Caremark Spelthorne & Runnymede

29a The Precinct, High Street, Egham TW20 9HN
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9.7 33 Reviews
  • Caremark Spelthorne & Runnymede, Egham
Caremark Spelthorne & Runnymede delivers personalised care for people with a range of complex health related issues, as well as for those living with dementia and people with a learning or physical disability.

Carers provide care that is most suited to the service user and aims to form a friendly relationship to help people feel safe and relaxed while receiving care.

Care and support services also extend beyond the home. Carers can support service users in their local communities, such as going to local shops.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Funding & Fees

  • Hourly Visiting Care Fees: from £26.95

The fee structure varies on weekends, bank & Christmas holidays

These prices are only a guideline, please contact Caremark Spelthorne & Runnymede to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Shazia David (Managing Director)

Caremark Spelthorne & Runnymede Reviews (33)

Total of 33, showing 1-20
9.7

Caremark Spelthorne & Runnymede has a Review Score of 9.7 (9.676) out of 10, based on 17 reviews in the last 2 years. Over all time Caremark Spelthorne & Runnymede has 33 reviews.

Overall Experience

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Date Published

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Review from Sheila B (Client) published on 12 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with Caremark the people are very kind to me and they go out of their way to help me.

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Dear Sheila, Thank you so much for your kind words. It is such a pleasure working with you. You regular carers speak highly of you and look forward to visiting you.

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Review from H K (Client) published on 9 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Caremark excellent in every respect. There are times when I have had to repeat instructions because of a language barrier but this is getting easier over time. I find that, sometimes, training is over looked - but again once this is pointed out, the matter is addressed completely.

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Dear H.K Thank you for taking the time to review us. We take every feedback very seriously and have ensured that the team recruited is good in English and are trained as per the Caremark standards.

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Review from Simon M (Son of Client) published on 9 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for my mother continues to be excellent. The carers at present especially two, in particular, are doing a great job and my mum is very happy with them. Another member of staff has also been very helpful and caring.

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Dear Simon, Thank you so much for taking the time to review us. We are delighted to support mum. She is always cheerful and has a joke or two to share with the carers. They look forward to visiting her

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Review from B W (Client) published on 7 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the service is very good. The staff are polite and friendly. They always obey the instructions I give them, and the service is hassle-free. I have got to know the staff really well.

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Thank you for your kind words. The staff always speaks highly of your kindness and how much they enjoy working with you. Best Regards

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Review from L K (Daughter of Client) published on 24 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

At the moment my mother does not need much care but it gives me peace of mind to know someone is checking her twice a day. For example, last week one of the fuses tripped and she didn't know what to do. The carer arrived shortly after and was able to reset the switch with guidance from the office.
There
is also the knowledge that if she does need more help it is available. Last year she was bedbound for several months on 2 occasions

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Thank you for your kind words of appreciation. It has been a pleasure working with you and mum and as you mentioned we are always there to help and support in case you need us.

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Review from R W (Husband of Client) published on 17 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The experience with live in carers has been good. Carers have been well matched to our requirements and with minimal change of carer. Carers have made every effort to meet our requirements and have been tolerant of a patient who can be uncooperative and ungrateful for the care provided.

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Thank you for your kind words. It has been a pleasure working with you. I am so glad that you are happy with the live in support provided.

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Review from B P (Client) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have used this care provider for both myself and my husband for the last two years. They have responded quickly to our needs in changing circumstances, their staff are invariably well trained for their duties and respectful of our needs. They are supportive ensuring we get our medication and ensuring
our house is clean and hygienic.

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Thank you so much for your kind words. We are so encouraged, such a pleasure working with you. You have been actively involved in all the activities and in fact won the last competition of designing the Valentine's Card. Everyone loved it, be it carers, clients and office staff. It was so well thought through. We look forward to your creative contributions in our upcoming interactive events.

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Review from G C (Sister of Client) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing is too much trouble. Having carers with experience of dementia/Alzheimers means I am confident that my brother's needs are being well cared for with dignity and kindness.

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Thank you so much for the lovely comments and confidence in our team. It is a pleasure to work with you and your relative is an absolute delight. He is actively involved in all the activities.

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Review from ALAN D (Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The person I get from Caremark is for domestic duties, I have no complaints at all with the tasks that they do, and I would highly recommend this agency to anyone looking for domestic or other care needs. The work that is done is completed to a very high standard and I have no complaints, everything
is spotless after they leave, and am more than happy to recommend.

