Anglia Care (Ipswich)

Unit 5 Beta Terrace, West Road, Ipswich IP3 9FE
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9.2 50 Reviews
  • Anglia Care (Ipswich), Ipswich
Anglia Living Care Services provide home care services in the Ipswich area. Care workers are trained to provide professional and person care with respect for the client.

Care can be provided on a one to one basis by care workers skilled to carry out a number of tasks including providing a few hours care and round the clock care if required.

Services that Anglia Living Care Services can offer include, domestic support around the home, such as cleaning, cooking and support with shopping trips, as well as personal care to include meal preparation, assistance with washing, dressing and continence care, and medication.

Specialist care including, respite, end of life and dementia care can also be provided.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Anglia Living Care Services Ltd

Person in charge

  • Amanda Thomson (Care Manager)

Anglia Care (Ipswich) Reviews (50)

9.2

Anglia Care (Ipswich) has a Review Score of 9.2 (9.232) out of 10, based on 8 reviews in the last 2 years.
Over all time Anglia Care (Ipswich) has 50 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Anglia Care (Ipswich)
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Total of 50, showing 21-40
Review from Linda C (Daughter of Client) published on 7 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Anglia Care have been providing care for my Mother since her previous care agency relinquished her postcode area. I am a health and social care trainer so I really do know what excellent care looks like and this agency and its carers are professional, reliable, very competent, committed to providing
high-quality person-centred empathetic care and they treat my mother with dignity and respect. I cannot recommend them highly enough. There is a real understanding from management about the legal framework in which care should be provided and that is translated into superb care and support for my mother. Holidays apart she has the same carer every morning which provides continuity. The carers are punctual and go above and beyond in their support for my Mother. The office staff and manager are unfailingly helpful and polite and have also gone more than the 'extra mile'. The app is fantastic as I live 2 hours away. Highly recommend this agency.
Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

We're happy to hear you are happy with the service we are providing. Thank you so much for the positive review.

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Review from John H (Husband of Client) published on 16 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Never having used carers in the past, we were worried who would turn up, would my wife take a disliking to them. The ladies from Anglia Care were all very pleasant and friendly. They did the job efficiently and always asked if there was anything else they could do for us. We would be very pleased to
see them again if we needed.
Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Thank you for your kind review. Anglia Care would be happy to support you again if you needed care.

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Review from Claire L (Daughter of Client) published on 29 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care from the carers who provide care for my dad. Nothing too much for them and they all go above and beyond their call of duty. Always on hand in the office for support and advice, and being there for someone to talk to when times are hard. Not just there for the person they care for but
for the family too. I can't thank Anglia Care enough, you are all fantastic.
Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Thank you for the nice words. We're really grateful you took the time to leave such a nice review.

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Review from Heidi (Niece of Client) published on 17 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful care provider Anglia Care team are they have been providing care 4 x daily for my uncle since March 2021 and I can recommend them to anyone looking for care of a loved one, nothing is too much trouble and the team really do their utmost to keep to continuity and regular carers for the
care they provide, the office and on-call staff are brilliant and always respond and help with anything they can. Without this company, my uncle would not have been able to live at home as he has been. This for me has been amazing and to keep me involved with the care I provide too made using their app so helpful and supportive, highly recommended to anyone wanting the best care for a loved one.
Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Dear Heidi, thank you for your great review. If there is anything more we can help with please contact us.

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Review from Colleen S (Daughter-in-law of Client) published on 21 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had the Anglia Care team look after our Mum for a year, during that time Mum received wonderful care, she looked forward to her three visits a day. We always knew how each visit had gone as we had the app which was a fantastic idea and helped us as we could always check how Mum was doing on the days
we were unable to visit. All the carers that she saw treated Mum with dignity, she could be difficult at times however the care team always tried to make her smile each day. Sadly Mum passed away peacefully in September 2021 after a long battle with dementia.
Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Thank you for the kind words. It was a pleasure to care for mum!

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Review from C B (Son of Client) published on 5 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Anglia Care to be professional, reliable, competent, and responsive. They have been suitably flexible when asked to provide increased or decreased service. My mother is a dominant sometimes difficult to please woman now 100 years old and for four years Anglia Care staff have cared for her
suitably. There have been a few and some rather unfair less than perfect moments.
I have felt very relaxed about my mother's care and such confidence was important as I live 350 miles away.
Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Thank you so much for the nice words. It means a lot to all of us.

