Caremark Spelthorne & Runnymede

29a The Precinct, High Street, Egham TW20 9HN
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9.6 33 Reviews
  • Caremark Spelthorne & Runnymede, Egham
Caremark Spelthorne & Runnymede delivers personalised care for people with a range of complex health related issues, as well as for those living with dementia and people with a learning or physical disability.

Carers provide care that is most suited to the service user and aims to form a friendly relationship to help people feel safe and relaxed while receiving care.

Care and support services also extend beyond the home. Carers can support service users in their local communities, such as going to local shops.
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Care Provided by Caremark Spelthorne & Runnymede

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £30
  • Weekly Live-in Care Fees: £1500 – £1800

The fee structure varies on weekends, bank & Christmas holidays

These prices are only a guideline, please contact Caremark Spelthorne & Runnymede to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Group/Owner

Person in charge

  • Shazia David (Managing Director)

Caremark Spelthorne & Runnymede Reviews (33)

9.6

Caremark Spelthorne & Runnymede has a Review Score of 9.6 (9.619) out of 10, based on 14 reviews in the last 2 years.
Over all time Caremark Spelthorne & Runnymede has 33 reviews.

Overall Experience
  • 26
  • 7
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Date Published
  • 33
  • 5
  • 8
  • 14
  • 19
Reviewer Connection to Caremark Spelthorne & Runnymede
  • 11
  • 9
  • 5
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 33, showing 21-33
Review from Paul J (Son of Client) published on 7 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was a very independent person who wanted to live at home. She was able to do this even in her nineties, however, by the summer of 2021, this was becoming more and more difficult for her. With the support of the council and the hospital trust, a care at home package was put together with Caremark.
The last few months of her life were particularly difficult but with the magnificent support of Caremark the care at home plan enabled her to maintain her independence. I know that she would have been very grateful for the support and compassion shown by all the Caremark team.
Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Thank you so much, it was a pleasure working with Mum. You were very supportive and that helped us to provide care for Mum.

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Review from Debbie M (Daughter of Client) published on 28 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find Caremark to be an excellent company. They are very efficient to all my dad's needs. The staff are very caring, kind and patient towards my dad and they take the time to have chats with him, which I find brilliant. I would recommend this company to everyone.
Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Dear Debbie,
Thank you so much for the kind words of appreciation. It is our pleasure to support your loved one and ensure a better quality of life.

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Review from Stephen H (Client) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have only been receiving care for a few months and I have not one negative thing to say.
They go way above the usual standards of some other well-known companies and have been nothing but extremely professional, helpful and polite towards me. Their carers are extremely pleasant and professional and
have always treated me with the utmost care and respect. I would highly recommend them to anyone who requires carers for their loved ones.
Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Thank you so much for the kind words. It has been a pleasure supporting you. The carer has always said that you are such a gentleman.

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Review from J C (Friend of Client) published on 9 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has received outstanding care and attention from all the carers (four visits a day) from Caremark for over two years. He is bedbound and suffers from memory loss, but he has been treated with great understanding and empathy by all the carers with whom he has built up a high level of trust
and communication. My liaison with Caremark has been constantly extremely good with a very open and prompt response to any matters raised. I feel comfortable with my friend in Caremark's care and supervision, especially when I am away on holiday.
Reply from Shazia David, Managing Director at Caremark Spelthorne & Runnymede

Thank you so much for these encouraging words. The client was wonderful, the team loved visiting him and he always had a joke or two to share. We miss him.

