Avelo Care

We found that all the staff were very caring and did a great job looking after Dad. Making sure Mum was ok and always there for a chat, very reassuring for the family when we couldn't be there. Visits from management making sure all was working well.

I found the carers were professional in every way. All of the who came to look after my husband were excellent, to get him up in the mornings, shower, shave, washing him, if he asked, nothing was too much. They put him to bed at night.

Avelo Care were there for me in my hour of need. I am a main carer for my Mum and desperately needed a break. They arranged care for my Mum within one week at the most busiest time of the year a week before Christmas. The carers, the office staff and managers were wonderful, very understanding, supportive, extremely flexible and adapt very quickly to all situations. Thank you Avelo Care for being there.

Avelo were there for me when I first moved to the area. Their weekly sitting service enables my husband and I time together, knowing my dad is in capable hands. No task is too big or too small. From the carers to those who work in the back office, I have found everyone I have come in contact with to be friendly, approachable and professional.

From my first contact, Avelo Care gave me more help and support than anyone else. Changed call-out times, especially at short notice, providing extra call-outs when I was ill. All staff, office and carers are kind and helpful. My partner has dementia, carers are so kind to him, he loved them all. We had trips and an art class, so well organised. Carers took him on afternoon trips when I was ill, their idea.

I can't thank the team enough. Everyone we have dealt with from the office staff, the carers, and the management team has been professional, kind, and above all caring. I can't recommend them highly enough. Thank you all.

My father, a naturally shy and reserved man, came to love them all. I always felt he was in such good hands. Avelo went above and beyond to provide extra care at moments of crisis, I can't recommend them highly enough.

During a very difficult period for our family when my mother was end of life, care was arranged for both parents. The staff as well as management were extremely supportive and responsive to both their needs. When my mother went into a care home Avelo adapted amazingly to the situation by continuing to provide care for my stepfather including supporting him to visit my mother 3 times a week. The staff were extremely knowledgeable and experienced which was important to us as my step father with a diagnosis of frontal temporal dementia was extremely resistant to receiving any type of support. Over a very short period, they built a relationship with him and he allowed them to help, developing a good rapport with him. If I had any questions or issues, management were very attentive in resolving them immediately, explaining and getting back to me as well as making changes. I was reassured by their response and that whatever needed attention they took seriously to provide the best care.

All the best.

Avelo's team began with a few hours a week, taking Dad out for walks, coffee and chats. These visits extended to weekends, giving me breaks to visit my girlfriend in London. Without local family or friends, I was reassured knowing I could always call Avelo for advice. They offered a personal touch, with face-to-face catch-ups with staff who had similar experiences. The ladies developed a strong relationship with Dad, making their visits the highlight of his week. It was a great relief knowing that, if I was away, someone I trusted was looking after my dad. Truly wonderful people, I hope only the best for everyone who helped my family during this very difficult period.

The manager and her team at Avelo have provided care for my aunt for a couple of years since she suffered a stroke. Initially, coming in a few times a week, building up to 3 or 4 times a day, as my aunt’s health deteriorated to the point she had to move to residential care. Avelo are the reason my aunt was able to feel that she could live at home independently for as long as possible. The clue is in the title, Avelo really do care, and they enhanced the quality of my aunt’s life immeasurably. Nothing is too much trouble, and all the carers, three carers in particular are absolutely wonderful humans, all delivering care to the highest standard and beyond. They are angels, and our family owe a huge debt of thanks to all the Avelo team - they made an unbearable situation bearable, and they offered true companionship whilst delivering an exceptional level of care. We will forever be grateful to them and cannot adequately express our gratitude. What we can do is recommend them without hesitation.

Avelo Care generally and the director, in particular, have been outstanding. I have had many issues with my mum being in hospital and navigating the whole care system and without the truly amazing support of the director and the operations manager, I don't think I could have coped with the stress of the situation. What is also great is that, as a team, they communicate with each other and so I am confident that when I talk to any member of the team I am talking to them all. Also, they are completely professional and they take their role as carers very seriously. I am confident that I have chosen a great company to look after my mum. Thank you Avelo!

Highly professional and caring staff who will go the extra mile. Staff take my mother-in-law on hospital visits and have recently started to take her shopping and for afternoons out. At 89, she had almost given up and become housebound (not far off bedbound) but the Avelo staff have turned the downward spiral in the other direction. Now she is going out looking for a Christmas jumper and even enjoyed her first ever fast food meal. Brilliant.

I was introduced to Avelo Care through the charity Care Support. I have appreciated the kind and caring support that both carers have given to my mum. Patiently listening to her reading about cats, her passion, and some obscure novels. Thank you for your patience and thoughtfulness with her increasing confusion and anxiety.

I would highly recommend this service to anyone looking for kind, compassionate, personalised care in their own home.

I have gone from being a full-time carer, to now being a granddaughter again. All thanks to them! My nan has formed strong bonds with them all, but special credit to a particular carer! She really goes above and beyond. So thank you!

Finding a suitable care agency was quite daunting for us as a family but I am so thankful I reached out to the manager and her fantastic team. I have nothing but positive things to say about Avelo and the kind team who have supported my mother over the past year. I would wholeheartedly recommend them to anyone seeking care services at home. Thank you.

The carer is professional, friendly and kind. She quickly formed a relationship with my father and he always looked forward to her visits. My mother and I were very comfortable leaving Dad in her capable hands.

We have found Avelo Care to be very understanding, compassionate and respectful in their dealings with my parents. They have been very flexible with our requests and have always gone the extra mile to keep my parents safe. Thank you for all your help.

Throughout our time with Avelo their care has been excellent. They have been professional at all times in dealing with my husband with dementia. I would not have been able to cope without their help. Many thanks.