The carers, the office staff and managers were wonderfulKaren R(Daughter of Client/Service User)
The carers, the office staff and managers were wonderfulKaren R(Daughter of Client/Service User)
Inspected and Rated OUTSTANDING in Caring by the CQC (April 2023).
As a proud family-owned provider, Avelo are dedicated to making a positive impact in the lives of adults and seniors across Thanet, Herne Bay, and Whitstable.
Led by a mother and son, the team’s journey is rooted in a commitment to high-quality, heartfelt care. The locally based care team listens closely to each client’s needs and preferences, ensuring their...
Inspected and Rated OUTSTANDING in Caring by the CQC (April 2023).
As a proud family-owned provider, Avelo are dedicated to making a positive impact in the lives of adults and seniors across Thanet, Herne Bay, and Whitstable.
Led by a mother and son, the team’s journey is rooted in a commitment to high-quality, heartfelt care. The locally based care team listens closely to each client’s needs and preferences, ensuring their care plans are as unique as they are and always keeping them at the heart of their service.
Avelo offer a comprehensive range of services, including personal care, home support, shopping, meal preparation, medication management, and companionship. Expertise in dementia care also ensures specialised support for those who need it.
As a small, independent provider, Avelo pride themselves on offering a more personal and attentive service than that of larger national companies or franchises. Their local team is dedicated to building genuine relationships, understanding each client’s unique needs, and delivering care with kindness and flexibility. This personal approach ensures that every individual receives the respect, dignity, and tailored support they deserve, making them truly stand out as the local provider of choice.
Monthly group outings continue to be a popular addition to their service, whether it’s taking clients out for lunch, trips to the pantomime, or simple adventures that bring joy and companionship. Avelo believe that enriching lives and creating happy memories is just as important as the care they provide at home.
If you’d like to learn more about how Avelo Care can support you or your loved ones, the team would love to hear from you.
Care Provided by Avelo Care
Types of Home Care
Visiting Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
From £35.95
The price(s) shown are provided by the agency. Contact Avelo Care for full pricing details and T&Cs.
Review from Kevin (Son of Client) published on 27 January 2020 Submitted via Website•
Overall Experience
Overall, I am highly satisfied with the quality of service provided by Avelo. I was particularly impressed with their ability to respond quickly and flexibly to my rather urgent need to help my mother (I was out of the country at the time and managed to arrange everything by phone and email with...
Overall, I am highly satisfied with the quality of service provided by Avelo. I was particularly impressed with their ability to respond quickly and flexibly to my rather urgent need to help my mother (I was out of the country at the time and managed to arrange everything by phone and email with minimal fuss).
The care provided has been generally to a high standard and responsive to whatever my mother's needs are at the time. I was also grateful for feedback from one of Avelo's assessors on my mother's progress and likely future requirements - this involved a reduction to the number of visits needed, so there was no 'hard sell' to continue at the initial high frequency of visits.
↩Reply from Lee Jackson, at Avelo Care
Many thanks for taking the time to review our service. I'm very happy that Julie and the team were able to put support in place for Mum during your absence and it is great that we are able to continue. I will pass on your comments to everyone involved, your review means so much to us and the recognition for Julie and the girls is a great motivator.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sharon P (Daughter of Client) published on 9 January 2020 Submitted via Postal Card•
Overall Experience
Very pleased with care and really appreciate that on most visits it is the same carer who instils much confidence in my father and goes out of her way to build a professional relationship. Thank you.
Very pleased with care and really appreciate that on most visits it is the same carer who instils much confidence in my father and goes out of her way to build a professional relationship. Thank you.
↩Reply from Lee Jackson, at Avelo Care
Thanks for the review and I am delighted that we are meeting yours and Dad's expectations, it is a privilege for Avelo to be trusted with supporting someone so close to you. Because we pay our Carers travel time and mileage allowance we are able to reduce the cost for block visits of two hours or...
Thanks for the review and I am delighted that we are meeting yours and Dad's expectations, it is a privilege for Avelo to be trusted with supporting someone so close to you. Because we pay our Carers travel time and mileage allowance we are able to reduce the cost for block visits of two hours or more which many of our clients take advantage of. As well as being great value for money, we can do more with a longer visit such as trips out, social activities and so on.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jane L (Daughter of Client) published on 11 December 2019 Submitted via Website•
Overall Experience
Brillant team, at the shortest of notices they have been able to assist with getting cover for me. My mum is housebound and needs help with everyday tasks. Their staff are amazing, on time and nothing is any trouble, my mum loves them being here in our home and is comforted by just knowing she is...
