Bluebird Care Bristol, Bath & NE Somerset

Avon House, Avon Mill Lane, Keynsham, Bristol BS31 2UG
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9.7 24 Reviews
  • Bluebird Care Bristol, Bath & NE Somerset, Bristol
Bluebird Care Bath & North East Somerset is committed to delivering high-quality, safe, and person-centred care that allows customers to remain in the comfort and familiarity of their own homes. Their comprehensive range of services includes companionship, medication administration, personal care, domestic support, and specialist support such as dementia care, complex care, and palliative care.

A key strength of Bluebird Care Bath & NE Somerset is its nurse-led care approach, which ensures clinical oversight and expert guidance in managing more complex health conditions. This enables the team to deliver safe, effective, and responsive care for individuals with higher health and medical needs. Care is overseen by experienced registered nurses who work closely with care staff, customers, and their families to create and review bespoke care plans tailored to individual preferences, health requirements, and lifestyle goals.

With a compassionate, skilled, and highly trained team, Bluebird Care provides both domiciliary (home) care and live-in care, always placing customers’ dignity, independence, and well-being at the heart of their service.

To find out more, the team offers a free, no-obligation consultation and assessment—available at home or in hospital—to discuss how their services can best support you or your loved one.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £38.75
  • Weekly Live-in Care Fees: from £1594.96

These prices are only a guideline, please contact Bluebird Care Bristol, Bath & NE Somerset to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Melony Fairchild (Operations Director)

Bluebird Care Bristol, Bath & NE Somerset Reviews (24)

9.7

Bluebird Care Bristol, Bath & NE Somerset has a Review Score of 9.7 (9.694) out of 10, based on 19 reviews in the last 2 years.
Over all time Bluebird Care Bristol, Bath & NE Somerset has 24 reviews.

Overall Experience
  • 15
  • 9
  • 0
  • 0
  • 0
Date Published
  • 24
  • 7
  • 8
  • 19
  • 5
Reviewer Connection to Bluebird Care Bristol, Bath & NE Somerset
  • 11
  • 5
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 24, showing 21-24
Review from Susan H (Client) published on 22 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care I have received from all carers has been excellent. They are respectful, helpful and considerate. The only thing I have found difficult is the timings of visits. Morning visits can be anytime. They were at 9am for a year and then suddenly moved to 8am, which is less convenient, other than this,
I am entirely grateful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Beverley H (Sister of Client) published on 15 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent service by all who support my brother. A great support to myself. I have a lot of confidence in the team and know everyone does their best to help and support us both.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J S (Wife of Client) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Perfect for my husband's needs.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Karen H (Daughter of Client) published on 23 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would thoroughly recommend this care service to friends and family. I reluctantly brought in carers for my ninety-five-year-old Mum living independently at her home with Alzheimer's and stage four breast cancer, I being the sole carer. Bluebird Care Bristol, Bath & NE Somerset came in to help in January
2021, during the lockdown pandemic when I had been struggling to cope. I initially worried about how my mother would be with new people, as well as worrying if they could possibly meet her needs such as food she liked, TV and bedtimes, as well as her character. I needn't have worried as after a few weeks the many carers got to know her, her likes and dislikes and I read their twice-daily reports about how they enjoyed chatting with her and how my Mum was often 'giggling' when they left. Sometimes about a TV programme or how they were singing along with her as she listened to her favourite, saying that she often remarked on how pleased she was to see them. Alzheimer's is a very sad, degenerative disease but I can see how they genuinely care about her.
Reply from Louise Taylor, Manager at Bluebird Care Bristol, Bath & NE Somerset

Hello Karen, we typed a response to your lovely review, but it seems to have not uploaded, so we can only apologise. We want to say thank you for your wonderful feedback, we really appreciate your kind words, and we are delighted to hear that you can see how much our carers care.
Thank you again!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for Bluebird Care Bristol, Bath & NE Somerset is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.694 for Bluebird Care Bristol, Bath & NE Somerset is calculated as follows: ( (81 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 111 Ratings = 4.694
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Bristol, Bath & NE Somerset is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (3)

Tim

Tim Rowland-Jones

Job Title: Managing Director and Owner Joined: 2010

Tim brings extensive business management experience to his role overseeing Bluebird Care Bristol, Bath and North East Somerset. Before venturing into home care, he led a successful multi-channel retail business. However, his perspective changed when his grandfather’s dementia highlighted the urgent need for high-quality, compassionate care. This personal experience inspired him to open his first Bluebird Care office, where they have provided a high-quality service for over a decade, achieving an ‘Outstanding’ CQC rating for the branch. Tim is dedicated to making a difference and ensures all carers receive advanced training, allowing them to specialise in areas such as dementia, post-op rehabilitation, Parkinson’s, and complex care. He is focused on matching clients with the right carers based on personality and expertise, ensuring a truly personalised service. His own father now benefits from live-in care, fuelling his on-going commitment to provide exceptional services to his local communities. With Bluebird franchise partner, Peter Slough they now operate the largest multi branch franchise business within the Bluebird Care network, providing home care services across Southwest England, Oxfordshire and London.

Emma

Emma Drury

Job Title: Registered Manager Joined: 2025

Emma is the Registered Manager for Bluebird Care Bath & North East Somerset, bringing a wealth of experience and clinical knowledge to her role. A Registered Nurse with a strong foundation in social care, Emma began her career supporting individuals in the community, which gave her a deep, first-hand understanding of the needs and challenges faced by those receiving care.


Her passion for helping others led her to qualify in Adult Nursing, where she went on to build experience in acute and critical care settings—further broadening her clinical insight and leadership skills.

Rebecca

Rebecca Streeter

Job Title: Business Development & Relationship Manager Joined: 2025

Rebecca is the Business Development Manager and Relationship Manager at Bluebird Care Bristol, Bath & North East Somerset, with nearly 10 years of experience in the social care sector. Having worked her way up from coordinator to Registered Manager.


Rebecca held the position of Registered Manager for three years, overseeing the delivery of care services and ensuring compliance with regulations.


Her extensive background includes working with complex and clinical clients in the community, where she developed a deep understanding of personalised care and the unique needs of individuals.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Bristol, Bath & NE Somerset to verify any information. View our terms and conditions. Bluebird Care Bristol, Bath & NE Somerset has an Enhanced Service - more info.