Avelo Care

Excellent!

It's nice to have somewhere to go on the outings. I really liked the Christmas panto. They help me with the cleaning and keep my home nice, even though they are working, we still have a chat.

Since appointing Avelo Care to undertake my mother's care needs a few months ago, they have been excellent. The standard of care provided has been exceptional. All the cares are punctual and professional whilst being super friendly, and the office team are also brilliant. Highly recommend this lovely company.

The care from Avelo have been outstanding, supporting me at a hospital appointment. The carer stayed with me. reassured me and explained everything to me when I didn't understand the doctors. I had to be moved, she followed me in her care and stayed with me until 4 am and made sure I was ok. They are my lifeline and all I have. They look after me very well.

Avelo Care excellent.

I am spoilt so much my mother wouldn't recognise me.

The carers that visit my mum provide an excellent service. I know that my mum is being sensitively supported to continue living at home and I am kept informed of any changes in her health. I have found the service from Avelo to be professional and supportive and easy to liaise with.

Living alone in my 95th year with severe balance problems, there are many things I can't do for myself. I've also suffered from anxiety. While I have family in the area who bring my shopping and deal with major household needs, they have their own, younger family and other commitments. So it's a relief to know that my Avelo carers will be here for me with a smile each day to take care of minor jobs and see that I have a meal. I also know from experience that further care will be arranged for me at short notice should I need it. All of which makes my life so much easier.

Overall, have been really pleased with Avelo's assistance to date.

We've used Avelo for around seven years. Initially, I really appreciated their can-do attitude in the way they quickly arranged for someone to help my mother at her home. (I was abroad at the time and couldn't get back to the UK quickly enough to help her myself on that occasion.) We have used Avelo ever since. From a practical perspective I find them professional, reliable and flexible when needed (helping my mother with visits to healthcare appointments etc). I know that mum really appreciated the outings / trips to garden centres, cafes, etc that Avelo organised. On a personal level I find the staff are decent genuine caring people who do take a real interest in their clients above and beyond their contractual obligations.

From the onset of being cared for by the current agency. I have felt that i am dealt with the understanding of my needs. I have always been dealt with in the kindest of ways, If at anytime I have a problem I know that it will be dealt with. Quite honestly they are the best that I have ever used. Wouldn't want to go anywhere else

The care team are amazing at what they do to support me. They take time to listen to me and provide great support and advice when they visit. They help keep me at home safely and provide much needed companionship.

Nothing was too much for the ladies supporting mum and both mum and dad really appreciated what they did for them.

Avelo carers always give my aunt excellent care, keeping her dignity when carrying out personal care and keeping her company with a chat and a cup of tea if they happen to finish up a bit earlier so that my aunt still gets her full hour allocated. My cousin who lives with my aunt recently started work after being unemployed for the past year. My aunt was unsettled but Avelo rallied round and helped her with her anxiety. Without Avelo my cousin would not be able to work. Thank you to such a wonderful team of carers even us relatives would not be without you. You really are the best :)

I have been with Avelo for over 6 months. The carers are excellent, they do not arrive as if they want to leave as soon as possible. They are helpful with personal care, housework. Nothing is too much for them; they do what I want, not what they want. Would recommend this Agency without any problem to anyone without hesitant.

I'm so grateful for the care, compassion and support at one of the most difficult times of my life. Every single person who supported me with the care of my loved one was superb. The words 'person centred care' are bandied around a great deal, but honestly, every visit was meaningful and kind and totally about his needs. In addition, there were times I need more, not my loved one - Me, and the management teams stepped up and helped me come to terms with what needed to happen and supported me to make it happen. The care givers - all amazing people. Thank you Avelo

The morning that my Mum ended up going in to Hospital, I was rung immediately by Avelo to inform me that they thought she was a bit confused. I was in the process of getting ready to get over to my Mother's when Avelo rang back. The Carer had reassessed my Mother and decided that they needed to call 999 and get an Ambulance. By the time I got there, the Ambulance had arrived very quickly, and the Crew were assessing my Mother. The Carer had stayed with my Mum beyond her allocated visit time, to ensure that she kept my Mother company, and help reassure her until I arrived. Something that I'm very grateful for.

My Dad was really well looked after and all carers for my Dad were kind caring and excellent. My Mum also liked the company of them coming in. If we had any worries they dealt with them well and professionally. I would recommend them to others. It was a well run little company.

I would just like to express my gratitude to Avelo Care and staff. With their help and guidance I was able to choose a plan that suited me. The staff were brilliant and easy to talk to in what they could offer. I really appreciated the care and support that gave me back my independence. Well done.

Thank you and everybody at Avleo, you have been a real life-line for me and great for my mum.