Caremark Spelthorne & Runnymede

I am pleased with the service as long as I know the staff I am dealing with. Also on a continuous service is much appreciated.

Caremark has provided us wtih excellent service over the past two years and has made our lives bearable though we both have disabilities. Their workers are always kind, considerate and respectful. They take care to encourage us to improve our abilities if possible and make sure any health problems are dealt with. They ensure that we have our medications and food is prepared and served to encourage our health. The office staff are responsive to our preferences and ensure that their staff are reputable and considerate to our needs.

I am happy with Caremark the people are very kind to me and they go out of their way to help me.

I have found Caremark excellent in every respect. There are times when I have had to repeat instructions because of a language barrier but this is getting easier over time. I find that, sometimes, training is over looked - but again once this is pointed out, the matter is addressed completely.

Care for my mother continues to be excellent. The carers at present especially two, in particular, are doing a great job and my mum is very happy with them. Another member of staff has also been very helpful and caring.

I think the service is very good. The staff are polite and friendly. They always obey the instructions I give them, and the service is hassle-free. I have got to know the staff really well.

There is also the knowledge that if she does need more help it is available. Last year she was bedbound for several months on 2 occasions

The experience with live in carers has been good. Carers have been well matched to our requirements and with minimal change of carer. Carers have made every effort to meet our requirements and have been tolerant of a patient who can be uncooperative and ungrateful for the care provided.

Nothing is too much trouble. Having carers with experience of dementia/Alzheimers means I am confident that my brother's needs are being well cared for with dignity and kindness.

The person I get from Caremark is for domestic duties, I have no complaints at all with the tasks that they do, and I would highly recommend this agency to anyone looking for domestic or other care needs. The work that is done is completed to a very high standard and I have no complaints, everything is spotless after they leave, and am more than happy to recommend.

The office staff is always very helpful and they are always there to help with my issue of change and make it an excellent value for money. Would recommend it to everyone.

The care company is good. The carers I see often are good and talk to me. Two carers I like play my favorite songs and help me with my care. All the carers treat me with dignity. I like it when they visit me every day and worry about my health and well-being. I recommend Caremark to my neighbors too. I'm happy.

Caremark have provided personal care needs for my father since August 2023. I would have rated them excellent but Dad's only gripe was the carers occasionally ran late. I did try to explain this was due to traffic etc but obviously as you get older your world narrows. The agency were a joy to deal with, nothing was too much trouble and the internal communication between my mum and dad, the admin ladies and the carers couldn’t be faulted. Weekly schedules were emailed to me and posted to Mum which was a huge help. The carers coming in to Dad were always cheerful and treated both Mum and Dad with dignity and respect. I would highly recommend Caremark and would definitely use their services again should the need arise.

We brought Mum down to Surrey for a five night stay, with the support of Caremark here. They did a wonderful job, especially as they didn't know Mum prior to this contact. Two of the staff were exceptional - very positive, 'can do', sensitive and very efficient. Can't thank them enough.

Caremark provided wonderful care for my wife over several years up to her death. The care was provided in a very sensitive and thoughtful manner. The carers were very respectful and became close members of our family.

Caremark have looked after my father for the last few years. As I live overseas I was greatly dependent on them to keep me informed on how Dad was and any needs he had. The carers and the team in the office were always very kind and helpful and were always available if I needed to speak to them, even at weekends. I can highly recommend the company.

My father needed urgent care upon hospital discharge after being diagnosed with untreatable pancreatic cancer. It was an incredibly sad and shocking time for our family. I called a number of carers to discuss care at home for my dad upon hospital discharge but a particular member of staff's kindness and professionalism stood out straight away. They promptly met with us the evening Dad returned home from the hospital and we started our contract with Caremark the very next day. They were kind, caring, thoughtful and considerate; always professional and compassionate. We instantly warmed to her and we just knew that they were the right firm for us. It was a huge relief to find such great care so quickly at such a sad and upsetting time. The Field Care Supervisor and the team were incredibly kind, reassuring, warm, helpful and compassionate. Their care of my dad was exemplary. I really cannot recommend Caremark enough; thank you all for everything. You treated my dad with the utmost consideration and you were incredibly kind to us all.

The care agency have always worked with us to make sure that my elderly mother-in-law gets the best care possible and the carer that suits her best. There are some dementia issues and the carer has never been put off by the 'get out of my house' and has treated my mother-in-law with the utmost respect and has helped her to see that it's okay to have help and for us travelling for work it has been wonderful knowing that every day she has been cared for and we know that she is safe in their hands. They have been exceptional in their care and support for us and we are so very thankful to them.

I can only thank all the staff including the polite, respectful carers for looking after my mother. It has made a difficult time in our lives seem so much easier. I cannot thank you and praise you all enough. Well done.

Caremark provided an exceptional level of care and support at a difficult time. Our fiercely independent father needed some subtle support in his late years and was accepting of the support given despite our reservations. I would happily recommend the team at Egham for their care and support given.