Crystal Care

The Lauries, 136 Claughton Road, Birkenhead CH41 6EY
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9.6 21 Reviews
  • Crystal Care, Birkenhead
Crystal Care provides home care and nursing services to people in their own homes in the Wirral and Liverpool areas. The passionate and dedicated staff strive to deliver a high quality service. They have a wealth of experience and undergo a rigorous recruitment process and receive ongoing training to ensure a high standard is achieved.

Clients receive a bespoke care plan which is created with their input, taking into consideration their needs and wishes. Customers are matched to care workers according to their experience, background and interests to ensure customers are as comfortable as possible when receiving their care. Care plans are continually reviewed and amended to adapt to individuals’ changing personal needs and care requirements.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £22.70 – £30
  • Weekly Live-in Care Fees: £1000 – £1800

We provide calls from 30 minutes onwards.
We also provide block hours for sitting service as well as waking nights in your home

These prices are only a guideline, please contact Crystal Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Dr Louise May Ltd

Person in charge

  • Dr Louise May (Owner/Managing Director)

Crystal Care Reviews (21)

9.6

Crystal Care has a Review Score of 9.6 (9.626) out of 10, based on 8 reviews in the last 2 years.
Over all time Crystal Care has 21 reviews.

Overall Experience
  • 18
  • 2
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Date Published
  • 21
  • 1
  • 4
  • 8
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Reviewer Connection to Crystal Care
  • 8
  • 5
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  • 1
Total of 21, showing 1-20
Review from Jean O (Wife of Client) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The company is straightforward, the carers are on time, do their job without fuss and with kindness and humour. The office is approachable and easy to contact. They have looked after my husband for 4 years, in the pandemic we had no problems. When he became blind, the staff were trained by RNIB and
continued to take him out safely, important for his wellbeing. Now he is in a nursing home they still take him out twice a week, When he was in hospital they checked his progress. They enabled me to look after him at home for so long.
Reply from Dr Louise May, Director at Crystal Care

Many thanks Jean for your review it is a pleasure to care for your husband and continue to work with you both.

  • Staff
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Review from J W (Daughter of Client) published on 6 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a retired Care Home Manager with over 30 years of experience I have found Crystal Care to be extremely professional, helpful and caring. We had to move my dad from another care company as they were not meeting his needs.
The staff from Crystal Care have put my dad's needs front and centre of their
care. They encourage him to continue with his hobbies, they show him respect and patience when he becomes confused, they engage with him and take time to listen to him and show him so much care.
I now am able to relax knowing that my dad is well looked after and that he enjoys seeing his new friends as he sees them as they are the same faces on a regular basis.
The staff also are wearing their recognisable uniforms that not only helps him know who they are but also lets me know that they understand about P.P.E. They have knowledge of medication and how to administer it correctly. They also know how to prepare his food correctly so as not to make him unwell.
Thank you.
Reply from Dr Louise May, Director at Crystal Care

Many thanks for such a positive review. As the owner of Crystal Care I fully appreciate all reviews and feedback. I also used my own company to care for my parents for the last 7 years. They have both died now and its so important to get the right carers and to always work with them and provide them with training and empathic understanding. So a big thank you to all Crystal Care staff we couldn't do anything without you!

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Review from Katharine B (Wife of Client) published on 26 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am the carer for my husband, and we have been receiving respite care from Crystal Care, through the Parkinson's Society, for around one year. Our overall experience is excellent, as is the care provided. My husband has been treated with great care and consideration by the staff concerned and I have
benefited greatly from the respite provided. We will now be looking to Crystal Care for further support, in addition to the respite care we already receive. As the cost of the care we have received so far has been covered by the Parkinson's Society, we cannot comment on value for money, only comment that it has been of great value to us.
Reply from Dr Louise May, Director at Crystal Care

Many thanks for taking the time to write this review it is appreciated! We work with the local Parkinson's society and provide a subsidised rate for them that is lower than our private clients. If anyone has Parkinson's disease and lives on the Wirral please get in touch with Crystal Care as we may be able to support you at no cost to yourselves.

