Robin Home Care

Robin Home Care provided my elderly brother with support so he could remain as independent as possible during a time of failing health. He had multiple hospital admissions which the carers were extremely flexible and adaptable around. On a couple of occasions my brother was found collapsed on the floor. The carers responded professionally keeping me fully informed (as I did not live near) and by taking appropriate action. My brother told me unprompted on many occasions he liked his carers and they were "5 Star". It is testament to their friendly, enabling care that my brother took to them so well. For my part I found Robin Home Care a lifeline in helping me manage a complex situation. Nothing was too much trouble for Daniela Coutinho the registered care manager and the team who offered solution focused support. I am so grateful to have found a service that treated my brother so well.

We chose Robin Home Care because it was a local, independently owned, family-based organisation with an "outstanding" rating from the CQC. It was clear from the initial assessment visit that this was a caring and highly professional team. The Care Manager was friendly, put us at ease and listened carefully to the story. This was the platform for choosing a day-to-day carer who was perfect for the role of looking after a dear friend and colleague with cognitive problems who retained her intellect but who struggled with day-to-day tasks. The carer was immensely kind and thoughtful and an ideal companion. If there were any issues that needed to be addressed by the management team, the response was always prompt and helpful. In summary, I could not have wished for better care for my friend.

I am so happy that we made the decision to choose Robin Homecare to help care for my mum, who was diagnosed with dementia several years ago. Over a period of approximately 18 months, they scaled the care up from once weekly support to daily visits to match my mum's care needs perfectly as her condition progressed. The care included help with house cleaning, laundry and meal preparation, and in addition to this Mum built up a wonderful rapport with her carers and looked forward to their visits every day. Meanwhile, I felt secure knowing that she was receiving such good care when I wasn't around and was always kept in the loop about anything I needed to be aware of. Having access to the records on the app was also incredibly helpful and reassuring. An enormous thank you to everyone at Robin, I am so grateful for everything that you have done and I wish you all the best in the future.

Robin Homecare provided a daily drop in to check up on my mother whilst we were away on holiday. They are reliable, friendly and caring without being overly intrusive. Mum is in early stage Alzheimers and was resistant to having visits as she rightly wants to prove her independence in managing when alone but she really enjoyed the visits and it meant I could have a break with the reassurance that someone was keeping a gentle eye on her. Would recommend them highly.

I contacted Robin Homecare when my 93yo mother's care needs (elderly care, dementia) became too difficult for me to manage. Initially she resisted anyone coming into the home but that changed when she met the care managers and her carers. They were all outstanding, I cannot praise them enough. Not having any previous experience of dealing with care services, I was very impressed by their genuine care, respect, sensitivity, friendliness and professionalism, and how well the carers were matched to the client, my mother. They established rapport very quickly. I was confident that my mother was in safe hands.They made contact with me as soon as there were any concerns and were available if I had any. Initially a carer came once a day to help with personal care - washing, dressing etc - but later another came to help with medication. They were a tremendous help to my mother in the last 9 months of her life. I valued the live electronic monitoring service. A HUGE thank you!

Robin Home Care looked after my father for 18 months before his death in June at 87. The quality of their care was exceptional. Initially one carer looked in on my father twice a week after I convinced him that I needed some support with his care. As a result of the kindness and gentle care he received right from the beginning, he agreed to a ramping up of support as it was needed. Robin Home Care were brilliant in adapting to his changing needs. They were also excellent at communicating with me and providing additional care when I was away. My father was diagnosed with cancer at Christmas and the Robin Home Care team continued to adapt seamlessly to his needs. At the end, he suddenly needed significantly increased levels of support. I will be for ever grateful to the team at Robin Home Care that over those last two weeks he was cared for only by carers he and I already knew which I know cannot have been straightforward for them to manage. This is a team of people who truly care.

Two wonderful ladies have been looking after my mother on a twice weekly basis for several years, until she recently went into a care home . They were both absolutely fantastic . Really kind and caring and a pleasure to have a round . I cannot speak highly enough of both these two ladies and Robin home care itself. The staff have been unfailingly helpful, efficient and kind and made us feel like nothing was too much trouble .I am so glad i found them when i did .

