monitoring her health conditions and psychological state. They were good at recording online so every evening we could have peace of mind when reading the notes, and address any problems as they arose. She had a familiar set of regular carers too. When she broke her hip her carer went above and beyond to ensure she was safely cared for. Caring for people is a complex skill, and we had every respect and confidence in the carers, managers and admin staff. Gratitude and thanks.

As a family, we had great peace of mind that Dad was happy in his own environment and was being well looked after. Thank you to each and every one of you.

I have already recommended Bluebird Care and will continue to do so.

Thank you again.

I have nothing but praise for Bluebird Care, its leadership, its top-class and professional carers. They have cared for my mum and dad for 5-years going from 5-hours a day to 12 as their conditions worsened. They both had Alzheimer's Disease. I could contribute and feel part of care planning because I had access to the phone app. I could see daily records and keep in touch. My phone calls to my parents were better because I could refer to what they had been doing. The care team were always on time and always proactive in how they could respond to my parents' changing needs. Visits into the local community for coffee, village hall socials, visits to the doctor, chiropodist, hairdressers, shopping, and short walks. The care and eating routines were managed very well. There was a consistent care team of 8 carers (known as Bluebirds!). They were skilled, kind, and utterly professional. They showed real insight into Dementia. Bluebird Care added so much to my parents' lives and mine.

My mum's care was always of a very high standard. As her dementia progressed, she was at times challenging but the care she received was consistent throughout. Many of her carers went the extra mile supporting Mum and me as did the management who responded immediately when there was a crisis. Everyone was very patient with me at all times.

The service given was a very personal one and I would recommend Bluebird without any reservation.

Bluebird Care have looked after Mum for a number of years and during this time they have treated her with care and compassion throughout. I have no hesitation in recommending Bluebird Care.

With the support of carers from Bluebird Care, my father was able to remain in his own home. They provided care twice a day, visiting in the morning to assist with personal hygiene, making the bed, general tidying and preparation of breakfast and a lunchtime snack The evening visit helped him prepare for bed and preparation of an evening meal. Other duties included stripping and re-making the bed, organisation of all his washing, loading the dishwasher and offering social interaction. When it became necessary the visits were increased to 3 times a day and an afternoon outing once a week. All duties were approached in a professional manner, with particular care being taken regarding medication and health. As a family, we were notified if there were any health issues or concerns about him, or if there was anything unusual in his behaviour or problems in the home. We would have no hesitation in recommending the service provided by Bluebird Care.

Bluebird was visiting my mum (age 93) for four years. At the beginning, it was just social visits. As her Alzheimers progressed the care package was increased to four times a day. The duties included giving medication twice a day, heating up her frozen dinner and dessert, preparing a sandwich for tea, personal care and dressing and help to get ready for bed in the evening. My mum was prone to falling and unable to get herself off the floor. Eventually, she seemed to lose the mental capacity to know how to use the telephone or what her lifeline (worn on her wrist) was for. It was felt that it was not safe to stay in her own home any longer. Unfortunately, she is now in a Care Home. During the four years, I felt that my mum was given first-class care. They were friendly and very caring and nothing was too much trouble. I think my mum really enjoyed seeing them. Two of the carers went way over and above their care duties. It gave me peace of mind knowing the Carers were going in.

I can't praise Bluebird Care Team enough; they enabled my father to remain at home, as he wished, and showed real care, flexibility and the highest level of professionalism in their approach. Everything - including details I might not have considered - was logged, tracked and monitored, and they were quick to note any changes or potentials risks and were speedy in sharing concerns and altering his programme when his needs altered. The carers themselves were truly exceptional, and I know that he very much looked forward to their regular, punctual visits. Positive and upbeat in demeanour, they treated him with gentle respect and ensured that he enjoyed his final days as fully as possible, sharing his tales and jokes and ensuring that he ate a good, balanced diet. His main carer was exceptional; she ensured that he was taken to and from community events, noticed what needed adding to his shopping lists and was utterly committed to providing him with the best care possible.

I would like to say a big thank you to the carers for managing to get to Dad during the difficult weather conditions. I couldn't believe that all of his visits were covered. It shows how dedicated and committed your team are and was such a relief to myself and my brother, when we live so far away, knowing that our lovely Dad was being looked after. When we first looked at Bluebird I looked at the CQC report. Re: responsiveness - working with you now, I'm surprised you weren't rated higher as our experience is that you do respond quickly and proactively to changing requirements e.g. liaising with the GP re: Dad's medication needing crushing, food needing blending/drinks thickening, suggesting the wheelchair for the table, organising hair/chiropody home visits, even helping with recommending and contacting a plumber, an additional grey wheelie bin etc. The carer always keeps us very well informed on all aspects of Dad's care. Thank you.