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Review from Julie R (Daughter of Client) published on 20 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had very good expereince.
Reply from Louise May, Director at Crystal Care

Many thanks for your review; we really appreciate it.

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Review from Barbara J (Wife of Client) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is very helpful to have male carers to shower my husband every day. I am grateful that the carers have learned to access my husband without disturbing me.
Reply from Dr Louise May, Director at Crystal Care

As we know you are a full-time carer for your husband with Parkinson's disease and as a result it is so important you are undisturbed so that you get sufficient rest. Many thanks for taking the time to give this review.

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Review from B J (Wife of Client) published on 28 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Crystal Care has been extremely helpful, the care we have received has been professional and compassionate.
Reply from Dr Louise May, Director at Crystal Care

Many thanks, appreciate such a positive review and it is an absolute delight looking after your husband.

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Review from J G (Client) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Crystal Care is a good service.
Reply from Dr Louise May, Director at Crystal Care

Many thanks, for taking the time to review Crystal Care. I hope you enjoyed your day out last week in New Brighton.

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Review from Robert K (Client) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a professional working disabled person and I have been with Crystal Care since 2021. In that time I have developed several excellent relationships with my carers and with the admin and management teams. As well as personal care they have supported me in getting around to work, social and medical
appointments and I have even been on short holidays with one of my carers. Care and support are provided in a polite, respectful and friendly manner. Timekeeping is good and the organisation is easy to contact if there are any queries or special arrangements to be made. I have a much more independent life with Crystal Care than I had before and feel more secure about the future with their support. Based on my own experiences, I would certainly recommend them to anyone seeking home care.
Reply from Louise May, Director at Crystal Care

Many thanks for such a positive response. I appreciate you taking the time to review Crystal Care knowing how busy you are.

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Review from Patsy C (Daughter-in-law of Client) published on 3 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The overnight waking care my mother-in-law received was quite simply superb. Every carer put her needs first and quickly established a routine that both suited and supported her. My mother-in-law so looked forward to 10 pm every night. The whole company did so much for her and for us as a family; we
would not have got through those 3 months without them. The app that was used was brilliant; providing reassurance but also a way to communicate if I needed to purchase certain things.
If you are looking for first-class care for a family member, then please contact KarePlus. You will not be disappointed. They are quite simply brilliant at what they do. Thank you to all the staff.
Reply from Michelle Drewry, Recruitment at Crystal Care

Many thanks for such a lovely heartfelt review. Caring for your mother-in-law and working in partnership with yourself and your husband was an absolute honour. We are extremely grateful for your kind words and I will ensure to pass this on to all the team.

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Review from Irene C (Daughter of Client) published on 23 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother came from a nursing care home to live at home with me we have had carers three times daily from Kare Plus, Wirral. The carers are fantastic and enable Mum to stay at home with me. Having the same team visiting means they get to know my mum's care needs and deliver care with compassion,
dignity, safety, and humour (which is needed!). The carers are sensitive to our needs as a family and I highly recommend Kare Plus. They deserve a pay rise!
Reply from Charlotte Byrne, Recruitment at Crystal Care

Thank you so much for your kind review. I will pass on your words to the team. If there is anything else we can do for you and your mum please don't hesitate to get in contact with the office. We wish you and your family a very Merry Christmas.

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Review from P A (Daughter of Client) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
1. This company doesn't turn up on time.
2. Won't do cleaning.
3. When they turn up late my Dad is already washed and dressed so why does he still have to pay?
4. Some staff are very friendly, others turn up and are uninterested and smelling like they have just stepped out of an ashtray.
Reply from Charlotte Byrne, Recruitment at Crystal Care

Hello, thank you for taking the time to leave a review. We welcome all feedback, whether it be positive or negative as we use it to improve the service that we provide. Hopefully, after speaking with our Care Manager you are a bit more clear on the reasoning behind some of the points mentioned above. We're sorry to hear that Kare Plus didn't exceed your expectations on this occasion. However, I can ensure you that we are constantly reviewing and developing our processes, training and staff supervisions to ensure that occurrences like staff lateness are minimized as much as possible in the future. Again, thank you for taking the time to leave a review. If there is anything else we can do please contact the office and the team will be more than happy to speak with you.

