Robin Home Care

Robin Home Care provided care for my elderly father; who has dementia and arthritis. Robin Home Care was excellent from the start and took a very thorough briefing from us. The carers they sent were of such a high standard that they won Dad over from the start. Honestly, we could not have asked for more: the carers were thorough, conscientious and made great efforts to gain Dad's trust - they genuinely made a difference to his quality of life.

I also have to praise Robin management. Family circumstances and Dad's needs changed quickly at times, and we asked them on several occasions to step in at very short notice with a revised care package. Management was always on it straight away and made huge efforts to get Dad's revised care plan online immediately - all whilst maintaining the high quality we had become used to at all times. I am so grateful to them, and I can honestly recommend them 100% - they will make excellent efforts for you and your loved one.

Most impressively, when Robin Home Care felt that my mother needed 24-hour care and that that would be better provided for her in a residential setting they had no hesitation in explaining this to us and supporting us through a difficult transition period, even though that meant we could no longer use their services. We would have no hesitation in recommending this efficient, caring and dependable organisation to anyone.

The carers are superb and my mother tells me they are like friends to her. What is most impressive about Robin Home Care is the speed any concerns are relayed to me and the practical way the carers deal with issues. As an example, following a fall earlier in the year, the carer had phoned her manager and called for emergency services immediately. A manager went round to wait with my mother, and I was able to get to my her house in time to accompany her to hospital in the ambulance. I have absolutely no complaints about any aspects of the service and can only praise the care and professionalism with which my mother and I have been shown by all members of the team. I chose to review this month in particular because it is my mother's birthday month, and she was delighted when the agency presented her with flowers and a cake. Just another example of how Robin Home Care goes over and above expectations. With their support, I am able to spend time enjoying my Mum.

All staff have always been very helpful and cheerful and we could not fault them at all.

Robin have been looking after my father since the beginning of this year. All of the girls who come to help him out are lovely. They really care for the person they are helping out. They are not rushed so they have the time to speak to their clients which is one of the reasons we need dad to have a carer come in as it means he has someone to speak to twice per day. They are not cheap but you get what you pay for.

What more can I say - excellent in every way.

I am very happy with my carer she is very supportive and caring.

I was very happy with everyone who helped me and supported me in my home.

Heritage Homecare have been providing care to my father who has dementia. In the past, we have always found it difficult to find an agency which is reliable and who can provide the same carer each week. Heritage Homecare have always been reliable and my father really enjoys his carers company. I would definitely recommend their services.

The managing staff really are passionate about providing the best possible service and hold reviews every 6 months. Amazing people and amazing service!

We were anxious to find good quality care for our Mum in the last months of her life. Heritage provided a kind, respectful but also well organised and efficient service. Mum was treated with great dignity and respect. They also supported us as a family, helping us manage with practical advice and emotional support.

A kind, caring and very professional agency that made daily visits to my elderly mother for a year. I trusted the Heritage carers implicitly. My mother had around three or four regular carers visiting which meant they could get to know her needs, likes and dislikes and she could build up a personal relationship with each of them. She enjoyed the visits and company and always remarked how she was treated with kindness and dignity. Management kept me well informed and gave me personal support too.

Lovely Carers, kind and caring. Very flexible, come in at very short notice. Highly recommended.

I do believe that staying with this agency, I am more vulnerable and uncared for. First of all, I told them few times that I do not appreciate 2 carers a week but 3 are unacceptable. Spoke with them today Wednesday 18.4.18 but of course, they deny that from Monday 16.4.18 I had already 3 carers. Monday 16.4.18, the agency got in touch with my Drs surgery, as it wasn't possible for me to go to the Dr as the lift is not working and I needed urgent care. Tuesday 17.4.18 I received another carer that didn't know the last things about my current health situation, she wasn't informed? and today Wednesday 18.4.18 I received another carer. That's 3 only in 3 days.

We have had marvellous service with the agency choosing an appropriate carer to look after mum. The care package worked out beautifully - keeping mum company, giving us advice on care needs, and a totally reliable and trustworthy carer - available whenever we have asked for support.

Heritage Healthcare has been visiting my mother daily for 5 months. Her team of carers are presentable, punctual, reliable, attentive and kind. Mum enjoys their visits and I have peace of mind knowing that somebody has popped in to ensure that she has taken her medication, had something to eat, had a chat and checked that she is okay. This is vital to me when working away from home. Mum has always been independent and the Heritage Team respect that in their approach. They are flexible and extremely helpful. I would highly recommend Heritage Healthcare.

Well done, I am forever grateful.

The carers from Heritage Healthcare Ealing are very professional, caring, kind and competent. I have always found them to be a joy to have around and most importantly they are completely trustworthy. I would have no hesitation to recommend them to anyone requiring care.

Heritage Healthcare are a fantastic team providing ongoing daily personal and social care for my mother. Each and everyone in the team are caring, dedicated and reliable. Having worked with them for almost 2 years, Mum looks forward to the visits and has formed strong relationships with her carers. We had complex requirements and Heritage Healthcare worked with the whole family to provide a personalised care plan, matching the carers to my Mums individual needs which really helped with the difficult transition from independent living to being supported by people outside of the family. I would highly recommend Heritage healthcare.

I am a 52-year-old man, a wheelchair-user with muscular dystrophy. I work full-time in central London as a journalist.

Heritage carers have been providing personal care in the morning and one night a week since February 2016.

I am delighted by their professionalism, efficiency and cheerfulness and I would recommend them very highly.

I receive personal care, getting in and out of bed, help with toileting, washing, food preparation, laundry and household cleaning.

Care and assistance is of the highest level. The carers are always on time, attentive and kind to me.

I have a fairly tight schedule on the morning, as I have to leave for work. But I never feel rushed and the mornings go very smoothly indeed.

I am more than happy to recommend Heritage Healthcare (Ealing & Richmond) to everyone.