Robin Home Care helped support my mother during the last two years if her life, firstly going round for short daily visits to say hello and check on her until finally supporting her daily with her more complex care needs weeks before her death. Throughout all this time every member of staff treated my mother with care, respect and with genuine concern for her happiness and health. Their support to me as well during this time was invaluable. They were also able to co-ordinate well with Mum's live in carers to ensure that Mum got the best support she could.

Would recommend this team without hesitation to any one.

My 91-year-old mother had a serious health crisis and suddenly I found myself having to care for her at home upon her discharge from hospital. It was incredibly stressful and on top of that, we had a pre-booked short break abroad and thought we would have to cancel it. I was lucky enough to know of Robin Home Care, looked them up, and gave them a call and that's when things started to improve. They were calm and reassuring. They took time and a great deal of care to understand Mum and her needs and organised a package of daily care and an enhanced package for when we were away. They thought of everything and discussed the details fully with me and involved my mother too. The carers were without exception sympathetic, efficient, friendly, and kind, and the managers were always ready to step in and give additional support as and when needed. The company is run in a highly professional way, the standards of care are excellent and I have no hesitation in recommending them.

The manager and the team cared for my father at home with us for nearly 3 years until my father passed away. I cannot rate them highly enough. Every single member of the team is outstanding. True care, compassion, reliability, professionalism and respect. My father absolutely adored all of them, and so did we. On top of the exceptional care, they also gave us counsel, advice and friendship that we could not have done without. The manager and her team should be running the NHS!

I received excellent care and support when I left hospital following a hip replacement operation. Robin Homecare did everything possible to ensure that I was safe and comfortable in my home. All the staff and carers I interacted with were unfailingly kind, pleasant, helpful and competent and went 'above and beyond' to ensure that all my needs were met and that my recovery period was comfortable and stress-free. I cannot praise them highly enough.

I will always be grateful to Robin Home Care for providing the crucial assistance that enabled my relative to fulfil her last wish - to live out her days in her own home.

We heartily recommend Robin Home Care and their team. Thank you.

As a first-time user of a home care service, I was apprehensive as to what to expect and the type of service I would receive during the recovery from my operation. But I had nothing to worry about as Robin Home Care were professional, attentive, and caring from day one. Everything was tailored to my needs and my two carers could not do enough for me and were so friendly, caring and kind and I can not thank them enough. Also, the leadership team were also marvellous and attentive to any changes to my care that were needed. A brilliant organisation that I would have no hesitation in using again or recommending to others.

We have nothing but the highest praise for all the staff at Robin Home Care. Our relative is treated with respect and dignity. His carers and the management team have been very responsive with any extra care/support needs. They have been invaluable in supporting him with some last minute care needs. I am always reassured by the speed of Robin Home Care's response; we hope there won't be any emergencies but we feel confident that, should anything happen, they will be there for him.

Robin is a well-run and organised company and I have no hesitation in recommending them for all levels of care.

You responded to my call for home help effectively and quickly and I am very happy with the real quality of care that Mum received from you. It is because you took time to really understand Mum's wishes and needs and made sure the care was tailored appropriately. The carers who looked after Mum were both wonderful and kind. They made Mum very comfortable at a time when she was really in need of the right help. Thank you so much. I have no hesitation at all in highly recommending Robin Home Care.

I would definitely recommend Robin Home Care to anyone looking for care for their loved one.

Robin Care took very good care of my Aunt after she had a fall, followed by a short stay in hospital. The family were worried as our Aunt lived on her own in her own house and strongly wanted to remain at home for as long as she was able. I can't praise enough the personal care and kindness that all the carers, that attended my aunt, gave to her. They made her feel valued and not just an elderly client. At 97 yrs of age but still strong in mind, her body started to let her down so we wanted carers to call in to make sure she was prepared for the day and had food three times a day. My aunt loved chatting to all the carers and appreciated all they did for her. I can recommend Robin Home Care unreservedly for anyone who is looking for excellent local care.