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Review from Julia F (Daughter of Client) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the service my mother receives from Kare Plus. The staff are always very helpful if there are any problems. They often go beyond the call of duty to ensure my mum is happy and well cared for. I feel they have a genuine concern for the well-being of their clients.
Reply from Charlotte Byrne, Recruitment at Crystal Care

Thank you for your lovely review. Your kind comments have been passed on to our Homecare staff. If there is anything else that we can help with please don't hesitate to call the office!

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Review from N M (Son of Client) published on 5 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The most positive experience from Kare Plus is how bespoke and tailored they have made the provision of care for my father. After initial difficulties with finding carers with the correct skillset and some inexperienced carers, I really do commend the management of the care agency. Any raised concerns
are acknowledged and appropriately managed.
Reply from Charlotte Byrne, Recruitment at Crystal Care

Thank you for your lovely review. Your kind comments have been passed on to our Homecare staff. If there is anything else that we can help with please don't hesitate to call the office!

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Review from S B (Son of Client) published on 5 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the quality of care my dad receives. I feel the carers genuinely care and all seem to be aware of his needs. I am also happy with the responsiveness of the office if I need to speak to them about any changes in dads situation. The best care company we have dealt with in recent years.
Reply from Charlotte Byrne, Recruitment at Crystal Care

Thank you for your lovely review. Your kind comments have been passed on to our Homecare staff. If there is anything else that we can help with please don't hesitate to call the office!

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Review from Kate S (Daughter of Client) published on 3 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was a full-time carer for my mum. Looking after my mum through the night, as well as the day, became too much for me as my own health began to suffer. We were given a young lady, who came to our home and cared for my mum through the night so I could get proper sleep. This young lady was an absolute
godsend to us. She was a genuine, caring person and my mum adored her as she felt safe and I could go to bed knowing my Mum was in safe hands. My mum recently passed away and I was so glad this young lady was with me at the time of Mum's passing. The support she gave to me and my dad at such a sad time was amazing. This girl went above and beyond and even stayed with us until after the undertaker's had been, which was hours after her shift had finished. I wish I could name this person because I would love to give her the recognition that she deserves. For a young lady, she will go far and would personally recommend her to anyone. I am going to miss her not coming anymore.
Reply from Charlotte Byrne, Recruitment & Marketing Manager at Crystal Care

Thank you for your kind review. We have passed your kind words on to the carer that looked after your mum. We were sorry to hear of your mums passing, but we are glad that we could provide some comfort in such a difficult time. Thank you again for using Kare Plus. If there is anything else we can do please don't hesitate to call the office.
Kind regards.

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Review from S T (Friend of Client) published on 26 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Kare Plus has always shown great care and understanding of my friend's needs. They have always been courteous and professional but have also become part of her family. I believe the girls go far and beyond what is expected of them.
Reply from Charlotte Byrne, Recruitment at Crystal Care

Thank you for your kind feedback. I have passed on your kind words to the team. If there is anything else we can do to support your friend, please don't hesitate to contact the office!
Kind regards,
Kare Plus Wirral Homecare Team.

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Review from Gloria C (Wife of Client) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Can only say that the treatment that my husband has received has been excellent. The staff have treated him with the utmost respect and kindness. Also, their support for me has been outstanding and has helped me through a very difficult time in our lives. I can honestly say that I don't know how we
would have managed without them. They are helping me to care for a very precious person and I will be eternally grateful.
Reply from Charlotte Byrne, Recruitment at Crystal Care

Thank you for your lovely review. We are so happy that Kare Plus Wirral have been able to support you and your husband through a difficult time. Your kind comments have been passed on to our Homecare staff. If there is anything else that we can help with please don't hesitate to call the office!