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Review from Lorraine Q (Granddaughter of Client) published on 18 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan was with Anglia Care for a short while after having a couple of falls. She has since moved into a residential home. Anglia Care was outstanding from the moment I made my initial enquiry. They provided great person-centred care and my nan who had previously been hesitant to accept support prior
to her falls enjoyed her interactions with the carers each day. Communication was very good and I particularly liked having access to an app, so I could remotely see when the carers had visited and what they did for nan during their visits. It gave reassurance that nan was ok and safe. I wouldn't hesitate to recommend Anglia Care. I am grateful for their kindness and the care and support nan received and I know she is grateful too.
Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Just wanted to say thank you for your kind review. We hope that nan is doing well in her new setting.

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Review from M B (Daughter of Client) published on 18 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Anglia Care took over Mum's care package after Mum had yet another spell in hospital. As a family, to begin with, we needed support with the medication as Mum was forgetting to take these. Mum was adamant that she didn't need care, but agreed into giving it a go. Over time, with continued support, consistency
of carers, showing empathy, treating Mum with dignity, a rapport was built, and Mum would look forward to every visit. Working in this field myself, I could see the person-centred care been given. The relief and pressure that this took off me as her daughter has been enormous. My confidence in the care provided, I knew my mum was safe and well cared for, monitoring any changes in her health and responding to this allowed me to visit Mum and enjoy the stay with her as mother and daughter. Mum's final stay in hospital lead to her coming home for palliative care. Yet again, Anglia Care stepped up another level supporting both Mum and myself, nothing was ever too much trouble. Through our tears, laughter, and at times, our frustrations, they were there providing support when needed. They say everyone has a guardian angel that walks beside them, my mum was very fortunate to have had many angels with the staff at Anglia Care - thank you.
Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Thank you for your kind words. It means a lot to know that you are satisfied with the work of our staff.

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Review from Pearl G (Wife of Client) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is 91 years old and has been receiving Anglia Care for over 3 years. He's had wonderful care and kindness given to him during that time. He now has cancer, they go over and above to help him be comfortable and happy. He loves to see them, they are always so happy and cheerful and laugh at
his little jokes. Make him look so clean and smart. I could not manage without them. Lovely team of workers.
Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

We are happy to see you are satisfied with how the carers are doing their job. Thank you so much for your kind words.

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Review from Alan H (Son of Client) published on 20 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Anglia Care have been caring for my mother for a few years now after moving to them after a very disappointing experience with another provider. Mum has now been moved into a lovely care home for the next part of her journey of life. Mum suffers from Vascular Dementia, so required a lot of assistance
with supporting her life at home and the core carers from Anglia were absolutely fantastic. They all built a personal relationship with Mum and had awareness of anything that seemed wrong that might need the further attention of myself or medical intervention. Mum looked forward to their visits which were made fun by the carers with singing and lively conversation, whilst still meeting her core welfare needs. They were all an essential lifeline during the isolation of Covid. Yes, sometimes things went wrong, but I personally feel that the real strength of any company is how they deal with these situations. With the manager leading, any problem situation was turned into a positive experience.
Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Thank you for your review. We wish your mother all the best in her new environment.

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Review from S T (Daughter of Client) published on 9 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Although Mum was only with Anglia Care (Ipswich) for a few months, her needs were continually changing and Anglia Care (Ipswich) gave us a tremendous amount of flexibility and support, even in times of emergency. Right from the initial meeting I had with the manager, I felt Anglia Care (Ipswich) were
a professional and caring organisation, with the needs of their clients at the heart of their services. Both the carers themselves and the office staff were always very accessible and the app is a great resource and comfort to the family.
Thank you Anglia Care (Ipswich) for making it possible for Mum to stay in her own home a few months longer.
Reply from Dinu Morar, Office Manager at Anglia Care (Ipswich)

Thank you for your kind words, we're glad you found our service adaptable to your mum's needs and we wish her the best in her new environment.

