Phoenix Support Ltd

My Father who is 91, had care with Phoenix support for 8 months. Unfortunately, my father developed a bad case of shingles. This meant his care calls took longer, and the staff sometimes ran over. I tried to increase the length of time allocated from 45 minutes to 75, but going through social services took time. Then on Wednesday 7th October 2022 at 4.30, I got a phone call from social services to inform me that Phoenix had handed my dad's care back and that they could no longer provide care! I was shocked and disappointed, I was left for a week without carers. Had I been informed I could have found an agency myself. I did not receive a letter, not a phone call, or a text, absolutely nothing. We missed the opportunity to thank the staff and say our goodbyes. I felt it was unprofessional and discourteous to drop us like that. Unfortunately, we find ourselves in a situation where care agencies can cherry-pick their clients, and dump anyone who is too much like hard work! Shame on you!