What Type of Services does CareMax Homecare Services Ltd offer?

CareMax Homecare Services Ltd offers Home Care.

How many Carers does CareMax Homecare Services Ltd employ?

CareMax Homecare Services Ltd employs 35 carers.

CareMax Homecare Services Ltd, Jubilee House, 3 The Drive, Brentwood, Essex CM13 3FR

CareMax Homecare Services Ltd

Jubilee House, 3 The Drive, Brentwood CM13 3FR

4 Reviews

Care Provided

Types of Home Care

Visiting Care
Live-in Care
24 Hour Care

Contract Durations

Ongoing / Long Term
Respite / Short Term

Age Ranges

Older Person Care (65+)

Personal Care Services

Washing & Dressing
Medication Assistance (Oral)
Companionship

Household Services

Cleaning Service
Food Preparation & Serving
Shopping Service / Errands

Other Care Provided

Dementia
Physical Disability
Visual / Hearing Impairment

Review from C T (Client) published on 4 November 2021 Submitted via Website • Report

Overall Experience

I've been with CareMax as a service user for the past ten months.
Initially, the service was great. Appointments were flexible and my needs listen to and cared for, however as time went by I believe the phrase familiarity breeds contempt started to apply. Appointments were regularly canceled without

my knowledge, my request to not have a specific staff due to their rudeness was constantly thrown back in my face. That said the majority of staff were brilliant and are used to having a good chat with them but the staff turnover meant that any bonds created were pointless because the staff left due to being overworked. Eventually, it got to the point where I had to make multiple requests to have my calls at specific times and these were constantly ignored. I began to lose patience with them. I'm probably going to move the contract somewhere else once I've done my research.

Reply from Bobby Dhami, Director / Registered Manager at CareMax Homecare Services Ltd

Thank you for your feedback and I am sorry to hear that you were not completely happy with the service that you received from CareMax, and as you know any concerns that you raised were brought to my attention and we did speak about them to work a way forward. I would also like to ensure you that any cancelled visits were cancelled as per our or other manager's discussions and with your request, which we did clarify when we last spoke, however apologies again if you were not completely happy with the service you had received from CareMax. As discussed we are not able to support you in the area that you have now moved to, but wish you all the best for the future.
Kind Regards.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from Andrew R (Client) published on 24 September 2021 Submitted via Website • Report

Overall Experience

I haven't been with the agency for very long but the care I receive is of a good standard. My dignity is extremely important to me and the staff treat me with the utmost dignity and the care I receive is excellent.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from S E (Daughter of Client) published on 11 August 2021 Submitted via Website • Report

Overall Experience

CareMax Homecare Services carers were absolutely 100% looking after my mum. They were friendly, courteous, understanding and very professional on the visits to my mum. My mum was very happy with 'her girls' as she called them and never wanted them to leave. She looked forward to each visit which says

it all really. The company were very helpful with her changing needs too.

Staff
Care / Support
Management
Treated with Dignity
Value for Money

Review from S D (Daughter of Client) published on 4 April 2016 Submitted via Postal Card • Report

Overall Experience

All the girls support my mum. I feel comfortable with them being here. Some of the girls are brilliant with my mum. I do not like one of the carers as she is rude and rough with my mum.