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Thank you so much for such wonderful words. They are so encouraging. Your regular carer speaks highly of you all the time. You are such a delight to work with. We are glad to support you.

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Review from D H (Client) assisted by family/friend published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff provide an excellent service.
My main carer is very caring and kind and she always makes sure that my hearing aids are working.
The office staff is always very helpful and they are always there to help with my issue of change and make it an excellent value for money. Would recommend it
to everyone.

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

It is always a pleasure working with you. Your regular care assistant speaks highly of you and the family. Thank you for the kind words and for recommending us.

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Review from A C (Client) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care company is good. The carers I see often are good and talk to me. Two carers I like play my favorite songs and help me with my care. All the carers treat me with dignity. I like it when they visit me every day and worry about my health and well-being. I recommend Caremark to my neighbors too.
I'm happy.

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

It is a pleasure to support you. The team enjoys their time with you having intelligent conversations regarding politics and current affairs. They say you are extremely knowledgeable and well-informed. They enjoy talking about your favourite football team.

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Review from Jacci P (Daughter of Client) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caremark have provided personal care needs for my father since August 2023. I would have rated them excellent but Dad's only gripe was the carers occasionally ran late. I did try to explain this was due to traffic etc but obviously as you get older your world narrows. The agency were a joy to deal with,
nothing was too much trouble and the internal communication between my mum and dad, the admin ladies and the carers couldn’t be faulted. Weekly schedules were emailed to me and posted to Mum which was a huge help. The carers coming in to Dad were always cheerful and treated both Mum and Dad with dignity and respect. I would highly recommend Caremark and would definitely use their services again should the need arise.

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Dear Jacci, It was a pleasure working with you and the family. You always had a very cheerful outlook towards everything. We do call up and inform the clients if the carers are running late and that was during the time when we were hit by storms and flooding causing traffic delays. Thank you for all your support and understanding.

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Review from Julia F (Daughter of Client) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We brought Mum down to Surrey for a five night stay, with the support of Caremark here. They did a wonderful job, especially as they didn't know Mum prior to this contact. Two of the staff were exceptional - very positive, 'can do', sensitive and very efficient. Can't thank them enough.

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Dear Julia F, It was a pleasure working with you and Mum. Mum was an absolute delight and she was very kind towards the care assistants visiting her. I am so glad that Mum experienced the same level of service from Caremark at her home town as well as Caremark in Spelthorne and Runnymede. Rest assured whenever Mum wants to visit in future we will ensure that she is well looked after. Thank you for choosing Caremark. Best Regards.

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Review from Patrick H (Husband of Client) published on 9 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark provided wonderful care for my wife over several years up to her death. The care was provided in a very sensitive and thoughtful manner. The carers were very respectful and became close members of our family.

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

It was a pleasure working with the family to support your wife, the team was very fond of you and her and looked forward to the conversations they had with you. Thank you for everything.

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Review from Jane J (Daughter of Client) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark have looked after my father for the last few years. As I live overseas I was greatly dependent on them to keep me informed on how Dad was and any needs he had. The carers and the team in the office were always very kind and helpful and were always available if I needed to speak to them, even
at weekends. I can highly recommend the company.

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Thank you so much. It was an honour to support dad and your family during the most difficult time. The team always praised how supportive your family has been.

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Review from Emma H (Daughter of Client) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father needed urgent care upon hospital discharge after being diagnosed with untreatable pancreatic cancer. It was an incredibly sad and shocking time for our family. I called a number of carers to discuss care at home for my dad upon hospital discharge but a particular member of staff's kindness
and professionalism stood out straight away. They promptly met with us the evening Dad returned home from the hospital and we started our contract with Caremark the very next day. They were kind, caring, thoughtful and considerate; always professional and compassionate. We instantly warmed to her and we just knew that they were the right firm for us. It was a huge relief to find such great care so quickly at such a sad and upsetting time. The Field Care Supervisor and the team were incredibly kind, reassuring, warm, helpful and compassionate. Their care of my dad was exemplary. I really cannot recommend Caremark enough; thank you all for everything. You treated my dad with the utmost consideration and you were incredibly kind to us all.

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Dear Emma,
Thank you so much for such beautiful words of appreciation. It was an absolute pleasure working with Dad and the team always said that they were treated with a lot of respect and support by the family as well.

