Caremark (Spelthorne & Runnymede)

29a The Precinct, High Street, Egham TW20 9HN

Caremark (Spelthorne & Runnymede)
Caremark (Spelthorne & Runnymede)
Caremark (Spelthorne & Runnymede)

Caremark (Spelthorne & Runnymede) delivers personalised care for people with a range of complex health related issues, as well as for those living with dementia and people with a learning or physical disability.

Carers provide care that is most suited to the service user and aims to form a friendly relationship to help people feel safe and relaxed while receiving care.

Care and support services also extend beyond the home. Carers can support service users in their local communities, such as going to local shops.

Group : Caremark

Person in charge: Joyce Henry (Care Manager)

Type of Service: Home Care Agency (Privately Owned)

Provides Carers directly to the general public: Yes

Number of Carers: 15

Staff Languages (other than English): German, Spanish; Castilian

Services Offered: 24 Hour Care • Adult Care (18+) • Live in Carer • Personal Care (on a contracted hours basis) • Personal Care Assessments • Risk Assessments in the Home

Care Offered: Call in Service • Cancer Care • Cleaning Service • Companionship • Dementia • Domestic Services / Home Help • Elderly Care • Food Preparation & Serving • High Dependency Care, two carers attending • Laundry Service • Learning Disability • Medication Assistance • Palliative Care • Personal Hygiene Care • Physical Disability • Respite cover • Sensory Impairment • Shopping Service / Errands • Sit in Service • Transportation Service

Latest Care Quality Commission* Report on Caremark (Spelthorne & Runnymede): click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Reviews

8.9 Caremark (Spelthorne & Runnymede) has a Review Score of 8.9 (8.875)

The Review Score of 8.9 (maximum of 10) for Caremark (Spelthorne & Runnymede) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Caremark (Spelthorne & Runnymede) in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Home Care Agency / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Home Care Agency receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.875 for Caremark (Spelthorne & Runnymede) is calculated as follows: ( (42 Excellents x 5) + (6 Goods x 4) ) ÷ 48 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Home Care Agency to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 points for each of the next 4 Positive Reviews ie an Home Care Agency needs 5 Reviews to receive the maximum score of 5 points.

    The 4 Points relating to the number of positive Reviews for Caremark (Spelthorne & Runnymede) is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Caremark (Spelthorne & Runnymede)?

  • Extremely LIKELY
    8
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Caremark (Spelthorne & Runnymede)

  • Daughter of Client/Service User
    3
  • Son of Client/Service User
    2
  • Daughter-in-law of Client/Service User
    1
  • Friend of Resident/Service User
    1
  • Niece of Client/Service User
    1
  • more

It's reassuring that Caremark look after our 95-year old Auntie, whilst she is reasonably active and self-sufficient, she can be a bit forgetful and relishes the regular relationship she has developed with her carers.

How likely would you be to recommend Caremark (Spelthorne & Runnymede)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Catemark (Spelthorne & Runnymede) have been looking after my mother since November last year and I can honestly say that at the age of 92 she looks better now that she did a year ago. She is looked after by a team of carers who understand the word care. They are absolutely brilliant from the senior management right the way to the carers in the field.
They are all prepared to go the extra mile and nothing is to much trouble.
Thank you guys, all and every one of you.

How likely would you be to recommend Caremark (Spelthorne & Runnymede)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

All very good.

How likely would you be to recommend Caremark (Spelthorne & Runnymede)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Good

We find the service that you provide very good. The carers are excellent, professional and friendly. They have made my mother's recovery quicker than what it would have been and we are very grateful.

How likely would you be to recommend Caremark (Spelthorne & Runnymede)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Caremark has been outstanding in their care of my partner's father. The Carers are friendly and helpful, and as we live some distance away, it gives us peace of mind to know they are looking after him every day. When necessary they go beyond the scope of their usual visits, dealing with any medical situation calmly and responsibly. For example, when he had a blockage in his suprapubic catheter, the Carers phoned the NHS more than once and each time was promised that the District Nurse or GP would visit. This did not happen and time went into a 2nd then 3rd day, so the Care Supervisor stepped in and, mindful of the discomfort and risk of infection, phoned the hospital then took him in to the Urology department herself for treatment. This was very much appreciated, and we feel we can rely on Caremark to take good care of him, with the Managing Director keeping us informed of any problems and resolutions.

How likely would you be to recommend Caremark (Spelthorne & Runnymede)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Last evening I was passing by my neighbour's flat when her carer arrived.
We could hear the resident of the flat calling out for help.
She dropped what she was carrying and used the key safe to enter the flat.
She then used pillows and cushions to make her client comfortable on the floor whilst I called to request that an ambulance be dispatched urgently.
I have to say that if I needed a Carer I would be most grateful if it were her. She was calm, compassionate, comforting, sensible and practical and did all the right things including phoning a relative of the Resident and making other necessary calls.
If there were a star rating I would give her 5 out of 5.
It speaks volumes for Caremark that their carers are so well trained.
My friend's carer is worth her weight in gold.

How likely would you be to recommend Caremark (Spelthorne & Runnymede)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Caremark (Spelthorne) assisted my mother and supported our family at a time of need.

Never had we thought we would require a care service for my mother at only aged 65 however due to a fall she needed a lot of support following a long stay in hospital.

Caremark were available to assist us at short notice with the provision of care.

Our main carers were fantastic and would do anything to support my mum and her home.

We felt reassured with the support of the care manager who was always at hand should we need to discuss my mums care package.

Further to this, the overall management and administration is second to none. I was able to easily communicate with the office on a regular basis, updating my mums care package on a weekly basis.

I would like to thank the team at Caremark (Spelthorne) for all of their support through what has been a very difficult time for my mum and the family.

How likely would you be to recommend Caremark (Spelthorne & Runnymede)? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Staff: Good

Care / Support: Good

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

Caremark have been providing daily care (mornings and evenings) and support to my mother who has Alzheimers. The service provided has been excellent. They were very quick to respond when they were needed, and have been providing continuing care since April 2015. I receive regular updates, suggestions and advice from the team, they are even now helping with some home cooking. I would highly recommend Caremark to anyone who needs someone they can trust to look after a loved one who is in a vulnerable position.

How likely would you be to recommend Caremark (Spelthorne & Runnymede)? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Staff: Excellent

Care / Support: Excellent

Management: Excellent

Treated with Dignity: Excellent

Value for Money: Excellent

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Awards / Recognitions

January 2017

Good CQC rating

Recipient: Caremark (Spelthorne & Runnymede)

Date: Tuesday 24 Jan 2017

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