Brillant team, at the shortest of notices they have been able to assist with getting cover for me. My mum is housebound and needs help with everyday tasks. Their staff are amazing, on time and nothing is any trouble, my mum loves them being here in our home and is comforted by just knowing she is not on her own. Would recommend very highly.
↩Reply from Lee Jackson, at Avelo Care
Many thanks for the review, supporting Mum is a real privilege for us; the girls love visiting and supporting Mum and hopefully providing time for you and the family. The team will be delighted and feel appreciated with your feedback, thanks again.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Gill T (Daughter of Client) published on 5 December 2019 Submitted via Website•
Overall Experience
My elderly mother has been using the services of live in care with Avelo Care since February 2019. My mother is extremely happy to have live in care, and she has two lovely carers who work four weeks on and four weeks off. This arrangement works really well for both the carers and especially my...
My elderly mother has been using the services of live in care with Avelo Care since February 2019. My mother is extremely happy to have live in care, and she has two lovely carers who work four weeks on and four weeks off. This arrangement works really well for both the carers and especially my mother, as both carers bring something different to Mum's care, ranging from conversation and company to general wellbeing and Mum is extremely well looked after. I am so impressed with how my mother is looked after, the huge difference this has made to her life and the most important objective that this enables her to remain living in her own home which is her one wish with dignity. I have no hesitation in recommending Avelo Care as the difference this has made to mother and family is life-changing for us all.
↩Reply from Lee Jackson, Owner at Avelo Care
Thank you so much for the review and kind words. It is an absolute pleasure and a privilege to be part of Mum's support package. Seeing her looking so well and cheerful means so much to her carers and the support team.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Andrew M (Son of Client) published on 25 November 2019 Submitted via Website•
Overall Experience
The owner, manageress and the team at Avelo Care have been a huge help in keeping dad safe and happy in his own home in Broadstairs. They are a critical part of Dad's support set up as he struggles with Alzheimer's. They are thoughtful in their approach, proactive and clearly experienced - we...
The owner, manageress and the team at Avelo Care have been a huge help in keeping dad safe and happy in his own home in Broadstairs. They are a critical part of Dad's support set up as he struggles with Alzheimer's. They are thoughtful in their approach, proactive and clearly experienced - we really value that. They have got to know Dad well and continue to tailor their support to best meet his needs.
↩Reply from Lee Jackson, at Avelo Care
Many thanks for the review, it is a pleasure to be part of your Dad's support network, thank you for putting your trust in Avelo.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Amanda B (Daughter-in-law of Client) published on 15 November 2019 Submitted via Website•
Overall Experience
From the first contact, Avelo care have been an absolute pleasure to deal with. Professional, efficient and probably more importantly kind and compassionate. They are flexible when changes are needed and have even popped back when we have been away to do a last check in the evening. If something...
From the first contact, Avelo care have been an absolute pleasure to deal with. Professional, efficient and probably more importantly kind and compassionate. They are flexible when changes are needed and have even popped back when we have been away to do a last check in the evening. If something needs bringing to my attention this is done in a timely fashion with care taken knowing that I teach. Although it took a while for Mum to get used to the visits (being a fiercely independent 84-year-old) she now feels totally comfortable and looks forward to them coming. Thoroughly recommended.
↩Reply from Lee Jackson, at Avelo Care
Many thanks for the review, the girls and I love visiting your Mum, she is a lovely lady and an absolute pleasure to support. Thank you for trusting Avelo with Mum's care, the team will be over the moon with your feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S T (Nephew of Client) published on 11 November 2019 Submitted via Website•
Overall Experience
Initial contact and assessment of the client was very positive and it was clear that a suitable care package could be provided, tailored to need but also flexible if the level of care needed to be increased. After the first period of care at home, with sensitive and professional carers, there...
