Right at Home (Croydon)

347 Lower Addiscombe Road, Addiscombe, Croydon CR0 6RG
Review Us
9.5 42 Reviews
  • Right at Home (Croydon), Croydon
Right at Home (Croydon) provides care and assistance to people in their own home or in the place of their choosing – everything from a bit of company, trips to the shops, out for afternoon tea, to meal preparation, personal care and medication reminders.

Right at Home Croydon provide care from 1hour visits to 24 hour live in.
They are specialists in dementia care.

'Those clients who previously have experienced care from other providers have found that Right at Home is noticeably more punctual and that its carers possess greater levels of commitment and empathy.'

In everything it does, Right at Home Croydon aims to improve the quality of life of those it serves.
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Care Provided by Right at Home (Croydon)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Group/Owner

Person in Charge

  • Angela Hudson (Registered Manager)

Right at Home (Croydon) Reviews (42)

9.5

Right at Home (Croydon) has a Review Score of 9.5 (9.478) out of 10, based on 7 reviews in the last 2 years.
Over all time Right at Home (Croydon) has 42 reviews.

Overall Experience
  • 36
  • 6
  • 0
  • 0
  • 0
Date Published
  • 42
  • 2
  • 2
  • 7
  • 35
Reviewer Connection to Right at Home (Croydon)
  • 19
  • 8
  • 7
  • 2
  • 2
  • 2
  • 1
  • 1
Total of 42, showing 41-42
Review from Richard B (Son of Client) published on 30 March 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers are always on time and friendly and considerate to both my parents, it is a joy to have them in the house.


The back up in the office is always very efficient and understanding with last minute alterations.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S.W (Daughter of Client) published on 30 September 2015 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad has been a care recipient from Right at Home Croydon for six months now. They have made such a difference to his overall quality of life and have helped him to achieve his goal of staying at home (safely). He is very fond of his carers, and in fact refers to them as his 'visitors' and friends.
They take very good care and have encouraged him to be a little more independent. His carers have encouraged my Dad with his clothing. My dad used to love clothing and was always well dressed however once my mum died, he lost interest in his appearance. They actively encourage him to make choices about his clothing and appearance and I am forever commenting on how smart he looks (even his grandsons say he looks dapper). One of the carers has introduced my Dad to gardening which is something he had not done before - he now enjoys it (surprisingly). Carers play dominoes and cards with him. For me as his daughter it has allowed me to enjoy spending time with my dad as I don't visit him to undertake household chores or worry about his care anymore. I see him for a cup of tea and a chat like we did when mum was alive. My family home feels like a lived in family home again. My dad is very happy and content in life. Although he was reluctant to accept the help - he wouldn't change it for the world now. I believe Right at Home stepped in and gave my dad a new lease of life!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.478)

Overview of Review Score

The Review Score of 9.5 (9.478) out of 10 for Right at Home (Croydon) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.878 for Right at Home (Croydon) is calculated as follows: ( (36 Excellents x 5) + (5 Goods x 4) ) ÷ 41 Ratings = 4.878
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Right at Home (Croydon) is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Feb 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (11)

Meet the Team (0)

There are no team members posted.

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