Phoenix Support Ltd

17 Hart Street, Maidstone ME16 8RA
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1 Review
  • Phoenix Support Ltd, Maidstone
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Owner

  • Lorna O'Shea

Person in charge

  • Laurence Brown (General Manager)
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Phoenix Support Ltd Reviews (1)

Over all time Phoenix Support Ltd has 1 review.

Overall Experience

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  • 1

Date Published

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Review from Sonia A (Daughter of Client) published on 30 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Father who is 91, had care with Phoenix support for 8 months. Unfortunately, my father developed a bad case of shingles. This meant his care calls took longer, and the staff sometimes ran over. I tried to increase the length of time allocated from 45 minutes to 75, but going through social services
took time. Then on Wednesday 7th October 2022 at 4.30, I got a phone call from social services to inform me that Phoenix had handed my dad's care back and that they could no longer provide care! I was shocked and disappointed, I was left for a week without carers. Had I been informed I could have found an agency myself. I did not receive a letter, not a phone call, or a text, absolutely nothing. We missed the opportunity to thank the staff and say our goodbyes. I felt it was unprofessional and discourteous to drop us like that. Unfortunately, we find ourselves in a situation where care agencies can cherry-pick their clients, and dump anyone who is too much like hard work! Shame on you!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Overview of Review Score

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jul 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Phoenix Support Ltd

What Type of Services does Phoenix Support Ltd offer?

Phoenix Support Ltd offers Home Care.

How many Carers does Phoenix Support Ltd employ?

Phoenix Support Ltd employs 80 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Phoenix Support Ltd to verify any information. View our terms and conditions. Phoenix Support Ltd has an Basic Service - more info.