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Review from Joan A (Client) published on 6 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find that on the whole carers are very good but the younger ones need a little extra training. Also regarding masks, gloves and aprons which should be worn at all times by all carers, but they are not. I have had to remind carers, some come without them. I get quite frustrated at times, I have reported
this to the office staff. One member of staff I have a gold star for her excellent all-round care. Thank you.
Reply from Charlotte Byrne, Recruitment at Crystal Care

Thank you for your review. We take all customer reviews very seriously and use this feedback to continue improving the service that we provide. Thank you for bringing this to our attention, I can assure you that we are constantly training, spot checking and upskilling our staff. I am happy that we have exceeded your expectations in other areas as you have rated Kare Plus Wirral overall standard at 5 stars. If there is anything else that we can do please don't hesitate to contact the office.

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Review from Paul A (Son of Client) published on 2 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff to be very reliable, trustworthy and very caring. I have known staff to go beyond the care of duty and will always go the extra mile to make my father's day. The best compliment I can give is it always makes my father's day when they arrive and he only stops smiling when
they are leaving.
Reply from Charlotte Byrne, Recruitment at Crystal Care

Thank you for your review. It's great to hear that your Dad is enjoying his experience with Kare Plus. We will pass on your kind words to the carers who care for your Dad. If there is anything else we can do to help, please don't hesitate to contact the office.

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Review from Catherine H (Daughter of Client) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the care team we have met have been friendly, caring and lovely to have in the house. They all help my father with his medications and are willing to oversee his food preparations. he is getting used to the routine and is happy to let them in the house. If they have been held up they have called
to let him know. All the staff are happy and love their work. We have been pleased with the help and it has allowed us to carry on with our lives and allowing Dad to become more independent.
Reply from Charlotte Byrne, Recruitment at Crystal Care

Thank you for your kind review, we are glad to hear that your Dad is happy with his care and becoming more independent. If there is anything else we can do to help, please don't hesitate to call the office and let us know!

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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for Crystal Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.826 for Crystal Care is calculated as follows: ( (38 Excellents x 5) + (8 Goods x 4) ) ÷ 46 Ratings = 4.826
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Crystal Care is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Louise

Louise May RN, BA (Hons), RNT, PhD

Job Title: Owner of Crystal Care Joined: 2013

Louise has extensive experience in nursing and was a Ward Sister at the Royal Liverpool and Broadgreen Hospitals in the Intensive Care Unit for 12 years. She also practised nursing in Germany as an officer in the Queen Alexandra's Royal Army Nursing Corps. Since then she has had a successful career in nursing research, nurse education, leadership and management. After teaching at Edge Hill University for 20 years Louise was seconded to the Nursing and Midwifery Council as an inspector of nursing programmes of UK Universities. Since then she has addressed international nursing conferences in the UK, Europe and the Middle East. Her research into clinical supervision for nurses led to the award of a doctorate by Manchester University in 2007. Louise established Kare Plus Wirral in 2013 and although she leads the company she occasionally finds time to deliver nursing and pastoral care face to face. She tells us that her mantra for success is probably “whatever the problem is – the solution is chocolate”.


Louise opened Crystal Care in November 2023.

Sandra

Sandra Ravera

Job Title: Homecare Registered Manager Joined: 2021

I’m Sandra, a care registered Manager here at Crystal Care.


I started with Crystal Care as a new Registered manager in 2021 and have since completed my level 5 in Leadership and Management in Health and Social Care. I have worked in health and social care for the last 30 years commencing first as a carer and then working my way up through the ranks undertaking a variety of roles including Care Coordinator and Deputy Manager.


I work both within the office environment managing and leading the Home care service as well as being out in the field as a "hands-on " manager. I take person-centred care seriously and ensure we can provide a tailored individualised plan of care for each and every one of our clients.


In my spare time, I enjoy keeping fit, walking my dog, supporting Manchester United FC and spending time with my husband and family.

Frequently Asked Questions about Crystal Care

What Type of Services does Crystal Care offer?

Crystal Care offers Home Care & Nursing Care.

How many Carers does Crystal Care employ?

Crystal Care employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Crystal Care to verify any information. View our terms and conditions. Crystal Care has an Enhanced Service - more info.