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Review from Sue M (Daughter-in-law of Client) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care agency have always worked with us to make sure that my elderly mother-in-law gets the best care possible and the carer that suits her best. There are some dementia issues and the carer has never been put off by the 'get out of my house' and has treated my mother-in-law with the utmost respect
and has helped her to see that it's okay to have help and for us travelling for work it has been wonderful knowing that every day she has been cared for and we know that she is safe in their hands. They have been exceptional in their care and support for us and we are so very thankful to them.

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Thank you so much. It was pleasure working with such a lovely family.

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Review from Sally M (Daughter of Client) published on 15 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I met the staff at Caremark, Egham they have impressed me in every way. I have over 20 years of experience in the care industry and knew what I was looking for. My elderly mother was recovering from sepsis and needed help with personal care three times a day in her own home. Caremark
does provide half-hour care calls which most other much more expensive agencies do not. I had to increase the care for my mother recently and Caremark could not have been more accommodating, professional and efficient.
I can only thank all the staff including the polite, respectful carers for looking after my mother. It has made a difficult time in our lives seem so much easier. I cannot thank you and praise you all enough. Well done.

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Dear Sally,
Thank you so much for the heartwarming feedback. It is a pleasure to work with you and Mum.
Best Regards.

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Review from John S (Son of Client) published on 26 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark provided an exceptional level of care and support at a difficult time. Our fiercely independent father needed some subtle support in his late years and was accepting of the support given despite our reservations. I would happily recommend the team at Egham for their care and support given.

Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Dear reviewer, thank you so much for the lovely review. Dad was an amazing person and we were all very fond of him. It was a pleasure working with him and the family.

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Review from Zoe R (Client) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfactory.

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Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for Caremark Spelthorne & Runnymede is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.676 for Caremark Spelthorne & Runnymede is calculated as follows: ( (74 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 102 Ratings = 4.676

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Spelthorne & Runnymede is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

Meet the Team (4)

Shazia

Shazia David

Job Title: Manager Director

Joined: 2019

Shazia has been a Human Resources Professional in the fields of Performance Management, Recruitment, Learning & Development and has a Master’s Degree in Human Resources from Middlesex University – UK. Having lived all her life in Dubai, she relocated to London in 2017. While exploring various ideas to start a care business I came across Caremark and was warmly welcomed into the family. I have always been keen on social work and supporting the communities and realised that Care provides with the best platform for these. Here we get the opportunity to support Vulnerable adults and add value to better their quality of life. Along with that, this industry has the capability to open up jobs for so many and provide a meaningful career with continuous professional development.

Cristina

Cristina Feher

Job Title: Registered Manager- Quality & Compliance

Joined: 2024

Cristina began her journey in the care industry 15 years ago as a care assistant in a residential care setting, where she gained first hand experience in providing direct support and assistance to individuals with diverse needs. This foundational experience allowed her to develop a deep sense of empathy and compassion as well as an understanding of the unique requirements of each individual under her care. Witnessing the profound difference that compassionate care can make in someone’s life, She knew that this was the path I was meant to pursue.
Over the years she has held various positions, each offering a distinct perspective and contributing to her skill set. From roles in specialised care setting to leadership positions overseeing care teams, she has encountered a wide range of care scenarios, including elderly care, disability support, mental health care and many more.
Her wide experience has provided her with invaluable insights into the importance of personalised care, effective communication, and collaborative approaches in achieving the best possible outcomes for our clients.

Anna Mary

Anna Mary Black

Job Title: Care Coordinator

Joined: 2024

Anna joins us as Care Coordinator. Anna has a BA Honours in Mission and Ministry. Before joining us she was working a youth leader for toddlers till 18 years. She was also responsible for mental health and welfare of the elderly with in Church. She also worked Health and safety in charge and supported the church in any safeguarding issues.
Anna believes that working in care is similar to working in ministry as you help the vulnerable and become the voice of the voiceless.

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Melania Tudor

Job Title: Field Care Supervisor

Joined: 2024

Melania joins us as Field Care Supervisor. She comes with more than 8 years of experience in care industry. Melania is qualified as an accountant and before joining us worked as an accountant for almost ten years. She is very passionate about care and considers it as a very rewarding profession.

Frequently Asked Questions about Caremark Spelthorne & Runnymede

What Type of Services does Caremark Spelthorne & Runnymede offer?

Caremark Spelthorne & Runnymede offers Home Care.

How many Carers does Caremark Spelthorne & Runnymede employ?

Caremark Spelthorne & Runnymede employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Spelthorne & Runnymede to verify any information. View our terms and conditions. Caremark Spelthorne & Runnymede has an Enhanced Service - more info.