Initial contact and assessment of the client was very positive and it was clear that a suitable care package could be provided, tailored to need but also flexible if the level of care needed to be increased. After the first period of care at home, with sensitive and professional carers, there followed a few weeks in a care home because more intensive support was needed. The client returned to their own home, initially with full-time care; again the carer was excellent and provided just the right support. The care need diminished so it was reduced to twice daily visits, then once a day and finally no care. The daily carers were slightly more variable than the full-time carers. The client is now managing very well on their own without support.
↩Reply from Lee Jackson, at Avelo Care
Many thanks for taking the time to make a review. It is very pleasing to hear of the travel plans for the coming months, all very exciting and pleasing to know that we have played a small part in her recovery.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D H (Client / Service User) published on 1 November 2019 Submitted via Postal Card•
Overall Experience
It has been a happy period in my life, since my wife died in January, only by the pleasant and effective service provided by this homecare service. The companionship and friendship have been important factors in my ability to continue a meaningful life as an old (91 years) pensioner, previously...
It has been a happy period in my life, since my wife died in January, only by the pleasant and effective service provided by this homecare service. The companionship and friendship have been important factors in my ability to continue a meaningful life as an old (91 years) pensioner, previously dependent upon a loving wife, now greatly missed. A very good and valuable service indeed.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Bob N (Son of Client) published on 25 October 2019 Submitted via Postal Card•
Overall Experience
I found Avelo Care very easy to deal with in regard to every aspect of my mother's care, whether it be day or time changes to my mother's routine or when Avelo Care thought they should bring something to my attention. My mother always said how nice the ladies were and felt secure and comfortable in...
I found Avelo Care very easy to deal with in regard to every aspect of my mother's care, whether it be day or time changes to my mother's routine or when Avelo Care thought they should bring something to my attention. My mother always said how nice the ladies were and felt secure and comfortable in their company. Professional company to deal with.
↩Reply from Lee Jackson, at Avelo Care
Many thanks for the review, it is a pleasure to be part of Mum's support.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Pauline S (Daughter of Client) published on 17 October 2019 Submitted via Website•
Overall Experience
Since engaging Avelo Care to look after my father, I have found all of the members of the Avelo team to be extremely helpful, courteous at all times and a pleasure to deal with. This is especially necessary for me as I live so far away from my father and need to have a very flexible care package...
Since engaging Avelo Care to look after my father, I have found all of the members of the Avelo team to be extremely helpful, courteous at all times and a pleasure to deal with. This is especially necessary for me as I live so far away from my father and need to have a very flexible care package and this Avelo supply wonderfully. I wouldn't hesitate to recommend them.
↩Reply from Lee Jackson, at Avelo Care
Hi Pauline, many thanks for your kind words, it is a pleasure to be part of your Dad's support.
I also wanted to thank you for putting your trust in me and the team for something so important to someone so close to you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 April 2023
Overall Good
CaringOutstanding
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (1)
News
12 Feb 2025
We are delighted to announce we are now providing Care, Companionship and Support Services in the Herne Bay, Chestfield, Whitstable and surrounding areas. We are still covering the Isle of...
There are no accreditations posted yet for Avelo Care.
Meet the Team (7)
Shaun ParrJob Title Owner & Managing DirectorJoined 2020
Shaun is responsible for the day-to-day operations and service delivery at Avelo Care to ensure we meet our regulatory requirements as well as...
Shaun is responsible for the day-to-day operations and service delivery at Avelo Care to ensure we meet our regulatory requirements as well as maintain our status as the care provider and care employer of choice in East Kent. Shaun is the CQC Responsible Individual for Avelo Care Services
Shaun has over 15 years of experience in the care sector, in roles mainly focussing on quality assurance, compliance and operational management. Shaun has worked at the Board level for some of the largest homecare providers in the UK and more recently has been supporting smaller organisations in consultancy and turnaround roles, achieving high levels of success in each of those appointments.
Shaun holds a Human Resources Degree as well as a Level 5 Diploma in Leadership for Health & Social Care.
"We have a hugely committed team at Avelo Care, who all thrive on supporting clients to live in the comfort and safety of their own homes. I love what Avelo stands for and the positive outcomes we achieve for so many local people on a daily basis"
Julie ParrJob Title Owner & Director of OperationsJoined 2019
Julie has over 30 years of experience in the home care sector and has held various senior management positions covering homecare, extra care and...
