The carers, the office staff and managers were wonderfulKaren R(Daughter of Client/Service User)
The carers, the office staff and managers were wonderfulKaren R(Daughter of Client/Service User)
Inspected and Rated OUTSTANDING in Caring by the CQC (April 2023).
As a proud family-owned provider, Avelo are dedicated to making a positive impact in the lives of adults and seniors across Thanet, Herne Bay, and Whitstable.
Led by a mother and son, the team’s journey is rooted in a commitment to high-quality, heartfelt care. The locally based care team listens closely to each client’s needs and preferences, ensuring their...
Care Provided by Avelo Care
Types of Home Care
- Visiting Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £35.95
Contact Avelo Care to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
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Good to Know
Owner
- Kent Domiciliary Care Ltd
- Private Owned
Person in charge
- Julie Parr (Director)
Avelo Care Reviews (88)
Avelo Care has a Review Score of 10 (9.959) out of 10, based on 49 reviews in the last 2 years.
Over all time Avelo Care has 88 reviews.
Brillant team, at the shortest of notices they have been able to assist with getting cover for me. My mum is housebound and needs help with everyday tasks. Their staff are amazing, on time and nothing is any trouble, my mum loves them being here in our home and is comforted by just knowing she is not on her own. Would recommend very highly.
Many thanks for the review, supporting Mum is a real privilege for us; the girls love visiting and supporting Mum and hopefully providing time for you and the family. The team will be delighted and feel appreciated with your feedback, thanks again.
My elderly mother has been using the services of live in care with Avelo Care since February 2019. My mother is extremely happy to have live in care, and she has two lovely carers who work four weeks on and four weeks off. This arrangement works really well for both the carers and especially my mother, as both carers bring something different to Mum's care, ranging from conversation and company to general wellbeing and Mum is extremely well looked after. I am so impressed with how my mother is looked after, the huge difference this has made to her life and the most important objective that this enables her to remain living in her own home which is her one wish with dignity. I have no hesitation in recommending Avelo Care as the difference this has made to mother and family is life-changing for us all.
Thank you so much for the review and kind words. It is an absolute pleasure and a privilege to be part of Mum's support package. Seeing her looking so well and cheerful means so much to her carers and the support team.
The owner, manageress and the team at Avelo Care have been a huge help in keeping dad safe and happy in his own home in Broadstairs. They are a critical part of Dad's support set up as he struggles with Alzheimer's. They are thoughtful in their approach, proactive and clearly experienced - we really value that. They have got to know Dad well and continue to tailor their support to best meet his needs.
Many thanks for the review, it is a pleasure to be part of your Dad's support network, thank you for putting your trust in Avelo.
From the first contact, Avelo care have been an absolute pleasure to deal with. Professional, efficient and probably more importantly kind and compassionate. They are flexible when changes are needed and have even popped back when we have been away to do a last check in the evening. If something needs bringing to my attention this is done in a timely fashion with care taken knowing that I teach. Although it took a while for Mum to get used to the visits (being a fiercely independent 84-year-old) she now feels totally comfortable and looks forward to them coming. Thoroughly recommended.
Many thanks for the review, the girls and I love visiting your Mum, she is a lovely lady and an absolute pleasure to support. Thank you for trusting Avelo with Mum's care, the team will be over the moon with your feedback.
Initial contact and assessment of the client was very positive and it was clear that a suitable care package could be provided, tailored to need but also flexible if the level of care needed to be increased. After the first period of care at home, with sensitive and professional carers, there followed a few weeks in a care home because more intensive support was needed. The client returned to their own home, initially with full-time care; again the carer was excellent and provided just the right support. The care need diminished so it was reduced to twice daily visits, then once a day and finally no care. The daily carers were slightly more variable than the full-time carers. The client is now managing very well on their own without support.
Many thanks for taking the time to make a review. It is very pleasing to hear of the travel plans for the coming months, all very exciting and pleasing to know that we have played a small part in her recovery.
It has been a happy period in my life, since my wife died in January, only by the pleasant and effective service provided by this homecare service. The companionship and friendship have been important factors in my ability to continue a meaningful life as an old (91 years) pensioner, previously dependent upon a loving wife, now greatly missed. A very good and valuable service indeed.
I found Avelo Care very easy to deal with in regard to every aspect of my mother's care, whether it be day or time changes to my mother's routine or when Avelo Care thought they should bring something to my attention. My mother always said how nice the ladies were and felt secure and comfortable in their company. Professional company to deal with.