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Review from Ann L (Niece of Client) published on 21 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers are always helpful and friendly. The service is good and provides peace of mind for clients relatives. The domestic help in the home is also handy and helpful by cleaning what is required or requested.
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Review from C H (Son of Client) published on 13 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer looked after my father's medication day and night and, without fail, delivered a first-class service. They also dealt with his GP and pharmacy. Also kept open good lines of communication.
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Review from Wendy E (Daughter of Client) published on 7 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
An extremely caring agency with professional and friendly staff who communicate with the family well.
The agency tries to get the same carers in for mum which reassures her.
There is one carer who is her main one and she always goes far and away above and beyond to ensure mum is safe and warm, dry,
comfortable and content.
The office staff appear to be hands-on too, which is good, as some agencies office staff have no idea of the clients continually changing conditions and what changes are needed to be made to ensure the client is cared for in the best way.
Overall we are very happy with this agency, they are extremely well organised and willing to help when we need additional help.
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Review from Stephen G (Son of Client) published on 9 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother and father are in there 90's and they have lived in their current home for forty years. They are both very independent and were reluctant to accept any outside help. I persuaded them that having a carer visit them would improve their quality of life. I contacted Anglia Care and they visited
mum and dad to assess their needs. Care visits were arranged and after the first visit both my parents were very pleased with the professional service they received, now they look forward to the carer going to them and I have seen that they are feeling happy and safe having some extra help. I would like to thank Anglia Care for helping my parents, and I feel confident their quality of life has improved. 10 out 10.
Reply from Dinu Morar at Anglia Care (Ipswich)

Thank you Stephen, for reviewing the service we provide to your parents. We appreciate your positive words.

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Review from Ruth S (Daughter of Client) published on 29 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother received care on a daily basis for over two years until she was admitted to hospital. Her carer was usually the same one for all of her visits, which extended to four times a day. We built up an excellent relationship with her carer, who was outstanding in her understanding of Mum's needs
as her dementia progressed.
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Review from Maggie P (Daughter of Client) published on 19 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has recently returned from a holiday in Suffolk that enabled him to see more of his family. I had anticipated that setting up a care package on a short term basis would be difficult but I was delighted to be proved wrong! With one call to Anglia Care, everything fell into place. Contact
with care providers is new for our family but the whole experience was positive for my father. The support and expertise from Anglia Care have been exemplary throughout and from all members of the team. From my introductory meeting, I felt confident about the company and the services offered. The flexibility was very helpful and there was a real understanding that my father’s needs were at the centre of the arrangements and not that he had to fit around an organisation. The level of personal care was extremely high and the carer’s expertise was a crucial part of the success of the holiday. Thank you from us all and I look forward to being back in contact soon to arrange another visit.
Reply from Dinu Morar at Anglia Care (Ipswich)

Thank you for such a lovely review, we look forward to your next holiday.

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Review from A L (Daughter of Client) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very impressed with the flexibility of this care company.


They will adapt care visits to enable my mother to continue with her social meetings etc and nothing seems to much trouble when I have contacted them.

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Review from Sharon W (Daughter of Client) published on 15 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been receiving care from Anglia Care for over 2 years, and we cannot praise them enough.
He was reluctant at first to accept care but the staff were so patient, understanding, kind, friendly and respectful, that very quickly he started to look forward to them coming and now thinks of
them as family.


If there are any concerns, the staff contact us immediately and it is such a relief for us as a family, knowing that dad is being so well looked after.
As my father frequently says - "I struck lucky with my carers"!

Reply from Dinu Morar at Anglia Care (Ipswich)

You being happy with the care we are delivering to your father makes us very happy. Thank you for your review.

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Review from Kay B (Friend of Client) published on 15 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer that visits my friend in the morning deserves recognition for his caring nature. He is thorough, diligent and kind and has, through persistence over time, been able to ensure that my friend has a regular shave and daily wash, something which had lapsed in the past (my friend did not want to
keep up with personal hygiene). My friend looks forward to his visits and the carer has a wonderful rapport with him.
Reply from Dinu Morar at Anglia Care (Ipswich)

Thank you for your kind words.

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Current Review Score: 9.2 (9.232)

Overview of Review Score

The Review Score of 9.2 (9.232) out of 10 for Anglia Care (Ipswich) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.532 for Anglia Care (Ipswich) is calculated as follows: ( (38 Excellents x 5) + (2 Goods x 4) + (1 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 47 Ratings = 4.532
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Anglia Care (Ipswich) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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