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Review from Diane M (Daughter of Client) published on 7 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 96 year old Mother had carers for the last twelve months of her life which enabled her to remain in her own home. She was a very independent lady and was very reluctant to have carers but came to rely on them more and more. They were always very professional and efficient but more importantly they
treated her with kindness and patience. My sister and and I will always be grateful for their care.
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Review from Richard C (Son of Client) published on 4 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Carers very good and reliable. Nothing too much trouble. My mother always felt safe in their care. I could always get hold of someone if I needed to.
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Review from Anna D (Niece of Client) published on 24 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's reassuring that Caremark look after our 95-year old Auntie, whilst she is reasonably active and self-sufficient, she can be a bit forgetful and relishes the regular relationship she has developed with her carers.
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Review from Brian S (Son of Client) published on 20 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Catemark (Spelthorne & Runnymede) have been looking after my mother since November last year and I can honestly say that at the age of 92 she looks better now that she did a year ago. She is looked after by a team of carers who understand the word care. They are absolutely brilliant from the senior
management right the way to the carers in the field.
They are all prepared to go the extra mile and nothing is to much trouble.
Thank you guys, all and every one of you.
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Review from Lynne L (Daughter of Client) published on 15 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find the service that you provide very good. The carers are excellent, professional and friendly. They have made my mother's recovery quicker than what it would have been and we are very grateful.
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Review from Linda B (Daughter-in-law of Client) published on 11 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark has been outstanding in their care of my partner's father. The Carers are friendly and helpful, and as we live some distance away, it gives us peace of mind to know they are looking after him every day. When necessary they go beyond the scope of their usual visits, dealing with any medical
situation calmly and responsibly. For example, when he had a blockage in his suprapubic catheter, the Carers phoned the NHS more than once and each time was promised that the District Nurse or GP would visit. This did not happen and time went into a 2nd then 3rd day, so the Care Supervisor stepped in and, mindful of the discomfort and risk of infection, phoned the hospital then took him in to the Urology department herself for treatment. This was very much appreciated, and we feel we can rely on Caremark to take good care of him, with the Managing Director keeping us informed of any problems and resolutions.
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Review from Ann R (Friend of Client) published on 27 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Last evening I was passing by my neighbour's flat when her carer arrived.
We could hear the resident of the flat calling out for help.
She dropped what she was carrying and used the key safe to enter the flat.
She then used pillows and cushions to make her client comfortable on the floor whilst I
called to request that an ambulance be dispatched urgently.
I have to say that if I needed a Carer I would be most grateful if it were her. She was calm, compassionate, comforting, sensible and practical and did all the right things including phoning a relative of the Resident and making other necessary calls.
If there were a star rating I would give her 5 out of 5.
It speaks volumes for Caremark that their carers are so well trained.
My friend's carer is worth her weight in gold.
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Review from Sophie C (Daughter of Client) published on 4 August 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
Caremark (Spelthorne) assisted my mother and supported our family at a time of need.


Never had we thought we would require a care service for my mother at only aged 65 however due to a fall she needed a lot of support following a long stay in hospital.


Caremark were available to assist us at short

notice with the provision of care.


Our main carers were fantastic and would do anything to support my mum and her home.


We felt reassured with the support of the care manager who was always at hand should we need to discuss my mums care package.


Further to this, the overall management and administration is second to none. I was able to easily communicate with the office on a regular basis, updating my mums care package on a weekly basis.


I would like to thank the team at Caremark (Spelthorne) for all of their support through what has been a very difficult time for my mum and the family.

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Review from Sue B (Daughter of Client) published on 24 July 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Caremark have been providing daily care (mornings and evenings) and support to my mother who has Alzheimers. The service provided has been excellent. They were very quick to respond when they were needed, and have been providing continuing care since April 2015. I receive regular updates, suggestions
and advice from the team, they are even now helping with some home cooking. I would highly recommend Caremark to anyone who needs someone they can trust to look after a loved one who is in a vulnerable position.
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Current Review Score: 9.6 (9.619)

Overview of Review Score

The Review Score of 9.6 (9.619) out of 10 for Caremark Spelthorne & Runnymede is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.619 for Caremark Spelthorne & Runnymede is calculated as follows: ( (57 Excellents x 5) + (22 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 84 Ratings = 4.619
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Spelthorne & Runnymede is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (3)

Meet the Team (1)

Shazia

Shazia David

Job Title: Manager Director Joined: 2019

Shazia has been a Human Resources Professional in the fields of Performance Management, Recruitment, Learning & Development and has a Master’s Degree in Human Resources from Middlesex University – UK. Having lived all her life in Dubai, she relocated to London in 2017. While exploring various ideas to start a care business I came across Caremark and was warmly welcomed into the family. I have always been keen on social work and supporting the communities and realised that Care provides with the best platform for these. Here we get the opportunity to support Vulnerable adults and add value to better their quality of life. Along with that, this industry has the capability to open up jobs for so many and provide a meaningful career with continuous professional development.

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