Many thanks for the review, it is a pleasure to be part of Mum's support.
Since engaging Avelo Care to look after my father, I have found all of the members of the Avelo team to be extremely helpful, courteous at all times and a pleasure to deal with. This is especially necessary for me as I live so far away from my father and need to have a very flexible care package and this Avelo supply wonderfully. I wouldn't hesitate to recommend them.
I also wanted to thank you for putting your trust in me and the team for something so important to someone so close to you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 April 2023- Caring Outstanding
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (1)
- Posted: Wednesday 12 Feb 2025We are delighted to announce we are now providing Care, Companionship and Support Services in the Herne Bay, Chestfield, Whitstable and surrounding areas. We are still covering the Isle of...
Awards / Recognitions (2)
- Recipient: Avelo CareDate: Friday 31 May 2024
- Recipient: Avelo CareDate: Wednesday 31 May 2023
Meet the Team (6)
Shaun is responsible for the day-to-day operations and service delivery at Avelo Care to ensure we meet our regulatory requirements as well as maintain our status as the care provider and care employer of choice in East Kent. Shaun is the CQC Responsible Individual for Avelo Care Services
Shaun has over 15 years of experience in the care sector, in roles mainly focussing on quality assurance, compliance and operational management. Shaun has worked at the Board level for some of the largest homecare providers in the UK and more recently has been supporting smaller organisations in consultancy and turnaround roles, achieving high levels of success in each of those appointments.
Shaun holds a Human Resources Degree as well as a Level 5 Diploma in Leadership for Health & Social Care.
"We have a hugely committed team at Avelo Care, who all thrive on supporting clients to live in the comfort and safety of their own homes. I love what Avelo stands for and the positive outcomes we achieve for so many local people on a daily basis"
Julie has over 30 years of experience in the home care sector and has held various senior management positions covering homecare, extra care and daycare services. Julie's vast knowledge and experience make her well-equipped to manage our care services and she is also the CQC Registered Manager for Avelo Care Services.
She is very much the face of Avelo and provides a great deal of support to clients and their families as well as supporting our wider care team, very much a key role in our business.
"I am very proud to be part of the Management team leading a caring and dedicated team of community carers supporting our clients. We have a “work with, not for” approach and include and encourage our clients to take an active part, however small, in everything we do"
Steph has over 19 years of experience in the care sector. Following acquisitions of smaller care companies up to the national level, her last role was for the UK's biggest Learning Disability provider supporting almost 5,000 service users in multiple care settings including Domiciliary, Residential, Supported Living and Clinical Care.
A mixture of systems, finance and business design is a real passion for Steph, supporting the day-to-day running of the business behind the scenes.
“I am extremely proud to be a part of a family-run business where the people are at the heart of everything the business does. Avelo is a provider who listens and genuinely cares, who wants to continually make a positive difference, and who offers peace of mind to the families of our Clients. We want the care received by all of our Clients to be of the standard we would choose for our own loved ones .”
Nikki has worked in the Care sector for 12 years. Before joining Avelo Care, she managed 2 Day Centres, the first a secure Dementia Unit with up to 20 clients visiting daily, and the second a Social Day Centre that catered for 60 clients daily.
Nikki is responsible for the onboarding of new clients, right through from the initial enquiries, to setting up the care package and introductions within the wider care team.
Nikki holds an NVQ Level 5 in Leadership for Health & Social Care.
"I am proud to be a part of a team who make a difference for our clients on a daily basis. I enjoy meeting people and am happy to get the right care setup for each individual to meet their needs and preferences"
Rebecca joined Avelo in 2017 as a community carer, progressing into her current role as a Care Quality Officer in June 2024. Rebecca supports the operational team and completes quality assurance, reviews, care plan updates and compliance checks to ensure our service delivery is the highest standard it can be.
“ I have a special interest in medications and am currently looking at expanding my knowledge on the subject. I love to go home at the end of the day with the knowledge that the fab team at Avelo have gone above and beyond and ensured clients have received care tailored to their needs and wishes".
As a senior carer, Katie supports the care management team by visiting clients and ensuring that care and support needs are continually reviewed, updated, and audited.
“I enjoy making a difference and making people happy on a daily basis. I love that Avelo spends time with people and isn’t solely focused on personal care. We also have companionship and accompanied outings that so many of our clients look forward to each week.”
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