Caremark Spelthorne & Runnymede

Very satisfactory.

Our mother was a very independent person who wanted to live at home. She was able to do this even in her nineties, however, by the summer of 2021, this was becoming more and more difficult for her. With the support of the council and the hospital trust, a care at home package was put together with Caremark. The last few months of her life were particularly difficult but with the magnificent support of Caremark the care at home plan enabled her to maintain her independence. I know that she would have been very grateful for the support and compassion shown by all the Caremark team.

I find Caremark to be an excellent company. They are very efficient to all my dad's needs. The staff are very caring, kind and patient towards my dad and they take the time to have chats with him, which I find brilliant. I would recommend this company to everyone.

They go way above the usual standards of some other well-known companies and have been nothing but extremely professional, helpful and polite towards me. Their carers are extremely pleasant and professional and have always treated me with the utmost care and respect. I would highly recommend them to anyone who requires carers for their loved ones.

My friend has received outstanding care and attention from all the carers (four visits a day) from Caremark for over two years. He is bedbound and suffers from memory loss, but he has been treated with great understanding and empathy by all the carers with whom he has built up a high level of trust and communication. My liaison with Caremark has been constantly extremely good with a very open and prompt response to any matters raised. I feel comfortable with my friend in Caremark's care and supervision, especially when I am away on holiday.

My 96 year old Mother had carers for the last twelve months of her life which enabled her to remain in her own home. She was a very independent lady and was very reluctant to have carers but came to rely on them more and more. They were always very professional and efficient but more importantly they treated her with kindness and patience. My sister and and I will always be grateful for their care.

Carers very good and reliable. Nothing too much trouble. My mother always felt safe in their care. I could always get hold of someone if I needed to.

It's reassuring that Caremark look after our 95-year old Auntie, whilst she is reasonably active and self-sufficient, she can be a bit forgetful and relishes the regular relationship she has developed with her carers.

Thank you guys, all and every one of you.

We find the service that you provide very good. The carers are excellent, professional and friendly. They have made my mother's recovery quicker than what it would have been and we are very grateful.

Caremark has been outstanding in their care of my partner's father. The Carers are friendly and helpful, and as we live some distance away, it gives us peace of mind to know they are looking after him every day. When necessary they go beyond the scope of their usual visits, dealing with any medical situation calmly and responsibly. For example, when he had a blockage in his suprapubic catheter, the Carers phoned the NHS more than once and each time was promised that the District Nurse or GP would visit. This did not happen and time went into a 2nd then 3rd day, so the Care Supervisor stepped in and, mindful of the discomfort and risk of infection, phoned the hospital then took him in to the Urology department herself for treatment. This was very much appreciated, and we feel we can rely on Caremark to take good care of him, with the Managing Director keeping us informed of any problems and resolutions.

My friend's carer is worth her weight in gold.

Caremark (Spelthorne) assisted my mother and supported our family at a time of need.

Never had we thought we would require a care service for my mother at only aged 65 however due to a fall she needed a lot of support following a long stay in hospital.

Caremark were available to assist us at short notice with the provision of care.

Our main carers were fantastic and would do anything to support my mum and her home.

We felt reassured with the support of the care manager who was always at hand should we need to discuss my mums care package.

Further to this, the overall management and administration is second to none. I was able to easily communicate with the office on a regular basis, updating my mums care package on a weekly basis.

I would like to thank the team at Caremark (Spelthorne) for all of their support through what has been a very difficult time for my mum and the family.

Caremark have been providing daily care (mornings and evenings) and support to my mother who has Alzheimers. The service provided has been excellent. They were very quick to respond when they were needed, and have been providing continuing care since April 2015. I receive regular updates, suggestions and advice from the team, they are even now helping with some home cooking. I would highly recommend Caremark to anyone who needs someone they can trust to look after a loved one who is in a vulnerable position.