Crystal Care

The Lauries, 136 Claughton Road, Birkenhead CH41 6EY
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9.6 21 Reviews
  • Crystal Care, Birkenhead
Crystal Care provides home care and nursing services to people in their own homes in the Wirral and Liverpool areas. The passionate and dedicated staff strive to deliver a high quality service. They have a wealth of experience and undergo a rigorous recruitment process and receive ongoing training to ensure a high standard is achieved.

Clients receive a bespoke care plan which is created with their input, taking into consideration their needs and wishes. Customers are matched to care workers according to their experience, background and interests to ensure customers are as comfortable as possible when receiving their care. Care plans are continually reviewed and amended to adapt to individuals’ changing personal needs and care requirements.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £22.70 – £30
  • Weekly Live-in Care Fees: £1000 – £1800

We provide calls from 30 minutes onwards.
We also provide block hours for sitting service as well as waking nights in your home

These prices are only a guideline, please contact Crystal Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Dr Louise May Ltd

Person in charge

  • Dr Louise May (Owner/Managing Director)

Crystal Care Reviews (21)

9.6

Crystal Care has a Review Score of 9.6 (9.626) out of 10, based on 8 reviews in the last 2 years.
Over all time Crystal Care has 21 reviews.

Overall Experience
  • 18
  • 2
  • 0
  • 1
  • 0
Date Published
  • 21
  • 1
  • 4
  • 8
  • 13
Reviewer Connection to Crystal Care
  • 8
  • 5
  • 3
  • 3
  • 1
  • 1
Total of 21, showing 21-21
Review from L B (Daughter of Client) published on 2 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
we have used Kare Plus for the last 12 months for my mother who has vascular dementia. They have been so professional and have provided the same small number of carers that have helped with both mum and dad to feel supported and cared for. Hopefully mum can stay at home with dad as long as possible.
Reply from Kare Plus Wirral, Owner at Crystal Care

Thank you for your review. Your thoughts and feedback are highly appreciated. I am glad that we have been able to support your parents in maintaining their independence at home.
If there is anything else we can do, please don't hesitate to contact the office.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for Crystal Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.826 for Crystal Care is calculated as follows: ( (38 Excellents x 5) + (8 Goods x 4) ) ÷ 46 Ratings = 4.826
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Crystal Care is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Nov 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Louise

Louise May RN, BA (Hons), RNT, PhD

Job Title: Owner of Crystal Care Joined: 2013

Louise has extensive experience in nursing and was a Ward Sister at the Royal Liverpool and Broadgreen Hospitals in the Intensive Care Unit for 12 years. She also practised nursing in Germany as an officer in the Queen Alexandra's Royal Army Nursing Corps. Since then she has had a successful career in nursing research, nurse education, leadership and management. After teaching at Edge Hill University for 20 years Louise was seconded to the Nursing and Midwifery Council as an inspector of nursing programmes of UK Universities. Since then she has addressed international nursing conferences in the UK, Europe and the Middle East. Her research into clinical supervision for nurses led to the award of a doctorate by Manchester University in 2007. Louise established Kare Plus Wirral in 2013 and although she leads the company she occasionally finds time to deliver nursing and pastoral care face to face. She tells us that her mantra for success is probably “whatever the problem is – the solution is chocolate”.


Louise opened Crystal Care in November 2023.

Sandra

Sandra Ravera

Job Title: Homecare Registered Manager Joined: 2021

I’m Sandra, a care registered Manager here at Crystal Care.


I started with Crystal Care as a new Registered manager in 2021 and have since completed my level 5 in Leadership and Management in Health and Social Care. I have worked in health and social care for the last 30 years commencing first as a carer and then working my way up through the ranks undertaking a variety of roles including Care Coordinator and Deputy Manager.


I work both within the office environment managing and leading the Home care service as well as being out in the field as a "hands-on " manager. I take person-centred care seriously and ensure we can provide a tailored individualised plan of care for each and every one of our clients.


In my spare time, I enjoy keeping fit, walking my dog, supporting Manchester United FC and spending time with my husband and family.

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