Julie has over 30 years of experience in the home care sector and has held various senior management positions covering homecare, extra care and daycare services. Julie's vast knowledge and experience make her well-equipped to manage our care services and she is also the CQC Registered Manager for Avelo Care Services.
She is very much the face of Avelo and provides a great deal of support to clients and their families as well as supporting our wider care team, very much a key role in our business.
"I am very proud to be part of the Management team leading a caring and dedicated team of community carers supporting our clients. We have a “work with, not for” approach and include and encourage our clients to take an active part, however small, in everything we do"
Steph BurtonJob Title Commercial DirectorJoined 2023
Steph has over 19 years of experience in the care sector. Following acquisitions of smaller care companies up to the national level, her last role...
Steph has over 19 years of experience in the care sector. Following acquisitions of smaller care companies up to the national level, her last role was for the UK's biggest Learning Disability provider supporting almost 5,000 service users in multiple care settings including Domiciliary, Residential, Supported Living and Clinical Care.
A mixture of systems, finance and business design is a real passion for Steph, supporting the day-to-day running of the business behind the scenes.
Steph holds a degree in Management Science & Business Administration.
“I am extremely proud to be a part of a family-run business where the people are at the heart of everything the business does. Avelo is a provider who listens and genuinely cares, who wants to continually make a positive difference, and who offers peace of mind to the families of our Clients. We want the care received by all of our Clients to be of the standard we would choose for our own loved ones .”
Nikki BlakeJob Title Client Care ManagerJoined 2022
Nikki has worked in the Care sector for 12 years. Before joining Avelo Care, she managed 2 Day Centres, the first a secure Dementia Unit with up to...
Nikki has worked in the Care sector for 12 years. Before joining Avelo Care, she managed 2 Day Centres, the first a secure Dementia Unit with up to 20 clients visiting daily, and the second a Social Day Centre that catered for 60 clients daily.
Nikki is responsible for the onboarding of new clients, right through from the initial enquiries, to setting up the care package and introductions within the wider care team.
Nikki holds an NVQ Level 5 in Leadership for Health & Social Care.
"I am proud to be a part of a team who make a difference for our clients on a daily basis. I enjoy meeting people and am happy to get the right care setup for each individual to meet their needs and preferences"
Rebecca EnglishJob Title Client Care ManagerJoined 2017
Rebecca is in her 13th year working within the health and social care sector; previous roles have included residential settings and working within...
Rebecca is in her 13th year working within the health and social care sector; previous roles have included residential settings and working within SecAMB as an emergency medical advisor.
Rebecca joined Avelo in 2017 as a community carer, progressing into her current role as a Care Quality Officer in June 2024. Rebecca supports the operational team and completes quality assurance, reviews, care plan updates and compliance checks to ensure our service delivery is the highest standard it can be.
Rebecca has completed her level 4 diploma in adult health and social care and is also a trainer for manual handling and mental health well-being.
“ I have a special interest in medications and am currently looking at expanding my knowledge on the subject. I love to go home at the end of the day with the knowledge that the fab team at Avelo have gone above and beyond and ensured clients have received care tailored to their needs and wishes".
Anna HortonJob Title Deputy Care ManagerJoined 2026
Anna has worked in adult health and social care from the age of 18, starting as a community carer during the COVID pandemic. She has worked in...
Anna has worked in adult health and social care from the age of 18, starting as a community carer during the COVID pandemic. She has worked in leadership roles in care homes across Kent and South East London, specialising in dementia care and end-of-life care.
Anna holds her Level 3 Diploma in Adult Health and Social Care.
Katie MorganJob Title Senior CarerJoined 2019
Katie, a dedicated professional, has been a part of the health & social care sector for 5 years and chose to join Avelo in March 2019.
As a senior...
Katie, a dedicated professional, has been a part of the health & social care sector for 5 years and chose to join Avelo in March 2019.
As a senior carer, Katie supports the care management team by visiting clients and ensuring that care and support needs are continually reviewed, updated, and audited.
“I enjoy making a difference and making people happy on a daily basis. I love that Avelo spends time with people and isn’t solely focused on personal care. We also have companionship and accompanied outings that so many of our clients look forward to each week.”
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Avelo Care to verify any information. View our terms and conditions. Avelo Care has an Enhanced Service -what an Enhanced Service includes.
